# Heatmiser Neo — user reviews > 334 indexed App Store user reviews of Heatmiser Neo by Heatmiser UK, rated 3.92/5 from 252 ratings. - Source: https://appshunter.io/ios/app/heatmiser-neo/id780465515/reviews - App overview in markdown: https://appshunter.io/ios/app/heatmiser-neo/id780465515.md - Rating breakdown: 5★ 154 · 4★ 26 · 3★ 6 · 2★ 16 · 1★ 43 ## What do users think of Heatmiser Neo? Overall sentiment: negative **Pros** - 🚀 Excellent remote control - 🚀 Accurate temperature control - 🚀 Flexible and customizable - 🚀 Convenient mobile app - 🚀 Reliable and stable system **Cons** - 🐛 App crashes frequently - 🐛 Profiles and settings not saving - 🐛 Thermostats going offline - 🔋 Batteries draining quickly - 👎 Unintuitive and confusing interface - 👎 Poor customer support - 👎 Unreliable system overall **Commonly reported bugs** - App login issues - Incorrect temperature and time display - Profiles not applying correctly - Heating not responding to app commands **Most requested features** - Add dark mode option - Improve app navigation and usability - Provide better integration with smart home platforms - Add more detailed heating history and analytics - Allow easier profile and schedule management ## Newest reviews (18 of 334) ### 2/5 — Plz fix *2026-06-22, version 4.0.9* Can’t save profiles or expand history anymore. Settings rarely save. I’m happy with the system but the app really needs to get fixed ### 4/5 — Basic, dated app *2026-05-10, version 4.0.7* Due a significant overhaul ### 2/5 — Notifications *2026-04-29, version 4.0.6* Can you please fix the app so notifications work for temperature alerts ### 1/5 — I can’t change the temp settings!! *2026-04-29, version 4.0.6* Something has changedd in the app it won’t let me change the temp settings. It wants me to do it via apple home app which requires ivloud which doesn’t work!! ### 1/5 — App upgraded now doesn’t work *2026-04-28, version 4.0.6* The app has been upgraded so you now cannot run a timer past midnight. Totally useless to me. ### 1/5 — Leave well enough alone *2026-04-27, version 4.0.6* Why do I have to sign in again for something that just supposed to function. ### 1/5 — Worst all ever *2026-04-26, version 4.0.6* Simply doesn’t work- no user friendly, people just want a system that works and thus doesn’t ### 1/5 — Very annoying app *2026-04-26, version 4.0.6* Can only advise with one user name. Display isn’t functioning properly. We don’t like this app. Nerds improving ### 3/5 — Easy to Use but Buggy *2026-04-25, version 4.0.6* Quite often the profiles page doesn’t allow you to complete the process. ### 1/5 — Terrible. *2026-04-21, version 4.0.6* So user unfriendly. Can’t switch off profiles and app seems to do whatever it feels like. Over complicated for such an easy job .. ### 1/5 — Not intuitive, overly complex. *2026-04-20, version 4.0.6* Absolutely hideous user experience. ### 1/5 — App not loading *2026-04-20, version 4.0.6* Suddenly the App is no longer loading ### 1/5 — App is not loading *2026-04-14, version 4.0.6* I recently installed, first few weeks works well but from last 3 days . Having issue with the app , it’s open for few sec then disappear. Tried everything , it can be very frustrating as can’t turn on my heater on . Have to manually turn on . It’s not easy to reach out to customer service through app as I can’t even open it ### 1/5 — Constantly crashing *2026-04-14, version 4.0.6* For the last couple of months, I guess since an update, I’ve had to endure this constantly crashing upon opening the app. The only way I can temporarily fix it is to delete and reinstall. ### 1/5 — Incorrect time order!!!!!! *2026-04-11, version 4.0.6* Thanks Heatmiser , you’ve just messed up all my lamp timings!! We have a night light that comes on at night and off in the morning now I can’t update the timings!! ### 1/5 — Wish I had gotten a different controller *2026-04-11, version 4.0.6* Have had endless problems- app saying heating is on but it’s not working- for the last 3 years have had to go back dozens of times to installer to fix ### 2/5 — buggy *2026-04-08, version 4.0.6* I don't