# Hearth for Contractors — user reviews > 127 indexed App Store user reviews of Hearth for Contractors by Hearth, rated 3.40/5 from 298 ratings. - Source: https://appshunter.io/ios/app/hearth-for-contractors/id1383073333/reviews - App overview in markdown: https://appshunter.io/ios/app/hearth-for-contractors/id1383073333.md - Rating breakdown: 5★ 165 · 4★ 11 · 3★ 7 · 2★ 16 · 1★ 99 ## What do users think of Hearth for Contractors? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Helpful financing options - 👍 Organized CRM features - 🚀 Streamlined workflow **Cons** - 🐛 Frequent app crashes - 💰 Extremely high interest rates - 🔍 Lack of transparency in financing - 🕰️ Slow processing of payments - 🤖 Unreliable customer support **Commonly reported bugs** - Quotes and contracts disappearing - Issues with converting quotes to contracts - Freezing and crashing on mobile devices **Most requested features** - Integration with QuickBooks - Ability to customize contracts - Improved invoicing and payment features - Better reporting and analytics ## Newest reviews (17 of 127) ### 2/5 — My experience *2026-08-16* I signed up for Hearth because the concept sounded great, and I was excited to be able to offer financing options to my customers. Unfortunately, my experience has been very different from what was explained to me by the sales team. I was told that customers with credit scores over 680 would have access to 0% APR financing programs. Based on that information, I felt confident presenting Hearth as a financing option to my clients. However, when I actually tried to use it with a client who has a 700+ credit score, they didn’t even qualify for the full loan amount needed for their project. My biggest issue is that the expectations set during the sales process did not match the actual experience. If the 0% APR programs and loan amounts are dependent on additional factors beyond credit score, that should have been clearly communicated upfront. I signed up expecting to provide my customers with a strong financing option, and unfortunately, I don’t feel the sales team accurately represented what would actually be available to them. ### 2/5 — Bad app *2025-12-13, version 2.1.0* The app isn’t smooth by any means. Hard to get money paid to you hard to make invoices the ONLY thing they make easy is getting financing. Deleting and going back to jobber… wasted a lot of money and time on this :( ### 2/5 — Junk *2025-11-11, version 2.0.0* The app doesn’t only works when it wants to. The simplest thing to add a client doesn’t work half the time and takes longer to input information than it does to sale the job. The app comes with drop downs that you can only use on a computer so having an app on a mobile device is completely useless. We will be looking for other/better apps to use for our business ### 2/5 — I’ve been using hearth for a year *2025-11-09, version 2.0.0* Unfortunately I have to write a bad review and I don’t like doing this especially that I’ve used this platform for close to a year now. The pages will freeze up mid quote/ contract and you’ll have to restart everything you were doing ### 3/5 — Quotes *2025-10-10, version 2.0.0* I’m unable to convert quotes into invoices the items listed on the quotes are going to be the same for the invoices at the same price. Why doesn’t it allow me just to convert a quote into an invoice? ### 4/5 — 🙏 *2025-10-04, version 2.0.0* Not allowing to change the date on the contract, this needs to be updated ### 1/5 — Horrible company *2025-09-15, version 1.99.0* Horrible company ### 1/5 — Hearth review *2025-09-12, version 1.99.0* When I signed up for hearth they promised payment processing. They did not allow payment processing for over 6 months after signing. They also allocated my account to tier 1 support (priority) and I could never get in contact with my support agent. ### 1/5 — The worst company *2025-09-10, version 1.99.0* Hearth offered to help me with my financing process, but none of my clients have been approved by them. They are liars. I do not recommend this platform. It is very expensive and not worth it ### 1/5 — Review of my experience. *2025-08-29* When I first signed up with Hearth, I was really excited about the idea of being able to offer financing to my customers and growing my business. Unfortunately, after months of back and forth, I ended up switching to another company for my CRM because Hearth’s system just isn’t functional. The CRM is missing many basic features that contractors need, and the app constantly has issues. Updates don’t fix the core problems—it still doesn’t run smoothly. Recently, they announced they were “rebuilding” the CRM and made it sound like a major upgrade, but in reality, it was just a few small changes. These are things my $40 subscription with another CRM already includes. On top of that, Hearth is very expensive compared to alternatives, yet it delivers much less value. I’ve tried many CRM systems, and honestly, this has been one of the worst experiences. **Developer response:** Thanks for taking the time to share your experience with us. We’re sorry to hear that Hearth didn’t meet your expectations and that you ran into issues with the CRM. Your feedback is