# Heartland Guest App — user reviews > 169 indexed App Store user reviews of Heartland Guest App by Heartland Payment Systems, Inc., rated 1.77/5 from 898 ratings. - Source: https://appshunter.io/ios/app/heartland-guest-app/id1453231181/reviews - App overview in markdown: https://appshunter.io/ios/app/heartland-guest-app/id1453231181.md - Rating breakdown: 5★ 124 · 4★ 30 · 3★ 33 · 2★ 40 · 1★ 671 ## What do users think of Heartland Guest App? Overall sentiment: negative **Pros** - 🚀 Scan to pay - 🚀 Contactless payments - 🚀 Quick and efficient - 👍 User-friendly **Cons** - 🐛 App doesn't work - 🐛 Unable to create account - 🐛 Payment issues - 🐛 Unreliable QR code scanning - 🔒 Cybersecurity concerns - 💤 Complicated setup process - 🙅‍♀️ Requires account creation to pay **Commonly reported bugs** - Unable to reset password - Inconsistent email verification - Crashes when entering profile info - Fails to recognize valid accounts **Most requested features** - Guest checkout option - Apple Pay integration - Ability to view points balance - Easier account management ## Newest reviews (19 of 169) ### 1/5 — Garbage app *2026-05-06, version 8.61* Invalid code galore. Don’t waste your time creating a profile. ### 1/5 — App is worthless *2026-05-03, version 8.61* So much time wasted several times trying to get app to work. Can’t add payment method. Remove this app from the store. It’s like just stealing information at this point. Heartland owes me for wasted time. Tell me where to send my bill! ### 1/5 — Not worth using *2026-04-28, version 8.61* This app required a full account set up to use. No option to use Apple Pay. Just enter your card number and “trust us”. App Store incorrectly says it does use Wallet. Tried it twice and deleted it twice. Don’t bother. ### 1/5 — Zero stars *2026-04-16, version 8.61* This app NEVER WORKS. ### 2/5 — App isn’t correct *2026-04-16, version 8.61* We eat at 2 restaurants that are within the same company and should have a reward for them. But the history is not matching or rewarding me when I hit 10 points. ### 1/5 — No ApplePay support *2026-04-09, version 8.61* See title. ### 1/5 — False QR Code *2026-03-22, version 8.61* Generates a false QR code which makes you DL the app and enter in ALL your info ..THEN tells you the vendor doesn’t have it setup yet. ### 1/5 — Basically a scam *2026-03-19, version 8.61* Is there anyway I can see my point balance, let alone use the points? Really a sorry app at this point. ### 1/5 — Awful to use. *2026-03-15, version 8.61* Glitchy and makes you verify your account 5 different ways to make one payment. ### 1/5 — This app is a loser! *2026-03-09, version 8.61* I inputted all my personal Info and still was not able to pay for my amazing steak dinner. Another day, another migraine. Signed, Squidward. ### 1/5 — Useless junk app *2026-02-21, version 8.61* Forces their customers to sign up for an account before being able to pay the bill. Totally anti-ethical. ### 1/5 — Account creation didn’t work *2026-02-08, version 8.61* Terrible app ### 1/5 — Doesn’t work *2026-02-07, version 8.61* Won’t let you add points until after you pay, but when you try to add the points after you pay, it doesn’t let you. Useless app. ### 1/5 — Junk *2026-02-07, version 8.61* Won’t scan at all !!! Keeps saying g invalid code don’t waste your time I should have listened to the reviews ### 1/5 — Won’t read qr *2026-01-11, version 8.61* Scans too fast and won’t read QR ### 1/5 — Awful *2026-01-10, version 8.61* It went from a snap and pay to get app, create account, logon, and no work. Why 1 more app? ### 1/5 — Don’t bother *2025-12-27, version 8.61* Doesn’t work. ### 1/5 — Cybersecurity issues *2025-12-03, version 8.61* Avoid at all costs! There are major cybersecurity issues your card information is NOT safe in this app. Staff insisted I use this to pay as they were busy - didn’t find out this app was only way to pay until after service. Terms of service are too long to be read to pay. No option to pay with card alias. Will have to file a complaint with card , not worth the hassle for this “convenience” ### 1/5 — No points *2025-11-18, version 8.61* The "scan to pay, earn points" is a lie. I have scanned my receipts multiple times and my history says that I've earned 0 points for every single transaction. What's the point of even using this app... ## Most critical reviews (10 lowest-rated) ### 1/5 — "Invalid Code" *2026-07-13, version 8.61* The app asks you for all sorts of permissions and then can't scan the QR code on