# Hayward AquaConnect® — user reviews > 126 indexed App Store user reviews of Hayward AquaConnect® by Hayward Industries Inc., rated 1.40/5 from 354 ratings. - Source: https://appshunter.io/ios/app/hayward-aquaconnect/id699665444/reviews - App overview in markdown: https://appshunter.io/ios/app/hayward-aquaconnect/id699665444.md - Rating breakdown: 5★ 15 · 4★ 18 · 3★ 10 · 2★ 10 · 1★ 301 ## What do users think of Hayward AquaConnect®? Overall sentiment: negative **Pros** - 🚀 Works great - 🔒 Secure remote access **Cons** - 🐛 Frequent connectivity issues - ⏱️ Slow and unresponsive - 🤯 Confusing and outdated UI - 🔥 Terrible customer support **Commonly reported bugs** - Inconsistent data display - Buttons not registering inputs - Frequent lost connections **Most requested features** - Ability to rename buttons - Faster response times - More intuitive user interface - Regular app updates and improvements ## Newest reviews (18 of 126) ### 1/5 — Unable to get password *2024-07-06, version 1.0.5* No support. ### 1/5 — Worst tech ever! *2024-07-01, version 1.0.5* I’m beginning to think this is no longer a valid app. I can’t get reconnected, the support hasn’t emailed me my password in over a month even though it says it found my details and would send a PW asap. Well I guess they are full of it! Email that is because I even sent an email to the support email as it asks and that bounced back. Hate this app I’m questioning if I should just look for a new automation solution. ### 1/5 — Who else is there? *2024-06-19, version 1.0.5* It is sad how bad this is. But I heard pentair is just awful too. Anybody who is planning on using this should be aware of the 20% success rate I have connecting with the website. Which is the only way this works - it regularly says unable to connect to the cloud----- frustrating ### 1/5 — DO NOT GET THIS *2024-06-06, version 1.0.5* This whole system is a mess. Do not go with it. Look into another system. Besides issues with not responding when it turned on. After few years the aqua connect stopped working and it cost $700 for just network connect unit. BEWARE. ### 1/5 — Frustrating *2024-05-28, version 1.0.5* If this is your only option then you have no choice, however if you can upgrade to the Omni logic then I would suggest you do that. The AquaConnect doesn’t work half the time and when it does it’s delayed and has really laggy responses. Waste of time and money purchasing the AquaConnect home base station. ### 1/5 — Terrible app *2024-05-25* The app is terrible in multiple ways, but the two most frustrating ways is that they do not have a number pad to punch in your desired temperature. You have to click up and down one number at a time. The reason this is so horrible is because there is a both a time delay for it to speak to the system and you often get a error message that it cannot speak to the system. Our home and backyard are fully equipped with wifi and this is the only app I have that consistently has connectivity issues. If they had a number pad you would not get so many error messages because you wouldn’t have to scroll one number at a time and their website is no better. Truly awful. The latest update only allows one person to be logged in at a time. Our next house will absolutely not have Hayward tech at all. ### 1/5 — Joke of a app *2024-05-25, version 1.0.5* Constantly having issues. Works great one day the next day no connection to base. Sometimes Still able to see current temps, but will not control pump or light. ### 1/5 — Terrible *2024-05-24, version 1.0.5* Interface is outdated and slow to respond and support is even worse. ### 1/5 — Off line again *2024-05-23, version 1.0.5* In the last year system goes down No one seems to know what is wrong . I was told I need to update to a new system . I purchased this system when I purchased my pool 5 years ago . This system should have updates . Very disappointing that dolphin pools sold a older version . ### 1/5 — Worst app ever *2024-05-14, version 1.0.5* Very complicated to set up and if you manage to connect it will fail most of the time. This reminds me of the first ever apps for cell phones. What a nightmare! 1995 calling! ### 1/5 — Terrible app *2024-04-12* The app is terrible in multiple ways, but the two most frustrating ways is that they do not have a number pad to punch in your desired temperature. You have to click up and down one number at a time. The reason this is so horrible is because there is a both a time delay for it to speak to the system and you often get a error message that it cannot speak to the system. Our home and backyard are fully equipped with wifi and this is the only app I have that consistently has connectivity issues. If they had a number pad you would not get so many error messages because you wouldn’t have to scroll one number at a time and their website is no better. Truly awful. ### 1/5 — Do not purchase *2024-04-09, version 1.0.5* App is garbage and works sometimes, currently not working