# HBN Smart — user reviews > 45 indexed App Store user reviews of HBN Smart by CENTURY PRODUCTS INC, rated 4.82/5 from 3,194 ratings. - Source: https://appshunter.io/ios/app/hbn-smart/id1543674243/reviews - App overview in markdown: https://appshunter.io/ios/app/hbn-smart/id1543674243.md - Rating breakdown: 5★ 2,789 · 4★ 305 · 3★ 59 · 2★ 14 · 1★ 27 ## What do users think of HBN Smart? Overall sentiment: neutral **Pros** - 👍 Easy setup and use - 🚀 Reliable connection and performance - 💡 Useful automation features - 🔒 Secure remote control **Cons** - 🐛 Connectivity issues with certain networks - 🤔 Limited functionality without WiFi - 😕 Confusing app interface - 🤷‍♀️ Lack of customer support **Commonly reported bugs** - App crashes or freezes on certain devices - Scheduled timers not working as expected - Devices disappearing from the app - Firmware updates causing compatibility issues **Most requested features** - Add support for more device types - Improve scheduling and automation options - Provide better in-app guidance and tutorials - Integrate with smart home platforms ## Newest reviews (10 of 45) ### 2/5 — не работает без WiFi *2024-12-14, version 1.2.4* не работает через мобильный интернет, вопрос зачем тогда нужна эта функция удаленного выключения/включения. зря потратил деньги. не рекомендую! ### 2/5 — String light issues *2024-05-18, version 1.2.2* After many attempts, I wasn't able to connect the string light to the iPhone. Perhaps 2.5 GHz or 5 GHz issues but neither one I was able to achieve the connection. Even after scanning the barcode and reading the small prints on the book instruction card, nothing works. ### 2/5 — Latest version includes new bugs *2023-10-31, version 1.2.2* Downloaded the latest version and it does not update. I turn the switch on and set to turn off in 15 minutes. The switch does turn off but the app still shows it’s on until you completely close out the app and restart ### 4/5 — Good, simple. Basic *2023-08-24, version 1.0.1* Love this app, cheap way to have a smart home. HOWEVER. the app just needs to let you reorder your devices ### 5/5 — Simple set up and use *2023-04-29, version 1.0.1* Love these products. Wi-Fi connection has never once been an issue with their smart plug. Have used it when I was on the other side of the country. App is about as simple as you can get too. All around, I’m a fan ### 2/5 — Would be nice if I could…. *2023-04-10, version 1.0.1* It would be a wonderful app/smart plug if, it had come with an operating manual. Or, if I could contact someone to help me. When I try through the app, I’m informed that my area isn’t supported, wth? Instead I’m blindly trying to figure out how these smart plugs work. I managed to get two of three up and running but can’t figure out how to change the settings in the app so my lights will come on at sunset, instead of hours before. The plugs work great for the time they were originally set to but app is confusing. ### 5/5 — Daylight savings Developer issue *2023-03-23, version 1.0.1* Developers mess to take in account of users tiresome and daylight savings. If daylight savings and on schedule the light skips the hour of time change and just Durant activate till next day. Contact me I’m a software developer and can fix this issue ### 5/5 — Excelente *2023-01-14, version 1.0.1* Unit works perfectly with app ### 4/5 — Works well wish it had widgets *2023-01-12, version 1.0.1* App works well enough once you figure out set up/syncing the plugs. One suggestion would be widgets to power on/off devices. So I can cycle without opening the app :) ### 4/5 — NBN *2022-12-31, version 1.0.1* I am satisfied with the apparatus I got . ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-07-02, version 1.2.7* This app and the devices are honestly USELESS. They work once paired which takes forever to do and once they unpair (pwr outage etc) you have to go through this nightmare all over again - I do not recommend this App or the products from HBN unless you want to get frustrated beyond belief. How can they sell such sub-par devices ### 1/5 — Bad Product/App *2026-05-23, version 1.2.7* Tried connecting their WiFi plug to their app. Did not work. Plug did not have a reset button yet every option to connect with plug requested to press and hold reset button that was not there ### 1/5 — Do not buy *2026-05-10, version 1.2.7* Scam ### 1/5 — Broken by update *2025-10-29, version 1.2.7* App updates lose all your devices which is bad enough, but the latest one won't readd them. Still, it's fun entering your WIFI SSID 17 times. ### 1/5 — Worked at old home *2025-05-20, version 1.2.7* The smart plug is great when it works. It stops working after I move to a new home. I tried to reset, reconnect to WiFi with the same carrier, tried everything but none works, it become a manual control plug. ### 1/5 — Horrible *2025-05-11, version 1.2.7* Make it extremely difficult to Update connection after password changed ### 1/5 — Garbage!!! *2024-02-24, version 1.2.2* Will not let you even log in!!! ### 1/5 — Waste of money *2023-12-03, version 1.2.2* I can never get these plugs to connect. ### 1/5 — FIX YOUR APP *2023-06-25, version 1.0.1* YOUR APP IS NOT LETTING ME CONNECT ANYTIME! FIX UR APP!!!!!! ### 1/5 — steal your data *2023-06-08, version 1.0.1* steal your data ## Most praised reviews (10 highest-rated) ### 5/5 — Simple + Effective *2026-04-13, version 1.2.7* This app has been able to connect to every WiFi enabled device I’ve attempted. That sounds simple but was tougher to find than I anticipated It’s easy to operate, I’m happy with it ### 5/5 — Love HBN *2024-03-22, version 1.2.2* I love the program. Works great. If i had a request, it wold be to add iwatch functions. Or possibly a contact switch to activate a light. Possible use, when my mother gets up in the middle of the night it will alert me if shr goes out side. ### 5/5 — Works well with my old doors and motors. *2023-11-04, version 1.2.2* Works well with my old doors and motors. Like them a lot, great solution until my system needs a full upgrade. Very easy install, never had a problem with reliability. For the price, these are the best around. ### 5/5 — The best *2023-10-29, version 1.0.1* This product is SO easy to set up and use. Love being able to set up, monitor and change from my phone. Had one unplugged for Christmas lights since last year. Just plugged back up and instantly connected again and the name front porch lights popped up. Have four of these. Use all year for inside lamp and lights for back yard. Use seasonly for Christmas lights and heat lamps for feral outdoor cats. ### 5/5 — Highly Recommend *2023-10-08, version 1.0.1* I use this timer for my pool filter and a solar heater. On cloudy and or rainy days I can turn off the heater from the comfort of my living room. This timer offers so many options and the fact that I can control it globally is fantastic. Having the two outlets is like a two for one. You will not be disappointed. If there is anything less than five stars, it is probably user error. Thanks for reading. ### 5/5 — Love it *2023-09-26, version 1.0.1* It’s hard to set it at first, But once it set, its real useful to many applications. ### 5/5 — Based *2023-09-16, version 1.0.1* This product is based and not cringe ### 5/5 — Must Have!! *2023-08-18, version 1.0.1* So my son (12 yrs old) never “hears” his alarm! So I redid his room today and added the smart socket to his bedroom light. With the automation feature I was able to set his light on a schedule!! Love this because that’s the one thing that wakes him up! I don’t have to go in there anymore and flip the light! We also have one in our bedroom and one in the living room. We love these sockets. Very helpful when our hands are full of groceries or our bags from work and we need the lights. ### 5/5 — Wi Fi plug-excellent *2023-07-29, version 1.0.1* This plug is an excellent choice Works great and has simplified my outdoor irrigation systems ### 5/5 — Dual outlet switch *2023-05-14, version 1.0.1* I like that these switches have 2 outlets that can be scheduled to work independently. They automatically turn lights on and off all across my home making lighting convenient without having to think about turning switches on and off. Great automation and convenience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*