# Haylup — user reviews > 39 indexed App Store user reviews of Haylup by Shevon Charles, rated 4.85/5 from 670 ratings. - Source: https://appshunter.io/ios/app/haylup/id1583347768/reviews - App overview in markdown: https://appshunter.io/ios/app/haylup/id1583347768.md - Rating breakdown: 5★ 599 · 4★ 15 · 3★ 4 · 2★ 5 · 1★ 15 ## What do users think of Haylup? Overall sentiment: mixed **Pros** - 🚀 Quick and efficient ride acceptance - 👍 Easy-to-use app interface - 💰 Affordable pricing compared to local taxis - 👨‍✈️ Professional and courteous drivers - 🌍 Reliable transportation solution for Grenada - 📱 Convenient scheduling feature for advance bookings - 🔒 Safe and designated campus rides available - ⏱️ Minimal wait times for ride requests - 🚗 Multiple vehicle type options **Cons** - 💳 Cannot edit payment methods in app - 💸 Dynamic pricing based on time/day/location - 👥 Limited passenger capacity restrictions - 😠 Inconsistent customer service response - 🚫 Difficult account deletion process - ⚠️ Safety concerns with driver behavior - 💰 Unexpected cancellation charges - 🔐 Weak account security protocols **Commonly reported bugs** - OTP verification code not arriving - Unable to register or sign up - Login errors preventing app access - Referral code marked as required despite being optional - Ride request spinner hangs after confirming destination - Google sign-in verification screen fails - Sign-up form not displaying properly - Driver cancellations still result in charges **Most requested features** - Profile editing capability for payment method changes - Flexible passenger capacity options - Email verification as alternative to OTP - Improved customer support responsiveness - Account deletion functionality - Better driver vetting and training ## Newest reviews (12 of 39) ### 3/5 — Good rides, but needs improvements *2026-01-12* I tested the app and all the rides were smooth and people were polite. Very good service to have on the island. However, there is no way to edit your profile through the app. I cannot change form of payment in case my card expires. I would not be able to change form a new one. ### 2/5 — App download *2025-02-04, version 2.4* Set up Trying to set up the app. Asks for optional referral code which I don’t have. But will seemingly not let me proceed without one. ### 5/5 — Ride *2024-12-21* Extremely patient and really good service ### 5/5 — L. Gomez *2024-09-13* Peter, out driver picked us up from the airport. He was pleasant, courteous, and very helpful. We look forward to using his services again. ### 5/5 — Great app *2024-04-05* Life saver man, I was stranded until someone whispered Haylup in my ear. Will be my go to move of transportation every time I visit Grenada from here on out! ### 5/5 — Only way to travel in Grenada. *2024-03-26* This app is super reliable and convenient. It’s the most effective way to travel in Grenada hands down, I haven’t had any problems so far using haylup. ### 5/5 — Best app! *2024-03-25, version 2.1* So efficient and reliable. Drivers always really quick to accept rides, everyone is super friendly and the prices are cheaper than local taxis ! ### 5/5 — Admin handle situations gracefully with compassion *2024-03-24* I just took a Haylup by myself (I am a 23 year old girl), and thought I was safe since I took one that was designated to be allowed into campus. Once I got to my dorm, the driver repeatedly told me I needed to tip him in order for him to let me out. This was incredibly scary since I was all by myself and didn’t have the update where I could tip on the app. I repeatedly told him I will update the app and tip him once I got out and into my dorm. Overall, I do not feel safe taking these rides alone. UPDATE: The founder of the app contacted me and took care of the situation! They took my complaint very seriously and fired the driver this happened with. Furthermore, he made sure to reach out to all of the other drivers to reiterate their policies and protocols and that this situation is not okay. There was a lot of compassion with the handling of the situation and he assured me it would never happen again. ### 5/5 — Not safe *2024-03-16* I just took a Haylup by myself (I am a 23 year old girl), and thought I was safe since I took one that was designated to be allowed into campus. Once I got to my dorm, the driver repeatedly told me I needed to tip him in order for him to let me out. This was incredibly scary since I was all by myself and didn’t have the update where I could tip on the app. I repeatedly told him I will update the app and tip him once I got out and into my dorm. Overall, I do not feel safe taking these rides alone. ### 5/5 — Great trip! *2024-03-06, version 2.1* Awesome first trip! Thanks! ### 2/5 — Log in is not working! Not able to use app. *2024-02-23* My boyfriend and I