# HDFC Bank e-Token — user reviews > 26 indexed App Store user reviews of HDFC Bank e by HDFC Bank Ltd., rated 1.20/5 from 6 ratings. - Source: https://appshunter.io/ios/app/hdfc-bank-e-token/id1477042535/reviews - App overview in markdown: https://appshunter.io/ios/app/hdfc-bank-e-token/id1477042535.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 5 ## Newest reviews (6 of 26) ### 2/5 — Complicated and needs work to improve setup process *2022-06-17* Agree with earlier reviewer and whatever he said about complicated setting up process. Thankfully hdfc rep set it up for me from my branch so it wasn’t hard to find on app store. However, once everything is setup it is relatively easily to operate as it has a very simple task. ### 2/5 — Corporate client Auth otp timing *2021-08-19* Login as a new corporate, in AUTH area we have 100 transaction per day , waiting one full minute for new otp , actual transaction time not more the 15 Sec , Every time make 100 transaction taking 1.30 hours, totally wasted, Add a refresh button and provide a new OTP solve this problem and save your clients really valuable time ### 1/5 — App is crashing after update *2020-05-26* Unable to login and make payments from ENET for corporate banking. Rectify this immediately. You should first test the apps before releasing such faulty updates. ### 1/5 — No way to know the length limit of password and no way to reset password *2019-11-01* The fact that password is limited to 8 characters is not obvious.. the limit is set while setting the password.. but while loggin to the app, you can enter more than 8 characters.. so, if your standard password is longer than 8 characters, you won’t realise that it didn’t setup the whole length.. and while loggin in it does not work! There’s also no way to reset a password if you forget, other than “re-registration” through offline means.. extremely poorly designed app ### 1/5 — Highly user unfriendly! *2019-10-21* Foremost this app was hard to find to install. When you login to bank website, it tells you install HDFC snorkel OTP app. If you search the App Store by this name, you will find nothing. Then I hit the ? Mark button on the registration window and it told me search HDFC Bank 2FA from App Store. Well this also did not work. Thankfully google came to my rescue and I found the app I most probably needed HDFC e token app. Now when you want to setup this app, you first need to chose a password and then enter otp. If you toggle screens to copy the otp from the message inbox, the app brings you back to the start window. By the time I figured this out, I was logged out of my bank website and had to start the whole process again. Most complicated app I have ever tried to install. I hope the developers are listening and will fix this in future releases! ### 1/5 — Poor *2019-10-02* Very poor interface. Does not work or feel like security app. I have added two accounts, but selection screen for account is not appearing, and I am not able to login. Such things are not expected from India’s leading and most popular private bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — The Worst thing hdfc can do *2026-07-24* The app is a rudimentary app. You need to enter a password to enter every time. We cannot remember all passwords all the time. Atleast give an option for forgot password or give a faceid/ fingerprint entry. Hdfc is turning itself into a useless customer unfriendly bank . ### 1/5 — So dated and unnecessary headache *2025-04-24* I really wonder if anyone from HDFC has seen how hard it is to use it on phone. They are stuck in decade, old technology. There is a thing called UX. Zero marks for that. ### 1/5 — Pathetic app *2023-07-31* 1. We have to wait for full 60 seconds to get new OTP. Same OTP doesnt work on multiple transactions. 2. There is no way to de-register 1 account. I have 3 accounts. And I want to de-register just 1 account to put it on another phone. Not possible. All in all, very bad user experience with the app. ### 1/5 — New version not running *2023-04-28* The recently update version is not running on IOS. The app crashed immediately on starting. It’s a real pain for users like me, who are using HDFC bank online banking. Because of this, we are unable to log into our account and do any transactions. ### 1/5 — Very diffcult extra unnecessary security *2022-12-10* What hdfc bank is doing here, why there is no update no new features, the app is really 1 star and hdfc bank largest bank is not doing anything about it, for years for its corprate customers. I switched to HDFC recently and everything is really worst. Lets say you forget your password you can't even reset it. 1. See how other companies are doing it atleast and upgrade all these crap apps. Netbanking is worst . Have to wait 30 minutes before sending a