exactly why we’ve been hard at work rebuilding the app from the ground up. We’re currently rolling out Hearth 2.0, a completely redesigned experience with stronger CRM features, better performance, and our new AI Receptionist to help contractors capture more leads and close jobs faster. We’d love to invite you to our beta program so you can test the new app firsthand and share direct feedback on what features matter most to you. If you’d be open to it, please reach out to us at support@gethearth.com and we’ll get you early access. We truly appreciate your honest feedback—it helps us improve and build the product contractors need. ### 1/5 — Avoid *2025-07-20* Total waste of money. Paid a ton of money to have this service so we could offer it to our customers only to find out all they do is shop a bunch personal loan places for customers. Zero help for the contractor that pays them. Every single person we sent an application to went with a cheaper contractor after approved or just took the cash and ran. So when our year was up we were excited to done with this scam, only to find out they auto renewed without our approval and took $2500 out of our account. We called to complain and on the actual renewal day and they just told us to pound sand!! I don’t usually review businesses but this one has a terrible business practice and it needs to change!! Please do yourself a favor and avoid this company like the plague. ### 1/5 — HORRIBLE!!!!! Predatory company *2025-07-14, version 1.98.0* THIS COMPANY WILL STEAL YOUR MONEY! They pay for testimonies and are a predatory company. Do yourself a solid and walk the F away. Thank me later ### 1/5 — Glitchy *2025-07-13, version 1.98.0* This CRM is trash. ### 1/5 — Liar *2025-06-26, version 1.98.0* I don't recommend it, everything is a lie, they make you pay for an entrance and when you recommend a client make you look bad with lies and deceit so you have excellent credit, you waste time the client and you get very bad ### 1/5 — Had high hoped for them, but they turned out to be extremely bad *2025-06-19* Update: We have used them for over 7 months now and EVERY SINGLE CLIENT has had issues, even when their FICO scores are excellent and no mortgages and no other payments. Every single time I have had to ask my clients to call Hearth then call the loan company then deal with all this headache (literally every single time this has happened) and I feel ashamed asking them to do all of this when it should have been easier like with any other company. Definitely never using Hearth anymore. Ive had Hearth for a week. 3 clients already applied and got approved. The APR rates WERE INSANE and all 3 clients have excellent credit scores. They told me my clients qualify for 0% APR credit cards and my clients applied in somehow got denied even though all of them have more than 740 FICO. I wish I could leave this company and I regret paying them. It’s been four days that one of my clients has been trying to get with 0% APR and nothing. Cant reach customer service (limited working hours), cant find answers on the problems clients are facing, VERY little information out there for how everything works with them. Im just so ashamed in front of my clients. Definitely will not use them again and DEFINITELY WILL NOT recommend them to anyone ### 1/5 — Lots of Problems *2025-05-31, version 1.97.0* Both the app and the browser have plenty of glitches, even after the hearth 2.0 update. I’ve reached out many times when I encounter the faulty saves on duplicate quotes, or the disappearing line items while writing a draft invoice, and none of the problems ever get resolved. There’s also arbitrary character limits on the invoice personal messages that will prevent you from sending an invoice or not let you save the invoice. Additionally, the app makes my iPhone 16 burn up whenever I try to build a quote on it for more than 3 minutes. There’s something very wrong with the app. It’s very glitchy, and the contracts are very difficult to personalize with your own terms. Definitely not worth $2,200 per year with no refunds. ### 1/5 — Not worth it *2025-05-28, version 1.97.0* We have offer Hearth for a year to our customers, and after pre-qualifying, customers discover that rates are ridiculously high, require ridiculous collateral, etc. Hearth promotes themselves as a good option for those with medium credit scores. In our clients’ experience, this is not so. Not only that, but they really just appear to be a middle man. Also they are not easy to contact. Don’t waste your money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Beware *2026-06-19, version 2.3.0* This company is a scam if you don't cancel it within the year they will auto renew and this is a very costly service and they won't refund you so I highly don't recommend this company ### 1/5 — Misleading and unethical *2026-04-21, version 2.2.0* Avoid at all costs! They will auto renew for over $2300 without your permission! Almost 100 complaints on BBB about their unethical practices. ### 1/5 — Very bad *2026-04-09, version 2.2.0* App needs a lot to be improved it freezes very often ### 1/5 — Convert to contract bug *2026-02-16* I have created a ticket and tried to email and