# HealthChoice Benefits — user reviews > 133 indexed App Store user reviews of HealthChoice Benefits by OMES Employees Group Insurance Division, rated 4.70/5 from 5,613 ratings. - Source: https://appshunter.io/ios/app/healthchoice-benefits/id1490176995/reviews - App overview in markdown: https://appshunter.io/ios/app/healthchoice-benefits/id1490176995.md - Rating breakdown: 5★ 4,989 · 4★ 274 · 3★ 91 · 2★ 44 · 1★ 215 ## What do users think of HealthChoice Benefits? Overall sentiment: positive **Pros** - 🚀 Quick and easy access to information - 👍 Friendly and helpful customer service - 💡 Convenient chat feature for quick assistance - 🚀 Timely responses from care guides - 👍 Knowledgeable and professional staff - 💡 Ability to find $0 cost procedures **Cons** - 🐛 Occasional app glitches or crashes - 🔑 Difficulty creating an account or logging in - 🔍 Limited ability to search for providers on own **Commonly reported bugs** - Keyboard covers 'next' button during sign-up - App not compatible with some devices or screen orientations **Most requested features** - Facial recognition for sign-in - Ability to access more account information through the app ## Newest reviews (10 of 133) ### 2/5 — Map is off by 5000 miles *2026-07-24, version 5.11.840* Searching for procedure places within 200 miles of my zip code nothing comes up, click on any distance and results come up that are places 30 miles from my zip code but your map says they are over 5000 miles away ### 2/5 — Confusing *2026-05-05, version 5.11.840* I like I can instantly ask questions but sometimes a response takes so long I’m no longer in the app. I logged in today and answered a question from 4/23 about my spouses secondary insurance and got a response that had nothing to do with the previous conversation and was very confusing. ### 2/5 — Rarely updated info *2026-01-14, version 5.11.840* This app worked well at first. But in September of 2025 it just stopped viewing any Claims/EOB information. “Contact Support” also is dead. Continually advises there was a problem. Been doing that since October. The sections that do work, are really handy. The ones that don’t make it hard to review spending and claim info. Wishing for better. ### 2/5 — Janky app *2025-09-29, version 5.11.840* I started getting updates telling me to do something to earn money back, yet when I open the app it takes forever to open and then says it has encountered an error. I have full bars and have even been logged into WiFi, yet this still happens. When it finally opens (hours later) with no issues, there is nothing about what it was asking me to do. ### 2/5 — App *2025-09-03, version 5.11.840* I appreciate the help but I cannot see what I am typing in the chat. It is covered up by the keyboard. ### 5/5 — Online Chat *2025-04-07, version 5.11.840* Janessa helped me with a list of PCPs & gave me extra information on my insurance. Fast responses and I even received a follow up response after a 20min delay on my end. ### 1/5 — Truly help your members! *2025-03-28, version 5.11.840* If you truly cared about those you are insuring, you would help them lose weight by any means possible. ### 5/5 — Kelly *2025-03-24, version 5.11.840* Kelly was super helpful!! ### 5/5 — Excellent Service *2025-03-01, version 5.11.840* My care guide, Mariah, not only answered my questions, but gave additional information that I will need. This is definitely quicker and more efficient than waiting on the phone for assistance. ### 5/5 — Excellent care guide team *2025-02-26, version 5.11.840* Every single time I’ve reached out to my care guide team they’ve got above and beyond to find me providers who offer services that are zero out-of-pocket. This is always done very very quickly after I first messaged them. I am more than happy about this. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-07-14, version 5.11.840* This app does not work the way it is supposed to. I have been in contact with the company who runs it, Medefy, with no resolution. I only want to see my benefits and policy. It has now been 2 weeks and still not working. ### 1/5 — Credentials help (can’t create account) Zendesk support lousy *2026-06-25, version 5.11.840* Why can’t I use the same credentials that I used to sign into the Healthcare website? Now tryin to register new acct and can’t Help! ### 1/5 — Scam *2026-06-13, version 5.11.840* HealthChoice is nothing more than a money laundering scheme for state tax dollars. The coverage sucks and the customer service is abysmal. State employees are given other “options” but the state ensures they pick overpriced HMO plans that aren’t useable in 90% of the state so employees are forced into using their communist health plan. ### 1/5 — Customer Service *2026-04-09, version 5.11.840* Trying to get a new card. ### 1/5 — Chat worthlessness *2026-03-09, version 5.11.840* Didn't ever respond to my question ### 1/5 — Terrible *2026-01-18, version 5.11.840* When I open the app, the only thing I can see is the chat option. It won’t allow me to do anything else. I have tried deleting and reinstalling but nothing seems to fix it. It’s useless to me like this. ### 1/5 — Will not allow me to create my account *2025-12-19, version 5.11.840* This app will not allow me to get past the birthdate option to create an account because the keyboard covers the next button and will not allow me to remove it to push it. It won’t allow to try it on landscape or anything. Have had it for a year and gave up the first time. Had a colleague tell me to use it and now I remember why I haven’t been using it. ### 1/5 — Credentials help *2025-12-10, version 5.11.840* Why can’t I use the same credentials that I used to sign into the Healthcare website? Now tryin to register new acct and can’t Help! ### 1/5 — Horrible if you change your phone number *2025-11-13, version 5.11.840* If you have two step verification this app has no way to verify a different way if you change your phone number. ### 1/5 — No help at all. *2025-06-05, version 5.11.840* The app works just like the company; it’s useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Help with Coordinating Benefits *2026-05-17, version 5.11.840* Adrian was great in taking care of my issue. It’s a weekend so bonus on getting health insurance things taken care of today! Quick, efficient, and promise will follow up! ### 5/5 — I love this app! *2026-04-24, version 5.11.840* I don’t like having to spend time discussing insurance claims and coverage. The in-app chat is really awesome! I can just text someone and say “hey what’s up with this bill?” And they explain it or fix it within minutes. ### 5/5 — Chat function was helpful *2026-01-07, version 5.11.840* The chat person gave me great information pertaining to my problem. It was an insurance question which is often confusing! ### 5/5 — Thanks! *2025-11-19, version 5.11.840* Blair did a great job helping me schedule my colonoscopy! ### 5/5 — Awesome! *2025-11-15, version 5.11.840* I love being able To chat in real time. I don’t know how we Would hv paid For some appts, without the chats helping me find $0 Cost establishments. They are so helpful and it’s 24/7!!! Love this app! ### 5/5 — Available at all times *2025-10-30, version 5.11.840* The chat option has been a life saver for me. They helped me through the most difficult season of my life. They were always available and they never gave up helping me until they found the right doctor and procedure for me. ### 5/5 — Helpful *2025-10-20, version 5.11.840* Blair helped me today with all my HealthChoice Select question. She was super fast responding and very knowledgeable. Great service! ### 5/5 — The best *2025-10-07, version 5.11.840* The chat option on this app is amazing. Blair helped me today and made things so much easier than I expected. I appreciate it all so much as a busy working mom. ### 5/5 — Health Choice App *2025-09-23, version 5.11.840* Love being able to ask questions without being tied up on the phone for hours in hopes you will get someone that can truly help you. ### 5/5 — Great Customer Support *2025-08-19, version 5.11.840* Louis did a great job at answering my questions. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*