payment. Only 7 beneficiary can be added why? You can't even copy paste. Hdfc bank should learn from cred app what a awesome experince, razor pay salary system. Its enet is crap and all its digital softwares apps needs a complete new infrastructure.. for largest bank in INDIA , disappointmented with all digital experience. Whoever reading the review please do not go with hdfc bank , if you are from IT field its really worst . I don't know if someone from hdfc bank reads these review , but if someone reads it, please do something. ### 1/5 — Cumbersome User Interface *2022-12-10* OTP loading time is too long, it should not be more than 15 seconds or should you have the option to skip the OTP. A person should be able to login to different IDs from the same device/app. If the app gets deleted or you forget the password, reregistration process should be within the app itself. ### 1/5 — Huge scope for improvement *2022-10-14* Must cumbersome to use. Screen keeps locking and you have to keep tapping to keep alive. Also in this age you can’t even link to biometric for quicker access. Anyone can see while you type out password. Come on Hdfc, you can do better than this. ### 1/5 — Pathetic App and poor tech interface *2022-06-07* This Snorkel OTP app is mandatory for approving Corporate account payments. Is the most useless app I have ever come across. Despite multiple attempts and intervention by your ‘not so learned team’ the app refuses to get installed. The user interface as well as user experience is pathetic - the way HDFC bank has never invested in a good IT infrastructure is now so apparent - sorry was always apparent. ### 1/5 — Can't register if u change your phone *2021-09-05* The app does not allow to register on new mobile phone. The interface is also not upto mark . HDFC is huge and it shows poorly when they have such apps. ### 1/5 — Stupid App - Just making the process inefficient *2020-07-27* HDFC has tried to improve the security features but they have totally missed the customer experience. For retail clients, it’s always gr8 and necessary to have the additional security measures in place especially considering the frauds happening on a daily basis. However, for corporate clients who already have their internal controls in place, this App only makes the process efficient. For one transaction, each user i.e. inputer, verifier and authoriser have to do 4 steps (Login the App, Login the website with password, OTP on the App, Upload file/transaction initiation OTP). That’s 12 steps for single transaction. Just makes the whole process inefficient. Humble request to HDFC to relook at some of these steps ## Most praised reviews (10 highest-rated) ### 5/5 — Good but outdated. *2023-08-03* Is it compatible with ios17? App does what it's meant for. However seems very outdated technology. Should be able to authorise the txn from the app itself instead of just the token ### 5/5 — Bulk transfer done painlessly *2022-06-14* Thank you Hdfc for making life simple and easy. We can now bulk transfer to our vendors Now we are also sending Salaries and paying off our multiple credits cards in one go! Thank you for the great work! ### 5/5 — Updated version 1.31 ? Where *2020-05-27* Updated to version 1.31 but app not working, closing automatically ### 4/5 — Application is Crashing *2025-08-14* Application is not starting currently. When try to open it crashed immediately Unable to use it and so can not login to my ENeT ### 4/5 — Applications not working after updation need to connect to APP developer *2023-04-24* Applications not working after updation need to contact app developer ### 3/5 — App is not launching *2023-04-25* Hi, I am a corporate net banking user and I have been using this app since long. But today, I am not able to open and launch the app. On clicking the app, it just blink and disappear. Please do something. ### 3/5 — Not working on iphone 14 pro max *2023-04-05* Give us an option to reset the password or to unblock the app from within the app ### 3/5 — password recovery & change system *2023-03-29* 1. it is a good app but it requires password recovery & change system should be their within the app 2. The worst part is that any problem in this app they take minimum 24 hours to resolve the issue which is not acceptable for such wel established bank . They should give quick issue based solution ### 3/5 — Inputting Correct Password though Application Blocked *2022-10-23* Have inputted correct password for all the five times, though application was blocked. Please help out what to do next ? After How many hours the application will be unblocked? ### 2/5 — Start issue *2024-06-29* Evry day i used 100+ otp but now apps is crash in iphone mobile and not open till now . Too much problem just for open it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*