# Headspace Care (Ginger) — user reviews > 159 indexed App Store user reviews of Headspace Care (Ginger) by Ginger.io, Inc., rated 3.90/5 from 1,932 ratings. - Source: https://appshunter.io/ios/app/headspace-care-ginger/id515118602/reviews - App overview in markdown: https://appshunter.io/ios/app/headspace-care-ginger/id515118602.md - Rating breakdown: 5★ 1,286 · 4★ 105 · 3★ 30 · 2★ 78 · 1★ 433 ## What do users think of Headspace Care (Ginger)? Overall sentiment: mixed **Pros** - 🚀 Convenient and accessible - 👍 Helpful coaches and therapists - 💡 Variety of services (coaching, therapy, psychiatry) - 👍 Positive impact on mental health - 🚀 Quick responses from support **Cons** - 🐛 Glitchy and unreliable app - 🕰️ Long wait times for appointments - 💰 Unclear and inconsistent billing - 🤖 Impersonal and scripted responses from coaches - 🤔 Lack of transparency around provider qualifications **Commonly reported bugs** - Frequent app crashes and login issues - Scheduling conflicts and appointment cancellations - Incorrect billing and difficulty obtaining receipts - Inability to access past session history **Most requested features** - Improved scheduling and appointment management - Better integration with insurance providers - More customization and personalization options - Ability to directly contact therapists/coaches - Clearer communication around service limitations ## Newest reviews (12 of 159) ### 3/5 — Iffy *2026-06-23, version 6.61.0* I’ve used this app in the past (2022) and I found it very beneficial. Talking to someone when you really need it, getting talked through hard times, having it all online so your schedule is still semi open to doing what you need to do.. I got back on this app today trying to seek help. The coach (not the lead) I had wasn’t helpful at all, just asked me if I had __ intentions, dug into that, and ended our chat. I can’t tell if the people I’m talking to are real, or AI and i’m a young adult! I’m going to book a psychiatrist appointment and see how that goes.. Overall, app CAN be good, very opinion based though, not factual. ### 3/5 — Need to fix the bug issues on the mobile device *2026-03-09, version 6.61.0* Issues with loading pages and a lot of the sections are locked even with insurance ### 2/5 — Great idea, poor execution *2025-10-28, version 6.51.0* The app just needs a little more attention and care for it to work smoothly. Right now, there’s a lot of hiccups with playing videos, links sent through email, and general smoothness. ### 1/5 — Useless AI bot *2025-07-19, version 6.48.0* The fact that they are using AI bot that is not even working properly for a mental health care is baffling. Whichever executive decided this was a good idea should be fired. Not going to use them anymore. ### 1/5 — So glitchy *2025-07-12, version 6.48.0* App keeps rebooting and then doing the spinny wheel and then telling me to go to headspace app for care and then it's not there so now I'm a pro and know to reboot the care app and go through the process a billion times. I still haven't been able to schedule ny first appointment. So glitchy. ### 1/5 — Please fix it *2025-07-02, version 6.48.0* I can’t open the apps keep crashing ### 1/5 — Nightmare for Mental Health *2025-06-09, version 6.45.0* Where do I begin with this app and the companies customer service? Let’s start with billing. Being billed for an appointment you never had, and being billed again a few weeks later for the supposed same issue, is top notch frustrating. You cannot speak to anyone on their phone line, and headspace communications via email work great to remind you that you are being billed $125.00 dollars randomly. All of this happened to me and I never even saw a therapist. Ever! Don’t create an account unless you want to sign up with a nightmare financial scenario such as my own. You’ve been warned. ### 1/5 — Doesn’t work *2025-05-20, version 6.42.0* It won’t complete anything I start (just buffers or stays on the last page and won’t continue) so I can actually start receiving care. Waste of time. ### 2/5 — Not the best *2025-05-16, version 6.42.0* Since Ginger became Headspace Care a couple of years ago, I’ve had nonstop issues with this app randomly stopping my care eligibility or losing my insurance information. I only use the app to meet with a psychiatrist every couple months, and it’s annoying there is no desktop site where I can access my Zoom links. The administrative burden of renewing my information every few weeks is also annoying enough that I’m probably going to look for another provider altogether. ### 1/5 — Can't log in *2025-04-18, version 6.38.0* Says my policy information is incorrect. Im positive it is correct and was told by my doctor that this app was covered under my policy. ### 1/5 — Billing Nightmare *2025-04-17, version 6.38.0* This company was acceptable as a service provider for my psych meds for a short time. The billing became a nightmare. They will send you a huge bill months after your care is terminated. Feels scammy. Still fighting this despite having been fully insured. Maybe find another provider with clear and transparent billing. It has soured me on telehealth as they have no one to speak to in person just email and chat. ### 1/5 — problem with sing in and looking for meditation I need *2025-03-28, version 6.35.0* No problem sing in site but APP horrible. I don’t need every time answer for stupid question. I need just one meditation but it is every times quest. I need relax not quest ## Most critical reviews (10 lowest-rated) ### 1/5 — App is garbage *2026-03-25, version 6.61.0* I was this on app back when it was ginger but it’s total garbage now. Their AI bot is useless. I just