# Hawthorne Life Resident App — user reviews > 141 indexed App Store user reviews of Hawthorne Life Resident App by Yardi Systems, Inc., rated 4.64/5 from 1,175 ratings. - Source: https://appshunter.io/ios/app/hawthorne-life-resident-app/id6504826632/reviews - App overview in markdown: https://appshunter.io/ios/app/hawthorne-life-resident-app/id6504826632.md - Rating breakdown: 5★ 372 · 4★ 35 · 3★ 10 · 2★ 4 · 1★ 20 ## What do users think of Hawthorne Life Resident App? Overall sentiment: positive **Pros** - 👍 User friendly - 🚀 Easy and fast to use - 🚀 Convenient payment and maintenance request process - 👍 Clean and simple interface - 👍 Informative and easy to navigate **Cons** - 🐛 Bugs and glitches - 🔒 Login issues and lack of saved user information - 💰 High service fees - 🔒 Difficulty changing account information **Commonly reported bugs** - Payment issues and delayed balance updates - Frequent log-outs and login problems - Compatibility issues with older devices - Slow loading times and performance problems **Most requested features** - Ability to submit multiple requests at once - Reminders and calendar integration - Community engagement features - Ability to split payments between roommates ## Newest reviews (14 of 141) ### 2/5 — Kind of confusing *2026-06-27, version 26.4.0* Not the biggest fan of the app and not a big fan of living at the property that they own either ### 5/5 — Great *2026-06-16, version 26.4.0* App is easy to navigate. ### 5/5 — The Avenues of West Ashley *2026-06-11, version 26.4.0* The entire team here at the Avenues are wonderful!! Maintenance is always on point and the front office team is always here and ready to help! ### 3/5 — Needs some updating *2026-06-10, version 26.4.0* The app can be difficult sometimes will trying to make a payment. Also update to allow partial payments from 2 sources for the total amount. Thank you ### 5/5 — Thank you *2026-06-09, version 26.4.0* Thank you for your quick response. Very much appreciated!👍😄 ### 5/5 — Reliable *2026-05-29, version 26.4.0* Really decent app! Other apps for renters would charge twice using autopay and would NOT be able to return it back, rather build it into next month’s rent as credit. Never any issues with this app, it never double charged me and was efficient to use it’s payment method. The over the phone (OTF) verification was quick and easy to login. I have no complaints. ### 3/5 — $4.95 *2026-05-28, version 26.4.0* Shouldn’t have to pay to pay my rent on time and in my case early every month. ### 5/5 — App *2026-04-29, version 25.8.0* Easy to use. ### 5/5 — Better than most *2026-04-26, version 25.8.0* Happy with what the property offers. About ready to renew. ### 5/5 — Maintenance App *2026-04-22, version 25.8.0* It is easy to operate the app and get your issues to management without having to call a bunch of numbers ### 5/5 — Calms the Chaos *2026-04-14, version 25.8.0* This app is super convenient for any busy lifestyle. Communication, Maintenance& Responsibilities made too easy not to accomplish anywhere… it’s just a click away. ### 5/5 — Great place to live *2026-04-13, version 25.8.0* Great place to live! Quiet conveniently located and best of all great management team. The maintenance guys are great as well. They come take care of issues fast and efficiently. ### 5/5 — Great *2026-04-13, version 25.8.0* Great ### 5/5 — Johnnetter James *2026-04-11, version 25.8.0* So far so good ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-05, version 26.4.0* Terrible layout / format. Hard to operate. Can’t see what you’re typing if it’s on lower half of screen. Payment history impossible to make sense of. ### 1/5 — Worst app ever used *2026-08-01, version 26.4.0* Unbelievable what you have to go through just to pay your rent now ### 1/5 — Doesn’t take my bank *2026-07-24, version 26.4.0* Horrible ### 1/5 — Bad glitch *2026-07-08, version 26.4.0* The he glitch made the number $0 when i checked out and it never took my money my rent was late and had to eat that late fee. TERRIBLE! ### 1/5 — Service fee is a joke *2026-06-05, version 26.4.0* WE HAVE TO USE THIS DAMN APP TO PAY RENT AND THE SERVICE FEE WAS BUMPED FROM 6 dollars to $50 and sole change. 50 bucks for something I have no choice in using. Do not stick with any apartment that forces you to pay extra of your hard earned money without warning and with no way out. ### 1/5 — Fees *2026-04-29, version 25.8.0* Payment fees no matter how you plan on paying ### 1/5 — Maintenance request suck *2026-04-05, version 25.8.0* Lack of options when submitting maintenance requests ### 1/5 — Resident *2026-03-08, version 25.8.0* This is the worst app! I can’t ever sign in without login issues. ### 1/5 — Too much money *2026-03-03, version 25.8.0* Service fee is ridiculous. ### 1/5 — Charges *2026-03-01, version 25.8.0* Shouldn’t have to pay a fee to pay my rent. You want me to pay you in order to pay you?? lol how does that make sense. ## Most praised reviews (10 highest-rated) ### 5/5 — App experience *2026-08-15, version 26.4.0* Top notch. No issues. ### 5/5 — Easy to use *2026-08-11, version 26.4.0* Submitting maintenance requests through the app Is very easy. ### 5/5 — The buttons that control the AC aren’t working *2026-08-09, version 26.4.0* The buttons that control the AC aren’t working ### 5/5 — Maintenance Service *2026-08-06, version 26.4.0* Fantastic and easy to ask for service!! Hopefully it is as easy to get the service completed!! ### 5/5 — Easy to use *2026-08-03, version 26.4.0* Never had a problem that I couldn’t quickly solve with the app. ### 5/5 — Smooth as butter *2026-07-27, version 26.4.0* Love it!! ### 5/5 — Easy to use *2026-07-26, version 26.4.0* Nice to have a way to get something taken care of ### 5/5 — So far so good *2026-07-20, version 26.4.0* Place looks good and the app works well ### 5/5 — Easy and Fast *2026-06-25, version 26.4.0* Making my payment is as easy as choosing Google or Apple Pay and I love it! ### 5/5 — Applicative *2026-06-19, version 26.4.0* Very easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*