# Healthvana- Patient Engagement — user reviews > 89 indexed App Store user reviews of Healthvana by Healthvana, Inc., rated 4.90/5 from 92 ratings. - Source: https://appshunter.io/ios/app/healthvana-patient-engagement/id681370869/reviews - App overview in markdown: https://appshunter.io/ios/app/healthvana-patient-engagement/id681370869.md - Rating breakdown: 5★ 86 · 4★ 3 · 3★ 2 · 2★ 0 · 1★ 1 ## What do users think of Healthvana? Overall sentiment: mixed **Pros** - 👍 Easy to use - 👍 Great for tracking health - 👍 Keeps medical needs in one place - 👍 Great customer service - 👍 Easy to view results - 👍 Professional service - 👍 Quick and fast service - 👍 Secure app - 👍 Hopeful for those feeling helpless - 👍 Polite and welcoming staff - 👍 Notified about test results - 👍 Easy to send messages to clinic - 👍 Used for COVID and STI results - 👍 Well-engineered UI - 👍 Useful for HIV and STD testing - 👍 Slick interface for storing/sharing - 👍 Transparency and efficiency - 👍 User-friendly navigation - 👍 Makes conversations less awkward - 👍 Encourages safe sex practices - 👍 Great way to share vital information **Cons** - 🐛 Cannot add results to Apple Wallet - 🐛 Add to Apple Wallet button not working - 🐛 No updates for a year - 🐛 Difficult to create an account - 🐛 Missing COVID test results - 🐛 No Apple Wallet support - 🐛 No place to sign up - 🐛 Share to digital function is a picture, not a link - 🐛 Apple Wallet link does not work - 🐛 App is a wrapper for the website - 🐛 Cannot check in for testing via app - 🐛 Results not reflecting on website - 🐛 Login process is basic (no remember username, Face ID, PIN) - 🐛 Short lived sessions require frequent logins - 🐛 Cannot check in from phone, only iPad - 🐛 iPad app has more functionality than phone app - 🐛 Profile pic upload crashes app - 🐛 Lab results take too long to show - 🐛 Appointments not working - 🐛 No Touch ID for login - 🐛 App not actively supported - 🐛 Login issues - 🐛 Results not showing in app - 🐛 App is useless for STD test results - 🐛 Cannot log in after confirming credentials online - 🐛 Results not showing after two weeks - 🐛 No Apple Health integration - 🐛 Cannot find app in App Store easily - 🐛 Terrible for saving to Apple Wallet - 🐛 Useless if Apple Wallet is the reason for download **Commonly reported bugs** - Add to Apple Wallet button not working - App crashes when uploading profile picture - Lab results take too long to appear - Appointments functionality not working - Login issues, including password reset system being down - Results not appearing in the app after notification - Apple Wallet link does not work - Share to digital function is a static image, not a link - App not being actively supported with updates - Login screen freezes or requires excessive password entry - Cannot add vaccination card to Apple Wallet - App not syncing results correctly - Unable to create an account - App is a wrapper for the website with limited functionality - Check-in functionality not available on the phone app - Results not reflecting on the website after being available in PDF - Short session timeouts requiring frequent re-logins - iPad version of the app has more features than the phone version - Google Pay link works, but not for iPhone users - App not finding or displaying all COVID test results - Loading wheel spins indefinitely, preventing access - No option to sign in or report bugs when stuck on loading screen - App not working despite reinstalling multiple times - Login requires verification of email, which is not clearly communicated - Add to Google button leads to a dead end for non-Android users - App not found easily in App Store searches - No support for Touch ID or Face ID for login - App not syncing with Apple Health - Cannot view appointments or schedule them - Results available in PDF but not reflected in the app's display - App not updating with new results in a timely manner **Most requested features** - Add results to Apple Wallet - Better way for partners to share results - Add someone to a trusted list to view results - Remember username - Face ID support - PIN support - Ability to check in from phone - Sync iPad app functionality to phone app - Fix profile pic upload crash - Faster lab result display - Add Touch ID for login - Apple Health integration - Ability to report issues with clinic information - Improve login process - Allow users to create an account easily - Fix 'add to wallet' button functionality - Make 'share to digital' a functional link - Add support for Apple Wallet - Allow users to sign up directly in the app - Improve app stability and performance - Ensure all test results are recorded and posted promptly - Provide a way to share results securely without screenshots - Enable direct check-in from the user's phone - Add a feature to report incorrect clinic hours or information - Implement a password reset system that is consistently available - Ensure the app is actively supported with regular updates - Integrate with Apple Health for seamless data transfer ## Newest reviews (15 of 89) ### 5/5 — Love the service *2024-05-29, version 2.6.1* Professional and welcoming ### 5/5 — Great staff *2024-04-02, version 2.6.1* Always friendly and very helpful! ### 5/5 — Great app *2023-11-25, version 2.6.1* Great app, secure ### 5/5 — grateful 🙌🏻 *2023-11-02* This organization or community of Healthvana , are truly a hope in the hearts of those of us who at some point feel helpless. Eternally grateful 🙌🏻🥺❤️ **Developer response:** Thank you for your kind words. It's been an honor to serve and bring peace of mind to millions of patients across the country. ### 5/5 — Review *2023-10-21, version 2.6.1* The staff was very polite & welcoming. I feel you really need to feel that someone cares especially when I am already feeling uneasy considering my reason for coming in. They made me feel very comfortable:-) ### 5/5 — Think patient is so bang on *2023-08-29, version 2.6.1* I love that I’m notified about my test results and can send messages to the clinic for a response. ### 5/5 — Choose ahf because they use