# HeadUp - Health & Fitness — user reviews > 27 indexed App Store user reviews of HeadUp by HEAD UP LABS PTY LTD, rated 4.20/5 from 123 ratings. - Source: https://appshunter.io/ios/app/headup-health-and-fitness/id1375373660/reviews - App overview in markdown: https://appshunter.io/ios/app/headup-health-and-fitness/id1375373660.md - Rating breakdown: 5★ 71 · 4★ 30 · 3★ 4 · 2★ 6 · 1★ 12 ## Newest reviews (7 of 27) ### 2/5 — I like the idea, just not the lack functionality *2020-01-07, version 1.13.4* I can’t get any of my Garmin data to sync (they have that notes every where but doesn’t help me). Switched it to use my Apple Health info, still doesn’t capture everything correctly and keeps telling me to update my info; which I can’t because if the lack of sync. So as is, it’s useless to me. If they fix the sync issues I except it to be useful. **Developer response:** Hi Robmckim2, thank you for taking the time to leave feedback! Sorry to hear you're having difficulties syncing your Garmin device. If you could tell us a little more about what happened, our support team will be able to troubleshoot for you! Reach out to us at support@headuplabs.com ### 3/5 — Getting Wrong Info From Health App *2019-11-07, version 1.12.0* When I first downloaded the app, I was so excited to use it, and so motivated to better myself. However, over the last few weeks, I noticed that the app is giving me wrong data when it comes to my resting heart rates. For example, yesterday on my health app, my RHR was about 76, and when i checked it on HeadUp it was 85. You can see how this can be frustrating for someone who wants to have a better health. Actually, I used to face the same issue with the number of steps but you guys managed to fix it somehow. So I hope you find a way to solve this issue too. Good luck ✌🏻 P.S. This app is literally one of a kind, and I couldn’t find a replacement to it on the apple store, so it would be really disappointing if you guys didn’t fix the issue. ### 3/5 — Wrong data *2019-06-20, version 1.7.2* The app says my RHR and VO2 max but they are very different numbers than what my Apple Watch and health app give me. Why the inconsistency? Everything else seems good **Developer response:** Hi there krr417. You may notice variations between HeadUp and Heath App due to different data sets being included in resting heart rate calculations. ❤️ 📉This can result in a higher average resting heart rate and lower VO2 max than that displayed in the Health app. As a new start-up, we are continually developing and refining the algorithm we use to generate your heart rate data. 📊 🤓 ### 2/5 — Insulting *2019-06-17, version 1.7.1* I have been enjoying this app very much but today I updated my weight and the information it gave me basically said I need to cook more at home meals and not eat out as much. I NEVER eat out, I have a food allergy that prevents it! I make my own meals 100% of the time. My problem is activity not food, your app would know this if it tracked meals as well so until it does back off the whole take out thing. My diet is great, even my doctor approves of that. **Developer response:** Hi MirManda. The insight you received is designed to encourage our users to cook at home as a way of having more control over their nutritional intake. We understand that this may not be relevant information for each individual user but it is certainly not designed to offend, we sincerely apologize that you felt insulted by it. 😢 We look forward to being able to personalise your insights to a greater extent as we continue to develop HeadUp and learn more about you. ❤️ ### 2/5 — I want to like it... *2019-05-28, version 1.7.0* A few of us at work are using this app and the insights are awesome. I can see it helping bring attention to weaker areas of life/routine to help you want to get better. My problem is... it doesn’t update properly. I have an Apple Watch and it will only update my sleep hours properly maybe 50% of the time. For example, I haven’t missed wearing the watch while sleeping at all since using this app maybe over 30 days ago and out of the last 7 days it’s only displayed 1 day of sleep. I don’t know if all of the stats aren’t updating as well. **Developer response:** Hello NickBS100. 😊 We're sorry to hear that your HeadUp sleep graph has been a bit patchy recently. It sounds like your sleep app may not be writing all its recorded data into Health app (the source we retrieve your data from). Will you please drop us a line at support@headuplabs.com and we'll take a look under the hood! 🔎 ### 2/5 — Good and has potential *2019-04-26, version 1.6.2* I like the app , it is not as insightful as I would hope. As it says that hip to waist ratio is not ideal but you have nowhere to input the hip to waist data. So it makes no sense as no ones body is the same. But hope with future updates these things can be worked out **Developer response:** Hi Vjcisneros. Thank you for your feedback. You can view/edit your waist, hip, and weight measurements by selecting the 'Enter your weight' button located on the Weight summary page. 😊 ### 3/5 — Ok, when it works *2019-04-15, version 1.6.1* It was great when I first downloaded it. But for the past week, nothing loads when I try to open the app. Just a blank white screen. **Developer response:** Hi there. We're really sorry to hear this; we understand how frustrating it feels when things don't work the way we expect them to. Will you please email our friendly team at support@headuplabs.com and we'll get to the bottom of it! 😊 ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn't sync to fitbit *2020-02-26, version 1.13.11* Says last sync 737480 days ago! However it shows connected in settings. All data is there in my fitbit account. ### 1/5 — New software doesn’t work with keto mojo *2020-02-04, version 1.13.10* The new app doesn’t display your Ketone index like the old app did. I’ve been all over the app and can’t find it. Went to support link only to get spiraled into an FAQ abyss. Lame **Developer response:** Hi 1468hgf, thank you for your feedback. Ketone Index is not a feature we have had in the app before. It's definitely something I will pass onto the product team to look into in the future, however it is not something we have ever done in the past. Thanks again for the feedback! ### 1/5 — sleep *2019-08-15, version 1.8.1* it’s vein a while. is and the sleep isn’t loading in dem my apple wTch ### 1/5 — Bob *2019-06-16, version 1.7.1* I deleted the app because my recorded sleep didn’t match the health app on my iPhone ### 1/5 — Cannot Create Account *2019-06-03, version 1.7.0* Cannot even create an account. It tells me my email isn’t valid. I’ve had the same email for 18 years... **Developer response:** We're really sorry to hear this Jessica. 