call customer service regarding this terrible bug that has been happening for the last month when you create a quote and you press convert to contract a black screen appears and app crashes. which has been confirmed by customer service also by customer service. This has still not been fixed as of feb 16. This is costing me time and money, especially when we pay $2000 plus for the software; it needs to be in tiptop shape at all times. The whole reason I got this software was because of the easy one click conversion from quote to contract, not me creating a separate contract on top of my quote. since you updated the app we cannot create contracts on mobile we have to do it on laptop or PC you need to fix this immediately ### 1/5 — Deceptive Renewal Practices & No Accountability *2026-02-05* I would never work with this company again. Hearth relies on automatic renewal language buried in their contract and refuses to offer refunds, even when the service was never used once. There is no courtesy phone call, no meaningful customer support, and no willingness to resolve issues professionally. In July 2025, I proactively called Hearth to ensure my account would not renew. I spoke with a professional and was told someone would follow up. No follow-up ever happened. No email. No case opened. No confirmation of any kind. Fast forward to February 2nd, and I was charged for another full year of service. Hearth claims they sent a renewal email in December — I never received it. If I had, I would have immediately responded to cancel. Instead, they defaulted to auto-renew and are now refusing to reverse the charge. To make matters worse, we never used this service even once during the year we paid for it. Most of our clients didn’t qualify for financing, making the service unusable for our business. At this point, we’ve paid over $5,000 for something that delivered zero value. As a business owner myself, I would never treat a client this way. Hearth won’t even get on the phone to discuss the issue — everything is handled through rigid email responses and contract language. That alone should be a red flag. We have an active dispute open with American Express and will be fighting this charge. This situation is less about the money and more about principle. Companies should not operate this way. If you search 1-star reviews on Trustpilot, you’ll find many other customers with nearly identical experiences. That tells you this is a pattern, not an isolated incident. Please reconsider working with this company. I will continue sharing this experience to prevent others from being taken advantage of. ### 1/5 — Contractors read *2026-01-25* Unless you are seriously losing a lot of money because you can’t find other financing, I would not go through Hearth. We signed up for the year and maybe had three or four customers actually get approved (out of many who were loan eligible) There is 100 problems. I could give you, but a couple that really bothered me Was how hard it was to use their App- adding customers to their portal, and then sending estimates and invoices easily. Not only is it Not smooth at all, but Anytime you close out The app on whatever device your using It will delete everything even still being open in the background. On top of this we obviously did not continue our subscription for the next year, and they refused to help us extract our customer information. ### 1/5 — Unauthorized Charge & Not a Trustworthy Company *2025-11-20* I’ve made a few mistakes in my journey as an entrepreneur, but signing up for this service was easily one of the worst. They renewed my subscription without my authorization, even after I had clearly told them I did not want to continue. I was in a difficult moment at the time, explained everything, and they still went ahead and charged me — and then refused to fix it. There are much cheaper software options out there that treat you with respect, offer real support, and actually help when you need it. Meanwhile, Hearth did nothing to help, ignored what I told them, and left me stuck with a charge I never approved. Their billing practices are predatory, their support is useless, and the company is not trustworthy at all. One of the worst experiences I’ve had with a service. Avoid it. ### 1/5 — Bad update *2025-11-07, version 2.0.0* Terrible update have had nothing but trouble Last version was simplistic and easy to use ### 1/5 — Scam *2025-09-27, version 1.99.0* You pay them to be there salesman, in return they give the client funds directly to do what they may that’s if the client has beyond perfect credit and the interest rate are SKY HIGH ### 1/5 — Waste of time and money *2025-09-21, version 1.99.0* I haven’t had a single customer use this after 1 year and they charged my business another 1800 before asking or sending a email. I want my money back if not I will be reaching out to other similar reviews to start a lawsuit. ## Most praised reviews (10 highest-rated) ### 5/5 — Unsatisfied to Satisfied *2026-03-04, version 2.2.0* I had a friend use Hearth and was ecstatic about how easy it was and the fact that they had a dedicated agent. So much so, that I referred Hearth to a friend without even being a customer. I was