# Healthy Paws App — user reviews > 212 indexed App Store user reviews of Healthy Paws App by Healthy Paws Pet Insurance, rated 4.40/5 from 454 ratings. - Source: https://appshunter.io/ios/app/healthy-paws-app/id849105071/reviews - App overview in markdown: https://appshunter.io/ios/app/healthy-paws-app/id849105071.md - Rating breakdown: 5★ 366 · 4★ 8 · 3★ 10 · 2★ 13 · 1★ 57 ## What do users think of Healthy Paws App? Overall sentiment: neutral **Pros** - 👍 Easy to submit claims - 🚀 Fast reimbursement - 💡 Excellent coverage - 🐶 Caring and responsive to pet's well-being - 👍 Hassle-free experience - 💡 Flexible policy options **Cons** - 🔼 Significant premium increases over time - 🐛 Unreliable app performance - 🔍 Difficulty canceling policy - 🤔 Inconsistent claim processing - 🔍 Requests for redundant medical records **Commonly reported bugs** - App crashes frequently - Login and claim submission issues - Inability to view claim details in app **Most requested features** - Improve app stability and functionality - Provide more transparency on premium increases - Streamline cancellation process - Enhance customer service communication ## Newest reviews (15 of 212) ### 2/5 — Been great but broke *2026-08-04, version 5.7.708* I have used the app for years but when I went in this morning to access something, it literally would not log me in. Tried email code about 4 or 5 times and once code was entered, it just hung up. I tried texting code, never got it. I tried phone call and when I went to say call me it was greyed out. I finally just opened the website and was able to get logged into my account. Please fix the app! ### 2/5 — Login sucks *2026-05-11, version 5.7.708* App sucks now because of this new Chubb login. ### 1/5 — Claims keep disappearing *2026-04-27, version 5.7.708* Claims keep disappearing ### 1/5 — Worst Update Ever! *2026-04-26, version 5.7.708* I cannot get into my account, I go through authentication and it never completes! It’s completely useless! Please fix this ASAP ### 1/5 — Login process broken *2026-04-24, version 5.7.708* Please go back to easier log in process. Now you have to do multiple steps then the log in times out with a fetch error so you have to start over with all the steps again. I’ve never received so many verification codes! ### 2/5 — Please fix the log in *2026-04-23, version 5.7.708* I’ve never had a problem filing a claim, the app is easy to use. But this latest update makes it a pain in the butt to log in every time. No more Face ID. I’m ok with the multi factor authentication but make it easier! ### 1/5 — New multi factor authentication sucks *2026-04-18, version 5.7.708* Please go back to how the app worked before this recent update, where we could set a passkey like faceID and log in within seconds. Having to get a texted or emailed link every. Single. Time. We. Log. In. IS BEYOND RIDICULOUS!! I swear, you guys do whatever it takes to make it more difficult, more time consuming, and more frustrating to seek reimbursement. This is some shady stuff and along with your ridiculous rate hikes just further confirms I will never use your coverage again with future pets. ### 1/5 — New update sucks *2026-04-17, version 5.7.708* Why did it go from signing in via facial recognition to now signing in w email and password. This is backwards - fix it asap! ### 2/5 — Feels like they made the app difficult to use *2026-04-17, version 5.7.708* There were already many UI improvements to be made, but the latest 2 factor is atrocious. 1. The confirm and cancel buttons are swapped, so you’re likely to press the wrong button and have to start over. Confirmation is usually on the right side. 2. Why is there a webpage that opens and you have to 2-factor every time? It’s annoying. If we must 2-factor, it should be built into the app. 3. You should be able to view the claims/invoices you submitted 4. There’s no process for appeals, there’s no way to track appeals processes. What? ### 1/5 — Recent update broke the app *2026-04-17, version 5.7.708* Can’t log in. Support link is dead. Can login to the web portal, so it’s not an account issue. ### 1/5 — Can’t view payment methods *2026-04-03, version 5.5.647* The option to view and change payment methods is inaccessible. It opens another browser within the app that makes me sign in again, then makes me do MFA. However, when I try to do the authentication, it says “bad request.” There’s no way around this that I can see, so I’m just stuck with no way to change my payment methods. ### 1/5 — Absolute scam *2026-03-15, version 5.5.647* This company is atrocious. Will look for any excuse possible to deny claims. Even when there is clear evidence covered by the possible, you will spend 6 months arguing with the representatives insinuating that they don’t have to cover anything. Do not waste the $30 a month. This company is not a pet insurance company. They are scammers ### 2/5 — Password autofill is a no go *2026-01-29, version 5.6.685* All I want is for the Passwords app to work with this app. 