# HedrAI AI: AI Video Generator — user reviews > 16 indexed App Store user reviews of HedrAI AI by Mohammad Mahmudul Hasan, rated 4.30/5 from 189 ratings. - Source: https://appshunter.io/ios/app/hedrai-ai-ai-video-generator/id6473739739/reviews - App overview in markdown: https://appshunter.io/ios/app/hedrai-ai-ai-video-generator/id6473739739.md - Rating breakdown: 5★ 140 · 4★ 13 · 3★ 11 · 2★ 6 · 1★ 19 ## Newest reviews (1 of 16) ### 1/5 — Terrible *2025-09-02* If you leave the app, you lose the project you’ve been working on. When you’re working on a project even if it’s for an hour. It shuts down and you lose everything you’ve done. Photoshop is way better. You tried to change the fonts it hardly ever works. It’s really useless. **Developer response:** We truly understand your frustration and appreciate you sharing your experience. We are aware of the issue where leaving the app can result in losing your project, even after spending significant time on it. Please rest assured that we are planning to introduce proper state-saving in a future update, so your work will be preserved automatically. Thank you for your valuable feedback — it helps us make the app better for everyone. You can reach us at: support@matrixsolution.xyz for any further assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — ⚠️ Free Trial Became Repeated Charges With No Subscription or Way to Cancel *2026-08-24* MY REVIEWS ARE NOT BEING PUBLISHED — AND THAT IS VERY CONCERNING. I originally deleted my review in good faith after the developer responded, believing they wanted to resolve this. I have since emailed them repeatedly, without a response. I downloaded PixTuner from the App Store after seeing a TikTok advert in june of this year. To access the advertised free trial, I was asked to process a payment through Apple Pay. I did NOT knowingly give the developer my card details or sign up for a separate account. I never received the free trial. I never obtained an account or usable subscription. Nothing has EVER appeared in my Apple subscriptions or purchase history, and I have had no way to cancel anything. Yet the developer appears to have obtained payment credentials through that Apple Pay transaction and has repeatedly attempted to take money from my account. Months later, on 22 August 2026, they attempted another US$89.99. I have had to contact Mastercard through my bank and have the merchant blocked at source simply to stop further attempts. The developer claims all payments are processed through Apple, yet there is no Apple subscription and I cannot cancel anything. Their support email also doesn’t work. I have reported this to Apple, but have received no meaningful resolution. Now my reviews warning other users don’t appear to be publishing. Whatever the explanation, this is an extremely serious and deeply concerning experience. I believe the circumstances warrant investigation for potentially fraudulent or deceptive charging. DO NOT USE THIS APP OR PROVIDE PAYMENT DETAILS. ### 1/5 — 0 stars AWFUL *2026-07-06* Have been trying to cancel this for so long. I’ve never actually used it but they’ve continued taking money. Investigation at the moment. Need refund **Developer response:** Our app includes a Settings → About Subscription section that explains how to access and manage your subscription through the appropriate platform. Please note that subscription cancellations and refund requests are handled by the platform that processed the purchase, not directly within the app. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz. We're always happy to help. ### 1/5 — Refund *2026-05-18* It doesnt describe how to cancel and refund but only charge you subscription fee. **Developer response:** Our app includes a Settings → About Subscription section that explains how to access and manage your subscription through the appropriate platform. Please note that subscription cancellations and refund requests are handled by the platform that processed the purchase, not directly within the app. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz. We're always happy to help. ### 1/5 — Scam *2026-04-28* Took money even though I didn’t have a license subscription **Developer response:** Hi, thanks for reaching out - and we are sorry for the frustration. Subscriptions and payments for this app are handled entirely by Apple through your Apple ID, not by us directly. That means we don’t have access to billing details or the ability to charge, refund, or cancel subscriptions on your behalf. If you’ve already turned off auto-renewal, your subscription will not renew again, but any charge you’re seeing is likely for a renewal that was processed before the cancellation took effect. To check, manage, or request a refund, please follow these steps: • Open Settings on your iPhone • Tap your name (Apple ID) • Go to Subscriptions • Select the app and confirm the status For refund requests, you can contact Apple directly here: https://reportaproblem.apple.com/ If you need any help using the app or have questions about features, If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz ### 1/5 — TOTAL FRAUD - THEY IGNORE CANCELLATIONS *2026-04-27* Don't believe any positive reviews. This app is designed to steal. I have proof of my cancellation email, yet they charged me three separate times afterward. They tried for $119.99 multiple times and finally settled on stealing $59.99. This is illegal billing. I have reported them to the FTC and the Illinois Attorney General. If you value your bank account security, do not let this app near your phone. **Developer response:** We're sorry to hear about your concerns. Based on the information you shared, we suspect there may be some confusion with another app or purchase. The amounts you mentioned do not match any subscription plans offered in our app. We only offer PixTuner as an iOS app through the Apple App Store and do not operate any versions on other platforms. Additionally, all subscriptions and renewals for our iOS app are processed exclusively through Apple's official in-app purchase system. We cannot charge customers directly or process payments outside of Apple's billing system. If you believe the transaction is related to our app, please send your Apple purchase receipt or transaction details to support@matrixsolution.xyz, so we can investigate this thoroughly. If the transaction did not originate from our app, Apple Support or your bank should be able to help identify its source. We're committed to resolving any genuine issue as quickly as possible. ### 1/5 — Scammer *2026-04-26* I downloaded app, turned of auto renewal subscriptions but taken money from my account through Apple **Developer response:** Our app includes a Settings → About Subscription section that explains how to access and manage your subscription through the appropriate platform. Please note that subscription cancellations and refund requests are handled by the platform that processed the purchase, not directly within the app. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz. We're always happy to help. ### 1/5 — Trying to take payment *2026-04-22* Cancelled using this app long ago and They keep trying to take monies from my credit card which must still be on file. Avoid **Developer response:** Hi, thanks for reaching out - and we are sorry for the frustration. Subscriptions and payments for this app are handled entirely by Apple through your Apple ID, not by us directly. That means we don’t have access to billing details or the ability to charge, refund, or cancel subscriptions on your behalf. If you’ve already turned off auto-renewal, your subscription will not renew again, but any charge you’re seeing is likely for a renewal that was processed before the cancellation took effect. To check, manage, or request a refund, please follow these steps: • Open Settings on your iPhone • Tap your name (Apple ID) • Go to Subscriptions • Select the app and confirm the status For refund requests, you can contact Apple directly here: https://reportaproblem.apple.com/ If you need any help using the app or have questions about features, feel free to let us know - we’re here to help. Thank you for your understanding. ### 1/5 — Free trial *2026-03-26* I never wanted this app I thought it was a free trial it’s not even showing up in my subscriptions to cancel . It was never in there for me to cancel . That’s some shady business **Developer response:** Hi, we understand why this is frustrating, and we’re sorry for the confusion. Our app does not have the ability to charge users directly or manage subscriptions — all purchases and billing are handled securely by Apple through your Apple ID. Because of this, we cannot start, cancel, or hide subscriptions on our end. If a charge was made, it was processed by Apple, usually when a free trial converts into a paid subscription or when a purchase is confirmed with your Apple ID. In some cases, subscriptions may not appear if they were made under a different Apple ID or through another Apple account on the device. We recommend checking your subscriptions here: • Open Settings → Tap your name → Subscriptions or via Apple’s website: https://reportaproblem.apple.com/ If you still don’t see it, the best next step is to contact Apple Support directly - they can look into your account, identify the charge, and issue refunds if applicable. We take concerns like this seriously and do not engage in any hidden or unauthorized billing. If there’s anything app-related we can help clarify, we’re here to help. Thank you. ### 1/5 — Полная ерунда не чего нельзя бесплатно *2026-01-14* Не качайте за все деньги бесплатного нет не чего !!!!! **Developer response:** Здравствуйте, спасибо за ваш отзыв — нам жаль, что у вас сложилось такое впечатление. В приложении действительно есть платные функции, но вся информация о цене и пробном периоде показывается заранее перед подтверждением через Apple. Мы не списываем деньги напрямую — все платежи обрабатываются системой Apple. Если что-то было непонятно или возникли проблемы, пожалуйста, напишите нам — мы постараемся помочь. Подписку можно в любой момент проверить или отменить в настройках Apple ID. Спасибо за ваше мнение. ### 1/5 — bad,bad,bad! *2025-09-20* On first retrieve it floze my ipad **Developer response:** We truly understand your frustration and sincerely appreciate you bringing this to our attention. The issue where the app could freeze the first time you retrieved content has already been resolved in the latest update. Please make sure you’re using the most recent version for the best experience. Thank you for your patience and valuable feedback — it helps us make the app better for everyone. For any further assistance, you can reach us at: support@matrixsolution.xyz ## Most praised reviews (5 highest-rated) ### 5/5 — Fantastic!! *2025-11-16* This is so easy, glad I found it! **Developer response:** Thank you so much! We’re really happy to hear that you found it easy to use. Your experience means a lot to us. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz ### 5/5 — Mr. Aka hustle *2025-10-03* Wits happ **Developer response:** we are so glad to hear that you’re enjoying the app! Your support means a lot to us and inspires us to keep improving and adding even more great features. Thank you for taking the time to share your experience. If you ever need assistance or have suggestions, feel free to reach us at support@matrixsolution.xyz ### 5/5 — Works Like a Charm! 😇 *2025-09-10* This app is super impressive. The object removal tool does a great job of erasing unwanted people or things from my photos without leaving weird marks, and the background eraser is just as good—clean edges and really easy to use. I love how quick it is compared to other apps I’ve tried. Definitely a must-have for editing photos on the go! 👍 **Developer response:** We truly appreciate your positive feedback and are so glad to hear that you’re enjoying the app! Your support means a lot to us and inspires us to keep improving and adding even more great features. Thank you for taking the time to share your experience. If you ever need assistance or have suggestions, feel free to reach us at support@matrixsolution.xyz ### 5/5 — I strongly recommend using this app 💖💖 *2025-09-10* This app features the most aesthetically pleasing UI design and offers a rich user experience. The home screen is particularly elegant, and all the premium features are conveniently provided together. **Developer response:** We truly appreciate your positive feedback and are so glad to hear that you’re enjoying the app! Your support means a lot to us and inspires us to keep improving and adding even more great features. Thank you for taking the time to share your experience. If you ever need assistance or have suggestions, feel free to reach us at support@matrixsolution.xyz ### 2/5 — Not GIMP *2025-10-07* I downloaded this app because I needed an eyedropper tool and paint bucket tool, and knew that GIMP had those tools. This app bears the name GIMP, but lacks the tools associated with that name. You give GIMP a bad name with your single-minded focus on AI tools, a focus that GIMP would never prioritize over the empowerment of manual editing. **Developer response:** We truly appreciate your detailed feedback and understand your disappointment. Our goal is to gradually bring more traditional and manual editing tools — including the eyedropper and paint bucket — in future updates. We’re continuously improving the app while balancing AI-powered and hands-on creative features to give users the best of both worlds. Thank you for sharing your thoughts and helping us shape the direction of the app. For any further assistance, you can reach us at: support@matrixsolution.xyz --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*