# Health Optimizer by CVS Health — user reviews > 459 indexed App Store user reviews of Health Optimizer by CVS Health by WellDoc, Inc., rated 4.40/5 from 5,417 ratings. - Source: https://appshunter.io/ios/app/health-optimizer-by-cvs-health/id1599671795/reviews - App overview in markdown: https://appshunter.io/ios/app/health-optimizer-by-cvs-health/id1599671795.md - Rating breakdown: 5★ 4,094 · 4★ 461 · 3★ 253 · 2★ 141 · 1★ 468 ## What do users think of Health Optimizer by CVS Health? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Helpful app - 💡 Great recipes - 🤖 Informative and educational - 🤝 Excellent customer support **Cons** - 🐛 Buggy and glitchy - 🔍 Limited food and meal options - 🕰️ Slow and unresponsive - 🔒 Privacy concerns - 🚫 Forced to use by insurance **Commonly reported bugs** - Frequent app crashes and freezes - Data loss and disappearing entries - Sync issues with connected devices - Unreliable notifications and messaging - Inconsistent user interface and navigation **Most requested features** - Allow custom recipes and meal entries - Improve sync and connectivity with devices - Add more detailed progress tracking and reporting - Optimize for tablet and desktop use - Provide more flexible appointment scheduling ## Newest reviews (15 of 459) ### 2/5 — Do not update *2026-08-22, version 3.1.2* The app worked great and has nice features to track food. It’s nice you can search, scan the barcode of food, or take a picture and it will automatically add it. I did the mistake of updating and now food items are not found or it stays “loading.” I have to exit the app and log back on for it to actually log my food items. I have noticed myself using it less each time because of the issue. ### 2/5 — Bluetooth device sync broken since update *2026-08-09, version 3.1.2* As the title says, ever since the app has been updated, none of my medical devices can sync to the application. I tried deleting and repairing which allows to pair but results never sync and always throw a Bluetooth error. This issue happens on both my BP machine, weight scale and glucose monitor. Bluetooth works completely fine on my phone so I know it’s a problem with this specific application. ### 3/5 — Spinning *2026-08-07, version 3.1.2* I enter in the log book often but the home page is always spinning and it seems it’s not accepting my entries ### 2/5 — Required for insurance but never works properly *2026-08-03, version 3.1.2* It’s always freezing when taking a photo of food. Today, the homepage just isn’t there. Randomly logs you out and forgets your Face ID log in. Required to use for insurance, yet we can’t use it 🙄 ### 2/5 — Not great *2026-08-02, version 3.1.2* The app does not update. It regularly forgets who you are. While logging food it gets stuck. It doesn’t stay logged into you on your own phone. Has a lot of bugs still. Chat with person about healthcare is good. And the idea is great! ### 2/5 — Too many updates *2026-07-30, version 3.1.2* This app requires updating every time I open it without any sort of “new” features. Frankly Its annoying ### 1/5 — Terrible *2026-07-30, version 3.1.2* Impossible to keep track of progress over time. Trend area is useless. ### 4/5 — Health Helpers *2026-07-29, version 3.1.2* I love how helpful this app is for everyone ### 2/5 — Clunky *2026-07-29, version 3.1.2* There are too many updates. I am constantly being required to update the app before I can use it. The search bar for foods now is clunkier than it was a few months ago. It’s harder to search specific foods unless you have the bar code in front of you. ### 2/5 — No consistency *2026-07-28, version 3.1.2* It seems every other time I log in I am not recognized and have to say I forgot my password even when I have changed nothing. Also, although I am not diabetic, I am periodically reminded to enter my blood sugar score. ### 2/5 — Awful *2026-07-28, version 3.1.2* App constantly logs me out, won’t log in, and lags. It’s bad enough I’m being forced to use it despite not needing it but to have it not work half the time doesn’t help my frustration ### 3/5 — The sync between the app and scale is unreliable *2026-07-27, version 3.1.1* Sometimes the scale will sync to the app, but right now it is not working. The app allows you to manually enter your weight, but it is unfortunate that the sync between the scale and app is not consistent. ### 1/5 — Terrible Upgrade *2026-07-25, version 3.1.1* This app was great until the last upgrade. Not only can I not modify food (subtract bread from a premade sandwich) but when I try to enter food it just spins and spins and spins….I now have to keep track on paper. Please change the app back to how it was! ### 1/5 — Constantly resetting login *2026-07-21, version 3.1.1* The app ask for login credentials every login. This is a daily event. I never saw any app work so inefficiently and repeatedly resetting login credentials. This includes forgetting Face ID (biometrics) and pin. Many other Aetna and CVS apps do not have this problem. Terrible app coding. ### 1/5 — Update has broken this app *2026-07-19, version 3.1.1* Since the last update, it takes nine hours to log my food. I can no longer select my saved meals. It’s so incredibly aggravating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not recording information *2026-09-07, version 3.1.2* It consistently has issues. Even when I log food it does not show up. ### 1/5 — Needs a lot of work *2026-09-04, version 3.1.2* The app is a hassle with lots of bugs and quirks