😭 ### 2/5 — can’t access *2025-12-28, version 5.6.685* I’m using an older iPad and the app is no longer accessible. The iPad can’t handle iOS26, but is otherwise up to date. I clicked the “app support” button in the app store, but it went to a failed link. Hopefully this will be resolved soon! ### 1/5 — Price hike!! *2025-10-11, version 5.5.647* I used to pay $33 10 years ago. They are now charging $257!! A month!!!! That’s more that my car insurance. This is not okay and taking advantage to people. And before you respond with price hikes are a normal practice. They aren’t to this degree! ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy app lousy company *2026-08-31, version 5.9.727* We had been with Healthpaws for 15 years but just cancelled after they tried to increase our premium by 48%. I’m pretty sure they purposely make their app incredibly hard to use in order to make it harder to make a successful claim. ### 1/5 — Two factor sign in every time??? *2026-08-06, version 5.7.708* Changing to one star. You have to sign in every time you open the app with two factor authentication. Totally ruins the point of having an app instead of the website. ### 1/5 — Bait-and-switch on senior pet owners *2026-07-31, version 5.7.708* I have been a paying customer with Healthy Paws for nine years since my dog was a puppy. Now that he is 9 years old and needs coverage the most, they have continuously increased my monthly premium (now over $100/mo) while automatically downgrading my coverage from 80% to 70% and doubling my deductible to $500. Raising prices while cutting coverage on loyal customers with aging pets is terrible business. Buyers beware once your pet reaches senior age. ### 1/5 — Lousy *2026-07-24, version 5.7.708* This is the worst app. They did not observe how other apps work and how individuals naturally think and use key strokes. I end up hitting cancel when I want to continue. Additionally, I need to sign in to see my claim statement via multiple steps including validating my account on repeat. There is a lot of room for improvement, but this entire company has gone down hill. They were amazing when I joined 10 years ago, but cutting the amount I can get refunded because my dog is old and now cheaping out on an app, is frustrating. ### 1/5 — Impossible to log in *2026-07-17, version 5.7.708* For what they charge monthly one would think they have the funds for reasonable infrastructure. ### 1/5 — Terrible Sign In + Rate Increases *2026-07-07, version 5.7.708* I get irrationally angry every time I have to open this app and deal with this company. If your dog isn’t old and sick yet, cancel your coverage while you can. Why did you downgrade the sign in process and take away Face ID? It feels intentional, especially coupled with the downgraded coverage and increased premiums for older pets. Now every time I have to open a browser and verify via text. Every single time. Very long and tedious. Extremely frustrating UI. The buttons are backwards, and I always end up cancelling and having to start over. If my dog wasn’t old and sick, I would drop this garbage company like a hot potato. There are no protections like people have for pre-existing conditions, so they know you’re stuck with them. They also do not cover exam fees, which will run into the hundreds, don’t count towards the deductible, and the way they do the “math” to calculate the reimbursement is backwards and in their favor to nickel and dime you at every chance they get. Constant denials and appeals. ### 1/5 — Overpriced *2026-06-26, version 5.7.708* Cost high and you get little What started at $35 a month has gone up to $210 a month and I have had almost no claims except for medication. And even that became restricted. Go elsewhere for insurance! ### 1/5 — Will Never Recommend Them *2026-06-24, version 5.7.708* I am absolutely disgusted by Healthy Paws’ recent policy changes for pets over 7 years old. After being a loyal customer for more than 10 years, I never expected the company to effectively reduce coverage just when senior pets are most likely to need it. Healthy Paws has downgraded reimbursement rates and more than doubled deductibles for older pets, leaving long-time customers with significantly worse coverage despite years of faithfully paying premiums. Many of us purchased pet insurance specifically to protect our pets as they age, yet Healthy Paws appears to be changing the rules once pets reach the stage of life where coverage matters most. What makes this