# HCOnline - PersonifyHealth — user reviews > 87 indexed App Store user reviews of HCOnline by HealthComp, rated 4.50/5 from 321 ratings. - Source: https://appshunter.io/ios/app/hconline-personifyhealth/id1490934014/reviews - App overview in markdown: https://appshunter.io/ios/app/hconline-personifyhealth/id1490934014.md - Rating breakdown: 5★ 253 · 4★ 28 · 3★ 9 · 2★ 6 · 1★ 25 ## What do users think of HCOnline? Overall sentiment: mixed **Pros** - 👍 Easy to navigate and user-friendly interface - 🎯 Quick access to insurance cards and ID information - 📋 Simple claim submission and tracking process - 💰 Clear visibility of deductibles and out-of-pocket expenses - 📧 Convenient in-app customer support and messaging - 🔍 Ability to view claims and benefits on the go - ⚡ Fast reimbursement processing - 📱 Lightweight app with minimal storage requirements - 🏥 Easy provider search functionality - 📤 Document upload feature for claims **Cons** - 🐛 App crashes and freezes on startup after recent updates - 🐛 Flex portal not loading or accessible - 🐛 Login failures with authentication errors - 🐛 Biometric/face recognition fails intermittently - 🐛 Session timeout and forced logout during claim uploads - ⚠️ Inconsistent app performance and slowness - ⚠️ Limited functionality compared to web version - ⚠️ Duplicate claim submission issues - ⚠️ Poor customer service responsiveness - ⚠️ Barebones design lacking polish **Commonly reported bugs** - App freezes on startup screen after December 2025 update - Flex portal fails to load - Login errors with incorrect username/password messages despite correct credentials - Biometric authentication fails intermittently - App crashes before login screen loads - Session timeout during claim document uploads - Duplicate claim submissions processed - Find a provider feature not working - Password updates not syncing properly - App unusable after recent updates **Most requested features** - Apple Wallet integration for ID card storage - Biometric login capability - Ability to edit claims after submission - Better visibility of remaining flex spending account balances - Network provider identification feature - Offline access to insurance cards - Direct agent contact for claim disputes - Flex account claim submission functionality in app - Dark mode option - Better explanation of financial obligations ## Newest reviews (10 of 87) ### 4/5 — App doesn’t work after last update *2026-02-03, version 2.36* App was awesome until last update. Now it just freezes on startup screen! 😠 ### 4/5 — User Friendly *2026-01-19, version 2.35* So easy to see claims and get access to insurance cards! ### 3/5 — App Crashing After Update *2025-12-11, version 2.32* Updated app on 12/11/2025 and now it keeps crashing before the app can even load the login screen. Deleted and uninstalled then restarted phone. Still not working. ### 5/5 — Helpful *2024-05-20, version 1.35* Fantastic App ### 2/5 — Biometrics fail *2024-04-21, version 1.35* Every other time I attempt to logon the biometrics fail, and I am forced to put in my username and password manually. Works once. Fails. Works. Fails. please fix this. It’s incredibly frustrating. iOS 17.4.1 and app is updated. ### 5/5 — Excellent App *2024-03-23* It’s a great app. You have all of your info at your fingertips. It’s even helped me to show when I’ve met my deductible or out of pocket expense since it never matches what the physicians have. If you have any questions you can also contact them from the app or call and they are quick to respond. ### 5/5 — Easy to use *2024-03-22, version 1.35* Easy to use and understand ### 5/5 — Excellent App *2024-02-15* It’s a great app. You have all of your info at your fingertips. It’s even helped me to show when I’ve met my deductible or out of pocket expense sine it never matches what the physicians have. If you have any questions you can also contact them from the app or call snd they are quick to respond. ### 3/5 — App works good *2024-02-08, version 1.35* Sometimes it’s very slow, but other times it works ok. ### 5/5 — Easy of use! *2023-12-17, version 1.35* Very user-friendly! ## Most critical reviews (10 lowest-rated) ### 1/5 — Flex portal not loading *2026-01-02, version 2.34* Most recent update no longer brings up flex portal. Useless app now. ### 1/5 — Flex Portal doesn’t work *2025-12-21, version 2.34* Won’t open flex portal ### 1/5 — Flex portal not loading *2025-12-17, version 2.32* Most recent update no longer brings up flex portal. Useless app now. ### 1/5 — Recent update does no open app *2025-12-14, version 2.32* Please fix. Recent December 2025 update has the app unusable ### 1/5 — App doesn’t work after last update *2025-12-13, version 2.32* App was awesome until last update. Now it just freezes on startup screen! 😠 ### 1/5 — Does not load *2025-12-11, version 2.32* Stopped working after most recent update ### 1/5 — App his horrible with errors *2025-01-10, version 2.03* Logging in takes 2 times, once you submit a claim it errors out saying they encountered an error. Then you submit it again and receive a text saying it went through 🥴. Then on top of that, you get a letter in the mail saying you submitted the claim twice. WTF😂ok ### 1/5 — Worse customers service ever *2024-01-09, version 1.35* Worse customers service ever. They wont reply to your online inquiry and when you call you stay on hold for over an hour then most of their agents are rude and unqualified ### 1/5 — Logging issues *2023-11-06, version 1.33* Keep getting an error. Can’t log in on the app but I have no issue logging in on the website ### 1/5 — Can not log in on the app *2023-11-04, version 1.33* I can log in online, but for some reason, I can not log in on the app. Love the online feature, but the app would be much more handy. Just wish I could get it to work. ## Most praised reviews (10 highest-rated) ### 5/5 — App’s working great again! 👍🏼 *2026-05-04, version 2.39* After last update, looks like everything is fixed! ### 5/5 — Great *2025-06-07, version 2.15* Easy to use and I like how everything is shown and easy to communicate and ask questions if needed! ### 5/5 — Great *2025-01-30, version 2.03* Easy to use and I like how everything is shown and easy to communicate and ask questions if needed! ### 5/5 — User friendly *2025-01-29, version 2.03* Easy access ### 5/5 — Immensely useful! *2025-01-13* This app comes in clutch in so many situations. Fantastic for tracking flex spending, pulling up medical cards in a pinch, and pretty much anything I need to do to stay on top of what’s happening with my insurance and reimbursements and everything else ### 5/5 — Review *2024-12-18, version 2.01* The app is easy to navigate ### 5/5 — Easy to understand *2024-11-07, version 1.99* It’s nice to have the app so you can see what and who is getting paid! So much better than staying on hold!! ### 5/5 — Simple & user friendly *2024-10-07, version 1.98* I like it and it’s clear and updated immediately ### 5/5 — Convenient *2024-10-04, version 1.98* Very easy to use and convenient ### 5/5 — Great app *2024-06-15, version 1.36* So easy to navigate. Easy access to all the information I need anytime. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*