# HealthEquity Mobile — user reviews > 1,070 indexed App Store user reviews of HealthEquity Mobile by HealthEquity, rated 4.30/5 from 14,525 ratings. - Source: https://appshunter.io/ios/app/healthequity-mobile/id642959434/reviews - App overview in markdown: https://appshunter.io/ios/app/healthequity-mobile/id642959434.md - Rating breakdown: 5★ 11,239 · 4★ 755 · 3★ 191 · 2★ 317 · 1★ 2,023 ## What do users think of HealthEquity Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Easy to navigate - 💰 Helpful for managing medical expenses - 📊 Provides clear account balance information **Cons** - 🐛 Frequent crashes and freezes - 🔒 Security issues causing login problems - 📁 Unreliable document upload and attachment functionality - 🕰️ Slow app performance - 🤔 Confusing and counter-intuitive workflows **Commonly reported bugs** - Incorrect account balance display - Inability to log in or access account - Disappearing or corrupted expense documentation - Reimbursement requests failing to process **Most requested features** - Allow saving of provider information to avoid repeated entry - Improve visibility and status tracking of reimbursement requests - Provide better integration between mobile app and web portal - Optimize receipt capture to handle non-square formats ## Newest reviews (20 of 1,070) ### 2/5 — Don’t use app to pay provider *2026-08-22, version 7.3.3* If you have an account here, it’s best to physically pay the provider at their office and get a receipt, then match that to the payment online. ### 2/5 — My part time job *2026-08-21, version 7.3.3* 1) Use the web version! There are various functions, options, and forms you have to acknowledge that aren’t available on the app. 2) The app tries to log you off every 30 seconds when you’re chatting with a rep 3) For FSA account/card, you have to submit register receipts, medical and pharmacy EOB statements, billing statements, and proof of date of service every time you use it. If you don’t have a part-time job, you do now. 4) If you get an HIA/HSA gift card/award through your employer’s wellness platform like Personify, just throw it away, trust me. 5) It kept changing the date I selected for a reimbursement request which of course caused problems getting it approved 6) If your card/account has $20 left and you try to submit a reimbursement for $20, you get an error that you’re trying “ to request more than the balance” like what?! 7) All the chat reps were lovely, the only positive in 8 months using this company and this app ### 1/5 — Delayed Deposits *2026-08-18, version 7.3.3* Not exactly sure why deposits take so long to hit your account. It’s ridiculous that in 2026 that it takes days before your deposits hit your account balance. Both employer direct deposits and personally initiated transfer deposits. Just crazy. ### 1/5 — Worst App I have ever used *2026-08-17, version 7.3.3* Probably the worst app I have ever used in my entire life ### 1/5 — Garbage app worse coverage *2026-08-17, version 7.3.3* This app is just as bad as the service this company provides. Avoid if possible ### 1/5 — Cant log in *2026-08-17, version 7.3.3* Worst website and app and login process. Havent been able to access my account in months! ### 1/5 — Forced and not functioning *2026-08-15, version 7.3.3* I hate that this is forcing me to have this stupid app to even access my account because the web version won’t work anymore and for some reason the ability to set up a password key isn’t optional but required and won’t work on the app or online so I just can’t access my account to pay my bills with the money I set aside for that specifically. Then the app wants to lock me out because each time I put in my password and this passkey set up fails for no reason given I am forced to try logging in again. Seriously considering closing my work account and just getting a different account with a different company. ### 1/5 — Terrible app keeps crashing *2026-08-14, version 7.3.3* Can’t believe they can’t make a decent app that works. Keeps crashing and telling me something went wrong. Yeah - You keep crashing. Garbage app. ### 1/5 — Can’t even fking login. *2026-08-13, version 7.3.3* Pure garbage ### 1/5 — App doesn’t work *2026-08-13, version 7.3.3* Can’t access account ### 1/5 — Horrible *2026-08-12, version 7.3.3* Must use new passkey instead of password. Locked out of account on app. On phone with Customer support for an hour. Support said we’re not showing you locked out. Then I’m told to use a browser and not app. No