The app tricked me into a weekly subscription
Response from developer
Hi there, we are truly sorry for the confusion and any frustration this has caused. We want to ensure you that it is never our intention to mislead our users. To clarify, all subscription transactions and payments are securely managed by Apple. A subscription is only activated after a user manually authorizes it through Apple’s standard payment pop-up. All terms, including the duration and price, are displayed at that time for your review. We truly value your experience and want to make sure you feel supported. If you have any further questions or if there is anything we can help clarify, please feel free to reach out to us at healthkeeper01@outlook.com. We are always here to help.
Total joke!
Response from developer
Hi there, we’re truly sorry for the frustrating experience you had with the heart rate measurement. Your feedback is very important, and we’d like to investigate the measurement issue you encountered. If possible, please email us at healthkeeper01@outlook.com with your iPhone model, iOS version, and a screenshot or screen recording. This will greatly help our team as we work to identify and resolve the problem. We truly appreciate your feedback as it helps us build a better app. Please accept our deepest apologies for the trouble this has caused you.
I just downloaded the app and it charged me
Response from developer
Hi there, we understand your concern regarding the charge. We want to clarify that we do not have the authority to charge you directly. All subscription details and terms are clearly displayed within the app. A payment is only processed by Apple after you manually tap and authorize it. We truly value your experience with our app and want to ensure you feel supported. If there’s anything you find confusing or if you have any other questions at all, please don't hesitate to reach out to us at healthkeeper01@outlook.com. We are always here to help！
Review 2026
Response from developer
Hi! Thank you for giving us a try and for your honest feedback. We’re sorry that the app was not as easy to use as it should be. To help us improve, could you please share which specific parts felt confusing or difficult to use? Your detailed experience would be incredibly helpful. You can reach us via email at healthkeeper01@outlook.com or through the in-app channel (Settings > Customer Service > Feedback). We’d love the chance to fix these issues and welcome you back. Thank you for helping us improve!
Scam app
Response from developer
Hi, we’re truly sorry for the confusion and any frustration caused. We want to be clear: standard smartphone sensors are not yet capable of providing clinical-grade glucose measurements. For your medical safety, blood sugar tracking in our app is designed for manual logging of readings from specialized hardware (like a glucometer). Our app features blood glucose reference ranges based on the latest scientific research. After you input your glucose readings, we can help you analyze and determine whether your current blood sugar levels are within the normal range. You can also share the logged data with your healthcare provider as a reference for your treatment. We prioritize your health by ensuring the data you track is reliable, rather than providing estimates that could be misleading. If you have further questions, please contact us via the in-app portal. We’re here to help!
