# HEALTHConnect (HC) — user reviews > 50 indexed App Store user reviews of HEALTHConnect (HC) by University of Missouri, rated 2.10/5 from 9 ratings. - Source: https://appshunter.io/ios/app/healthconnect-hc/id1216280156/reviews - App overview in markdown: https://appshunter.io/ios/app/healthconnect-hc/id1216280156.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 5 ## Newest reviews (14 of 50) ### 3/5 — Slow Response *2025-11-13* The app needs an update to improve the response time. It is as slow as molasses. ### 2/5 — Used to be great, keeps getting worse *2025-11-06* I have really liked the convenience of the app for years, but over the past couple of years the quality has declined significantly. It has intermittent problems with face ID, which is annoying but at least you could still sign in. Recently, open the app and it just says loading…the circle will go round and round, but nothing will happen. No access is not ok. Even the web version doesn’t sign in sometimes. ### 3/5 — App needs work *2025-09-29* The app has a lot of good information. The issues I have are the Face ID and deleting old messages. If it doesn’t capture your face on the initial try, it locks your Face ID out and you have to login. One attempt failed then you have to re-enter all your login information. The second issue is trying to delete old messages. Instead of being able to delete several at a time, you have to open each message and put it in the trash. It’s time-consuming if you have a lot of messages. ### 3/5 — Face ID keeps stopping *2024-09-06* Every week or so I have to redownload the app to get face ID to work please fix this it’s annoying to need to uninstall it and install again. ### 2/5 — Constructive Criticism *2022-11-20* The app is not user friendly nor intuitive. Make the three line icon bigger or change it entirely. I cannot answer the question for why to schedule an appointment. The Covid assessment tool is in the way to proceed through forms on the app sometimes. I’m unable to view all past appointments which makes it easier to schedule with a preferred past provider. Honestly, just hire someone who will also make it prettier. It does not look like it was made professionally. All the issues make me just want to call to schedule which offices wouldn’t prefer. Ideas: make it interface with Apple health and provider systems so they can access data about our health, make it so provider notes are on a database accessible by this app so we can show ourselves, future nurses and doctors our medical history more simply. These are just a few thoughts. ### 1/5 — Can't remember password *2021-11-02, version 102.1.2* Basically just a waste of an app because it's just an access point for a poorly designed mobile web portal. Save a bookmark to your home screen instead! ### 2/5 — Will not open *2021-07-30, version 102.0.10* I can no longer open the app. I have turned my phone off and back on, and the app still will not open. ### 3/5 — It’s ok *2021-07-27* Seems to be primarily a wrapper app for their webpage, which is ok. The mobile interface isn’t great really, but the website might be maintained by an entirely different team from the app, so it might be out of the app developers control. What I’d like to see is data sync between this app and Apple Health. I can connect MU HEALTHConnect to Apple Health without this app and see my data, but it does not sync/merge with data that I have collected or entered myself. ### 2/5 — Used to work *2021-07-13, version 102.0.10* I used to love the app it was working very well for me but now it just stays on the loading page and I don’t ever get to log in. I’ve had to start using the website instead ### 1/5 — Doesn’t work *2021-06-10, version 102.0.10* App won’t log in and is stuck on loading screen, never actually loads so I can’t check anything. ### 1/5 — Doesn’t work *2021-06-06, version 102.0.10* Doesn’t work ### 3/5 — Why so small? *2021-05-17* Come on guys. This isn’t accessible to people who have a hard time seeing. Please make the text bigger or allow us to change the size. ### 1/5 — FaceID here and gone *2020-10-20, version 101.8.4* You had faceid and then took it away. BRING IT BACK!!! ### 1/5 — Winner! Worst App on the Internet! *2019-10-09, version 4.5.0* Nothing about this app works! My health records are 3 years old, and every single help, chat, virtual assistant or contact page I attempted got me an NN, error message, “having technical difficulties” or a security alert. Every. Single. Page. Fix this or dump it, MU Health. ## Most critical reviews (10 lowest-rated) ### 1/5 — Loading issues *2025-12-03* It never loads. It’s so irritating how drs will only send messages via portal but I can never get the message to load ### 1/5 — Faulty app *2025-10-01, version 102.1.20* The app will say that you have too many failed attempts at using face recognition even when you first open it and the camera can clearly see your face. Then it crashes every time you