😢 We understand how frustrating it is when things don't work the way we expect them to. Will you please email us at support@headuplabs.com and we'll help to get you up and running in no time! 👍 ### 1/5 — Can’t even create my account *2019-05-09, version 1.6.3* I have tried 3 times now to activate my email address it tells me the code is wrong each time, I then tried create through Facebook option and it tells me it couldn’t be done, so I tried a second email and it told me it wasn’t a valid username or password. I haven’t even been able to log in and I’m already not liking this!!! ### 1/5 — Will not sync to Fitbit at all *2019-04-02, version 1.6.0* I have tried everything possible to sync this app to my fitbit to no avail. Thankfully it was free. ### 1/5 — Crashes *2019-03-25, version 1.5.0* Won't even open without crashing **Developer response:** Hi allennsc. We're really sorry to hear this, we understand it would be a frustrating experience. Please email our friendly team at support@headuplabs.com. We'll work through this issue together to have you up and running in no time - we don't want you to miss out! 😊 ### 1/5 — Doesnt work *2019-01-29, version 1.3.0* Downloaded app but it times out trying to connect to health kit ### 2/5 — It keeps saying I have zero exercise minutes *2020-07-20, version 1.14.12* I would love this app except for the fact that it keeps saying I have zero moderate or intense exercise minutes. I workout 30 - 60 minutes A DAY, and it is moderate to intense exercise. And it seems to not matter whether I connect my Fitbit or the Health App, it still says zero minutes. I've been checking every Monday and it still isn't updating my minutes. ## Most praised reviews (10 highest-rated) ### 5/5 — Try this it is great! *2020-02-21, version 1.13.10* I really like this app I have been using it for about a year now. There are great tips as well as motivation. It helps track health and mood which is so important. It is educational and a lot of fun! ### 5/5 — Great App *2020-02-08, version 1.13.10* Great app I love everything about it. It has helped me so much through my journey ### 5/5 — Favorite Watch App I Own *2020-01-31, version 1.13.10* I’ve had this app for a while, even before I owned an app watch. I loved the features and it was a big reason I wanted to buy an Apple Watch in the first place. I love the updates the app automatically sends you when your ratings change. The only issue i’ve run in to is how that it keeps switching my birthday back a day... I’m not sure how to fix this and I’ve tried fixing it multiple times and my on my health app my birthday is correct so i’m not sure how to solve this issue. But other than that the app is awesome and I use it daily. ### 5/5 — Love it!!! *2019-06-19, version 1.7.2* I love this app as it is helping me to get better sleep and lead a healthier life❤️ ### 5/5 — Update *2019-02-27, version 1.4.1* It’s pretty cool but, it doesn’t let you check or change your data. It said something about my heart being 40 and younger than I am but, I’m in my 20’s. I would love to be able to check and update my info. This was my original complaint but, when I went to check in again I had already received a response and the issue has been resolved. I enjoy this app and look forward to updates. **Developer response:** Hi there Desire D. 😊 We can imagine this would indeed be a bit disconcerting! There are a number of biometrics (including your age) that are automatically retrieved from your HealthKit/Fitbit account. Our design team is currently developing a framework in which our users will have greater access to view their info. While we get this ready will you please contact our team at support@headuplabs.com from the email linked to your HeadUp account & we'll update your details 👍 ### 4/5 — Loving this app *2019-10-18, version 1.12.0* The only suggestion I have is making a reminder on the lab portion of what your goal was set as (number of servings, cups of water etc)bc I can’t always remember a few days later. But I’ve been told this is in production so once it is there 5 stars! ### 4/5 — It could be perfect *2019-07-09, version 1.7.3* Love the app but it’s missing a better way to track my sleep. It says I sleep 6 and a half hours when my other apps say 8 and a half to 9 and a half. If y’all could make it match my Apple health it would be perfect **Developer response:** Thanks for your feedback Mama Agnew Bear! 🙏 There's a little bit more info (and a lot of scientific research) on why we calculate your Sleep data this way. You might like to check it out on our FAQ page here 👉- https://headuplabs.zendesk.com/hc/en-us ### 4/5 — Pretty cool app! *2019-06-05, version 1.7.1* This app is really cool. It would be even better if you added meditation minutes as a measure for mood in addition to what is there already. It seems like the responsiveness/syncing could be a little better as well. But, overall, it’s a great idea and an encouraging app to improve your overall health! ### 4/5 — Great app *2019-03-21, version 1.5.0* Please add swipe to back feature! 🙂 ### 3/5 — 🧡 *2019-11-08, version 1.13.0* Love the insights and the app! Wishing there were more options to pick in moods. (Happy, content, mischievous, hyper, etc ..) sooo many mood choices good or bad could be added which could help with understanding mental health. Continued Small issues with this app reading my sleep activity from Apple Watch. **Developer response:** Thanks for your review. You may experience momentary pauses in the app as your new HeadUp account is updating with historic data from your wearable device. It's often the case that good things take a little time, but it's well worth it. 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*