# HBF Health — user reviews > 131 indexed App Store user reviews of HBF Health by HBF Health LTD, rated 4.70/5 from 53 ratings. - Source: https://appshunter.io/ios/app/hbf-health/id524315196/reviews - App overview in markdown: https://appshunter.io/ios/app/hbf-health/id524315196.md - Rating breakdown: 5★ 42 · 4★ 10 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of HBF Health? Overall sentiment: mixed **Pros** - 👍 Easy to use app - 🚀 Quick claim process - 👍 User-friendly interface - 👍 Convenient for making claims - 👍 Simple online claim process - 👍 Great app for claims - 👍 Easy to navigate - 👍 Very convenient - 👍 Efficient claims submission - 👍 Helpful customer service - 👍 Great health fund - 👍 Good cover provided - 👍 Easy to upload photos - 👍 Simple and straightforward claims **Cons** - 🐛 App frequently broken/not working - 🐛 Login issues (errors, freezes, loops) - 🐛 App updates cause problems - 🐛 Claims disappear or can't be viewed - 🐛 Constant re-login/PIN resets - 🐛 Inconvenient update process - 🐛 Camera/photo upload issues - 🐛 Poor user experience after updates - 🐛 Difficult to navigate for some - 🐛 Lack of human interaction - 🐛 Outdated compared to competitors - 🐛 Missing features (live chat, direct payment) - 🐛 Inconsistent service availability **Commonly reported bugs** - Claims disappear during processing - App locks out users requiring repeated PIN entry - Updates require re-entry of all membership details - Claims submission function doesn't work - Cannot return to 'Review Claim' section after viewing photo - Blank screen upon login - App hasn't worked for months - Error message 'something went wrong' on login - Impossible to log in - Camera screen is black when taking photos - App freezes - Login loop when trying to change PIN - Cannot update Medicare card details - Cannot log in to desktop PC (error 500) - iPhone 6s cannot run updated iOS app - App won't open - Typing screen obscures bank detail boxes - Reviewing photo keeps image hanging and locks screen - Photo upload not acknowledged - Cannot see information to accurately review submission - App not working for a couple of months - Forced update logged user out, reset password tool fails - Enter account details every single time - Cannot get out of review screen without exiting app - Update caused credit card details to not populate - App icon missing, requires App Store to open - Camera function not working (black screen) - Service unavailable (app and website frequently down) **Most requested features** - Add live chat directly to the app - Allow one-time payment directly via the app - Include claim date on historical claims - Ability to turn GapSaver on/off within the app - Automated claims processing like competitors ## Newest reviews (14 of 131) ### 3/5 — Unreliable *2026-04-01, version 7.0.0* Once the app locks you out, you have to login again, set the pin AGAIN. Why must I constantly set the pin? Why doesn’t your developer program it such that the pin is only entered once? Coming from a programming background, your system is not designed properly. Once pin has been entered, pop up window informing user pin has been entered, requires the user to close it manually. Imho, this step is unnecessary. It asks again face authentication, pop up window requires user to manually close the window. Why do you lock us out and we have to do all this nonsense all over again?? ### 4/5 — Date missing on historical claims *2026-03-05* The historical claims listed in the App does not include the claim date. In the intersts of completeness and a to give the customer a more informed list of data, the date of the claim should be included. This should be a very simple update to perform by the App developer. My suggestion is to show the date to the right of the claim number and make it right justified. Thank you. ### 4/5 — Happy with HBF but… *2026-02-02, version 6.8.0* I’d give 5 stars except that HBF only covers dependants up to the age of 25 years of age. My daughter recently aged out and started her own health insurance. ### 3/5 — Claiming unpaid invoices *2026-01-23, version 6.8.0* Apparently I can claim unpaid ambulance invoices (I phoned and asked) which I am grateful for. However the website and app ask for receipts which I found confusing and I had to check again with HBF . Think this should be clearer on your sites. Thanks ### 3/5 — Access *2025-12-23, version 6.8.0* Tried logging onto HBF via web site, only to be told my password was incorrect. 