# Headout: Book Tours & Tickets — user reviews > 1,238 indexed App Store user reviews of Headout by Headout Inc., rated 4.60/5 from 6,040 ratings. - Source: https://appshunter.io/ios/app/headout-book-tours-and-tickets/id899327000/reviews - App overview in markdown: https://appshunter.io/ios/app/headout-book-tours-and-tickets/id899327000.md - Rating breakdown: 5★ 5,055 · 4★ 450 · 3★ 93 · 2★ 35 · 1★ 407 ## What do users think of Headout? Overall sentiment: negative **Pros** - 💎 Excellent deals - 🚀 Smooth booking experience - 🗺️ Informative listings - 👍 Convenient mobile ticketing **Cons** - 🚫 Misleading or incorrect information - 🤖 Poor customer service - 💰 Overpriced compared to direct booking - 🔒 Security and privacy concerns - 🕰️ Delayed or non-delivery of tickets **Commonly reported bugs** - App crashes and freezes - Booking issues and errors - Unreliable ticket redemption **Most requested features** - Ability to cancel or modify bookings - Offline ticket access - Transparent pricing and fees - Improved communication with customers ## Newest reviews (13 of 1,238) ### 4/5 — Florence Duomo *2026-08-18, version 10.0.2* Ticket allows you a three day period to access the full complex, which is ideal ### 4/5 — Great experience *2026-08-18, version 10.0.2* Had a great experience in the premium plaza lounge in Dubai. Very helpful staff and good variety of food ### 4/5 — Londoneye *2026-08-16, version 10.0.2* As a disabled travel I was treated exceptionally well by the staff. I did however find it a little too full with uncontrollable children pushing and shoving me. The ride itself was exceptional, clean and roomy. A great experience. My granddaughter really enjoyed it. It was a stunning treat. Good value for money. Lovely atmosphere outside and very well organised by the staff. Veronica Shaw ### 5/5 — So impressed *2026-08-16, version 10.0.2* I accidentally made an incorrect booking and it was so easily and simply resolved and so quickly. ### 5/5 — Superb app *2026-08-15, version 10.0.2* Excellent service ### 5/5 — Good customer support *2026-08-08, version 10.0.1* I had an issue with tour agency but they stepped in and got me refund ### 5/5 — Fantastic experience with our delightful guide Sean! *2026-08-07, version 10.0.1* We had a wonderful experience during our Niagara Falls tour with our very informative, upbeat and entertaining guide Sean yesterday! The falls are an incredible experience and are truly amazing in power and beauty, with powerful gorgeous aquamarine waters thundering down the cliffs. The viewpoints from the tunnels located behind the falls are stunning due to the extreme force of the water, and the boat ride was thrilling! Thank you to all the people who made this amazing site speak to us in such fantastic ways! ### 5/5 — WOWWWWWW *2026-08-03, version 10.0.0* Quelle belle journée , avec les paysages féeriques et sont environnement propre, cet endroit nous a complètement abasourdi. Belle expérience et super randonnée !! À faire absolument. Quelques photos qui ne rendent pas justice au réel endroit. ### 5/5 — Tower of London *2026-08-02, version 10.0.0* Had a fantastic day at The Tower Of London and thanks to all the staff who work there. ### 3/5 — Could be a web site. *2026-08-01, version 10.0.0* I bought tickets to a museum. If I buy flights, I can have a wallet pass. But for this museum, apparently I need an app with the QR code in, that doesn’t have wallet integration. The first thing it does is asks for a review, and asks for notifications. With respect, I didn’t want any of this. I paid quite a lot to take my family to a museum. I don’t want an extra app download added in to this experience. The app seems to make life more complex for me, not less. ### 5/5 — Convenient and effortless *2026-07-31* Good museum, clear instructions, quick entry. **Developer response:** Hey 👋, We're so glad you loved heading out with us! Thank you so much for sharing your experience with the world, we really appreciate it. 💜 Look forward to seeing you head out on many more life-changing adventures with us! - Team Headout ### 5/5 — The best customer service ever!!! *2026-07-31, version 10.0.0* I had so many questions and everything was answered promptly and kind The attractions and tours 🤩 excellent ### 5/5 — Dão suporte pra resolver tudo *2026-07-30* Gostei de tudo. Essa empresa mantém o contato e dá suporte desde o primeiro momento. São muito pacientes em explicar as histórias e curiosidades em 3 línguas diferentes. **Developer response:** Hey 👋, We're so glad you loved heading out with us! Thank you so much for sharing your experience with the world, we really appreciate it. 💜 Look forward to seeing you head out on many more life-changing adventures with us! - Team Headout ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam app *2026-08-19, version 10.0.2* Do not use this app. Booked to see Christ the redeemer in Rio at 11.00 via this app. When we arrived the train operator said the website is a scam and they’ve already made multiple complaints about it. They wouldn’t give us tickets for 11.00 as they said the time slot isn’t valid. They wouldn’t give us only give us tickets for the evening. When I complained to head out they wouldn’t give us refund us saying they have a strict no refund policy, they wouldn’t give us only offer us 25% off our next booking. Appalling service, do not use this site. ### 1/5 — Worst Experience Ever *2026-08-17, version 10.0.2* Unfortunately I have to give this one star which is far too high. Audio guides didn’t arrive, spent hours with bots and online help getting moved around and promised refunds came as partial credits to a future purchase which I’ll never use as I’ll never use this app/company again ### 1/5 — Guide never showed, Headout denied refund *2026-08-15, version 10.0.2* Headout sold us a visit package for the Eiffel Tower. On the day, the “partner company” Touristica Tours’ guide never showed, and the contact number provided went to a blank voicemail box. I contacted Headout for a refund and we were told the “partner company” policy was not to give any refunds. Currently trying to claw back our money. Once I started googling, I saw many others had had the same thing happen. Lesson learned - Don’t waste your money. Don’t trust this app. ### 1/5 — Scammed Me - Don’t *2026-08-12, version 10.0.1* Head out sold me tickets that didn’t work in Budapest. Their customer service refused to refund my money when I called. My family spent two hours traveling to and from a venue for no reason as a result and lost part of our day. Do not use this app. It’s unreliable and they will keep your hard earned money. ### 1/5 — Ticket did not work *2026-08-12* I paid for 2 universal tickets and you sent me the exact same ticket in 2 separate pdfs. I only realized when i tried to enter the park and was unable to enter it. I need assistance and you do not answer emails or help. I jeed my refund **Developer response:** Hey, I'm sorry things didn't go as planned, and I'd love to fix this for you right away. Please share your email ID or the booking ID (if you have it) used for your booking here: headout.com/feedback/. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience! - Team Headout ### 1/5 — Horrible service *2026-08-02, version 10.0.0* Donot get this app. They suck. I booked a cruise in paris. Boarding location was changed and they didnot update us. Can’t even call them ### 1/5 — Book First Party! Headout is worse in every way *2026-07-28, version 9.10.0* I was looking to get two tickets to Kew Gardens last weekend. This was the app and booking that first popped up, and I didn’t know it any better to book through this app. However, it was both cheaper and would have been less hassle to go directly through Kew Gardens. This is the case in many situations. It is probably better to book directly, and it would have saved me some time and money to have just taken some time to view the first party options. ### 1/5 — Horrible customer support *2026-07-28, version 9.10.0* Booked a tour through them. Tour guide never showed up yet we were there 15 mins prior to tour starting time. When I contacted them their response was sorry we can’t do anything about it. ### 1/5 — SCAM *2026-07-22, version 9.10.0* Scam scam scam do not use I’ve never had such a terrible experience with an app it just steals your money I’m reporting this. Never got the email or my tickets they just made me pay for nothing. ### 1/5 — Horrible company. It’s a scam *2026-07-21, version 9.10.0* I booked several tickets with them to Krakow. Every single ticket was refundable. Or so they claimed. They lied. Skylar in customer service is an idiot. The system booked me for August 20 when I booked the ticket for August 13. Literally two minutes later I tried to address the issue. They won’t do a thing for me. I lost $500. Headout is a scam. Don’t do business with them ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-19, version 10.0.2* Love it. Very smooth to get ticket and enjoyed the museum in Florence. ### 5/5 — Puffing Billy tour - Melbourne, Australia *2026-08-18, version 10.0.2* From the start our guide, Simon, was very charismatic and knowledgeable, really enjoyed our time with him. Puffing Billy was iconic, rainy weather should not put you off at all, there's something about going through gumtree forests in the rain that is just wonderful. Both sides of the carriage get good views but if you can manage it, the right side has a few more valleys under you if you're sitting on the windowsills. Afterwards there's a cafe at the lake with a good selection of hot and cold food. If you're from overseas try a lemon, lime and bitters soda it's an Australian icon! Next up is the animal sanctuary, you'll have time to see everything, but plan your route to end with the bird show, it's fantastic (and slightly different every time, the birds decide if they want to participate or not). The gift shop here has a pretty good selection too, so leave yourself enough time for a look around. Finally, a stop for ice cream and chocolate! The cafe can be quite busy so better to order first if you plan to eat, but it's a better use of your time to get an ice cream or hot chocolate for takeaway then browse the shop and the vineyard outside. In August they do a hot chocolate festival all month and in ### 5/5 — Headout-easy to use with great options *2026-08-18, version 10.0.2* We booked a saint Chapelle-conciergerie double with Headout. It’s not the first time we’ve used Headout as our booking agent and once again, we had no issues with tickets, slipped the line and had an amazing experience. ### 5/5 — Easy to Use *2026-08-18, version 10.0.2* This app made booking our tour so easy! We did the Niagara Falls Skylon Tower, Hydro Plant, and Falls tour. My favorite part about the tour was the self-guided tour of the hydro plant, including going down into the tunnel. However, our tour guide was so knowledgable about the area and brought in her own personal experiences and her dad's experiences, which really added to the experience! We thought we were going to miss the tour since we went to the Starbucks outside the tower instead of in the upper lobby . . . But we were so glad to make it and get to enjoy such a lovely learning experience! ### 5/5 — Quinta da Regaleira tickets and audio guide *2026-08-18, version 10.0.2* Buying tickets in advance was very helpful because they had sold out for the day when we got there. It was a relief that I had already booked the tickets. We could easily skip any lines and head inside. Glad that they give a 30min window for entry. The audio guide was useful to get an intro to the place. I had downloaded it in advance. We didn't listen to the whole guide. Just stood near the entrance, listened to a few sections before heading over to explore. It was useful to have some guidance. Also, glad that the audio guide is available offline in the app, once downloaded. ### 5/5 — Highly recommend! *2026-08-18, version 10.0.2* The cruise was an excellent experience. We really enjoyed and appreciated the docent and her exceptional knowledge. I highly recommend this tour to anyone visiting Chicago! ### 5/5 — Tickets to acquarabia and sixflags In Saudi Arabia with Headout *2026-08-18, version 10.0.2* Easy access anytime you like with these amazing deal Both Fab places to be such a nice place fantastic Well reccomended ### 5/5 — Achat de billets *2026-08-18, version 10.0.2* Facile acheter les billets pour l’activité que l’ont voulait faire. ### 5/5 — Head out book tours *2026-08-17, version 10.0.2* The views from this experience was amazing! 100% recommend. ### 5/5 — Great *2026-08-17, version 10.0.2* Quick purchase, smooth entry no issues. Thanks :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*