# Healthy Paws App — For incredible pet parents > Mobile app for submitting and managing pet insurance claims and accounts. (iPhone/iPad app by Healthy Paws Pet Insurance.) - Source: https://appshunter.io/ios/app/healthy-paws-app/id849105071 (this page in markdown: same URL + `.md`) - Developer: [Healthy Paws Pet Insurance](https://appshunter.io/developer/849105074) - Category: Finance, Lifestyle - Price: Free - Rating: 4.40/5 from 454 App Store ratings · 211 written reviews indexed - Age rating: 4+ - Requires: iOS 26.0 · 103 MB - Languages: American English - Released: 2014-05-14 - Data updated: 2026-08-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/healthy-paws-app/id849105071/reviews.md ## What is Healthy Paws App? When it comes time to submit a claim, simply take a picture of the invoice and submit it via the app—no paperwork necessary. Most claims are processed within two days, and you can get updates on the status of your claim via the app. Use the Healthy Paws app to: • Submit a claim by taking a picture of your invoice • Check your claim status • Manage your account • View messages from Healthy Paws about your claims or policy • Update your personal information and billing information • Change your claim reimbursement method Healthy Paws' top-rated pet insurance plan for cats and dogs provides coverage for injuries and illnesses. Peace of mind with pet insurance means you can focus on getting your pet optimal veterinary care in times of need. Visit any licensed vet with an easy-to-understand pet insurance plan, and get reimbursed quickly with no limits on claim payouts for the lifetime of the policy. Coverage includes new injuries and illnesses, emergencies, genetic conditions, and much more. Not a Healthy Paws pet parent? Get a quote at www.healthypaws.com to get started. ## Key features - Submit claims with photos - Check claim status - Manage account details - View policy messages - Update personal and billing info - Change reimbursement method ## What do users think of Healthy Paws App? Overall sentiment: neutral **Pros** - 👍 Easy to submit claims - 🚀 Fast reimbursement - 💡 Excellent coverage - 🐶 Caring and responsive to pet's well-being - 👍 Hassle-free experience - 💡 Flexible policy options **Cons** - 🔼 Significant premium increases over time - 🐛 Unreliable app performance - 🔍 Difficulty canceling policy - 🤔 Inconsistent claim processing - 🔍 Requests for redundant medical records **Commonly reported bugs** - App crashes frequently - Login and claim submission issues - Inability to view claim details in app **Most requested features** - Improve app stability and functionality - Provide more transparency on premium increases - Streamline cancellation process - Enhance customer service communication ## Recent user reviews (10 of 211) All indexed reviews: https://appshunter.io/ios/app/healthy-paws-app/id849105071/reviews.md ### 1/5 — Two factor sign in every time??? *2026-08-06, version 5.7.708* Changing to one star. You have to sign in every time you open the app with two factor authentication. Totally ruins the point of having an app instead of the website. ### 2/5 — Been great but broke *2026-08-04, version 5.7.708* I have used the app for years but when I went in this morning to access something, it literally would not log me in. Tried email code about 4 or 5 times and once code was entered, it just hung up. I tried texting code, never got it. I tried phone call and when I went to say call me it was greyed out. I finally just opened the website and was able to get logged into my account. Please fix the app! ### 1/5 — Bait-and-switch on senior pet owners *2026-07-31, version 5.7.708* I have been a paying customer with Healthy Paws for nine years since my dog was a puppy. Now that he is 9 years old and needs coverage the most, they have continuously increased my monthly premium (now over $100/mo) while automatically downgrading my coverage from 80% to 70% and doubling my deductible to $500. Raising prices while cutting coverage on loyal customers with aging pets is terrible business. Buyers beware once your pet reaches senior age. ### 1/5 — Lousy *2026-07-24, version 5.7.708* This is the worst app. They did not observe how other apps work and how individuals naturally think and use key strokes. I end up hitting cancel when I want to continue. Additionally, I need to sign in to see my claim statement via multiple steps including validating my account on repeat. There is a lot of room for improvement, but this entire company has gone down hill. They were amazing when I joined 10 years ago, but cutting the amount I can get refunded because my dog is old and now cheaping out on an app, is frustrating. ### 1/5 — Impossible to log in *2026-07-17, version 5.7.708* For what they charge monthly one would think they have the funds for reasonable infrastructure. ### 1/5 — Terrible Sign In + Rate Increases *2026-07-07, version 5.7.708* I get irrationally angry every time I have to open this app and deal with this company. If your dog isn’t old and sick yet, cancel your coverage while you can. Why did you downgrade the sign in process and take away Face ID? It feels intentional, especially coupled with the downgraded coverage and increased premiums for older pets. Now every time I have to open a browser and verify via text. Every single time. Very long and tedious. Extremely frustrating UI. The buttons are backwards, and I always end up cancelling and having to start over. If my dog wasn’t old and sick, I would drop this garbage company like a hot potato. There are no protections like people have for pre-existing conditions, so they know you’re stuck with them. They also do not cover exam fees, which will run into the hundreds, don’t count towards the deductible, and the way they do the “math” to calculate the reimbursement is backwards and in their favor to nickel and dime you at every chance they get. Constant denials and appeals. ### 1/5 — Overpriced *2026-06-26, version 5.7.708* Cost high and you get little What started at $35 a month has gone up to $210 a month and I have had almost no claims except for medication. And even that became restricted. Go elsewhere for insurance! ### 1/5 — Will Never Recommend Them *2026-06-24, version 5.7.708* I am absolutely disgusted by Healthy Paws’ recent policy changes for pets over 7 years old. After being a loyal customer for more than 10 years, I never expected the company to