# HealthEquity Mobile — Connecting Health and Wealth

> Mobile access to health benefit accounts for managing finances, claims, and investments. (iPhone/iPad app by HealthEquity.)

- Source: https://appshunter.io/ios/app/healthequity-mobile/id642959434 (this page in markdown: same URL + `.md`)
- Developer: [HealthEquity](https://appshunter.io/developer/387974886)
- Category: Finance, Health & Fitness
- Price: Free
- Rating: 4.30/5 from 14,525 App Store ratings · 1,070 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 98 MB
- Languages: American English
- Released: 2013-05-14
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/healthequity-mobile/id642959434/reviews.md

## What is HealthEquity Mobile?

The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts. 

Features include: 

- New member: Sign up or activate your account right from the app.  

- On-the-go access and history: Access all account balances and history wherever you go. 

- Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments. 

- Send payments and reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account. 

- Manage debit cards: Link your debit card transactions to claims and documentation, or order, activate, and replace cards for yourself and dependents. 

- Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims. 

- Investments: Manage your HSA investments. View performance, research funds, and place trades.  

- Notifications: Receive alerts when your HealthEquity card is used. 

- Enjoy personalized support: Get instant answers to your questions with chat and live help.

## Key features

- On-the-go account access and history
- Submit claims and payments
- Manage debit cards
- HSA investment management
- Document upload for claims
- Account activation and sign-up

## Chart rankings

- #62 in Top Free · Finance (US App Store)

## What do users think of HealthEquity Mobile?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface
- 🚀 Easy to navigate
- 💰 Helpful for managing medical expenses
- 📊 Provides clear account balance information

**Cons**

- 🐛 Frequent crashes and freezes
- 🔒 Security issues causing login problems
- 📁 Unreliable document upload and attachment functionality
- 🕰️ Slow app performance
- 🤔 Confusing and counter-intuitive workflows

**Commonly reported bugs**

- Incorrect account balance display
- Inability to log in or access account
- Disappearing or corrupted expense documentation
- Reimbursement requests failing to process

**Most requested features**

- Allow saving of provider information to avoid repeated entry
- Improve visibility and status tracking of reimbursement requests
- Provide better integration between mobile app and web portal
- Optimize receipt capture to handle non-square formats

## Recent user reviews (10 of 1,070)

All indexed reviews: https://appshunter.io/ios/app/healthequity-mobile/id642959434/reviews.md

### 1/5 — Terrible

*2026-08-25, version 7.3.3*

This app is so bad. I haven’t been able to make changes to my investments for weeks because of a bug. The app requires me to accept some new agreement, I click the button to accept, and it circles me right back to the same screen and never lets me access my investments. I reported this to support and it’s been crickets. This is a serious issue that they clearly don’t care about.

### 1/5 — Terrible and frustrating

*2026-08-24, version 7.3.3*

Every time I try to sign in there is something wrong or they can’t find me. I’ve used this whole system with the EZ Receipt app for over 20 years and have never had problems like I’ve had this past year. I can never check my balance, have the hardest time submitting receipts or checking to see if I need to or getting to the FSA store. This app needs a major overhaul that some update screwed up along the way. Used to be very easy and user friendly

### 1/5 — Cannot complete the verification

*2026-08-22, version 7.3.3*

Since requiring the passkey to login I can’t get into my account and send the needed paperwork.  I have called three times and totally get the run around each time.  They sent me paperwork to get my phone number changed and it was faxed back via UPS with verification they got it and I still can’t get this to work.  I get to the final selfy and it says verification successful and then it goes to the login screen and says my account is locked.  I am going to have to visit my lawyer because there is so much money involved in this.

### 1/5 — Can't imagine a worse app

*2026-08-22, version 7.3.3*

The website is bad, but this app is so much worse. It's impossible to understand the various states of your claims and payments, even after speaking with customer service. Sometimes there are 
$0 claims for no apparent reason. The app is also super slow sometimes. For an app that is supposed to tell you about YOUR OWN MONEY, this is just horrible. Do better Health Equity.

