# HDI Remote

> HDI Remote (iPhone/iPad app by HDI Versicherung AG.)

- Source: https://appshunter.io/ios/app/hdi-remote/id1573556445 (this page in markdown: same URL + `.md`)
- Developer: [HDI Versicherung AG](https://appshunter.io/developer/904189185)
- Category: Utilities, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 17.0 · 64 MB
- Languages: English, French, German, Portuguese, Chinese, Spanish
- Released: 2021-08-09
- Data updated: 2026-05-19
- User reviews in markdown: https://appshunter.io/ios/app/hdi-remote/id1573556445/reviews.md

## What is HDI Remote?

The HDI Remote app will help to provide you with HDI risk engineering services via a remote survey. The app allows the HDI risk engineer to see what you see by utilizing the camera on your mobile device. For initiating a remote survey you must be invited via mail or SMS.
 
The application will not allow the risk engineer access to any data stored on your device.
 
Additional features for your remote survey by HDI risk consulting includes:

- Full-HD multi-user video calls with augmented reality annotations, shared pointers, and infinite zoom for visual participant interactions
- Documentation of remote support cases with checklists, comments, screenshots and video recordings
- Chats with integrated translator into other languages to overcome language barriers
Navigation mode with visual instructions to safely direct people on the store floor
- Invitation of guest users who can join with one click via a link in the mobile browser without having to install the app first
- Separate apps available for data glasses / smart glasses


## Version history (last 5 releases)

### 17.0.0 — 2025-06-26

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates. 
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.

### 16.0.0 — 2024-12-01

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before.
- Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. 
- Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. 
- Optimized Chats: The new chat features offer improved organization and a practical search function.

### 15.0.0 — 2024-05-05

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization.
- Simplified call joining flow, especially for first-time users.
- Mixed small improvements

### 14.0.1 — 2024-03-07

Small fix for videos in workflows

### 14.0.0 — 2023-12-10

-	Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
-	Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
-	Face Anonymization: Anonymize faces during a video call.
-	Several security and performance improvements, bugfixes.

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## More apps by HDI Versicherung AG

- [HDI VorsorgeNow](https://appshunter.io/ios/app/hdi-vorsorgenow/id1204204034)
- [Talanx4U](https://appshunter.io/ios/app/talanx4u/id1363111470)
- [HDI Travel-Assist](https://appshunter.io/ios/app/hdi-travel-assist/id1523039729)
- [HDI Global 4U](https://appshunter.io/ios/app/hdi-global-4u/id1577376965)

All apps by HDI Versicherung AG: https://appshunter.io/developer/904189185

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-19.*