# HEBFCU Mobile Banking — user reviews > 71 indexed App Store user reviews of HEBFCU Mobile Banking by H-E-B Federal Credit Union, rated 4.80/5 from 1,754 ratings. - Source: https://appshunter.io/ios/app/hebfcu-mobile-banking/id443451977/reviews - App overview in markdown: https://appshunter.io/ios/app/hebfcu-mobile-banking/id443451977.md - Rating breakdown: 5★ 1,584 · 4★ 77 · 3★ 36 · 2★ 23 · 1★ 34 ## What do users think of HEBFCU Mobile Banking? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Convenient banking on the go - 🔒 Secure login options - 💡 Helpful features like mobile check deposit - 🚀 Fast and easy to use **Cons** - 🐛 Occasional crashes and bugs - 🔧 Outdated user interface - 🔧 Lacking modern integrations and features - 🔧 Unreliable transaction visibility on weekends - 🔧 Difficulty updating profile information **Commonly reported bugs** - Mobile check deposit not working in latest version - App crashing when accessing bill pay - Phone number verification issues causing account freezes **Most requested features** - External transfer capabilities in the mobile app - Zelle integration - More modern and intuitive user interface - Improved customer support and issue resolution ## Newest reviews (11 of 71) ### 5/5 — Auto check picture capture *2018-12-29* The addition of that feature made the app much better and user friendly thank you! ### 5/5 — External transfers *2018-12-22* I wish you could make external transfers from the mobile app. ### 5/5 — Great app *2018-04-24* App is great now, with the addition of Face ID support. ### 5/5 — Great *2017-07-26, version 5.5.0.13* Fantastic! ### 4/5 — Great app for my accounts *2017-04-11, version 5.2.6* I like the appearance of the app and all the services that are available on the app. I like the ability to pay bills and deposit checks. Very handy and easy ### 5/5 — Love this app! *2016-04-25, version 5.0.1* This app is great! Quick! Accurate! And now safer with TouchID login! ☺️👍🏼 ### 5/5 — HEB App *2015-10-23, version 4.6.3.0* Makes banking simple. I just hope the app keeps ahead of security issues, as identity thefts are not easy to rectify. ### 5/5 — My App! *2015-10-04, version 4.6.3.0* Great App! Very convienent! ### 5/5 — Great app *2015-04-21, version 4.3.0.0* Great app ### 5/5 — Great app! Easy to maneuver! *2014-12-26, version 4.3.0.0* Use this app everyday to track my spending and never have any problems. ### 5/5 — Great app *2014-11-12, version 4.3.0.0* I can take care of business and bills, all from one app ## Most critical reviews (10 lowest-rated) ### 1/5 — Questionable *2026-07-15* I’ve been a loyal member of the Credit Union for over 34 years, but over the past few years I’ve become increasingly disappointed with the direction things have gone. The cost of maintaining my accounts has become excessive. Between overdraft fees, monthly service fees, annual fees, and other checking account charges, I’m paying what amounts to thousands of dollars just to keep my accounts open and active. It no longer feels like the Credit Union values long-time members. Unfortunately, customer service has also declined significantly. It has become very difficult to speak with someone who has the time or authority to help resolve concerns, leaving members feeling unheard and unsupported. As a working individual, I expect fair service and reasonable fees from a financial institution I’ve trusted for decades. Instead, I’m now seriously considering moving my checking and savings accounts elsewhere. I never expected to feel this way after more than three decades as a member, but I believe the Credit Union needs to take a hard look at how it is treating its long-time members. I’m very disappointed with my overall experience. ### 1/5 — Don’t use HEBFCU *2022-04-02* HEBFU is probably one of the worst banks ive ever used. Their answer to every problem is freezing your account. I will be changing banks from them. This app is supposed to be helpful and it just caused them to freeze my account on a friday night saying they wont have a representative to unfreeze my account til monday morning. I work at a job 8-5:30 where i cannot use my phone and they are very strict. All of this is absolutely crap. All because of heb’s crap policies. Do not bank with heb and do not use this app. This app froze my account for no reason and the bank is prolonging it. My hard earned money isn’t accessible and idk when I’ll be able to access it again. ### 1/5 — Worst banking app ever *2020-06-06* Don’t have Zelle yet. Difficult to update profile info. Bill pay is a horrible experience. UI is from 2008. ### 1/5 — Transactions dont post on weekends!!! *2020-01-16* HEBFCU app horrible, Friday afternoon all the way til Monday morning no transactions will show up so you don’t know how much you are spending until Monday afternoon when all the transactions kick in. ### 2/5 — In need of an upgrade *2025-04-23* App could use some updating. Not entirely user friendly, especially to pay my car note. Would like to see some more modern integrations as it is now quite outdated. ### 2/5 — Zelle *2022-04-21* Every time I hit the more button on the bottom right, the app kicks me out ### 2/5 — Always something *2020-08-08* App load times not very good Friday-Sunday no description of purchases They don’t know much about zelle I have a problem as I changed my number and the app wants to text my old number to verify, called for help which you can never get the same day or on weekends and got an it’s new I’ll call you back with an answer that I never got. I’m still waiting by the way!The answering service is useless they can’t help you with a lot of issues. I only continue to endure them because I’m too lazy to go somewhere else and set up a new account. But that day is surely coming! The only benefit I see is if you need your mo eu faster, you usually get your check deposited Wednesday evenings. Save yourself a headache bank somewhere else. ### 2/5 — Check deposit *2016-09-02, version 5.2.6* Great app, but the mobile check deposit stopped working with the newest version of the app ### 2/5 — HEBFCU App *2014-06-06, version 4.1.1.0* This app is not very reliable when making check deposits using your smartphone. ### 3/5 — Phone number not working *2022-08-06, version 2021.11.0.73* The app is great and really convenient when it works, I’ve not really had issues before. Recently I had to get a new phone but I kept my number. When I re-download the app and tried to login and go through security steps the mobile app double dials the country code on my number making useless and unable to reach me, this doesn’t happen with the web-based website though ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-06-20* Great app ### 5/5 — Better than great. *2026-05-18* You are better than 5 stars. ### 5/5 — Review *2026-05-14* Excellent service ### 5/5 — Buen banco *2025-09-10, version 2025.5.0.1* Me gusta como funciona ### 5/5 — My H.E.B. Store *2025-04-13* Has always been there for me and my family. ### 5/5 — Me gusta HEB Federal Credit Unión *2024-04-18, version 2024.1.0.1* Porque es mi Banco oficial aún cuando no hay una sucursal en Midland Texas ### 5/5 — AWESOME APP!!! So user friendly!! *2024-03-08* THANK YOU for a rockstar app that makes banking soooo simple!! 🤩🤩🤩 ### 5/5 — Great service *2022-11-23* I have been with H‑E‑B credit union for many years and have always had great service and prompt attention to any matter that comes up GusG87 ### 5/5 — Crashing *2020-12-21* selecting bill pay causes app to crash ### 5/5 — Great customer service *2020-04-27* My pleasure to speak to my representatives because they are very helpful and they are very happy to work with me. Thank you very much. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*