remedy, useless. ### 2/5 — This app sucks *2026-08-12, version 7.3.3* The autofill function doesn’t work. When you create a “new provider” it never remembers so you have to look it up every single time you go in to file a claim/request reimbursement. It doesn’t have smart technology so addresses don’t autofill/populate as you start typing them. You attach credit cards or checking about can “track” possible expenses that could be HSA eligible for easy reimbursement, but it doesn’t work most of the time if at all. The “scan receipt” function works but doesn’t. It has all the info you need and instead of autofilling from a receipt it take the picture then you still have to manually input everything. Can I get my money. Yes. But this has to be one of the worst apps of over 150 that I have on my phone. It’s also by far the worst of all the money management apps I have. Would not rec comment. Optum was much better when I worked with them. I’d switch back if it was part of my plan options. ### 1/5 — Login Issues *2026-08-11, version 7.3.3* This company has the worst account management system I have ever experienced. Autofill doesn’t work, password reset doesn’t work, email send is flaky, passkeys break your account. ### 1/5 — Passkeys are brutal *2026-08-11, version 7.3.3* Can't login to the app because I need to set up a passkey. However when trying to set up a passkey with authenticator it also errors out causing me to just be unable to login rendering the app useless. ### 1/5 — Cannot use on iphone without enabling iCloud. *2026-08-10, version 7.3.3* App now requires use of iCloud and passkey. I don't use iCloud so required passkey won't work. ### 1/5 — Machine Learning and Advertising *2026-08-09, version 7.3.3* This app now requires you to use a third-party to login. The third party provider requires you to scan your government issued ID and requires you to consent to them using your data for machine learning and advertising purposes. This has no place in security or the use of my own funds. Shameful practice. ### 1/5 — Terrible App *2026-08-09, version 7.3.3* I have never used an app with so many issues. It frequently freezes or just restarts. It doesn’t save information and will reflect different account balances than shown online. Customer service is no help. ### 2/5 — Kicks you out *2026-08-09, version 7.3.3* Overall user interface is satisfactory but I finally decided to use the HSA store and it’s a nightmare. It kicks you out very often and you have to go back in, click out of promotions, find what you were looking at again and continue shopping. Then when I checked out it charged my HSA card, told me I needed to add another payment method for the difference and then logged me out. Now I can’t get back to that payment page to complete the payment but the money is still gone from my HSA card. Not sure how this is going to be resolved and feeling incredibly frustrated. Stop kicking customers out of the HSA store while they are shopping and/or paying. ### 1/5 — *** ZERO STARS ***THE WORST *2026-08-09, version 7.3.3* The absolute WORST app. It’s practically impossible to login with this app now. ### 1/5 — Terrible *2026-08-07, version 7.3.3* The functionality of this app is terrible! chat support. Adding new external accounts is impossible. Forget about this app ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-25, version 7.3.3* This app is so bad. I haven’t been able to make changes to my investments for weeks because of a bug. The app requires me to accept some new agreement, I click the button to accept, and it circles me right back to the same screen and never lets me access my investments. I reported this to support and it’s been crickets. This is a serious issue that they clearly don’t care about. ### 1/5 — Terrible and frustrating *2026-08-24, version 7.3.3* Every time I try to sign in there is something wrong or they can’t find me. I’ve used this whole system with the EZ Receipt app for over 20 years and have never had problems like I’ve had this past year. I can never check my balance, have the hardest time submitting receipts or checking to see if I need to or getting to the FSA store. This app needs a major overhaul that some update screwed up along the way. Used to be very easy and user friendly ### 1/5 — Cannot complete the verification *2026-08-22, version 7.3.3* Since requiring the passkey to login I can’t get into my account and send the needed paperwork. I have called three times and totally get the run around each time. They