healthvana *2023-08-28, version 2.6.1* My old place I got tested at didn’t ### 5/5 — Getting nice PrEP messages and std results super easy *2023-08-28, version 2.6.1* Support staff is sooo nice tooo ### 5/5 — Long time patient *2023-08-22, version 2.6.1* Been using Healthvana for years with different clinics even when I moved clinics Healthvana was still the same. First for Sti info and then for covid vaccination info ### 5/5 — Using healthvana for years for Covid and Sti results *2023-08-16* Thanks ### 5/5 — Healthvana apps works great! *2023-06-06* The app has had many great updates since I downloaded it 3 years ago. Works super well! **Developer response:** Thank you for the feedback! The Healthvana team has been hard at work implementing updates to the app! We're happy to hear they've been helpful. ### 3/5 — Good app, but one bug *2022-07-05, version 2.2.0* The “add to apple wallet” button is not working on the app. ### 4/5 — My thoughts *2022-01-26, version 2.0.1* I really like having my results with me so that I can show my partner(s) but I think it would be between if there was a better way for partners to share their results instead of screenshots Cause screenshots can be edited, screenshots can be fake, what if there was a way to add someone on a trusted list and they would be able to check my account and see my results using their own accounts ? ### 2/5 — Disappointingly Lacking *2021-12-21, version 2.0.1* The main reason I downloaded this app on my iPhone 12pro, is so I could add my vaccination record to Apple Wallet. I can view my records, but the app won’t download them. Finally had to login to the Healthvana web site to download the records to my wallet. I couldn’t help but notice that there have been mo updates to this app for a year. I don’t understand why La County picked this company to manage our electronic health records, but having a fully functioning app should have been a prerequisite. ### 2/5 — No Apple Wallet support *2021-11-08, version 2.0.1* Or it’s not functioning at the moment. Was unable to add vaccinations to Wallet through the app or their mobile site. The google pay link works but that doesn’t do me any good on an iPhone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not add results to wallet as a secure proof of results *2022-08-23, version 2.2.0* Can’t add your actual test results to your wallet as a verified true result proof instead of what it actually is which is just a copy of the actual mobile browser just a short cut on your phones app list. ### 1/5 — Comical *2021-12-19, version 2.0.1* Come on guys. How are you supposed to create an account? I have tried the app, searched the web portal, googled create account for Healthvana, and nothing turns up. Even if…there is something Im missing, that is ridiculous. Be better, and if anyone at your organization figures it out, please let me know. I would be curious to see what tour portal has to offer. ### 1/5 — Worthless *2021-11-17, version 2.0.1* This app has missed approximately 15 to 20 COVID test that I’ve taken with the Fire Department. I took a booster shot 5 days ago, let’s see if they record/post it. ### 1/5 — How do I sign up? *2021-11-01, version 2.0.1* I downloaded the app and there is no place to sign up. It just asks me for my log in and password, which obviously I do not have of it does not allow me to create an account. Any ideas? ### 1/5 — Major Flaw *2021-10-13, version 2.0.1* Share to digital function is not a link, it’s a picture. The Google play link works fine, the Apple Wallet link does not work. ### 1/5 — Apple Wallet does not work *2021-10-03, version 2.0.1* That's why I downloaded. It doesn't work. ### 1/5 — Add to Apple Wallet not working? *2021-09-06, version 2.0.1* As the tittle says, when I first got the app recommended because the ability to add your COVID 19 card digitally to Apple Pay. Every time I click on add to “Wallet” nothing happens??? Is annoying and misleading. Don’t install if that’s your reason for this app. ### 1/5 — No updates *2021-08-13, version 2.0.1* Seem like app not being actively support it. Hasn’t been updated in over a year. Can’t add vaccination card to Apple wallet! ### 1/5 — Apple wallet *2021-08-11, version 2.0.1* The whole reason I downloaded this app was to be able to put my vaccine card in my Apple wallet and that doesn’t even work! The button to do so is just an image and not an actual link to the wallet! ### 1/5 — Doesn’t seem to work. *2021-08-10, version 2.0.1* Took forever to log in. I knew my password. It just wanted me to enter it 50 times before accepting it. Now it won’t add vaccine pass into my wallet. 👎👎 What good is this app if it can’t do a very simple thing? How can we trust it with medical records if the programming is soooo bad?! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-04-14, version 2.6.3* Glad I have an app to go to for healthcare STD testing needs. ### 5/5 — Health *2026-01-28, version 2.6.1* Great app to track your health ### 5/5 — Awesome. *2026-01-26, version 2.6.1* It helps me with all of my medical needs. I keep it all in one place. Thank you for this awesome app! ### 5/5 — Service *2025-10-23, version 2.6.1* Great customer service ### 5/5 — Very convenient *2025-04-09, version 2.6.1* I love how this app is set up to just easily view your results. ### 5/5 — Krmel Kiss *2025-01-26, version 2.6.1* Amazing customer service by intake. Service was quick, excellent and professional. ### 5/5 — Incredible App *2024-11-14, version 2.6.1* This app is done right. I appreciate the ease and privacy. One minor suggestion: When exporting results and pressing the download PDF icon on the iPhone, it brings you to a PDF of those specific results. From there, there is no option to share (text, email, etc.) or even go back to the app. Kinda stuck. Thank you ### 5/5 — Great *2024-10-30* The app is great ### 5/5 — Jacksonville FL 32204 *2024-10-12, version 2.6.1* Very professional, quick & fast. ### 5/5 — Perfecto *2024-07-03, version 2.6.1* Análisis --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*