# Heathrow Express — user reviews > 281 indexed App Store user reviews of Heathrow Express by Heathrow Express, rated 4.80/5 from 6,837 ratings. - Source: https://appshunter.io/ios/app/heathrow-express/id399209321/reviews - App overview in markdown: https://appshunter.io/ios/app/heathrow-express/id399209321.md - Rating breakdown: 5★ 6,269 · 4★ 320 · 3★ 76 · 2★ 34 · 1★ 138 ## What do users think of Heathrow Express? Overall sentiment: negative **Pros** - 🚀 Fast & efficient - 👍 Easy to use - 💡 Convenient for booking tickets - 🚀 Saves time - 👍 Intuitive interface - 🚀 Seamless travel experience **Cons** - 🐛 App crashes frequently - 🐛 Buggy and unreliable - 🐛 Tickets not showing up in app - 🐛 Payment issues - 🐛 Login/account problems - 🐛 Incorrect ticket information - 🐛 Offline mode not working - 🐛 Poor customer support **Commonly reported bugs** - App crashing on ticket viewing - Incorrect ticket dates/directions - Payment processing failures - Account creation issues - Ticket information not syncing properly **Most requested features** - Ability to add/manage tickets in app - Improved ticket downloading/syncing - More payment options - Better account management features - Live service updates and notifications ## Newest reviews (10 of 281) ### 4/5 — Add More Additional Currencies *2026-07-25, version 4.16* Please include more currencies like the Australian Dollar as the UK is a very popular destination for Australians ### 3/5 — Feedback *2026-07-24, version 4.16* Why do we pay for premier seating when that section gets very filled with non paying premier passengers and no conductor checks for tickets ???? ### 3/5 — Fine *2026-07-12, version 4.15.1* Okay ### 4/5 — Receipts *2026-07-01, version 4.15.1* Add receipts for expenses ### 1/5 — Refund doesn’t work *2026-05-04, version 4.15* My ticket is refundable, and there is a button that says Refund however it doesn’t work “Something went wrong” super unhelpful ### 1/5 — Ticket doesn’t display *2026-05-02, version 4.15* Blank screen when open my purchased ticket - no QR code displayed :( ### 1/5 — App is stuck, no data retrieval *2026-04-25, version 4.15* App currently not working ### 3/5 — Maps *2026-04-13, version 4.15* Maps are pretty useless ### 2/5 — What difference does direction make *2026-04-09, version 4.15* The app is ok but it should be super clear when buying a ticket which direction you are travelling. Why default to outbound ticket starting from Heathrow, why not allow a default setting based on previous purchases. Messed up and had to cancel and reorder yet again. Then beyond the app why do they not just allow tickets to be used in either direction!? ### 1/5 — Buggy *2026-03-31, version 4.14.6* Keeps demanding a review when I want tickets ## Most critical reviews (10 lowest-rated) ### 1/5 — H *2026-09-02, version 4.16* G ### 1/5 — Useless *2026-08-18, version 4.16* Bought two tix and they don’t show in the app. No support either. ### 1/5 — Assumptions *2026-08-10, version 4.16* I live in London so why does it assume my purchase is LHR to PAD?? ### 1/5 — App is very poor *2026-07-21, version 4.15.1* You cannot buy ticket day before and you have to wait two days for a refund. Please this is nonsense. ### 1/5 — Stop asking for a review *2026-07-02, version 4.15.1* H ### 1/5 — Train being cancelled to get to Paddington *2026-06-28, version 4.15.1* We were not happy as our train to Paddington was cancelled without any explanation - we eventually managed to get an Elizabeth line train to Paddington Thus train was exceptionally crowded and as we had a lot of luggage this was not at all comfortable - we had to stand all the way! ### 1/5 — Ripoff *2026-06-24, version 4.15.1* We bought tickets a day in advance for our trip. App sold a ticket and didn’t make it clear it was for same day only. So, when we arrived at the station, we had to buy a second set of tickets. ### 1/5 — Never seems to work. *2026-06-22, version 4.15.1* Waste of time use TrainLine ### 1/5 — Failed *2026-06-22, version 4.15.1* Failed to send my EMAIL 6 digits…couldn’t establish account ### 1/5 — Awful *2026-05-15, version 4.15* Unable to register to change or refund my tickets due to invalid email error although email is fine and sent my purchased tickets. No tech help is available ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-28, version 4.16* Good ### 5/5 — Train *2026-07-24, version 4.16* Good speed ### 5/5 — A breeze *2026-07-22, version 4.16* Extremely user friendly app ### 5/5 — Nic *2026-07-13, version 4.15.1* Good ### 5/5 — Excellent *2026-06-30, version 4.15.1* Very easy to use and buying the tickets via the app is convenient. ### 5/5 — Jason Sam *2026-06-29, version 4.15.1* Great ### 5/5 — Ease of Use *2026-06-17, version 4.15.1* I wish everything was this simple and uncomplicated. ### 5/5 — Mr Terry Peacock *2026-06-06, version 4.15.1* Class ### 5/5 — Easy to Book *2026-06-05, version 4.15.1* The web site is easy to use I had to refund and rebook book very simple to do. ### 5/5 — Amazing app *2026-05-18, version 4.15* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*