# Hearing Remote — user reviews > 222 indexed App Store user reviews of Hearing Remote by Sonova AG, rated 4.40/5 from 4,733 ratings. - Source: https://appshunter.io/ios/app/hearing-remote/id1341500995/reviews - App overview in markdown: https://appshunter.io/ios/app/hearing-remote/id1341500995.md - Rating breakdown: 5★ 3,276 · 4★ 697 · 3★ 342 · 2★ 155 · 1★ 263 ## What do users think of Hearing Remote? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Useful for adjusting hearing aids - 🚀 Reliable connection when it works **Cons** - 🐛 Frequent disconnections and Bluetooth issues - 🔋 Battery drain problems - 🐛 App crashes and freezes - 🐛 Unreliable volume and program controls **Commonly reported bugs** - App not recognizing hearing aids - Settings not saving properly - Streaming audio issues - Compatibility problems with newer iOS versions **Most requested features** - Independent left/right volume control - More customization options for hearing aid settings - Integration with smartwatch - Improved stability and reliability ## Newest reviews (16 of 222) ### 2/5 — Iphone not pairing *2026-08-23, version 5.5.0* After the last iPhone update my hearing aids repeatedly lose their pairing with the app. I have to try to reconnect several tines before it works. I have used the app for almost three years now. Each time there is an OS update I have to reinstall. It has never taken so many times to get it to work. The update worked for about a week and is not connecting now. ### 3/5 — When it works… *2026-08-13, version 5.5.0* I’ve lost count of the number of times I’ve had to reinstall the app because all I get is a blank screen. Similarly with having to ‘forget devices’ and reconnect. Main benefit is the TV connection but again often the TV connect screen doesn’t show and I have to close and reopen the app. When I finish this, I’ll be reinstalling the app… again ### 2/5 — Hearing Remote *2026-08-08, version 5.5.0* I’m not happy with it. I cannot get rid of the buzzing noise ### 2/5 — User of hearing aids *2026-08-06, version 5.5.0* Keeps dropping the connection from phone!!😖 ### 3/5 — Device connectivity *2026-07-17, version 5.5.0* On a previous version of this app it tracked how many steps I took in a day Now it has updated it no longer does this although the option is still there ### 3/5 — switching off connections *2026-05-08, version 5.4.2* Hearing Aid quite a few times go off line and disconnect mostly at the most unoppotune time ,They have recently come back from the manufacture after a service, ### 2/5 — Average wear time *2026-05-01, version 5.4.2* The average wearing time does not work and Spec Savers can’t fix it. It used to work. Adjustments don’t seem to store ? ### 1/5 — Annoyed *2026-04-22, version 5.4.2* Great when it works! For the past few months I’ve had an extremely poor quality of life thanks to the instability of this app! I’m using an iPhone 16 and even with repeated visits to Specsavers to try and rectify the issues nothing happens. If you claim to be a caring company then get the issue sorted and let customers have a decent life ### 1/5 — Can't connect my Specsavers hearing aids *2026-04-11, version 5.4.2* For ages my hearing aids connected and the app made a difference in different situations. Now, no matter what I do I cannot connect my hearing aids. What has changed? ### 1/5 — Not working *2026-04-03, version 5.4.2* This app is not working. The hearing aids are always disconnected. I must delete and reinstall the app every 2 days as I have just a white screen and no access to the settings. I give up. ### 2/5 — Unstable app *2026-04-02, version 5.4.2* The app needs to refreshed frequently to maintain full connection with the hearing aids. ### 1/5 — Poor quality *2026-04-02, version 5.4.2* Charging is uneven. Frequent failures to connect to bluetooth. ### 2/5 — Unreliable *2026-04-02, version 5.4.2* In my experience this app is extremely unreliable. It randomly changes settings back to default. I feel like I am constantly battling it. Sometimes one hearing aid or the other simply will not pair up with it. I can spend loads of time trying to reload, reinstall, re-pair. And they still won’t work right. When it does work it’s great. ### 1/5 — App won’t connect to phone *2026-03-10, version 5.4.2* It worked well, all synched up for five days, then suddenly the app and phone got disconnected. I tried all the FAQ and help suggestions I could find, but none have worked. It’s impossible to find a live person to help. Very poor support. ### 4/5 — Bluetooth *2026-03-08, version 5.4.2* Having terrible problems connecting both hearing aids to Bluetooth as it means you can’t adjust both if only one shows up on the app particularly as right ear is worse than my left and sometimes I need to turn