# HealthPartners® — user reviews > 156 indexed App Store user reviews of HealthPartners® by HealthPartners, rated 4.70/5 from 27,094 ratings. - Source: https://appshunter.io/ios/app/healthpartners/id562354498/reviews - App overview in markdown: https://appshunter.io/ios/app/healthpartners/id562354498.md - Rating breakdown: 5★ 22,346 · 4★ 3,003 · 3★ 871 · 2★ 292 · 1★ 582 ## What do users think of HealthPartners®? Overall sentiment: negative **Pros** - 🚀 Easy to use - 📅 Convenient appointment scheduling - 🔍 Helpful search functionality - 💊 Prescription refills - 🔍 Ability to view test results **Cons** - 🤔 Confusing navigation - 🔒 Limited account integration - 🚫 Inability to contact providers - 🤖 Unhelpful automated responses - 🕰️ Slow performance - 🔍 Incomplete medical information **Commonly reported bugs** - Frequent crashes and errors - Inconsistent data display - Login and password issues - Redirects to external websites unexpectedly **Most requested features** - Improved messaging and communication with providers - Seamless integration with MyChart or other health portals - More comprehensive medical data access (prescriptions, notes, etc.) - Streamlined appointment scheduling process - Ability to view and manage family member accounts ## Newest reviews (17 of 156) ### 2/5 — Good info, inconsistent UI *2026-08-19, version 6.3.1* The app has great features but it loads different home screens at different times. I also have to restart it a bunch as it freezes. Up to date IPhone and app. ### 4/5 — Marsha Rochow *2026-08-10, version 6.3.1* I can’t get in!!! ### 2/5 — Needs to be more integrated with user benefits *2026-08-05, version 6.3.0* I can even see my HRA balance nor submit a claim. ### 3/5 — Notification Feature requested *2026-07-29, version 6.2.0* I’m here at my son’s 2 pm appointment by taking an hour off from work but now they tell me they are running behind by 30 mins and could be more. Need a feature added that sends push notification in the app or notifies via text message about appt status so people don’t waste their time. ### 4/5 — Appointment check-in process is confusing *2026-06-30* Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a button to see future appointments in the same box of your notice that you’re ready to check in? It’s just confusing. It should follow the industry example of airline check-in. ### 1/5 — Needs Improvements *2026-05-13, version 6.1.6* Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a function to see all outstanding lab orders or tests placed by your providers. It would also be nice to be able to see your specific care team in the app. ### 1/5 — Needs Improvements *2026-04-03, version 6.1.4* Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other specialty appointments. It would also be very helpful to have a function to see all outstanding lab orders placed by your providers. It would also be nice to be able to see your specific care team in the app. ### 1/5 — Garbage *2026-03-17, version 6.1.3* This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference at all. ### 1/5 — Several buttons can’t be activated *2026-03-06, version 6.1.1* When attempting to select several core actions in the app like viewing summaries and messaging the care team the screen remains unchanged. The button doesn’t do anything. ### 3/5 — New update: no test results? *2026-03-06, version 6.1.1* I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I’ll update my review. Thank you. ### 1/5 — Fix your app name *2026-02-24, version 6.1.1* Searching “health”, “HealthPartners” and anything else involving the name of your app does not bring it up in spotlight. This requires me to go to the app drawer and scroll down to it just to open it. It’s incredibly frustrating. Please resolve, thanks! ### 1/5 — App Good, Company Not So Much *2026-02-24, version 6.1.1* They deny insulin. If you can, find an alternative insurance. ### 1/5 — Dental insurance *2026-02-11, version 6.1.0* Your website and your app is not easy to navigate and there is no dental section-? so why do I even have dental insurance if I can’t even find a periodontist or a dentist? You absolutely need a new website developer in an app developer. ### 2/5 — Cannot check in *2026-01-23, version 6.0.5* When I am checking in, it does not allow me to scroll down on the forms so I cannot sign them. I used MyChart before moving to this provider, I wish this app was more like that. ### 3/5 — Issues with the UI in latest version *2026-01-20, version 6.0.5* I’m assuming they’re aware, but messed up UI in current version. Seems to work, but lots of small gray boxes in mid line of app. ### 3/5 — Menu never loads at top *2026-01-14, version 6.0.5* When trying to schedule appointments for my minor children, the fields are blank but clickable. I have to guess who I’m trying to make an appointment for or see a test result. Spend some money on tech please. ### 1/5 — Can’t create account *2026-01-02, version 6.0.5* Put in correct information and still says the information