# Heidi — AI Care Partner — AI for the full clinical day

> AI-powered clinical note-taking and evidence access for healthcare professionals. (iPhone/iPad app by Heidi Health Trading Pty Ltd.)

- Source: https://appshunter.io/ios/app/heidi-ai-care-partner/id6504471106 (this page in markdown: same URL + `.md`)
- Developer: [Heidi Health Trading Pty Ltd](https://appshunter.io/developer/1600820819)
- Category: Medical
- Price: Free with in-app purchases
- Rating: 4.70/5 from 2,472 App Store ratings · 246 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 153 MB
- Languages: American English, Arabic, Catalan, Danish, Dutch, Finnish, French (France), German (Germany), Italian, Japanese and 8 more
- Released: 2024-09-18
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/heidi-ai-care-partner/id6504471106/reviews.md

## What is Heidi?

Capture clinical notes. Access citation-backed evidence. All in one place.
Heidi supports care from consult to clinical question, so you can focus on patients or take a minute for yourself.

**Document anywhere**

Heidi Scribe captures clinical conversations and turns them into structured notes, ready to review and refine. If your connection drops, transcription continues and syncs when you are back online.
-   Real-time transcription
-   Quick edits on the go
-   Secure sync across devices

**Search trusted evidence**
Heidi Evidence provides unlimited access to citation-backed clinical information. Completely ad-free. Built to support clinical thinking, not replace it.
-   Inline citations linked to trusted sources
-   Clear summaries grounded in original literature
-   Region-aware results

**Trusted by clinicians worldwide**
-   2.4 million patient visits supported every week
-   37 million hours returned to clinicians in the past 18 months
-   200 plus specialties across primary care, hospitals, and allied health

**Why clinicians choose Heidi**
-   More time with patients
-   Less admin after hours
-   Al-generated notes reviewed and refined by clinicians
-   Evidence, billing, coding, and follow-up support
-   Compliant with HIPAA, GDPR, PIPEDA, NHS, APP, ISO 27001

Heidi. Your Al Care Partner.
Terms of Use: https://heidihealth.com/legal/heidi-scribe-terms-of-use
Privacy Policy: https://heidihealth.com/legal/privacy-policy

## Key features

- Real-time clinical conversation transcription
- Structured note generation
- Wearable microphone for hands-free capture
- Offline note-taking with auto-sync
- Ad-free clinical evidence search
- Citation-backed medical information

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Monthly | $69.99 | per month |


## What do users think of Heidi?

Overall sentiment: negative

**Pros**

- 🚀 Must have for clinicians
- 👍 Efficient
- 👍 Best of it all
- 👍 Great help for the doctors
- 👍 Amazing time saver
- 👍 Life changing

**Cons**

- 🐛 Not saving memos, app keeps changing
- 🐛 App keeps crashing
- 🐛 App desperately needs an update
- 🐛 Hard to recommend
- 🐛 The Update is Terrible
- 🐛 New app is terrible!
- 🐛 Less helpful than before
- 🐛 Was great until the new update
- 🐛 New iOS app update
- 🐛 Use to be great
- 🐛 App stopped working after latest update
- 🐛 Simplified App Terrible
- 🐛 Update is garbage
- 🐛 Junk
- 🐛 Great when it works ...
- 🐛 It's good when it works but randomly stops
- 🐛 App is garbage, desktop program is functional
- 🐛 Great online but app is terrible
- 🐛 Cannot trust their confidentiality
- 🐛 Unable to login
- 🐛 Stick to the Website version for now
- 🐛 Non functional since newest update
- 🐛 The update made this app and platform useless
- 🐛 New version
- 🐛 Test your updates!!!!!
- 🐛 Constant Interruptions
- 🐛 Doesn't ever process my recording
- 🐛 Buggy ++
- 🐛 Poor output
- 🐛 App fail
- 🐛 Does not record while on the phone
- 🐛 Can't get past page 1

**Commonly reported bugs**

- Not saving all the information
- App crashing every time I attempt to start a new note
- Slow to load, often crashes or fails to record a session
- Crashes very frequently, doesn't record unless you have the physical app open and doesn't save recordings
- The pre-recording button and the recording button are almost identical
- Rarely works, have to voice record my sessions and upload the recording for it to work
- Routinely unstable and most of my session recordings have irretrievably failed
- The app only recognises one delivery email address
- Randomly stops recording and gives an error message
- Stops recording if you get a call or any disruption in connection
- Cursor disappears when editing
- Recording consistently

**Most requested features**

- Apple Watch version to record and transcribe audio
- Remember last used email address or have a default email
- Ability to change the plan
- Watch integration

## Recent user reviews (10 of 246)

All indexed reviews: https://appshunter.io/ios/app/heidi-ai-care-partner/id6504471106/reviews.md

### 1/5 — 404 error

*2026-08-14, version 1.0.15*

App doesn’t work on iPad or iMac application. After login I’m brought to the 404 screen. It does work on IPhone though.

### 5/5 — Easy to use

*2026-08-14*

Very accurate transcription despite having accents or patients speaking a different language. It translates to English which is very cool.

### 5/5 — Great assistance

*2026-08-10, version 3.9.1*

Save a lot of time a must have for a busy practice

### 4/5 — Finally Fixed Battery Drain Issue

*2026-07-22, version 3.8.1*

Previous versions of this app very quickly drained my battery, but it’s finally fixed after months of issues! To be fair, the Data section of DAP notes is still often way too long, but by and large, this is still a wonderful tool!