especially frustrating is that existing customers are essentially trapped. After years with the company, switching insurers often isn’t a realistic option because of pre-existing condition exclusions. Healthy Paws knows this and still chose to reduce the value of coverage for senior pets. Numerous pet owners have reported similar changes affecting pets aged 7 and older at renewal. This is a terrible way to treat customers who have supported your company for a decade or more. Loyalty clearly means nothing when corporate profits are put ahead of the people and pets who trusted you. I can no longer recommend Healthy Paws to anyone considering pet insurance. If you’re shopping for coverage, pay close attention to what can happen when your pet gets older—because that’s when you find out what kind of company you’re really dealing with. ### 1/5 — App never works *2026-06-11, version 5.7.708* Whoever designed the app did a poor job. Trying to login and it constantly crashes. Asked to authenticate by sending a confirmation code to my phobe number. Says I need to type in my phonr number but you can’t click into the form and the keyboard won’t show. Other options error out. Can’t even login. ### 1/5 — Update killed app *2026-05-04, version 5.7.708* Most recent update has killed the app. It loops from sign in to authorize to sign in screen. Unable to submit receipts without access. Needs to be fixed immediately. ## Most praised reviews (10 highest-rated) ### 5/5 — I sleep better knowing I have Healthy Paws for my Boy! *2026-06-15, version 5.7.708* I have been very pleased with this insurance. We did a lot of comparing companies and Healthy Pets was the best in our estimation. The customer service is wonderful and they can explain any questions not answered here. I would advise anyone looking for pet insurance to check out Healthy Paws. ### 5/5 — Wonderful Pet Insurance *2026-03-01, version 5.6.685* I would give them 10 Stars ### 5/5 — Best Pet Insurance *2026-02-10, version 5.6.685* We have had Healthy Paws insurance on our 5.5 yom lab since he was a puppy. This last thanksgiving we found out he has an aggressive form of lymphoma. Without insurance it would have been extremely difficult financially to provide him the treatment he needed and deserves. Knowing we had Healthy Paws made the decision to treat easy. He’s 2.5 months into CHOP and doing great. Had we not had excellent pet insurance, the cancer would have taken him by now. Thank you Healthy Paws. ### 5/5 — AMAZING! *2026-01-02, version 5.5.647* I simply cannot say enough good things! This company is the real deal and we’re there for us when we needed them most. So grateful and we recommend Healthy Paws to everyone we know! ### 5/5 — Autofill doesn’t work *2025-12-04, version 5.5.647* I’m an app developer, and I noticed: The email textfield in the sign-in page doesn’t have autofill support enabled. The password field is fine. Hope you guys can fix :) Otherwise great app! ### 5/5 — Great insurance *2025-09-12, version 5.5.622* There when you need it ### 5/5 — Great app *2025-08-11, version 5.4.601* This is tremendous! You snap a photo and your claim is filed. The records are all in there. It’s so so fast and easy! Great app and great company !! ### 5/5 — Best pet insurance *2025-07-19, version 5.4.601* I love this company. Fast reimbursement. Covered a dental with several issues like abscess and an oral growth, IVDD surgery, and now a soft tissue surgery. So happy I have this. My dog is in excellent health overall because I have the best medical care. Get this right away! ### 5/5 — Bonnie and Bailey *2025-06-20, version 5.4.601* They are awesome, have had healthy paws since my first pup was born. Like any Medical insurance it is a cost each month but if you want a piece of mind Healthy Paws is the best. You hope you never need medical insurance but if you do you are glad you have it and that’s not the time to encounter issues. Healthy paws is the best when you submit a claim it is expedited, they follow up to make sure you pup is doing better. No scam no games to avoid paying. And their policy is very clear and easy to understand. I couldn’t ask for a better insurance heck it’s twice as good as my health insurance . If you want world class pet insurance Call Healthy Paws it will be the best thing you ever did for your pets. Thank you Healthy Paws you are great… ### 5/5 — Insurance yes/no ? *2025-06-09, version 5.4.601* You might think that you don’t have a problem or reason to have pet insurance. You are so wrong we have been with them for I believe for seven years. Every couple of years something happens. Healthy Paws takes excellent care and gets our payments to us quickly. Thank you healthy paws. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*