try to sign in with username and password. The app is completely bugged and always has been since they started it. You would think with all the money that MU generates that they can afford a decent app that actually works. Makes me worried that they don’t have a care for all my personal information and don’t know what HIPAA is or honors my patients rights ### 1/5 — App is useless *2025-08-10* The app will not work on my devices anymore. It simply sits and spins “Loading” on all of my devices. Just go to the website, it’s at least functional. ### 1/5 — Disappointing *2025-02-07* Can’t use facial recognition or touch to sign in anymore. Can’t even send messages to my doctors anymore either, you get very few options to choose from which don’t even list what I’m needing. ### 1/5 — Worthless *2024-05-31* This app has never worked for me. ### 1/5 — Fixed iOS calendar *2023-06-27, version 102.1.8* For the past 1+ the add this to my calendar button for my iPhone has not worked. I see 7mo ago they “fixed the bug” but nothing is fixed.. ### 1/5 — SLOW AND NO USEFUL AT ALL!! *2023-01-10* I got this app because I have a lot of doctors appointments to keep up with, but I might as well just write them all down and keep the dates on my calendar. This app is slow. It never updates with any of my information. Going through messages when I do finally get them is impossible. The messages never open and when they do, it’s a blank screen. And trying to delete messages you might as well forget about because it takes ages. ### 1/5 — Not worth the time to download *2022-05-17, version 102.1.2* Full of glitches and bugs. ### 1/5 — Not good *2022-04-09, version 102.1.2* A company as large as Cerner should be able to do better. This app is not easy to use. I have a badge notification of “1”, and after 30 minutes of looking, I still couldn’t figure out why it was there. I had to uninstall the app to get it to go away. ### 1/5 — Doesn’t load *2022-01-04, version 102.1.2* When trying to open the app, I just get the loading screen and it never opens. ## Most praised reviews (10 highest-rated) ### 5/5 — Worthwhile *2024-07-10* This app has always worked for me. ### 5/5 — Face ID works consistently if you delete and reinsall *2024-01-09* If you have trouble using the Face ID feature just delete and reinstall the app. App works perfectly now. ### 5/5 — Great App! *2022-02-23, version 102.1.2* Easy to use. All my info is available. Easy to reach out to my healthcare team. ### 5/5 — Recent problems fixed with reload *2020-11-17* I had lost the ability to sign into the app with TouchID and was also no longer receiving app notifications, which was all very frustrating. I finally tried deleting and reloading the app and the permissions screen popped up to request access to TouchID and notifications (though notifications had already been given permissions and haven’t been showing up anyway). At least the fingerprint log in is working for me again, time will tell if notifications have been reinstated. It would be nice if we could set the landing screen for when the app initially opens. I would rather it go to the dashboard or messages page than results page. I have been using the app for several years now and I really haven’t had any trouble until the recent need to re-load the app. It took me less than 3 minutes, just wish I had thought of it months ago when I started having trouble. Messaging has always worked for me through the app, and I was even able to request appointments until covid-19 changed that (not apps fault). Lab tests are sometimes slow because doctors have to review and release them first, this is not remotely a fault of the app. ### 5/5 — So handy *2020-08-22, version 101.8.4* I can access my medical records, view and schedule appointments, and email my doctors anytime and from my phone. ### 5/5 — App is improving *2019-07-19, version 4.5.0* Thank you for fixing bugs!! ### 5/5 — Great for communication *2019-06-15, version 4.5.0* Love the app to talk to my Doctor, schedule appointments and see doctors notes from my visits. ### 5/5 — MiZZOU Health App *2018-08-03* Always good luck to review all clinical results and messages from Drs. Worst problem was getting app onto phone, iPad, computer. Staff is very helpful when I had problems with password. Love the info and library. ### 5/5 — Excellent App *2017-08-03* I haven't experienced any lock ups - maybe that was an earlier release? It is wonderful to have this information at my fingertips, rather than waiting until I get home to go to my PC. That meant 24 hour turn around on important messages. Intuitive & easy to use (even though it is a Cerner product!) ### 4/5 — Works to message providers *2020-05-20* Pleased I can get messages through faster than calling the clinics and leaving messages. App is a little slow to obtain lab results and records. Overall works better than most affiliated with hospitals. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*