that make it unusable. ### 1/5 — Terrible app *2026-08-27, version 3.1.2* This app is difficult to use and doesn’t warn you about anything. ### 1/5 — Terrible *2026-08-25, version 3.1.2* This app is awful. It asks me to create a new PIN code every time I log in and promises it remembered, it doesn’t. It gets data from Apple Health but somehow imports all of it incorrectly, for example, I slept 7 hours and it says i slept 15. Then you can’t change it. The teachings are basically CBT/Noom light and nothing new. The service continually cancels appointments and then asks for availability and then schedules outside the availability given. Can’t hate it enough. ### 1/5 — Needs work *2026-08-17, version 3.1.2* The app is a hassle with lots of bugs and quirks that make it unusable. ### 1/5 — Glitch Galore *2026-08-13, version 3.1.2* Sad to say that the glitches and resets within the app have caused extreme frustration. From continuous weights not syncing, saved medication lists mysteriously erasing, food and water intake not saving after input. I’m losing my mind at this point and think it is unfair that my medication coverage is dependent upon an app that hardly functions. ### 1/5 — Probably the worst app I’ve ever used *2026-08-10, version 3.1.2* Horrible ### 1/5 — Annoying data harvesting *2026-08-03, version 3.1.2* Forced to use this by insurance, I resent it every time I open it. ### 1/5 — Still sucks *2026-08-02, version 3.1.2* After my last not so positive review I was contacted and they seemed amazed that I was having problems with this app. Well after the standard delete the app and try again I’m here to report it hasn’t gotten any better. I do appreciate that they contacted me, but they failed to follow up to see if anything was any better. Fun fact is that I’m forced to use this app by my insurance company so I will continue to be frustrated. Even better is my wife is now using it with the same problems and frustrations. Thanks for making the worst app I ever experienced! ### 1/5 — Horrible app *2026-07-30, version 3.1.2* Does not sync properly and logs you out. I ok know it’s not working on cvs end then you get cut off the med. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional support from Lena *2026-08-21, version 3.1.2* Lena is a superb Tech Support Specialist who consistently goes above and beyond. Her guidance with the Health Optimizer app was not only fast and accurate, but genuinely thoughtful. She explained everything clearly, solved my issue with ease, and made the entire experience feel effortless. Her professionalism, patience, and deep knowledge of the app truly stand out. It’s rare to find support that feels both highly competent and genuinely caring — Lena delivers both every time. I’m grateful for her help and highly recommend her to anyone using the Health Optimizer app. She’s outstanding. I suggest health optimizer create video or brainsharks along with pdf screenshots of the most useful app features in order to drive successful customer engagement and experiences. ### 5/5 — Getting help logging back in *2026-08-21, version 3.1.2* Ms Lena was very helpful and polite. And knowledgeable about my situation. Thank you ### 5/5 — Lena is great!!! *2026-08-03, version 3.1.2* Had lots of trouble connecting and staying connected. Representative Lena was patient and fabulous an very knowledgeable! TY! ### 5/5 — Worst *2026-07-29, version 3.1.2* This app is the worst.. required to be used .. but it lags, takes forever to sync. Requires logging in very often and then something Can’t find your account and wants you start all over again.. until the next Time you log and poof your back! Might be useful if it synced quicker, and could maintain contract with the fitness trackers.. according to this app and its sync with my fitness app. I sleep about 14 min a night. My fitness app works correctly … Frustrated with it. ### 5/5 — Tech support *2026-07-27, version 3.1.1* Lena was absolutely amazing! Very helpful, plus she discovered that I was missing something key in my app. I had to uninstall and install the app. I would have never known I was missing this and that was why I was having some difficulties within the new update. If there was an option to give one more star for ratings, she would definitely received an extra star. Thank you so much Lena!! ### 5/5 — Typo, but great app *2026-07-18, version 3.1.1* I took a screenshot of the typo. It’s in the Low Carbohydrate Dietary Pattern—#4–in the Low Carb Food Substitute chart—Baked Goods—Almond flour is misspelled as “Almound flour”. ### 5/5 — Logging food daily *2026-07-09, version 3.1* You removed the food diary which kept me on track of my calories and protein intake. I am on Wegovy and need to eat at least 90 grams. Please bring it back. Thanks. ### 5/5 — Helps me organize in my health *2026-06-22, version 3.0.3* This app is very useful to keep all your health related information in one place. Also logging my daily food intake really makes me understand what is my eating habits. Recording each meal, weighing myself every day makes my journey more data driven and simple. They also have so much resources from exercise to meditation meal plans to grocery lists. I highly recommend it. ### 5/5 — App and IT support *2026-05-28, version 3.0.2* I was having some issues and their app and IT tech support teams were so helpful!! ### 5/5 — Great tech support *2026-05-18, version 3.0.2* Marissa provided wonderful tech support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*