### 2/5 — Don’t use app to pay provider

*2026-08-22, version 7.3.3*

If you have an account here, it’s best to physically pay the provider at their office and get a receipt, then match that to the payment online.

### 2/5 — My part time job

*2026-08-21, version 7.3.3*

1) Use the web version! There are various functions, options, and forms you have to acknowledge that aren’t available on the app. 2) The app tries to log you off every 30 seconds when you’re chatting with a rep 3) For FSA account/card, you have to submit register receipts, medical and pharmacy EOB statements, billing statements, and proof of date of service every time you use it. If you don’t have a part-time job, you do now. 4) If you get an HIA/HSA gift card/award through your employer’s wellness platform like Personify, just throw it away, trust me. 5) It kept changing the date I selected for a reimbursement request which of course caused problems getting it approved  6) If your card/account has $20 left and you try to submit a reimbursement for $20, you get an error that you’re trying “ to request more than the balance” like what?! 7)  All the chat reps were lovely, the only positive in 8 months using this company and this app

### 1/5 — Worthless app, they force you to fax documents

*2026-08-21, version 7.3.3*

The app can view the account and perform some basic functions, but to conduct a transfer, I can’t use the app or even email. They make you fax a form or use us mail to transfer funds out (but not in) in a pretty naked anti competitive move. What a joke.

### 1/5 — Can’t log in

*2026-08-21, version 7.3.3*

Passkey just gives an error message when setting it up. No other option to log in. Password and dual authentication are apparently not enough to log in anymore. This is pretty terrible and appears to have been an issue for at least the past several months based on other reviews.

### 1/5 — Horrible

*2026-08-20, version 7.3.3*

The app doesn’t work for reimbursements. It’s beyond frustrating. It just gives an error message. I submitted a resolution request weeks ago and there has been nothing done to help me in any way.  Their website is bad too.

### 1/5 — Flaky and Half-baked

*2026-08-20, version 7.3.3*

Awful app experience. Constantly tries to autofill unrelated information. Won’t save providers. Is difficult to scroll to the right information at times. Often locks up when trying to attach photos of receipts.  I don’t know why I keep trying to use it after trying to enter the same expense for the third time.

## Frequently asked questions about HealthEquity Mobile

### What can I do with the HealthEquity mobile app?

The HealthEquity mobile app allows you to access your benefit accounts on the go. You can view account balances and history, submit claims and payments, manage your debit cards, and even manage your HSA investments. It also offers features for new member sign-up and account activation.

### How do I submit claims or payments through the app?

You can initiate claims and payments directly from the app. The app allows you to upload documentation by taking a photo, selecting from your gallery, or accessing files. You can then send payments to providers or reimburse yourself for out-of-pocket expenses.

### Is the HealthEquity mobile app free to use?

Yes, the HealthEquity mobile app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### What kind of support is available through the app?

The app provides personalized support to help you with your questions. You can get instant answers through chat features or access live help directly within the application.

### Can I manage my HSA investments through the app?

Yes, the app offers functionality to manage your Health Savings Account (HSA) investments. You can view investment performance, research available funds, and place trades directly from your mobile device.

## Version history (last 5 releases)

### 7.3.3 — 2026-08-03

HealthEquity Native iOS App Release:
- Bug Fixes

### 7.3.2 — 2026-07-28

HealthEquity Native iOS App Release:
- Bug Fixes

### 7.3.1 — 2026-06-24

Bug Fixes

### 7.3.0 — 2026-06-23

Bug fixes

### 7.2.0 — 2026-05-21

HealthEquity Native iOS App Release:
- Bug Fixes

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## More apps by HealthEquity

- [EZ Receipts](https://appshunter.io/ios/app/ez-receipts/id412650768)
- [FSAFEDS](https://appshunter.io/ios/app/fsafeds/id1132751625)
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- [Further Mobile](https://appshunter.io/ios/app/further-mobile/id1289844974)
- [My Health Spending Assistant](https://appshunter.io/ios/app/my-health-spending-assistant/id1536481854)

All apps by HealthEquity: https://appshunter.io/developer/387974886

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*