# HDVision Mobile — user reviews > 77 indexed App Store user reviews of HDVision Mobile by Observint Technologies, rated 3.10/5 from 145 ratings. - Source: https://appshunter.io/ios/app/hdvision-mobile/id1451108182/reviews - App overview in markdown: https://appshunter.io/ios/app/hdvision-mobile/id1451108182.md - Rating breakdown: 5★ 50 · 4★ 15 · 3★ 20 · 2★ 19 · 1★ 41 ## What do users think of HDVision Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly and intuitive interface - 🎥 Live camera viewing works well - ⚡ Quick and simple setup process - 🔧 Easy to use for non-technical users - ✅ Reliable when functioning properly **Cons** - 🐢 Very slow app loading and performance - 🔌 Frequent connection drops and offline issues - 💥 App crashes constantly during use - 📱 Unreliable remote access when away from home - 🔄 Requires frequent app restarts to function - ⚠️ Poor Mac OS compatibility despite marketing claims - 🔔 Inconsistent or missing motion notifications - 📹 Playback and recording features unreliable - 🎬 Video quality and clarity issues - ⏱️ Takes 5+ minutes for cameras to come online - 🔊 Audio has harsh background static - ❌ DVR loses connection and IP address settings - 📊 Difficult navigation and menu structure - 🎛️ Motion sensitivity settings have no middle ground **Commonly reported bugs** - App fails to connect to DVR on launch - App crashes when playing back recorded video - App crashes when switching between cameras - App crashes when phone goes to sleep - Requires complete app close and reopen to function - Loses server connection and requires reinstall every 2 weeks - Motion notifications either constant or non-existent - Playback shows 'no file' error frequently - Cameras show as offline when they're actually online - App closes unexpectedly during viewing - Prevent lock screen toggle doesn't activate on iOS - Remote access doesn't work outside home network - DVR won't remember assigned IP address - Web program doesn't sync motion alerts to phone app - Camera feeds don't load without accessing menu first **Most requested features** - PTZ (pan-tilt-zoom) access in landscape mode - Viewing grid functionality in landscape mode - Wider camera angle views - Desktop/computer application version - Motion detection screenshot or video in notifications - Better event/alert access without time-date scrolling - Record motion-only option - Auto-focus button - Prevent lock screen feature that actually works on iOS - Improved motion sensitivity granularity (more settings between levels) ## Newest reviews (14 of 77) ### 3/5 — APP is very slow *2025-09-05, version 1.0.1* The APP is very slow and seems like it could be in need of updating. Often times it does not connect to the DVR. ### 2/5 — Not the greatest *2024-06-01, version 1.0.1* Takes time to load cameras. App crashes all the time when trying to playback. ### 4/5 — great, but needs a minor mod *2024-05-15, version 1.0.1* Just needs the ability to access ptz and viewing grid when running landscape mode. Otherwise, excellent application! ### 3/5 — Need to fix *2022-11-29, version 1.0.1* Overall good app. It never works when I open it if I have previously opened it and didn’t close it out. To get it to work again I have to completely close it out every time and then open it again. ### 4/5 — Does the job but could improve *2022-06-12, version 1.0.1* This is a good app for the most part. However, when my phone goes to sleep. I have ti close out the app and reopen it to load. Other than that, it does the job. ### 2/5 — Mediocre *2022-02-22, version 1.0.1* Live viewing of cameras is okay. Dvr option could use a real upgrade. ### 4/5 — Remote starter *2022-02-08, version 1.0.1* Can someone please explain why my remote start fails so often (Winter and summer)? ### 3/5 — Does not always load *2021-08-25, version 1.0.1* Have to try multiple times to get the app to start ### 3/5 — The app *2021-08-17, version 1.0.1* How do I contact support ### 4/5 — Bill *2021-07-10, version 1.0.1* Wish humidity would stay up on thermostat all the time and not just when u access it ### 2/5 — I phone notification does not work *2021-04-15, version 1.0.1* The system cameras was very hard to get talking to the HDV-N6WF in the first place which took much time to get working. One selling point was the system’s compatibility with Mac OS which has turned out not to be fully true. Connection was made to a Mac using the available Mac version program, but detailed compatibility was not good. We then connected it to an older pc lap top which we assigned to use solely with this system but apparently it cannot hold the program for whatever reason. We are now limited to using web access only rather than the full program that came with the system. we bought a monitor to connect the HDV which was a waste of money in my mind since logging on is long and troublesome and it’s much easier to use my I Phone. Unfortunately, the web program doesn’t inform the phone app when motion is detected