it up if I have a quiet speaker on my right side ### 2/5 — Bluetooth *2026-03-04, version 5.4.2* Have new hearing aids.Got them from SpecSavers, basic Advance model.Hear aids I think are good. Third pair over 10 years. This pair has Bluetooth to connect everything. Phone, Music and TV but it also has a mind of its own. The Phone one ear only , hearing aids are connected,by what app is saying.Have to turn hearing aids off and on. Have music on Bluetooth speakers and hear aids will override and connect and I don’t want that. Go to settings, forget hearing aids and then phone doesn’t work, disconnected.So don’t hear phone ringing unless next to me. Also does not have a very good distance 4/5 m and then starts to break up, same with TV . All VERY annoying. Can it be fixed, is it the app or the chip in the hearing aid or both??? ## Most critical reviews (10 lowest-rated) ### 1/5 — Hearing Aids only *2026-08-26, version 5.5.0* So Bluetooth headsets don’t count as “Hearing Aid” devices? Waste of time, sorry ### 1/5 — Hearing Remote App *2026-08-20, version 5.5.0* Constant problems! Often won’t stream audio, frequently unable to pair, app freezes, won’t save customized hearing environments, random tones, automatically switches modes and get feedback and tinnyness,try to changes volume and drops calls, … … … ### 1/5 — Connect *2026-07-01, version 5.5.0* I have downloaded this app on two different iPhone 16 plus and it’s been unable to detect my hearing aids ### 1/5 — Doesn’t connect *2026-06-30, version 5.5.0* Only connects when first switched on. If hearing aid is switched of and in later in the day it won’t connect ### 1/5 — Rubbish App *2026-06-21, version 5.4.2* Very hard to make Bluetooth connections, when finally connected and set aids, turn app off and goes back to default. Very frustrating. Still will not find hearing aids and when it finally does it times out before connecting. ### 1/5 — 👎🏻 *2026-06-18* Não conecta mais os dois lados juntos dos aparelhos ### 1/5 — Poor interface *2026-05-31, version 5.4.2* The interface cuts in and out or fails to connect ### 1/5 — Hearing *2026-05-19, version 5.4.2* I’m about as pleased with this app as I am with the audicus hearing aids. ### 1/5 — USELESS. Waste of money *2026-05-01, version 5.4.2* No customer service. Do not use them I would rather ask someone to repeat themselves than wear them and still ask to repeat. Have to keep TV and radio at same level because aids give no help. The only brand my insurance company would cover and I still paid additional $4000. ### 1/5 — Needs to do better *2026-04-24, version 5.4.2* This app is horrible. It constantly switches automatically from clarity to normal. Once the volume and tone are set they shouldn’t move! Can’t you fix that? ## Most praised reviews (10 highest-rated) ### 5/5 — Beneficial *2026-06-17, version 5.4.2* I have used this app for a week as of now. It is simple and easy for me to use. One thing I would actually recommend and find beneficial is to be able to have this connect with my Apple health app, in which the steps and time would be nice to have. Along with this it would be able to connect to the decibels in helping with the sound. ### 5/5 — Patient *2026-06-17, version 5.4.2* So far really great. This is my first day with my Audicus hearing Aids. ### 5/5 — Excellent *2026-06-06, version 5.4.2* I could barely hear and now I can. Wonderful and easy to operate. ### 5/5 — Junk *2026-04-04, version 5.4.2* It does not ring when u get a text or phone call and none of the other inside the app work like support and anything else in there ### 5/5 — Audi is *2025-05-05, version 5.2.0* Very satisfied with the hearing aids and the customer service. Thank you for the opportunity to hear better. ### 5/5 — Ajuste para vários ambientes *2025-04-14* Me Ajuda muito em ambientes barulhentos ou silenciosos ### 5/5 — Funktionstasten *2025-02-06* Der App funktioniert einwandfrei aber in der neuesten Version gibt es keine möglichkeit die Funktionstasten in der App selber einstellen ### 5/5 — Funktional aber verbesserungsfähig *2024-11-29* Die App funktioniert weitgehend gut. Ein Anmeldezwang an irgendeinem externen Server ist nicht vorgesehen (hoffentlich bleibt das so). Als Verbesserungswunsch bleibt: Das Standard-Profil wird nach Ausschalten der Hörgeräte beim Laden immer zurückgesetzt. Etwaige Anpassungen müssen stets neu vorgenommen werden. ### 5/5 — Perfect *2024-10-08, version 5.1.0* Easy to use. Works perfectly. It’s a MUST for my hearing AIDS. ### 5/5 — A Wonder *2024-10-06, version 5.1.0* I am blown away by the hearing remote, I had thought I might not persevere with the hearing aids but listening to my music and books I am totally sold on them, no going back. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*