and the support is non existent. Waste of money and time. ### 1/5 — UPGRADE THE APP!!! *2024-04-09, version 1.0.5* I love my pool but HATE this app!!! It lags, it doesn’t register 3/4’s of the time!!! Please update the technology so we can enjoy the overall experience!!!! ### 1/5 — Hayward should be ashamed. *2023-12-24, version 1.0.5* Expensive controller. Junk app. Hayward needs invest more in their software. Pretty terrible. ### 1/5 — Worked until.. *2023-09-10, version 1.0.5* When I first got the app it took a while to get used to. It’s not very user friendly and when you make a change it takes a few seconds to confirm so if you don’t have patience it will feel like it’s not working. It’s just a delay. When I updated my iPhone, the app completely stopped working. It was 1 star before and if I could rate it a 0 I would. It’s amazing pool builders still use this crap. There must be some good kickbacks. Currently researching alternative options so I can bag Hayward all together and replace it with something more reliable. ### 1/5 — No tech support // Actually minus 5 stars *2023-09-10, version 1.0.5* In this day and age of technology I just can’t imagine how a company can compete with such poor Customer Service and support. I have a full product line of products that they have and once they sell it they will not even respond with any kind of support for their products. I don’t think they actually provide any support for their customers maybe they are just helping their dealers out but if your dealer has gone out of business then what? ### 1/5 — Do not buy this system *2023-09-08, version 1.0.5* The board is ok but the app is so terrible. It lags like crazy which makes it very difficult to use any of the menus. It hasn’t been updated in years and looks like they don’t care. Really an app from the 90’s. To turn things in and off it’s ok. But anything more even like changing the pool temperature a difficult clunky task. ### 1/5 — Horrible App (but stuck with it) *2023-09-07, version 1.0.5* The app is awful, the interface is crap, it hasn’t been updated in 3 years and I can’t do anything about it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad technology no support *2025-09-17, version 1.0.5* I have an error of showing lost link. I rebooted my Internet and the entire Hayward system as well as the Hayward controller. Nothing has worked. I called Hayward customer support. They did not help me at all. They do not support their product. They told me to call a technician and pay them to troubleshoot why my equipment will not connect to their website. Disappointingly terrible technology with the worst rating that you could give a company. I paid over $4000 for this pool heater and remote system. I cannot believe that Hayward is so poor at supporting their products I would never.buy Another Hayward product again. I will tell all of my friends and family to never buy Hayward products again. ### 1/5 — Fire Your Pool Gu If He Installed This *2025-08-23, version 1.0.5* My pool guy just added this hardware and app to my phone. It makes Windows 98 look cutting edge. Total garbage. Pentair is better at everything than Hayward. ### 1/5 — Garbage *2025-08-11, version 1.0.5* What garbage for a company like Hayward, tech support is horrible and the app is the worse of the worse I wish I would have known better ### 1/5 — Server Always Down *2025-08-09, version 1.0.5* Server is always down. I can never view or control my pool. System will be up for 2 days and down for 6 ### 1/5 — C’mon Hayward! 4 years? *2025-05-11, version 1.0.5* This app is terrible! It has not been updated in four years. It is slow and unresponsive. You spend all this money to have this technology and you expect that the manufacturer will keep things up-to-date. ### 1/5 — Can’t turn hot tub on *2025-04-18, version 1.0.5* Unreal how bad this app is. I swear they hired a 15 year old vibe coder. They recently took away the ability to turn on the hot tub remotely. I’ll never buy another Hayward product. ### 1/5 — Great concept, bad execution *2025-03-27, version 1.0.5* I absolutely love the idea of connecting to my pool remotely with the app, however the app is slow, unreliable and not consistent enough to be useful. PLEASE work on it and update the app!! Pretty please??? ### 1/5 — Never works *2025-03-12, version 1.0.5* Ok 1/10 times it worked ### 1/5 — Horrible *2025-02-05, version 1.0.5* Very slow and unreliable since day one ### 1/5 — Atrociously Bad - No connection, wrong info *2025-01-13* This app/technology seriously needs a redo or fixing. I am constantly pressing the buttons (like 10-15 times) hoping it will actually connect and do what I’m trying to get into (for example, I may hit the Menu button 10-15 times before it actually brings it up). Additionally, the information like “current pool temp” will say things like 100 even though the pool is 72. <- it will display whatever the last settings menu thing is rather that what it is actually at so managing from afar is next to impossible. You guys seriously need to redo this. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2021-06-08, version 1.0.5* Not sure why the other review said this app was terrible but we downloaded it yesterday and it works fantastic! You hit a button and it’s instantaneous! We have a super strong WiFi signal with the router so maybe that’s the difference with the other people who left a review. Definitely recommend! ### 5/5 — Works Perfectly- Check Firmware *2019-09-19* I had my doubts about the software, but my guy at blue marlin pools who installed it first checked to make sure I had the right firmware in my Hayward system. Without the right firmware, it won’t work. I am guessing that is why many people have an issue. I now have full control of my pool and spa from wherever I am located and have been using it without any problems for a couple of months now. ### 5/5 — Awesome *2019-03-29, version 1.0.3* This is a great app. Works very well and no issues. This purpose of the app was to have control to your pumps and lights of your pool and that’s exactly what it does. Don’t listen to any other bad reviews, they don’t listen to the instructions and have an expectation for the app to be some fancy 3 year coded program. ### 5/5 — Works Well, Responds Fast *2014-04-20, version 1.0.1* A marked improvement over the web interface. App seems to work and respond well both over wifi and remotely using (LTE) Data. Glad to see this new app Hayward. Keep up the good work and thanks :) ### 4/5 — Seems like Hayward finally did something about the unresponsiveness *2024-03-22* I've had a one star rating on this app for four+ years now simply because it was so unbearably awful to use, with long delays between button presses, or button presses just being completely ignored. It seems Hayward has finally updated how your inputs are processed, because the app is quite usable now. There is still a small delay between the input and the base station replying, but it is noticeably better now, and actually usable. Like I just corrected the time on my phone and it was easy and quick - previously it would have taken several minutes and would have been super frustrating. Thanks for the server side update Hayward, it makes the app worth using now! From 1 to 4 stars 👍🏼 ### 4/5 — Has worked great until new iPhone is 16.6 *2023-09-08, version 1.0.5* Have been using for four years with no issues. Remote and at home works fine. A little slow, but works. Got new iPhone 14 pro with iOS 16.6. Buttons still work, but display and scrolling data status if frozen. Can access thru web access and is working fine. So assume issue is with iOS 16 and the app. ### 4/5 — Gets the job done *2021-08-28, version 1.0.5* It isn’t flashy and it isn’t fast, but it works as described for a lot less money than replacing your entire pool control system. Just be sure to follow the instructions and keep it within range of your pool and you should be good to go! ### 4/5 — Works fine for us *2020-06-10* Contrary to other reviews our experience with this App is positive. Going back to the 1970’s as a youth in California servicing our home pool to now managing our large 25,000+ gallon Florida pool what a difference. The text and email alerts informing about any needed issue. Some patients of a few seconds after pushing a button for the signal to get to the unit to respond at pool level is fine with me. But getting off a long international flight of 9 hours or more and being able to have our spa hot and waiting as we arrive home to jump in and relax is a plus. For us it’s a win. ### 3/5 — Underwhelming product *2023-04-09, version 1.0.5* I expected more for a controller for a $100k pool. You get basic programs. Haven't figured out how to add additional programming times ### 3/5 — It’s usable *2020-06-10* I’ll start by saying I’ve been using this app since 2016. I do appreciate having the ability to turn lights on/off, heater on/off, etc. That said the app response is slow ... in a recent exchange with the developers I found out that the controller can not be remotely updated so the “out of date” feeling you get with the app is more hardware than software. Unfortunate none the less. I’d like to see an add on controller to modernize my system or a local update I can perform because you could get so much more out of this with just a few tweaks. Overall is it usable, yes it is. **Developer response:** Our plan is to continue to upgrade the app so that you can use it with all of the newer version of iOS that come out. This hardware that allows the app to communicate with the controller does not have the ability to be upgraded remotely or onsite, so cannot be used with OmniLogic. Because of this, we cannot upgrade the experience today. If something becomes available, we will be sure to let everyone know. You can always contact us at customerappsupport@hayward.com. Thanks, Hayward Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*