care that it looks outdated, I care that it works. Undortunatelly, it does not - very buggy app and overall embarrassing ### 1/5 — Update has broken themes *2026-04-01, version 4.0.6* New update- Every single update manages to wipe out parts of current theme. Latest one asks if you want to try the new theme. Respond no and your current theme is changed from tiles to list. This is very basic bad coding. Original update - (obviously ignored). Since last update applied the theme keeps reverting to green. Please fix it. This is really annoying Tried to change back to preferred orange. Change to orange - go to home - it’s orange - close app and reopen. Now a disgusting green again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stay away *2026-06-19, version 4.0.9* The wireless thermostats provide constant issues. They have poor signal strength even with the boosters. The best technical advise I’ve received is to “use good batteries “ which is insulting considering the cost of the system. Going direct to the manufacturer for support is a waste of time. I’ve had my system for 7yrs and I’m replacing is as it’s cost me money in in needed boilers firing up. ### 1/5 — Wrong app version showing *2026-06-19, version 4.0.9* Conflicting App version numbers between App and Apple App Store. App version 5.0.8 and Apple App Store version 4.0.9. Not holding on to UK time setting/loosing the setting and reverting to “other”. Keeps loosing allocated ip address value, in about. ### 1/5 — Incorrect app version showing *2026-06-13, version 4.0.9* Please can the app version number be corrected ### 1/5 — Useless *2026-06-10, version 4.0.9* We had this control fitted 3 years ago and it’s unbelievably unreliable. I am an engineer so normally love tech stuff like this . However , I have spent literally days working on getting it set up only to find hours/ days/ weeks or months later , all the settings change, it doesn’t work, or comes on when not required .Ripping ot out soon for a different method ! ### 1/5 — Not great *2026-06-07, version 4.0.9* Seems to have a mind of its own. ### 1/5 — Wrong app version showing *2026-05-22, version 4.0.9* Conflicting App version numbers between App and Apple App Store. App version 5.0.8 and Apple App Store version 4.0.9. ### 1/5 — Wrong app version showing *2026-05-14, version 4.0.8* The wrong version showing on app / AppStore. Ap shows version 5.0.7. AppStore shows 4.0.8. First reported discrepancy over 6 months ago ### 1/5 — The worst app ever *2026-05-12, version 4.0.8* Constant problems since we got it. Constantly changing every few months, stops working like it used to. Absolute rubbish, worst app ever. ### 1/5 — Poor UI *2026-05-03, version 4.0.6* Really poor non native clunky UI. ### 1/5 — Works some of the time *2026-05-02, version 4.0.6* Not sure why a simple profile is not triggering reliably, so having to switch the heating on and off manually even though it’s set to auto. ## Most praised reviews (10 highest-rated) ### 5/5 — Too complicated *2026-06-21, version 4.0.9* Fabulous system if you have a degree in engineering ! Some of my qualified plumbers can’t deal with it ### 5/5 — Glenridding home *2026-04-18, version 4.0.6* This has helped so much with our heating system. A very worthwhile investment ### 5/5 — Very good *2026-03-25, version 4.0.5* Really good apps and easy to use ### 5/5 — As Tina sang… *2026-03-24, version 4.0.5* Simply the best. ### 5/5 — Heatmiser Neo *2026-02-13, version 4.0.4* Have been using Heatmiser products for years. The app and products are faultless, highly recommend ### 5/5 — Baz *2026-02-06, version 4.0.4* Love this app very easy to use ### 5/5 — Well worth it *2026-01-07, version 4.0.3* Held off purchasing the Neo hub as a waste of money. Now able to control the underfloor heating remotely to welcome us home with a bit of a boost. Brilliant! ### 5/5 — Super *2025-12-27, version 4.0.3* Super produkt ### 5/5 — Under floor *2025-12-19, version 4.0.3* Very good ### 5/5 — Brilliant *2025-12-14, version 4.0.3* Easy to operate and works well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-08.*