excited to get started offering financing, being that we are in a higher ticket industry. Now, it was just a backup because we work with insurance on restoration projects. Key word, “backup”. I signed up for the white glove service and had a great conversation with Taylor when signing up. Awesome guy and explained some newer things they were launching with AI call centers which I was SUPER pumped about. We did a demo and I was shocked at how good it was, which gave me a lot of confidence that Hearth is a forward thinking company. Then I got to onboarding where things went sideways. To make a long story short, it’s not what I expected. I won’t make any outlandish claims, but it felt as if they REALLY wanted me to send out loan applications as fast as possible. I explained that this is just a backup, but she kept reemphasizing the importance sending out applications. I did not get an answer that I felt comfortable with, so I asked to cancel. She immediately conceived and sent a message to their billing department, didn’t even care to help at that point. I already bought the product, it’s not like she had to sell anything. Then the billing team called and explained I didn’t qualify for a refund. I literally have had this for 1 month and haven’t used any of their resources. I was upset and pleaded that this was not fair and I wanted to speak to someone higher up. She denied me and said there’s no one above her. I became more frustrated to which she replied, “I am a woman and don’t appreciate you speaking that way.” I’ll admit, like I did above, I was upset. But by no means did her being by a woman have anything to do with that. The implied sexism turned me from upset, to furious. I have a wife and daughter that I provide for and for someone to say imply that I am acting a certain way based on gender is unfathomable. From my experience, I can say that the product is pretty easy to use. But the service of this company is what potential clients need to look at. 3.5 stars says something about a company, be aware. ***update, Amanda Hester was gracious enough to give me a refund and heard my frustration. Love that. Thank you very much. Amanda is the rockstar at Hearth ### 5/5 — Great service overall *2025-05-31, version 1.97.0* Great company to work with and the app is awesome as well. ### 5/5 — Good stuff! *2025-05-19, version 1.97.0* Any bad reviews must be old people that don’t know how to navigate apps. Had nothing but great experiences. You can offer financing, have a CRM and collect credit and debit cards and keep everything all together. Been super useful for my company! ### 5/5 — Awesome pricing & easy use! *2024-12-03, version 1.91.0* The system is very easy to use and understand, and the pricing to have the product is definitely worth it! ### 5/5 — Great Investment *2024-12-03, version 1.91.0* The simplicity Hearth offers, and the ability to offer financing to our customers has been in amazing growth to our companies finances. ### 5/5 — Great Partner *2024-11-30, version 1.91.0* This will help my company and clients. ### 5/5 — Easy easy easy! *2024-10-22, version 1.90.0* So smooth, helpful customer support, and affordable! 10/10 ### 5/5 — Great app and super easy *2024-10-13, version 1.89.0* Love how easy it is to add clients and send estimates - very organized ### 5/5 — I am please! *2024-10-12* Ian was a huge help with introducing me to this program and giving me space to make a decision WITHOUT being pushy; which is a huge turn off to me when a sales guy is pushy. He answer my questions and concerns, very polite and again helpful. I bought the program because I wanted something that would help me with scheduling, quotes, contracts, and offering financing. It does all of this. I was also excited about the option to have my customers pay on line and they can pay for the processing fees and see why they are. If I wanted to I could opt to pay them myself. I also don’t have to price gouge all my customers just in case they want to use financing and make payments; I don’t pay the fees the customer does if they chose to use financing. I haven’t gotten to that yet but it is an option. They even had links so my marketing team can put it on my website. Trey helped me set it up. He was extremely knowledgeable and helpful. Never speaking down to me. Even when there was something I expected the program to do and it wouldn’t (yet) he didn’t try to hide it he was truthful about it. I have had some learning curves and had to contact him to help me figure them out. If he doesn’t answer right away he gets back to me very quickly. I was not going to make a decision on purchasing a product like this until later this year but I was so impressed with what it did and offered along with the customer service I pulled the trigger and purchased this program 3 months sooner AND have not regretted it! It is like this program was customized to fit my goal and needs. And the price is not hateful at all! This is a win for Totally Stoked Septic & Plumbing Services! Thank you Ian and Trey, you guys rock! ### 5/5 — Great tool *2024-10-02, version 1.89.0* Should have added hearth to my company a long time ago --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*