have to keep emailing people for what should be simple questions. ### 1/5 — It doesn’t work *2026-03-07, version 6.61.0* It doesn’t work ### 1/5 — Such a flawed business *2026-02-19, version 6.61.0* I’ve been trying to use this app for a couple of times and it’s a joke. Each time disappointing and realized why I cancelled after they took my money. I’ve been waiting for a week to receive my intake form to see a therapist. When you try to talk to a coach, they just repeat what you said and refer a bunch of useless URL links. Don’t waste your time and money. ### 1/5 — Not Helpful and Expensive *2026-01-12, version 6.61.0* $70 per month, with insurance, is one thing. But $125 cancellation fee if you have to cancel or reschedule within TWO DAYS of an appointment is truly ridiculous, especially when it’s a virtual appointment and was booked less than two days in advance. Plus they don’t actually tell you how much the cancellation fee is until after you’ve already cancelled. Super unethical. Not to mention that the coaching service is less helpful than an AI and their little articles/guides are full of meaningless platitudes. Will not be using again. ### 1/5 — Scam *2026-01-08, version 6.61.0* Be very careful with this service. I had it through my insurance so I decided to give it a try. The “coach” is AI and when you try to delete or deactivate your account they will not let you. I would not recommend this “service” to anyone. They started scheduling a bunch of appointments that I did not make and will not let me shut down the subscription. Do not use this! ### 1/5 — Scam *2026-01-06, version 6.61.0* This app is a scam and a joke. Do NOT waste your time or money. They will rip you off. Care and customer service is unhelpful. ### 1/5 — Didn’t even get to talk with my coach after appointment was made. *2026-01-05, version 6.61.0* I made an appointment to speak to my lead coach for the first time two weeks prior to the meeting. I joined about ten minutes early, introduced myself and waited… waited my whole appointment and never heard from anyone. I even prompted them with a message about what was going on, and mentioned that I was new to the app in case I was doing something wrong. Now I can’t even make a new appointment or contact any real support. Man, this is not the year.. 🙁 ### 1/5 — Trash app *2025-12-05, version 6.61.0* Scheduled a therapy session only to be forced to the headspace app and then never load. Go with a different service. ### 1/5 — It’s good when you sign up *2025-09-05, version 6.51.0* It’s convenient when you sign up but if you need to change providers you have to go back and forth through email and can’t browse providers and research yourself. It is beyond frustrating. If you can choose initially you should be able choose when you need to change. ### 1/5 — Headache *2025-08-30, version 6.51.0* I have had trouble with this app and the people in it from the start. I couldn’t get a therapist without a coach. Coach would cancel on me every time and couldn’t change her. Finally got a therapist and it didn’t let me log on. Session was cancelled and there’s no way dor me to contact them!!! Now I’m worried I’ll be charged the cancellation fee! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Help *2026-02-06, version 6.61.0* I found this through my healthcare. I had to go through a few people, but i think i've found my help. I was able to get a therapist through the app and will be able to get a psychatrist if needed. My preferences: I prefer telehealth and will go to an office if needed. So far, i like this help. I feel safe and validated. ### 5/5 — Coach *2025-12-08, version 6.61.0* I had a session with a coach this am & also used app for some exercises also scheduled a therapy session for in the am ### 5/5 — Positive Start *2025-11-14, version 6.59.0* I’m a better text-er than a talker so this format allows me to better express my thoughts. My coach was both empathic and supportive. The app is easy to use both for making appointments and for the 30 minute sessions. ### 5/5 — Nice *2025-09-07, version 6.51.0* Nice ### 5/5 — Well-Organized Care *2025-08-21, version 6.51.0* I have been using Headspace for a couple of months after realizing I needed some help following the passing of my mother. This care platform is well-organized and offers an array of resources, ranging from immediate texting support to targeted short videos, and the more traditional real-time conference sessions. I definitely recommend this app. ### 5/5 — Excellent *2025-05-01, version 6.40.0* The seminars, the care are spot on, insightful. I’m amazed I’ve always wanted to journal and now I do! ### 5/5 — Love it *2025-04-23, version 6.39.0* I love this app. I love that it helps me sleep without medication. I love that it helps me meditate when I’m stressed and anxious! I recommend this app very highly!!! ### 5/5 — A great service *2025-03-21, version 6.34.0* Glad that my health plan offers HS Care as a service. My coach is awesome and it was helpful to find someone to assist me with my mental health that looks like me and is a champion for me to do well. ### 5/5 — The coaches were life changing in a good way *2025-03-13, version 6.33.0* In the space of a year I’ve been able to use the coaching benefit. it really worked for me. The coaching is via written texts, which I came to see as live journaling. I appreciated I could go back and re-read our “conversation”. They have imparted great skills to me just through the act of noticing, validating, and connecting the dots. ### 5/5 — Options *2025-01-30, version 6.26.0* Like that I can text someone and we can share ideas --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*