so, though we can see what’s going on and can review recorded history, it is done randomly rather than by receiving information as it happens. Lucky my wife and I are versed somewhat in computers or we would have never been able to get any of this to work at all. It’s been frustrating, to say the least. ### 2/5 — Not up to standards *2021-02-20, version 1.0.1* Unable to use audio without harsh background static. Alarm is too sensitive...even set at lowest setting, it alerts for nothing. ### 4/5 — Camera ok everything else great. *2021-02-04, version 1.0.1* Great stuff- It works. I’ve had a false alarm or two and the police were right there ready to take the pajama wearing owner (me) who rushed over, to jail. Cameras: Meh they work, but are a pain to keep going. A big pain. I have the camera that works on a battery. I really can’t use them consistently. They are never charged when I try to look (inside of a week when charged) The way they have to be mounted, I need a ladder to charge them. I only have a ladder that reaches one of them. So in order for them to function correctly, more often than weekly, I need to borrow a taller ladder (or go buy one eventually) and climb that in the middle of the work day (twice a week) and charge them, then take the charger off and swap the charger to the next camera. It’s a fairly big task to incorporate into an already busy day. I can’t charge them at the same time- because there is one charger and the cord isn’t long enough to reach the floor on one camera, so I need an extension cord- except- if it’s heavy, it pulls on the charger. I would say, unless the camera is for keeping an eye out at home- get ones that are not in need of charging. They aren’t the best situation for a business. Love the company that services them though. ### 4/5 — Owner *2020-12-23, version 1.0.1* Wish the cameras had wider angle view ## Most critical reviews (10 lowest-rated) ### 1/5 — Never works *2024-12-14, version 1.0.1* This app only works maybe one time out of every 10 times of opening it. I have sent messages in to let them know. But they never fix it. I would not recommend this app. ### 1/5 — Poor *2024-07-12, version 1.0.1* I have to reboot hard drive too often for app to actually show camera feeds. Now reboot doesn’t even work. Terrible app and security products. ### 1/5 — App doesn’t play Live *2022-08-06, version 1.0.1* Just bought Alibi HDVision System for $800. I can see the NVR connected but Can’t see the video Live. Returning the unit asap. Need to change the name to Alibi HDBlind. ### 1/5 — Slow *2022-06-26, version 1.0.1* Very slow to load. Very disappointed ### 1/5 — Remote viewing *2022-06-08, version 1.0.1* Can’t view off Mac unless you have an old software- need an update ### 1/5 — Very Long Load Time *2021-08-25, version 1.0.1* This takes way too long to load on a mobile device; iPad or iPhone specifically. ### 1/5 — Hd cameras *2021-06-22, version 1.0.1* Terrible system - doesn’t work ### 1/5 — No communication *2021-04-27, version 1.0.1* Though I can access the cameras from my phone, I get no notification on my phone when the cameras are activated. I purchased the system based on its compatibility with Mac but am unable to access it successfully on my computer. Not sure where to turn for help! ### 1/5 — Motion detection not triggering on iPhones *2021-04-01, version 1.0.1* I’m having a hard time with my cameras not triggered motion on my iPhones. My iPhone as well as my wife’s isn’t working but maybe it’s a app issue. Please help. ### 1/5 — Chief *2020-11-04, version 1.0.1* Absolutely horrible. It loses connection with the internet all the time. A waste of money! If I could give it -1 stars that would be appropriate! When I’m away I can’t access my cameras absolutely terrible I have to wait till I come home to reset them again ,the biggest disappointment of any camera system! ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2023-05-01, version 1.0.1* Great ### 5/5 — Solid app! *2023-02-27, version 1.0.1* Very happy as I’ve been using this for well over a year ### 5/5 — Dependable service *2021-01-24, version 1.0.1* Always available when app is opened. I am a novice techie and even for me, this is easy to use. ### 5/5 — Victor *2020-11-28, version 1.0.1* Great app! But maybe you could have it available for desktops as well. ### 5/5 — Good *2020-11-19, version 1.0.1* Little slow but good ### 5/5 — Works well *2020-10-26, version 1.0.1* It’s easy intuitive and functional ### 5/5 — Great App *2020-10-23, version 1.0.1* Works well, no issues logging on. Keep up the good work! ### 5/5 — Owner *2020-06-27, version 1.0.1* Over all extremely helpful tool ### 5/5 — Actually User Friendly *2019-10-15* The setup for this system is unbelievably quick and simple. Much easier than other brand systems I have installed. Recommend. ### 5/5 — Great product *2019-02-07, version 1.0* Easy to use... would highly recommend you use!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*