# HDFC ERGO Insurance App — user reviews > 21 indexed App Store user reviews of HDFC ERGO Insurance App by HDFC ERGO General Insurance Company Limited, rated 4.29/5 from 70 ratings. - Source: https://appshunter.io/ios/app/hdfc-ergo-insurance-app/id518303748/reviews - App overview in markdown: https://appshunter.io/ios/app/hdfc-ergo-insurance-app/id518303748.md - Rating breakdown: 5★ 50 · 4★ 10 · 3★ 0 · 2★ 0 · 1★ 10 ## Newest reviews (2 of 21) ### 5/5 — Good app *2021-02-25, version 5.0.6* Easy to use ### 5/5 — User friendly app *2020-09-12* Very Handy and responsive app ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed with Limited Login Method *2023-12-31* While app prides itself on a streamlined mobile number login, the decision to exclude email login options is perplexing. In an age where email addresses are integral for communication and account recovery, the app’s singular focus on mobile numbers feels restrictive. The real letdown comes when attempting to update your mobile number. Despite the initial online allure during the insurance purchase, users are now required to physically visit a branch for a seemingly routine task. This not only contradicts the app’s digital promise but also adds an unnecessary layer of inconvenience. The absence of a customer care option for mobile number updates is a glaring oversight. For an app that emphasizes mobile-centric access, the lack of a virtual solution for an essential account detail raises questions about user-centricity and adaptability. As a nri customer, i lost access to my mobile number and now i have no other option to login , customer care people have no clue about application and asking to update details going to nearest branch. ### 1/5 — Half a star was more appropriate *2023-11-17* This app has all the faults that one wouldn’t want to see ### 1/5 — App is very slow and buggy *2023-08-31* App is slow and laggy. I was not able to put an underscore in my email ID !! It allowed me to put other symbols like dash : hyphens but just did not take underscore !! Also it does not open up various links when I click even on the Home Screen like adding a medical policy to my profile. **Developer response:** Hi Sir/Ma'am, We apologize for the uncomfortable experience, and trust us we want the best experience for you. Therefore, we are keen on understanding your concerns. Please write to us with a screenshot of the error at "contactsupport@hdfcergo.com", along with your registered mobile number, and we will be right on it. Take it easy! :) ### 1/5 — App is super buggy *2021-07-17, version 5.0.8* As far as insurance policies go, HDFC ERGO is great. But in terms of this app, it’s trash. You guys need to invest in better back end engineers. Its a fairly simple app and shouldn’t be this crappy. It looks like someone made it a decade ago. **Developer response:** Hi Sir/Ma'am, We apologize for the uncomfortable experience, and trust us we want the best experience for you. Therefore, we are keen on understanding your concerns. Please write to us with a screenshot of the error at "contactsupport@hdfcergo.com", along with your registered mobile number, and we will be right on it. Take it easy! :) ### 1/5 — App Crashes *2021-04-13, version 5.0.6* The app is very unstable and crashes every time I try to link my existing private car policy ### 1/5 — Can’t links policy *2020-12-21, version 5.0.2* I have apolo Munich policy and now it’s merged with HDFC, not able to links policy....keyboards has no options to enter alphabet in policy numbers ### 4/5 — Add login by Email *2022-08-01* I would like to login through email as I want to use from abroad. Could you please add that feature if it’s possible? **Developer response:** Hi Jigar Kumar Patel, Thank you for your suggestions for our app. We appreciate your response and will forward your suggestion to the concerned team. Take it easy! :) ### 4/5 — Ok *2021-05-04, version 5.0.7* It was easy to purchase the police **Developer response:** Hi Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 4/5 — Smooth *2020-06-27, version 4.0.22* Smooth ### 5/5 — Easy to use *2024-09-04* Easy to use. ## Most praised reviews (9 highest-rated) ### 5/5 — Excellent *2023-11-22* Excellent ### 5/5 — Customer service *2023-08-18* The customer response is excellent. Thank you **Developer response:** Hello Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 5/5 — Fast and efficient *2023-08-02* Was hustle free and pretty quick. **Developer response:** Hello Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 5/5 — Appreciation *2023-05-31* Thanks for your service and really appreciate it. I feel so thankful for your fast service. **Developer response:** Hi Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 5/5 — S Varatharajan *2023-02-26* Nice App **Developer response:** Hi Sir/Ma'am, Thank you for the feedback on our app. We are overwhelmed with your response. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 5/5 — S Varatharajan *2022-02-09, version 5.0.12* Nice App ### 5/5 — 👌👌 *2021-10-18, version 5.0.11* Good working **Developer response:** Hi Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 5/5 — Hdfc Car Insurance Document *2021-09-03, version 5.0.10* Na **Developer response:** Hi Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) ### 5/5 — Good service *2021-06-08, version 5.0.7* .. **Developer response:** Hi Sir/Ma'am, Thank you for the feedback on our app. We work towards the best customer experience and request your continuous support in our future endeavors. Take it easy! :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*