# Healthcare Employees FCUMobile — user reviews

> 16 indexed App Store user reviews of Healthcare Employees FCUMobile by Healthcare Employees Federal Credit Union, rated 4.81/5 from 838 ratings.

- Source: https://appshunter.io/ios/app/healthcare-employees-fcumobile/id1024651799/reviews
- App overview in markdown: https://appshunter.io/ios/app/healthcare-employees-fcumobile/id1024651799.md
- Rating breakdown: 5★ 747 · 4★ 56 · 3★ 16 · 2★ 6 · 1★ 13

## What do users think of Healthcare Employees FCUMobile?

Overall sentiment: mixed

**Pros**

- 🚀 Quick and convenient banking experience
- 💳 Extremely low credit card interest rates
- 👍 User-friendly interface after recent updates
- 📱 Easy mobile deposit feature
- 🔒 Safe and secure banking
- ⚡ Simple account access and management

**Cons**

- 🐛 App crashes frequently during login
- 🐛 App fails to load consistently
- 😞 Poor user experience and navigation
- 🔐 Fingerprint ID authentication not working
- ⚠️ Weekend fraud alert issues blocking purchases
- 😞 Negative reaction to recent app updates

**Commonly reported bugs**

- App crashes when logging in
- App closes immediately upon opening
- App fails to load at times
- Thumbprint ID authentication not functioning
- App access issues blocking account management
- Login screen freezing and crashing

**Most requested features**

- Restore pending transactions visibility in app
- Implement automated fraud alert confirmation via text
- Add external bank payment transfer capability
- Improve app stability and crash prevention

## Most critical reviews (10 lowest-rated)

### 1/5 — Does Not Work

*2021-05-13*

Apps no longer loads. Closes each time I try to open it. Deleted and reinstalled several times with the same issue.

### 1/5 — not good

*2021-04-26*

dont like the new updated AP !!!!!!!👎🏽👎🏽👎🏽

### 1/5 — App won’t open crashing

*2018-10-11*

Crashes when logging in can’t open

### 1/5 — App crashes after log in

*2018-06-17*

Please fix this problem!

### 2/5 — Error issues

*2020-03-28*

The app has not been working and has caused issues with access to accounts

### 3/5 — Needs a Lot of Improvements

*2023-01-20*

This app does not work more than it does. It crashes, does not load at times, and difficulty finding information that is needed so it’s not very user friendly. Please improve it!

### 3/5 — Fix the ID

*2021-01-25*

Thumbprint ID never working

### 4/5 — Transfer payment

*2018-05-07*

I see that you don’t have the ability to accept payment transfer from outside banks, like if my friend owed me money and they wanted to pay me via there phone from there account they can’t do it.  When you get this service then I will give you a 5 star rating.

### 5/5 — Great Bank!

*2024-01-20*

Quick, Convenient and Safe!

### 5/5 — HEFCU  1

*2023-09-07*

You guys are extremely reliable, and has been very good to me, the credit card interest rate is extremely low, which is amazing, and you guys are just the best. I have nothing because he say to you.

## Most praised reviews (6 highest-rated)

### 5/5 — Great improvements

*2021-08-25*

Love the updates to this app! It’s finally user friendly. Easier to use and fresh new look.

### 5/5 — Love app Hate the new update

*2020-12-24*

Love that I have a lot of access to my accounts however I hate that with the new update I can no longer see “pending” transactions. Please return this feature to the app.

### 5/5 — Dep

*2020-02-06*

Quick easy A+ service

### 5/5 — Issue with fraud alerts

*2019-04-03*

Need an automated texting system that allows you to confirm purchases. Often times there is suspicion for fraud during the weekend which is non-working hours for HEFCU staff. Therefore you can not make purchases with your card on the weekends.

### 5/5 — Very helpful!

*2018-07-06*

I just save some gasoline using mobile deposit,great!

### 5/5 — Super Easy to use!

*2018-06-16*

Just opened accounts with Credit Union and began using Mobile Appt- it’s super easy to use!!  Very pleased so far with everything HEFCU!😁😁

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*