both use this app regularly, and it has been a great app when it works. Now the problem is that for the past week neither of us have been able to log in, it gives us an error, and then takes us back to the log in information. So far we have to rely solely on buses or a friend to pick a ride for us. ### 5/5 — Only way to travel in Grenada. *2023-06-13* This app is super reliable and convenient. It’s the most effective way to travel in Grenada hands down, I haven’t had any problems so far using haylup. I love that you are able to schedule rides ahead of time through the app and can choose which type of car you’d like. Very good rideshare app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2025-10-12, version 2.5* Can’t even register. OTP never arrives. Submit a report no response. No email verification option. No confidence in this ### 1/5 — greed. *2025-09-26* The price doubles depending on time of day (aka anytime you want to eat a meal or go out), during certain days of the week, and even depending on location you’re going. Ridiculously expensive for a 1.5 mile drive. ### 1/5 — Good for groups less than 4 *2025-09-07* Scam. Just another company trying to get money any way necessary. I had a party of 7. The app only let me request up the 6 ppl even though most cars can accommodate 7. My party of 7 was force to pay in cash or pay for 12 passenger vans so a 30ec difference for one additional person. I will never use this service again. The people were rude and the app was not accommodating based on traditional vehicle seating. ### 1/5 — Horrible *2024-11-09* After accepting our ride the driver decided to pick up 5 other drunk people and drop them off before us. The app makes it way to difficult to get help and get refunds. ### 1/5 — Cannot delete your account *2024-08-09* I’ve been trying for months to delete my account, and have reached out to support twice, but my account will not be deleted and I’ve received no communication otherwise. ### 1/5 — Difficult to sign up if mistake at first *2023-09-21* I tried signing up and was sent a verification code that I missed. Subsequent attempts to sign up resulted in message saying my telephone number already exists. Subsequent attempts to sign in resulted in message saying wrong verification code. How do I sign up and sign in now? ### 1/5 — TRASH! *2023-06-08, version 1.9.3* I cancelled a ride that was $15 (USD) because the poor service and they charged me $75 (USD). I’ve reported them. ### 1/5 — Drivers cancel and you still get charged *2023-04-19* Drivers frequently cancel, or sit in one spot for 15 minutes and wait for you to cancel. You still get charged. I have $60 in charges because of this. I contacted the developer about this with no reply. Garbage. ### 1/5 — Unable to sign in using gmail or even sign up *2023-01-30* I am unable to sign in to the haylup app using my Google sign in cause the device fails go to the verification screen to get the OTP number I can’t even sign up as the option to fill in the information is not available ### 1/5 — Sign up *2022-08-12* How do I sign up without the text confirmation to confirm my number? I can’t take my phone off airplane mode cuz I don’t wanna use my data but the confirmation text won’t come in as iMessage when I’m using WiFi ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2026-06-28, version 2.9* Very efficient way to get around. ### 5/5 — Top Notch Superb Service *2026-06-24, version 2.9* Haylup has been my transportation of choice during all my visits. The drivers are friendly, knowledgeable and very helpful. This ride share company is very dependable…even when our location wasn’t on a map (such as a beach excursion) the drivers were able to find us. The app is easy to use as well. Also, the selection of cars are just AMAZING with reasonable prices. I recommend Haylup to everyone I know visiting Grenada…you won’t be disappointed! ### 5/5 — Wonderful App *2026-06-20, version 2.9* I love me some haylup ### 5/5 — great *2026-06-01* easy to use!! lets you change the currency as well ### 5/5 — ❤️❤️❤️❤️ *2026-05-20, version 2.9* I love this app ### 5/5 — Haylup works great! *2026-01-16* The app is easy to load in USA, I couldn’t load a credit card until I arrived in Grenada, but then it was easy. Lots of drivers, minimal wait times, works great! ### 5/5 — Got home safely *2025-11-01* Samuel went above and beyond. Will def book a next ride for next time. Thanks ### 5/5 — Very useful *2025-08-08, version 2.5* Quick, easy and affordable way to get around the island, would highly recommend ### 5/5 — Great Addition for Visitors *2025-06-09* Super easy to call a safe, reliable ride! ### 5/5 — Highly recommended *2025-01-05* Very good service drivers are very professional I will highly recommended them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*