3 attempts later after changing my password every time, I have trying to log on vie web site and the app on my mobile phone. Not a happy chappie ### 4/5 — Great app except for 1 thing. *2025-12-20* This is a great app. One of the best I’ve come across bc it’s so user friendly and logical. My only reservation is at the “Review Claim” part before submitting it, and if you click on your uploaded CT photo, you can view the photo but can’t return to the “Review Claim” section. I had to close the app and start again. Otherwise a great app. Ps I just noticed that I had to give this feedback a title before it lets me submit it, even tho it says the title is “optional”. ### 5/5 — Needs work *2025-12-20, version 6.8.0* Every time I need to login. It doesn’t matter how long I’ve been logged out, it forgets my password! ### 5/5 — Excellent APP & Very High Quality Customer Support *2025-12-15, version 6.8.0* I have been very loyal customer of HBF since 2019 until now. Loved the Experience with HBF. One of the missing features of HBF APP: Paying ONE TIME payment Direct Via the App, instead of Redirecting to Member portal Adding Live Chat Direct on HBF app for conveniences. Keep up the Excellent Work HBF. I know I can trust you as a Health Provider. But it’s just one more star - that needs to be implemented or improved. ### 5/5 — So easy *2025-12-10, version 6.8.0* I am 62 and found this process so easy Very grateful that it is so simple ### 5/5 — My HBF *2025-12-09, version 6.8.0* HBF have been great, always quick to process claims and help with cover. App is easy to use. ### 2/5 — Closure of HBF office *2025-11-27, version 6.8.0* I have discovered today that HBF no longer has a office in Mandurah and would have to travel to Eaton(Bunbury) or Booragoon to have access for face to face consultations. I find that is of poor service in a city of about 100,000 population or has HBF lost so many customers that it can put us in the situation that I find us. Dissatisfied and Disappointed customer. Richard Andrews ### 5/5 — First Online Claim *2025-11-24, version 6.8.0* Have just successfully made my first claim online. Was surprised at how easy it was! Thank you HBF! ### 5/5 — Claim *2025-11-19, version 6.8.0* So easy to navigate the page simple how everything should be .👍👍 ### 5/5 — Phone call to the office *2025-11-14, version 6.8.0* I would like to say my phone call with your staff member she was very helpful. Thanks Ricky ## Most critical reviews (10 lowest-rated) ### 1/5 — Strange Claims UX *2026-04-27, version 7.1.0* Claims seem to disappear into a black hole while they are being processed and you can’t view them. Also there’s no way to provide feedback other than call so I’m doing it here. ### 1/5 — Update = Start again *2026-03-17, version 7.0.0* Every time there’s an update, you have to re-enter membership and password, get code from email, agree to terms, setup pin and add to wallet. Why TF can’t you carry this stuff over like other apps do? ### 1/5 — Issues unresolved *2026-03-11, version 6.8.0* Terrible service ### 1/5 — Claims process doesn’t work *2026-01-29, version 6.8.0* The claims submission function doesn’t work. I have needed to submit via the website instead. ### 1/5 — G Clark *2026-01-19, version 6.8.0* Keep doing what you are doing ### 1/5 — Cannot use *2025-12-01, version 6.8.0* Cannot login into the app quite for long time already ### 1/5 — Doesn’t work *2025-11-10, version 6.8.0* It never lets me log in, it gets stuck on the web page that pops up and everything turns blank. Tries this on iPad and phone, worked on neither of them. ### 1/5 — Garry Madson *2025-09-23, version 6.5.0* Too fiddly could not go back easily after viewing photo of invoice ### 1/5 — Blank Screen *2025-08-16* When I click “log in” a blank page pops up and gives me no options to troubleshoot or move forward. I have raised a query on this issue to HBF by email and over the phone and have been unable to receive helpful feedback on how to resolve the issue (no response to my email and representative in the phone unable to assist). I have attempted deleting and reinstalling, turning the phone off and on and clearing cache with no success. Since the app can’t be used I have to give it one star. ### 1/5 — Not working for a while *2025-08-09, version 6.5.0* App hasn’t worked for few months. Emailed them and got reply to call them. I did call them and got told there were same complaints and they need to update the app. It’s been more than a month since then, still not working. ## Most praised reviews (10 highest-rated) ### 5/5 — Cover where it counts *2026-03-04* Though private health insurance it’s a big cost every month, our family have been well taken care of when we’ve needed it, and have had amazing providers. 20+ years with HBF and have never been disappointed. Silver tier member. ### 5/5 — Easy *2026-02-28, version 6.8.0* Easy ### 5/5 — Easy to to use app *2026-02-25, version 6.8.0* The app makes claiming so much easier and quicker. Just upload your invoice and it’s done. ### 5/5 — Hbf dental *2026-02-21, version 6.8.0* Is amazing very happy with it ### 5/5 — Super easy! *2026-02-12, version 6.8.0* It has been the easiest app to navigate, especially when making a claim for my regular chiro appointment. Cannot fault it. Well done HBF! ### 5/5 — Claim process *2026-02-08, version 6.8.0* Extremely pleased with the simple online claim process I have monthly ongoing medications that I can claim for. So to me this is perfect ### 5/5 — How easy was that! *2026-01-16, version 6.8.0* Opened the app, took a photo, click submit. Very easy thank you ### 5/5 — Claims *2026-01-06, version 6.8.0* Such an easy website to use. ### 5/5 — Great app *2026-01-05, version 6.8.0* An app that is actually easy to setup, use and with minimal clicks! ### 5/5 — Easy to submit claims *2025-12-29, version 6.8.0* Really easy app to use, one of the best out there. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*