# Healthfirst NY — user reviews > 127 indexed App Store user reviews of Healthfirst NY by HF Management Services LLC, rated 4.90/5 from 22,780 ratings. - Source: https://appshunter.io/ios/app/healthfirst-ny/id1464792066/reviews - App overview in markdown: https://appshunter.io/ios/app/healthfirst-ny/id1464792066.md - Rating breakdown: 5★ 21,050 · 4★ 1,021 · 3★ 265 · 2★ 106 · 1★ 338 ## What do users think of Healthfirst NY? Overall sentiment: negative **Pros** - 🚀 User-friendly app - 👍 Helpful features - 💡 Beneficial OTC card - 🚀 Intuitive navigation **Cons** - 🐛 Buggy app and login issues - 🔍 Lack of key features (claims, payments) - 💬 Poor customer service - 🌐 Incompatibility with child accounts **Commonly reported bugs** - App login not working - Teladoc feature not launching - Inability to view member ID cards - Glitches in the OTC payment feature **Most requested features** - Add claims page to the app - Enable payments through the app - Improve app compatibility for family accounts - Enhance customer service quality ## Newest reviews (12 of 127) ### 2/5 — Be careful *2026-07-28, version 2.6* Covered things range from amazing to why will you not cover something so simple and is cost effective. And customer service is trained to not answer your questions. They just regurgitate the corporate nonsense and will not have a conversation with you. ### 2/5 — Can’t log in/ no passcode sent *2026-07-23, version 2.6* Since the last update I can’t log in to my account and when a new password is requested I never get a number pass code to log in. Please help ### 5/5 — Health First *2026-06-29, version 2.4* Great ### 5/5 — Mujahid Bakht *2026-06-26, version 2.4* Great App ### 5/5 — Seguro *2026-06-25, version 2.4* Excelente servicio ### 5/5 — Excelencia *2026-06-19, version 2.4* Por medio de Healthfirts puedo recibir atención médica y muchos otros beneficios; este seguro tiene la conexión con los mejores hospitales y profesionales de salud. Gracias ### 2/5 — Not sure why it's not working for so many items *2026-06-18, version 2.3* This card keep having me to put back simply items like unsalted crackers am not happy for that ### 5/5 — Ipad compatibility—landscape mode needed *2026-05-28, version 2.2* Cannot use this app on IPad , needs to be fixed ### 2/5 — Can’t find claims on the app or dental/eye related benefits and claims *2026-05-23, version 2.2* Also no dark mode ### 5/5 — My OTC Card *2026-05-17, version 2.1* Wow I Love ❤️It 💯% ### 5/5 — Medícate *2026-04-19, version 2.0* Todo muy bien conmigo ya renové mi medícate Gracias 👍 ### 5/5 — Review *2026-03-19, version 1.99* Healthfirst is one of the best insurances out there! ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-08-04, version 2.6* The app isn’t working properly I haven’t been able to log in using the app but if I go into the website it’s works just fine. App has a bug that needs fixing ### 1/5 — Not a great plan *2026-07-10, version 2.5* I live in staten island and with this plan not alot of drs here take it. Other plans give you more than 25.00 otc a month. Looks like come Oct a lot us us seniirs will be leaving ### 1/5 — Primary Care Button *2026-07-10, version 2.5* My primary care was switched by Healthfirst. I can not even open the updated info on the app bc the tab for primary care does not work ### 1/5 — Unable to login *2026-05-28, version 2.2* It’s unable to login more than a month, keep saying username and password mismatch, but login fine on the website. ### 1/5 — Cant login on app, but I can on website *2026-05-17, version 2.1* What did you do? I can’t login in the apps says user or password is wrong. I can login on the website no problem. Fix this it’s been more than a month even after deleting and reinstalling many tomes ### 1/5 — can't login *2026-05-08, version 2.1* Recently login with problem.keep said username and password doesn’t match even though I change new password.but go website login no problem!!!pls fix this issue .it was last a week !!! ### 1/5 — Option missing. *2026-03-29, version 1.99* Option to pay online is missing. Have to use the web browser instead. What’s the point? ### 1/5 — Autopay is a Lie *2026-03-03, version 1.98* See above. Setting up auto pay only does so for the next month. That is not what autopay means and they know it ### 1/5 — Glitchy *2026-02-28, version 1.98* Will not launch basic teledoc service, I’ve restarted my phone and reinstalled both apps. This is inexcusable. ### 1/5 — Horrible *2026-02-25, version 1.98* They refuse to answer questions honestly ## Most praised reviews (10 highest-rated) ### 5/5 — Health *2026-08-25, version 2.61* Great ### 5/5 — Efficient *2026-08-22, version 2.61* Agradecido ### 5/5 — Love that you can switch Drs easy frm app *2026-08-09, version 2.6* Being able to do things from the app is not only very convenient but sometimes when you have confusion/cognitive issues you can’t function enough to do phone calls. I went 5yrs with no Dr&medical care that my health declined when my Dr retired&I was too confused to make calls,this would’ve been a life saver then but I’m glad to have the option now. ### 5/5 — 100 *2026-07-31, version 2.6* Best health insurance I’ve ever had!! ### 5/5 — Best *2026-07-31, version 2.6* I love it ### 5/5 — Renewing *2026-07-25, version 2.6* When and how long it takes to approve ### 5/5 — So Far So Good *2026-07-25, version 2.6* Accommodations ### 5/5 — Loving it for so many year I have it thank USA *2026-07-16, version 2.5* I so living in New York for so many year thank USA ### 5/5 — Thank you for your service and support *2026-07-13, version 2.5* Thank you for your service and support ### 5/5 — Son los mejores *2026-07-02, version 2.4* Muchas gracias por su linda atención. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*