# HealthTap Primary Care Doctors — user reviews > 240 indexed App Store user reviews of HealthTap Primary Care Doctors by HealthTap, rated 4.70/5 from 5,031 ratings. - Source: https://appshunter.io/ios/app/healthtap-primary-care-doctors/id466079030/reviews - App overview in markdown: https://appshunter.io/ios/app/healthtap-primary-care-doctors/id466079030.md - Rating breakdown: 5★ 4,347 · 4★ 285 · 3★ 102 · 2★ 41 · 1★ 217 ## What do users think of HealthTap Primary Care Doctors? Overall sentiment: positive **Pros** - 👍 Fast and easy doctor visits - 🚀 Quick and efficient service - 💡 Convenient way to get medical care - 👍 Friendly and helpful doctors - 💡 Affordable alternative to in-person visits - 👍 Thorough and attentive doctors - 💡 Ability to message doctors after appointments **Cons** - 🐛 Technical issues with the app - ⏱️ Long wait times for appointments - 💰 Expensive compared to in-person visits - 🤖 Unhelpful or impersonal doctors - 🚫 Doctors unable to prescribe certain medications **Commonly reported bugs** - App crashes or freezes - Issues with logging in or accessing account - Inability to view full doctor responses **Most requested features** - Ability to edit personal information - More 24/7 availability for doctors - Better integration with insurance providers ## Newest reviews (12 of 240) ### 3/5 — Video and Audio are Marginal *2025-10-08, version 25.7.0* The app isn’t terrible until you have a tele-appt. My internet is very good and my provider was unintelligible. He ended up having to call me because the quality was terrible. The buffering and/or compression needs to be reworked. My Zoom calls with 50 participants on video work substantially better than this app. ### 2/5 — Love this service *2025-04-17, version 25.3.0* I joined about 5 years ago and whether it’s just asking a question or booking a visit I’ve always been happy with service provided. I use once or twice a year when I can’t get into to see my own docs. Very professional and efficient doctors on staff. ### 5/5 — Awesome Service *2024-08-29, version 24.6.0* Dr. Leslie was fast quick to the point. I needed a refill and he was able to take care of me In a couple of minutes to get a refill on my prescriptions. two minute initial wait time which really was only about a minute to see a doctor. This is the second time using this app and both times they have been Fantastic. ### 5/5 — Easy, convenient, and affordable! *2024-06-13, version 24.4.2* Very pleased with this app and my experience. It was super easy to sign up, find a doctor, and I was able to get an appointment the next evening. My doctor was very friendly and helpful, and the cost is very reasonable and honestly less than you’d probably pay in a regular setting. Very grateful this exists! ### 2/5 — Great idea, terrible application *2024-02-28, version 24.1.0* Long wait times and no way to contact their support directly. You must email or leave a voicemail. ### 5/5 — Super Convenient *2024-02-26, version 24.1.0* I have met 2 MDs from this app, and they are very nice and helpful! They are knowledgeable and they go extra mile to help. I’m impressed! ### 5/5 — So helpful *2024-02-21, version 24.1.0* Very helpful ### 5/5 — Excellent!! *2023-12-28* My first time using online Doctor, and I must say it was AMAZING. I didn’t expect the care and patient I got from the doctor being the first time using online but it was really great. They have great doctors, and I love the fact that you can message them after your session has expired and they will reply to your message immediately. Their follow up was great👍I spent less money, less time.. HealthTap team members were superb.. Keep the great work team!!! ### 5/5 — Worst web site *2023-12-14* The healthcare is great if you can get past their website doors to get in. I am so freakin tired of spending hours trying to reboot their website, change my password every time, and reload their app only to start another payment (double paying). I am so angry. Now I find I need to pay $180 to get back in touch with my doctor and all my info is gone. ### 5/5 — Easy to use and a great doctor! *2023-12-13, version 23.11.0* A very cost effective way to get medical care in a timely and convenient manner. My doctor is kind and takes the time to listen to my medical condition. ### 2/5 — Answer is ok *2023-09-14, version v23.8.0* Still not able to edit my name to add my insurance. Need to be able to edit name. People names changes like last name. Please update app to be able to edit this. My insurance adds my middle initial and being able to add that is very important. ### 5/5 — Easy way to get a Dr. appointment! *2023-08-08, version v23.7.0* I live in a rural area where finding a doctor who is accepting new patients is not easy. There were others apps I was considering but chose HealthTap because it allowed me to see providers and available appoint times prior to signing up. The monthly fee is reasonable, as is the cost for the appointment. My doctor, Dr. Lowther was wonderful and am looking forward to future visits. ## Most critical reviews (10 lowest-rated) ### 1/5 — Charges *2026-08-27, version 26.6.1* Get ready for 3 month visits to get