sent me paperwork to get my phone number changed and it was faxed back via UPS with verification they got it and I still can’t get this to work. I get to the final selfy and it says verification successful and then it goes to the login screen and says my account is locked. I am going to have to visit my lawyer because there is so much money involved in this. ### 1/5 — Can't imagine a worse app *2026-08-22, version 7.3.3* The website is bad, but this app is so much worse. It's impossible to understand the various states of your claims and payments, even after speaking with customer service. Sometimes there are $0 claims for no apparent reason. The app is also super slow sometimes. For an app that is supposed to tell you about YOUR OWN MONEY, this is just horrible. Do better Health Equity. ### 1/5 — Worthless app, they force you to fax documents *2026-08-21, version 7.3.3* The app can view the account and perform some basic functions, but to conduct a transfer, I can’t use the app or even email. They make you fax a form or use us mail to transfer funds out (but not in) in a pretty naked anti competitive move. What a joke. ### 1/5 — Can’t log in *2026-08-21, version 7.3.3* Passkey just gives an error message when setting it up. No other option to log in. Password and dual authentication are apparently not enough to log in anymore. This is pretty terrible and appears to have been an issue for at least the past several months based on other reviews. ### 1/5 — Horrible *2026-08-20, version 7.3.3* The app doesn’t work for reimbursements. It’s beyond frustrating. It just gives an error message. I submitted a resolution request weeks ago and there has been nothing done to help me in any way. Their website is bad too. ### 1/5 — Flaky and Half-baked *2026-08-20, version 7.3.3* Awful app experience. Constantly tries to autofill unrelated information. Won’t save providers. Is difficult to scroll to the right information at times. Often locks up when trying to attach photos of receipts. I don’t know why I keep trying to use it after trying to enter the same expense for the third time. ### 1/5 — Useless *2026-08-18, version 7.3.3* I can login fine on my desktop but the same info doesn’t work in the app. Ludicrous ### 1/5 — Horrible *2026-08-18, version 7.3.3* Required financial services shouldn't make you sign up with an app. ## Most praised reviews (10 highest-rated) ### 5/5 — Passkey *2026-08-05, version 7.3.3* Passkey Team is sooo helpful!! I love that the security has finally stepped up. It might be hard to navigate at times but the Passkey Team is very attentive and helpful with getting account access! 10/10 Would recommend! ### 5/5 — I love this app *2026-05-22, version 7.2.0* Its simple and easy to navigate. ### 5/5 — Usually reliable and convenient *2026-01-11, version 7.1.3* It’s very useful. You can easily pay your provider or reimburse yourself. The app gatherers information from your visit, so you don’t have to waste time scanning or uploading poorly-taken pictures from your phone as records. However, the recent update seems to get stuck on the pay provider page. The app stops scrolling, and you cannot access the button to send the payment. Please take a look. It’s easily repeated. ### 5/5 — Why updates? *2026-01-04, version 7.1.3* Why is it that I have to update this app literally every time that I login? ### 5/5 — Broken App *2025-12-30, version 7.1.0* This all hangs up on the verify your account step. It’s unusable. ### 5/5 — Passkey issue *2025-12-19, version 7.1.0* I've been using the app for a long time with no issues. Now that I have to use a passkey, I have to set up a new one every time I log in. I save it in a password keeper that logs me in. And yes, I save the new passkey every time I create a new one. Can you please fix this issue so I can use a passkey more than once? Thank you. ### 5/5 — Satisfied Customer *2025-10-28, version 7.0.6* Ms.Becky was the best of the best she helped me get into my account after numerous frustrating tries. 🎉🎉🎉 ### 5/5 — Needs some work with the Passkeys *2025-09-29, version 7.0.5* I love the functionality of the app but it needs a bit of help when passkeys are concerned. My mom had so much trouble setting hers up. At least we know our money is secure after all the issues with fraud! ### 5/5 — HealthEquityApp *2025-06-17, version 6.5.3* Friendly and useful ### 5/5 — Love the app *2025-06-16, version 6.5.3* Easy to use and so helpful, intuitive platform --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*