### 1/5 — Extremely buggy

*2026-07-14, version 3.7.0*

So many bugs it’s practically unusable. Layout issues, recordings not processing correctly or refreshing….just issue after issue. I bought the Heidi microphone as well hoping it would help but it’s worse, if anything. Can’t believe this is the best effort from a company with nearly $100million in funding

### 3/5 — Not great

*2026-07-13*

Not sure how this is getting a 4.7 star rating. It routinely drops transcriptions. I recently just had to redo two entire transcriptions because it will not restart after a pause in the transcription. It shows that it is working, but it is not. This has been an ongoing issue for about a year and sometimes it is better and sometimes it gets worse.

**Developer response:** Hi there, thanks for taking the time to share this - we're really sorry. Having to redo two entire transcriptions because the app looked like it was working when it wasn't should never happen, and we know how much of your time it wasted.

You're right that this has been inconsistent for too long. We've traced and fixed several causes of transcriptions being dropped, and we want to make sure that work resolves it for you too. Please reach out to us at ios@heidihealth.com referencing this review - we'll dig into your specific case and let you know as soon as these fixes reach you.

- Mark from Heidi

### 2/5 — Good App, can’t use due to battery drain + overheating issues

*2026-07-07*

Great app for the first year I had it, but overheating and battery drain issues (can only capture 2-3 consults before my phone overheats and my battery is decimated) are destroying my devices, and have caused me to give up on using Heidi most days. Despite many months of complaints, no fix has been developed. 

For such a high price product, I would expect better. 

Will be finding a different service

### 3/5 — Updates are tricky

*2026-07-07*

With the most recent update, whole conversations and treatment plans are just ignored altogether! I am skeptical about updating this app, as that is when problems show up after updates. Also, it now takes forever for the notes to actually be ready. This is quite unreliable and I’m thinking about moving over to Abridge or Dragon copilot

### 1/5 — Heidi

*2026-07-01, version 3.7.0*

This app started off very well. Now it’s so unreliable I hesitate to use it as I can’t be certain the app won’t stop working midway through, or that the conversation gets transcribed. The desktop app seems to be a lot more unreliable that the web version or phone app.

### 1/5 — Faulty

*2026-06-28*

Unfortunately lost a whole hour of patient data. The technician said it was because of emails going into my inbox and that’s why it stopped recording and then blamed that my phone locked. These things have never been an issue before. It didn’t tell me whilst it was ‘recording’ that it had stopped. If it had I would have resumed and checked it out. I am out of pocket and have to explain to the patient I have no recorded notes!! Technicians really unhelpful.

**Developer response:** Hi Leah, thank you for taking the time to write this and we're genuinely sorry. Losing an hour of a consultation, then having to explain that to your patient, is exactly the situation Heidi is meant to prevent, and we let you down here.

You're right that the most important failure wasn't the interruption itself, it's that Heidi didn't clearly tell you recording had stopped. You should never have to wonder whether a session is still capturing. We've listened, and we've since added UI improvements that make it much clearer when a recording has stopped. We're continuing to make interruptions (notifications, calls, the phone locking) far more visible and recoverable, and your report is going straight to the team looking at it.

I'd also like to personally look into your session and make sure your support experience is put right. If you're open to it, please reach out to us at ios@heidihealth.com (or reply to your existing ticket) and mention this review — we'll pick it up directly.

Again, I'm sorry for the impact this had on you and your patient. Thank you for pushing us to be better.

Syd, The Heidi Team

## Frequently asked questions about Heidi

### What does Heidi AI Care Partner do?

Heidi AI Care Partner is an AI-powered tool designed to assist clinicians. It captures clinical conversations and converts them into structured notes, reducing administrative work. It also provides access to citation-backed clinical evidence to support medical decision-making.

### How does the app help with clinical notes?

The app offers real-time transcription of clinical conversations, which are then turned into structured notes that can be reviewed and refined. It supports various devices, including a wearable Bluetooth microphone, for convenient capture anywhere.

### What kind of clinical evidence does the app provide?

Heidi Evidence offers unlimited access to citation-backed clinical information that is completely ad-free. The information is presented in clear summaries grounded in original literature and includes inline citations linked to trusted sources.

### Is this app compatible with my device?

The app supports capture using a phone or laptop, and also offers a wearable Bluetooth microphone called Heidi Remote. It works online and offline, with audio syncing automatically when a connection is available, and syncs securely across devices.

### What are the benefits of using Heidi AI Care Partner?

Clinicians choose Heidi for benefits such as gaining more time with patients, reducing after-hours administrative tasks, and receiving AI-generated notes that can be refined. It also offers support for evidence, billing, coding, and follow-up, while being compliant with major privacy regulations.

## Version history (last 5 releases)

### 3.10.1 — 2026-08-15

We've polished up a few things, squashed some bugs, and made some behind-the-scenes improvements to keep things running smoothly.

### 3.10.0 — 2026-08-12

We've polished up a few things, squashed some bugs, and made some behind-the-scenes improvements to keep things running smoothly.

### 3.9.1 — 2026-08-02

We've polished up a few things, squashed some bugs, and made some behind-the-scenes improvements to keep things running smoothly.

### 3.9.0 — 2026-07-29

We've polished up a few things, squashed some bugs, and made some behind-the-scenes improvements to keep things running smoothly.

### 3.8.2 — 2026-07-23

We've polished up a few things, squashed some bugs, and made some behind-the-scenes improvements to keep things running smoothly.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*