refills. And prepare to keep a sinus infection because you have to pay when the penicillin doesn’t work. Too expensive for what you get. And if you have outside lab work done be prepared for jumping through hoops for their doctor to see it at least in my case. ### 1/5 — 1 -2 week wait times *2025-08-23, version 25.6.0* Did not expect to wait 1-2 weeks for an appointment. This should be more clear before paying a subscription. ### 1/5 — Horrible *2025-07-04, version 25.5.0* Never use these doctors. I refused to get vaccinated and the doctor I used told me I was going to die and take people with me. She demanded to know if I was going to get vaccinated in the future and I am guessing because she put that in my notes and got paid for it. Horrible company but if you are a liberal, probably right up your alley. ### 1/5 — Not user friendly *2025-04-16, version 25.3.0* Very cumbersome to navigate. Why does app require a link to click after creating account and entering email? We should create password and use it and not click a link! ### 1/5 — Fail *2025-02-02, version 24.10.2* The app kicks me out of the que repeatedly while waiting on a doc. ### 1/5 — Disappointed *2025-01-16, version 24.10.1* I am extremely disappointed with this service. From the hassle of trying to get seen by a doctor to technical difficulties on their end to a horrible bedside manner doctor. I am sad that my insurance company has decided to go with this online health service. ### 1/5 — Can’t Read More *2024-03-24, version 24.2.0* Love the app but the update makes it impossible to get answers. When you click Read More, it refreshes the page in the app, but does not allow you to read the whole answer. ### 1/5 — Unhelpful Doctors *2024-02-09, version 24.1.0* I’m not sure who to blame this on but I was trying to get a specific medication and after doing the questionnaire on that companies website they told me I needed to use Health Tap to schedule with a doctor for the prescription. I followed all the steps and scheduled an appt for today at 4:30. At 4:27 the doctor cancels the appt and leaves the note “I don’t do *medication*”. I’m not sure what that means. Doesn’t use it? Doesn’t prescribe it? I scheduled and waited for this appt when the doctor could have canceled it when my appt was scheduled asking for that medication. First time using and won’t be using it again. ### 1/5 — No refunds *2022-10-24, version v22.8.0* Paid $99 and no doc available. Had to use another app and saw doc immediately. Do not use this app. ### 1/5 — Horrible *2021-12-02, version 21.7.1* Water is time and money!! Everything is Covid now ## Most praised reviews (10 highest-rated) ### 5/5 — Very nice doctor *2026-03-18, version 26.2.0* Dr. Patel was very kind, caring and helpful during my visit with her. I do appreciate her a lot as my online doctor ❤️ ### 5/5 — Always there for me. *2026-01-16, version 25.10.1* Dr. Harte , is amazing . Whether I’m too sick to go to a doctor or just have a question. Thank you for being my family doctor. ### 5/5 — So easy but professional *2026-01-04, version 25.10.0* Really liked my doctor. She was extremely easy to talk with and the whole experience was better than going to my doctor in house, if I could even get in to see him. Will definitely use it again ### 5/5 — So easy but professional *2025-12-01, version 25.9.1* Really liked my doctor. She was extremely easy to talk with and the whole experience was better than going to my doctor in house, if I could even get in to see him. Will definitely use it again ### 5/5 — Fast and easy *2025-11-15, version 25.8.0* Great doctor, good price, highly recommended ### 5/5 — Worked Perfectly *2025-09-26* Dr Kimberly Strickland was very detail oriented and efficient to target my wellness journey. I was so sick the first visit. She broke down the most needed care first, then followed up with an appointment targeting my healing. I thought I would be done with following up, but she reread her notes and my BP was high on my first appointment due to sickness. A third appointment was made to follow up on me taking my BP for two weeks to ensure it was within acceptable range. Very thorough and thoughtful Doctor. ### 5/5 — Great Service *2025-09-04, version 25.6.0* I greatly appreciate health tap. great service. I recently had a video appt. W/Dr Rajavi Shah. Very nice friendly & patient to hear me out.great experience. thank you !! ### 5/5 — Quality of care *2025-07-25* I am so absolutely pleased with my first experience with healthtap! It was totally convenient to use and to continue to message my physician when there is a true question or concern. But, primarily, I am thrilled at the quality of care I received!! I really underestimated What a difference I might be able to experience by Televisit, but it was the most personalized and thorough visit I think I have ever had with any physician. So, so pleased:) ### 5/5 — Review *2025-04-30, version 25.3.0* This doctor was a great listener and compassionate. Highly recommend ### 5/5 — Great and Prompt service *2025-04-17, version 25.3.0* Very caring and listens to you as a patient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*