# Hearth: AI Guest Messaging — AI guest messaging for hotels

> AI-powered unified inbox and guest management for hotels. (iPhone/iPad app by Symphia LLC.)

- Source: https://appshunter.io/ios/app/hearth-ai-guest-messaging/id6796202866 (this page in markdown: same URL + `.md`)
- Developer: [Symphia LLC](https://appshunter.io/developer/6788514322)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 6 MB
- Languages: American English
- Released: 2026-08-12
- Data updated: 2026-10-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hearth-ai-guest-messaging/id6796202866/reviews.md

## What is Hearth?

Hearth is the front desk's inbox.

Every guest conversation — SMS, WhatsApp, email, phone calls and web chat — arrives in one thread per guest, so nobody has to check five places to find out what a guest already asked. An AI concierge answers the routine questions and hands anything sensitive to a person.

Hearth is staff software. You sign in with your work email and a one-time code, so there is no password to pass around at a shift change.

IN THE APP

• Unified inbox — SMS, WhatsApp, email, voice and web chat in one thread per guest
• AI drafts you approve before they send, plus saved replies for the questions you answer every day
• Dictate a reply hands-free while you are walking the floor
• Guest profiles with the stay, room, key code and the full history of every message and call
• Call recordings playable inside the transcript, where the call happened
• Tasks and department orders, so a request becomes work someone owns
• Escalations that page on-call staff by text or phone when a guest needs a human
• Journeys that reach out at the right moment — before arrival, at check-in, after check-out
• Reviews, guest feedback and no-code guest mini apps
• Connected to your PMS, so reservations, rooms and stay status stay in step

Hearth by Symphia.

## Key features

- Unified guest inbox
- AI-assisted responses
- Guest profiles
- Task and order management
- Automated guest outreach
- PMS integration

## Is Hearth safe?

Not enough ratings yet to assess Hearth.

## Is Hearth legit?

Hearth: AI Guest Messaging appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Hearth is 65 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/hearth-ai-guest-messaging/id6796202866/reviews.md

### 5/5 — So impressed we’re rolling it out everywhere

*2026-09-15*

We’ve been incredibly impressed with Hearth. We’re using it for guest messaging at our hotels, and the experience has been remarkably smooth. Guests are getting prompt, thoughtful responses, and what has surprised us most is how well Hearth understands intent and context — in many cases, the answers are more complete and helpful than what we were previously able to provide manually.

We were already using Symphia’s AI voice agent and had a great experience with it, so adding Hearth felt like a natural next step. The combination has been a game changer for how we communicate with guests across both voice and messaging.

The results have been so strong that we’re now rolling Hearth out across our entire hotel portfolio. Highly recommend it to any hospitality operator looking to improve response times, consistency, and the overall guest experience. An absolute game changer for hospitality.

## Frequently asked questions about Hearth

### What is Hearth's main function for hotels?

Hearth acts as a unified inbox for all guest communications, including SMS, WhatsApp, email, phone calls, and web chat. It uses AI to answer common questions and streamlines operations for hotel staff.

### How does Hearth use AI?

The AI concierge within Hearth answers routine guest questions, freeing up staff time. It can also draft replies for staff to approve, ensuring consistent and efficient communication.

### What kind of guest information is available in Hearth?

Guest profiles in Hearth include stay details, room number, key code, and a complete history of all messages and calls. This provides staff with comprehensive context for each guest interaction.

### Can Hearth manage guest requests and tasks?

Yes, Hearth allows staff to create tasks and department orders for guest requests, ensuring that work is assigned and owned. It also supports escalations to page on-call staff for urgent guest needs.

### Does Hearth integrate with hotel systems?

Hearth connects with your Property Management System (PMS) to keep reservations, room status, and stay information synchronized, reducing manual data entry and potential errors.

### How does Hearth handle security for staff access?

Staff sign in using their work email and a one-time code, eliminating the need to share passwords between shifts. This enhances security and simplifies account management.

### What is the update frequency for Hearth?

Hearth was last updated on September 30, 2026, with version 1.0.18. The release date was August 12, 2026, indicating active development and regular improvements.

### Is Hearth available on multiple devices?

Yes, Hearth is supported on both iPhone and iPad, allowing hotel staff to manage guest communications from various Apple devices.

## Version history (last 5 releases)

### 1.0.18 — 2026-09-30

Hearth has a refreshed look, with our new h. app icon and consistent branding throughout the app.

Choose Light or Dark in your personal settings. Your appearance preference follows your account across Hearth on the web, iPhone, and Android. Light remains the default.

### 1.0.17 — 2026-09-29

Simpler Settings for your hotel:

• Find personal preferences, property details, team access, and billing in clearly organized groups.
• See the integrations configured for the selected property, with clearer setup and activation details.
• Update your profile, hotel information, and notification preferences in focused editors.

### 1.0.16 — 2026-09-26

Photo ID review for your front desk:

• Review guest ID photos from conversations, guest profiles, and registration details.
• Accept or reject a check and add an optional review note.
• See the saved decision and who reviewed it.

### 1.0.15 — 2026-09-24

Clearer guest email conversations:

• Read the full retained email text in email review and guest conversations.
• See original recipient, Cc, and sent-time details when available.
• Keep email attachments accessible when linking a message to a guest.

### 1.0.14 — 2026-09-18

Start guest conversations more easily:

• Open a guest’s conversation even before any messages have been exchanged.
• Find existing guests and start messaging directly from guest search.
• Share guest information using the conversation composer, with improved checks for the correct guest, hotel, and available messaging channel.

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## More apps by Symphia LLC

- [Symphia](https://appshunter.io/ios/app/symphia/id6788514320)
- [Linen: AI Housekeeping](https://appshunter.io/ios/app/linen-ai-housekeeping/id6807616191)

All apps by Symphia LLC: https://appshunter.io/developer/6788514322

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-02.*