is wrong ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs Improvements *2026-08-20* Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a function to see all outstanding lab orders or tests placed by your providers. It would also be nice to be able to see your specific care team in the app. Would like the ability to request medication refills in app like you can on MyChart. Update: They keep removing functionality. Now you can no longer access your health records directly on the app. This app is very frustrating and vastly inferior to the regular MyChart app that other systems use by default. **Developer response:** There is a Make an appointment option on the My Care screen. We do have a waitlist option available for certain types of appointments which you can see once you schedule an appointment. Please contact our support team at 952-853-8888 (M-F, 8 a.m. to 5 p.m., CT) if you need futher assistance with these features. ### 1/5 — Can’t Use *2026-08-14, version 6.3.1* Haven’t used Virtuwell since 2023 or before. I’m from California & tried getting a doctor’s appt online with Virtuwell online but it won’t let me now. Everything is gone. Nothing works. Website has changed. It sucks. 😔 ### 1/5 — Can’t Access *2026-08-14, version 6.3.1* Whenever I try to login on website it says this: “We're sorry, something seems to have gone wrong.” App doesn’t work either.. Homepage is blank!! Really want to set a doctor’s appt but looks like I’m going to have to look elsewhere.. ### 1/5 — No FSA Claims *2026-07-31, version 6.3.0* Worthless until I can submit FSA claims. If it has that function I couldn’t find it. ### 1/5 — Pure garbage *2026-07-11, version 6.2.0* I can even see my HRA balance nor submit a claim. ### 1/5 — Never loads *2026-07-08, version 6.2.0* Never loads properly for me, always have to go to the web page browser to click into messages and visits ### 1/5 — Horrible *2026-06-24, version 6.1.9* Terrible ‘Insurance Company’, good luck with claims, try your best to use someone else. They’re predatory, only there to take. Wish them the worst. ### 1/5 — Needs Improvements *2026-06-19, version 6.1.8* Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a function to see all outstanding lab orders or tests placed by your providers. It would also be nice to be able to see your specific care team in the app. Would like the ability to request medication refills in app like you can on MyChart. ### 1/5 — Find another way! *2026-06-02, version 6.1.6* Authentication codes are a waste of my time. I won’t be checking in online anymore. And I don’t care if they are to keep my account protected. Find another way to protect my account than to waste my precious time waiting for a code! I’ll be going back to calling the dr office and checking in in person! ### 1/5 — Insurance *2026-05-13, version 6.1.6* Awful ## Most praised reviews (10 highest-rated) ### 5/5 — Patient *2026-08-01, version 6.3.0* I can’t get in!!! ### 5/5 — Messaging is terrible *2025-12-30* Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff? ### 5/5 — Excellent System *2025-12-28, version 6.0.5* Have been with health partners for few years now. Really like the system and the tools they provide ### 5/5 — I Miss Healthpartnersssssssss! *2024-12-10, version 5.0.3* I moved and it will never be the same out here in these out of state streets. I gotta fight for my life to get care I need-if I do get it all. In S FL, it’s difficult to get people to take certain types of insurance, people play in your face with your health. Everything is third party this, third party that, healthcare providers do not work together. You can’t get all your healthcare needs in one place, you gotta travel far and wide. Half the time if your blood needs to be drawn even they gotta send it somewhere else or you gotta go somewhere else. They are very anti-team based. I miss Healthpartners insurance and clinics, but most of all I miss my Dr.Maddi I had her for almost two decades. Cheers!😘 ### 5/5 — Was great *2024-09-25, version 4.1.36* The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards?? ### 5/5 — It works again! *2024-09-24, version 4.1.36* Thank you! The 9/24/2024 update restored the usefulness of the app. I came now see my appts and test results again! ### 5/5 — Easy Navigation *2024-08-09, version 4.1.34* Health Partners site is easy to access and use for my health care plan and information needs ### 5/5 — Yup Jim looks d *2024-05-30, version 4.1.31* Fm co moon y ### 5/5 — Going down hill *2024-01-03, version 4.1.23* This app used to be great, but it has really gone down hill in the last year. Nothing loads, and there is no way to see test results anymore. I expect way more from such a big company that profits billions of dollars a year. ### 5/5 — Easier than thought *2021-11-17, version 3.6.0* I can be technology challenged. This was easy and intuitive. Actually loved it. Will do this again. Better than long wait times for the operator. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*