# Health Assist TPA — user reviews > 28 indexed App Store user reviews of Health Assist TPA by SAFEWAY INSURANCE TPA PRIVATE LIMITED. - Source: https://appshunter.io/ios/app/health-assist-tpa/id1528932892/reviews - App overview in markdown: https://appshunter.io/ios/app/health-assist-tpa/id1528932892.md ## Newest reviews (10 of 28) ### 1/5 — Useless peice of **** *2022-11-01, version 1.7* Useless app…not receiving OTP Even resending otp not working ### 1/5 — Submitted Documents Review *2022-10-05* Unable to review the documents which I submitted to Safeway. When I try to open the documents app is getting crashed. ### 1/5 — Bogus app *2022-08-02* Absolutely bogus app, not even able to get get OTP for initial sign up. Already tried a couple of times. ### 1/5 — sign up *2021-11-22, version 1.7* unable to signup in iphone.The name of insurance company could not be selected from the drop down bar.In previous review also one user has stated the same problem but the snag is not rectified.Hopeless app.Does not even deserve a single star ### 1/5 — Can’t sign up *2021-11-06* The app is struck at OTP page, no option to submit. ### 1/5 — Can’t even SignUp *2021-08-15* I can’t even signup into the app as it is mandatory to select company name at signup and I can only scroll through the list of companies and there is no option to select one actually. And also after entering the details. I can’t get rid of keyboard and hence cannot see the SignUp button to click and to do that, I need to go back to policy number textfield where ‘return’ key is available in keyboard. What is the purpose of app if use can’t even properly SignUp? Pleas fix this asap. ### 1/5 — Please correct url encoding *2021-01-16* Url encoding is not present on claim documents view form and send via mail Please correct it if there is a space it dont form a correct url ### 1/5 — App is not even opening *2020-12-20* When I click on the app icon, it crashes and doesn't open. Please look into the issue and solve it at the earliest. Insurance apps should be working all the time as it's required in case of emergencies. ### 1/5 — App is crashing *2020-11-16* App has been crashing as soon as I open it. Kindly fix the bug. ### 1/5 — App not working *2020-11-12* App crashing on Opening. Not able to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — When i feed claim intimation , date select option is below the screen not clickable *2026-01-19* Date selection calendar popup not showing in right place and date selection can not be done through app kindly update app and popup menu should be on screen so we can select the date ### 1/5 — Pathetic TPA..Poor service and app *2025-05-22* Customer care talks like we have borrowed money from them. They talk in a very rude language and even don’t receive calls. Pathetic TPA ### 1/5 — Cannot Even Sign Up *2025-01-26* Cannot even sign up ### 1/5 — No table to view documents on ios *2024-02-28, version 1.10* This app needs major upgrade as in today’s digital world such app is not accepted . Not able to download or view documents of claim on IOS app. This update which was pushed on 28.02.24 is of no use as after update also the app says update is available. ### 1/5 — not able to choose company name in app *2023-11-03* While sign up fetching company name is not working..even on browser..there is no option for sign up and also forgot password option is not available ..pathetic experience ### 1/5 — Pathetic services *2023-09-25, version 1.7* Very very poor services . Delay in Cashless or reimbursement is their prime motto. ### 1/5 — Not getting OTP *2023-09-21, version 1.7* Worst application not getting OTP ### 1/5 — Can’t use the app *2023-08-07* Patehetic design. Not able to select the insurance company to even set up the account ### 1/5 — Unable to connect *2023-07-29* Unable to select company name , why company is not doing any thing to update this ?? ### 1/5 — Very bad tpa *2023-07-26* Absolutely bad services. Delay in claim settlement that too with deductions of big amounts without any logic and clarifications. ## Most praised reviews (8 highest-rated) ### 5/5 — Hassle free and excellent service *2024-10-03* This app is user friendly and excellent… ### 5/5 — Best tpa *2022-09-01, version 1.7* Best tpa .nice staff ### 5/5 — Positive review *2022-08-25* Application function is quite easy to use. Tpa environment is very good for work and staffs are very supportive. Everyone is available for help ### 5/5 — Good *2022-08-19, version 1.7* 👍 ### 5/5 — User friendly *2020-09-17* Great App. User friendly. You can easily know the status of your claim. Easy processing. Thanks Safeway Team for this Application. ### 3/5 — Kindly add download authorization letter option in app *2024-11-27* Kindly add download authorization letter option in app ### 3/5 — unable to sign up. Kottu Venkateswara Rao *2023-06-25* Unble to select company name from the company list it’s keep scrolling(iPhone 13) ### 3/5 — Unable to sign up *2023-02-26* Unable to select company name from the list, it’s keep on scrolling. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*