# Heartland Credit Union (WI) — user reviews

> 16 indexed App Store user reviews of Heartland Credit Union (WI) by Heartland CU WI, rated 4.80/5 from 3,307 ratings.

- Source: https://appshunter.io/ios/app/heartland-credit-union-wi/id1283043039/reviews
- App overview in markdown: https://appshunter.io/ios/app/heartland-credit-union-wi/id1283043039.md
- Rating breakdown: 5★ 2,836 · 4★ 348 · 3★ 91 · 2★ 10 · 1★ 22

## What do users think of Heartland Credit Union (WI)?

Overall sentiment: positive

**Pros**

- 👍 Helpful and professional staff
- 👍 Robust and easy-to-use app
- 👍 Excellent customer service
- 👍 Seamless banking experience
- 👍 Reliable and trustworthy credit union

**Cons**

- 🐛 Frequent log-outs
- 🐛 Clunky and unintuitive app navigation
- 🐛 Lack of key features like Zelle
- 🐛 Compatibility issues with certain devices

**Commonly reported bugs**

- Check deposit function not working on iPad Pro
- Account information visible without logging in

**Most requested features**

- Add Zelle integration
- Improve app organization and flow
- Implement dark mode option

## Newest reviews (2 of 16)

### 5/5 — I moved to another city and can’t find anywhere like them so I am happy to still be a HCU member!

*2022-06-11*

Best community I could ever bank with.

### 5/5 — Accounts exposed without logging in.

*2022-05-14*

The account

## Most critical reviews (10 lowest-rated)

### 1/5 — Frustrating

*2024-06-03*

Keeps logging me out for no reason. Everything was better when it was DCCU

### 1/5 — Don’t join if you need Apple Pay

*2022-10-25*

Been over a month and they still haven’t fixed Apple Pay. I need it. If you need it. I would wait to join until they fix the issue. Shouldn’t take this long

### 2/5 — Looks nicer but lacks features

*2023-08-21*

The new app looks nicer but the menus are significantly more difficult to navigate than the other 4 banking apps that I have. The screen flow is very clunky and isn’t organized in a very intuitive way. Secure messaging sticks out as especially clunky and it defaults to the oldest message instead of the most recent so you have to swipe several times to see the most recent response. Zelle is also not available like it is for my other 3 banks (including another local credit union) which feels like a pretty big missing feature. 

Giving 2 stars because this is significantly behind other banking apps but it seems like they are making an effort to catch up and be on par with what other banks offer in mobile and online.

### 4/5 — Making progress

*2019-08-06*

App used to be really bad and slow but they have made gradual improvements to performance and features.

### 5/5 — HCU

*2026-01-16*

The people here are awesome. I would recommend this Credit Union if you want a bank that cares about their customers

### 5/5 — Heartland CU Rocks!

*2025-01-31*

The staff are always amazing and helpful.

### 5/5 — General comment

*2024-06-26*

Every question problem I have had was handled with speed and professionalism

### 5/5 — Best banking app

*2024-06-25*

This app is robust! I can do everything I need to, simply and quickly. If you haven’t downloaded this app yet, get it. If you’re not a member yet, become one. You won’t regret it!

### 5/5 — Heartland Credit Union is the beat!

*2023-11-16*

I love my credit union! Great people. Great service. I love that I can manage my money wherever I am.

### 5/5 — HCU

*2023-03-11*

I liveeee it

## Most praised reviews (4 highest-rated)

### 5/5 — Peace of mind

*2023-01-25*

I’ve been with Dane county/Heartland over 9 years! And I’ve never had a problem! This place has help me when times has been hard! Thanks for being there when times were tough, and no one was there to lend a hand.

### 5/5 — Easy to use

*2022-10-13*

I like the HCU app. It is easy to use and has everything that I need.

### 5/5 — Family

*2022-07-25*

We may not always agree, but at the end, we’re like family

### 5/5 — Check deposit function doesn’t work with ipad pro

*2022-06-22*

The window that lets you choose what account you are depositing to doesn’t open correctly. There are other bugs with signing in too.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*