effectively reduce coverage just when senior pets are most likely to need it. Healthy Paws has downgraded reimbursement rates and more than doubled deductibles for older pets, leaving long-time customers with significantly worse coverage despite years of faithfully paying premiums. Many of us purchased pet insurance specifically to protect our pets as they age, yet Healthy Paws appears to be changing the rules once pets reach the stage of life where coverage matters most. What makes this especially frustrating is that existing customers are essentially trapped. After years with the company, switching insurers often isn’t a realistic option because of pre-existing condition exclusions. Healthy Paws knows this and still chose to reduce the value of coverage for senior pets. Numerous pet owners have reported similar changes affecting pets aged 7 and older at renewal. This is a terrible way to treat customers who have supported your company for a decade or more. Loyalty clearly means nothing when corporate profits are put ahead of the people and pets who trusted you. I can no longer recommend Healthy Paws to anyone considering pet insurance. If you’re shopping for coverage, pay close attention to what can happen when your pet gets older—because that’s when you find out what kind of company you’re really dealing with. ### 5/5 — I sleep better knowing I have Healthy Paws for my Boy! *2026-06-15, version 5.7.708* I have been very pleased with this insurance. We did a lot of comparing companies and Healthy Pets was the best in our estimation. The customer service is wonderful and they can explain any questions not answered here. I would advise anyone looking for pet insurance to check out Healthy Paws. ### 1/5 — App never works *2026-06-11, version 5.7.708* Whoever designed the app did a poor job. Trying to login and it constantly crashes. Asked to authenticate by sending a confirmation code to my phobe number. Says I need to type in my phonr number but you can’t click into the form and the keyboard won’t show. Other options error out. Can’t even login. ## Frequently asked questions about Healthy Paws App ### What does the Healthy Paws App do? The Healthy Paws App allows pet parents to easily submit insurance claims by taking a picture of their invoice, eliminating the need for physical paperwork. It also provides features to check the status of submitted claims, manage your account, and view messages from Healthy Paws regarding your policy or claims. ### How do I submit a claim using the app? To submit a claim, simply open the app, navigate to the claim submission feature, and take a clear picture of your veterinary invoice. The app will then process this image to initiate your claim, making the process quick and paperless. ### Is the Healthy Paws App free to use? Yes, the Healthy Paws App is free to download and use for existing Healthy Paws pet insurance policyholders. There are no additional costs associated with using the app to manage your account or submit claims. ### What kind of pet insurance does Healthy Paws offer? Healthy Paws offers a top-rated pet insurance plan for cats and dogs that covers injuries and illnesses. This coverage includes new injuries and illnesses, emergencies, genetic conditions, and more, providing peace of mind for veterinary care. ### Can I manage my account information through the app? Absolutely. The Healthy Paws App allows you to manage your account by updating personal information, billing details, and even changing your claim reimbursement method. You can also view messages from Healthy Paws related to your claims or policy. ## Version history (last 5 releases) ### 5.9.727 — 2026-08-21 We periodically make updates to improve your app experience. Here's what's new: • Important messages from Healthy Paws. When we have something time-sensitive to share, you'll see it when you log in. Tap to dismiss when you're done. • Updated contact and support information within the app. • Minor enhancements and behind-the-scenes improvements. ### 5.7.708 — 2026-04-11 Update enables multi-factor authentication for account access. ### 5.6.685 — 2025-12-22 We periodically make updates to improve your app experience. Here’s what’s new: • Updated Airvet tile Enabled push notifications for Airvet • Fixed bug that incorrectly displayed push notifications as turned off • Minor bug fixes ### 5.5.647 — 2025-10-04 We periodically make updates to improve your app experience. Here’s what’s new: - Enabled direct Airvet access for Healthy Paws customers. Just click the Airvet tile in our app to download it—your info is prefilled for easy signup. Connect with a vet professional anytime, 24/7. ### 5.5.622 — 2025-08-13 We periodically make updates to improve your app experience. Here’s what’s new: • Increased security, including stronger password change requirements • Improved claim status tracker ## Apps similar to Healthy Paws App | App | Rating | Price | Category | | --- | --- | --- | --- | | [Pets Best Pet Health Insurance](https://appshunter.io/ios/app/pets-best-pet-health-insurance/id1177692522) | 4.6 (8,988) | Free | Finance | | [MaxRewards Credit Card Rewards](https://appshunter.io/ios/app/maxrewards-credit-card-rewards/id1435710443) | 4.5 (16,897) | Free | Finance | | [Lemonade Insurance](https://appshunter.io/ios/app/lemonade-insurance/id1055653645) | 4.8 (85,967) | Free | Finance | | [MetLife Pet](https://appshunter.io/ios/app/metlife-pet/id1534969901) | 4.6 (25,849) | Free | Finance | | [ASPCA Pet Health Insurance](https://appshunter.io/ios/app/aspca-pet-health-insurance/id1264707508) | 2.1 (24) | Free | Finance | | [Spot Pet Insurance](https://appshunter.io/ios/app/spot-pet-insurance/id1480854676) | 2.3 (17) | Free | Finance | ## Related topics [healthy paws pet insurance app](https://appshunter.io/ios/topics/healthy-paws-pet-insurance-app) · [healthy paws](https://appshunter.io/ios/topics/healthy-paws) · [healthy paws app](https://appshunter.io/ios/topics/healthy-paws-app) · [healthy paws pet insurance](https://appshunter.io/ios/topics/healthy-paws-pet-insurance) · [healthy pet connect](https://appshunter.io/ios/topics/healthy-pet-connect) · [lemonade pet insurance](https://appshunter.io/ios/topics/lemonade-pet-insurance) · [paws tcnj](https://appshunter.io/ios/topics/paws-tcnj) · [healthy paws home kitchen](https://appshunter.io/ios/topics/healthy-paws-home-kitchen) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*