the receipt, making it useless. ### 1/5 — Worthless *2026-07-12, version 8.61* Forces you to register a CC instead of normal payment flows ### 1/5 — Waste of space and time *2026-07-03, version 8.61* The restaurant provides a receipt with a QR code that directs customers to download this app. After completing the setup process, I scanned the QR code only to receive an “Invalid Code, please try again” error message. The process was time-consuming and ultimately unsuccessful, resulting in a frustrating user experience. Avoid restaurants that use this app. ### 1/5 — Bad and broken *2026-07-03, version 8.61* I think this app wasn’t designed to take payments in restaurants but actually to make you feel stupid. I’m a software developer and this kind of thing makes me hate my whole industry. Avoid this app at all costs. Pay your tab in blood or offer to wash dishes if you have to. ### 1/5 — App not working and cant get support *2026-06-23, version 8.61* I have been trying to set up the app. It asks for a phone number and says I will get a text with a code, but it never shows up, so I can't complete the setup. I tried calling in for support, but I get nowhere. ### 1/5 — Garbage *2026-06-10, version 8.61* I rarely write reviews! This app is Garbage. I filled in my info and it never worked. Restaurateurs…STOP USING THIS APP!!! ### 1/5 — Can’t wait to create an account *2026-05-28, version 8.61* Couldn’t pay my bill without an account so just used my CC ### 1/5 — Vibe coded? *2026-05-17, version 8.61* Flatly doesn’t work. Do better. ### 1/5 — Worst app in history of dining apps *2026-05-16, version 8.61* Doesn’t work. Won’t save payment info. Doesn’t actually use Apple Pay, despite saying so on my receipt. Doesn’t work with password managers. Doesn’t appear to like it if you try to copy/paste your info, so prepare to type. Just a garbage app. ### 1/5 — Awful *2026-05-06, version 8.61* App sucks. Doesn’t work right at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Azalea Cafe *2026-04-28, version 8.61* Ann & Ashley are both wonderful, friendly and they know the services. The are accurate and swift. ### 5/5 — app is perfect *2024-11-02, version 8.61* it worked really well no struggle at all ### 5/5 — No clue why so many negative reviews *2021-05-15, version 6.35* I’ve never had an issue with this app. I’ve used it for months :) ### 5/5 — Great way to stay safe during the pandemic! *2020-06-01, version 5.40* The app is simple to use and is a great tool to limit contact with restaurant servers. I was able to see the full menu, place an order for carry out and pay my bill quickly! ### 5/5 — Great app! *2020-05-30, version 5.40* This app makes it so easy to pay, very quick and efficient. Also great during this time as it allows for contactless payments! Would highly recommend for any restaurant. Extremely user friendly! ### 5/5 — Great App! *2020-05-28, version 5.40* This is a great app to use to eliminate passing your card back in forth at the restaurant. Wish more would do the same!! ### 5/5 — Safe and Easy *2020-05-28* With all that is going on in the world this app has brought a lot of ease to the new day to day norm. Sometimes the contactless forms of payment don’t work on all the payment terminals so this app took my by surprise putting all the power in my hands. I love how easy and simple it is, plus I’ve been a mobile wallet freak so never having to take out my cards is the best. ### 5/5 — Great App! *2020-05-28, version 5.40* I love ordering from restaurants that have this app, and love using the scan to pay function whenever it is available. The app is very convenient and user friendly. ### 5/5 — Brilliant addition in a Pandemic *2020-05-27* I have restaurants that switched to this App. BRILLIANT!! I also eat at least daily at my restaurants. I use this exclusively. Fast, efficient, minimal issues. Great product. Also ToGo orders can be done quickly on here. One issue I would like to see an improvement on is I have a lot of credit cards that are filed by last 4 digits. But that requires me to look up my credit cards. I wish I had the ability to list the name or significance of the credit cards. Great product. Thanks. ### 5/5 — Scan to pay!! *2020-05-08, version 5.35* I can scan to pay! No need to give my credit card to the server anymore. Just scan the barcode and it’s paid and i can leave a tip as well. I also love ordering from it. It saves all my previous orders and i can track my loyalty points. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*