# HeimLink — user reviews > 259 indexed App Store user reviews of HeimLink by Shenzhen VanTop Technology & Innovation Co., Ltd., rated 1.91/5 from 400 ratings. - Source: https://appshunter.io/ios/app/heimlink/id1493377215/reviews - App overview in markdown: https://appshunter.io/ios/app/heimlink/id1493377215.md - Rating breakdown: 5★ 48 · 4★ 20 · 3★ 20 · 2★ 52 · 1★ 207 ## What do users think of HeimLink? Overall sentiment: negative **Pros** - 🚀 Fast camera feed - 🔒 Good security features - 👍 Easy to use app - 🤖 Decent camera quality **Cons** - 🐛 Frequent disconnections - ⏱️ Slow app performance - 📢 Too many intrusive ads - 🔌 Unreliable connectivity **Commonly reported bugs** - Camera feed freezes or lags - App crashes on launch - Motion detection not working as expected - Compatibility issues with iOS 16 **Most requested features** - Dark mode option - Customizable motion detection zones - Faster playback of recorded footage - Better integration with smart home devices ## Newest reviews (20 of 259) ### 4/5 — Bueno en iPhone *2026-07-04, version 6.1073.191* Funciona muy a distancia y tiene muy buen sonido. Puedes usar tu memoria para grabar y guardar los vídeos. ### 3/5 — Very poor customer service *2026-06-17, version 6.1073.191* I liked the product in the beginning until I started to have problems. Can’t even get updates. Talk about bombardment of ads. Just too much! 👎🏼 ### 1/5 — Be aware! Scam!!! *2026-06-07, version 6.1073.191* Service do not possible to cancel. App is ridiculous. ### 3/5 — Advertising Delays Viewing Camera *2026-05-30, version 6.1073.191* I am extremely frustrated with the increasing number of advertisements in the HeimLink app. The purpose of a security camera is to provide immediate access to live video when motion is detected. Instead, I am often forced to wait while advertisements load or dismiss pop-ups before I can see what triggered the alert. This delay defeats the purpose of a security system. When I receive a motion notification, I need to be able to access the camera instantly, not navigate through advertising content. In a real security situation, even a delay of a few seconds can be significant. I understand the need to generate revenue, but advertisements should never interfere with a user’s ability to quickly access security footage. Please consider removing these ads from the live-view process or providing a clear option to disable them. The instructions you provide in the app on how to turn off the advertisements doesn’t work. There is no link there is no option to turn them off. I purchased this system for security and peace of mind, not to view advertisements. I hope you will address this issue in a future update. ### 1/5 — Hemilink *2026-05-30, version 6.1073.191* Love my camera but absolutely hate all the adds when i open the app to access my video feed ### 1/5 — camera *2026-05-24, version 6.1073.191* not working properly, dont buy ### 1/5 — Adds *2026-05-20, version 6.1073.191* App was good until all i see its adds by the time i see what’s goig on in the camera im all ready to late can i get a refund? ### 1/5 — CloudCam can’t purchase cloud and sd card no longer works *2026-04-29, version 6.1073.191* Had great success with this camera (4) of them and had three on CloudCam subscription and one on sd card since 2022. April 2026 app started glitching so cancelled the subscription and after terrible customer service had to reinstall new app. This finally fixed the glitching but now no links to purchase cloud and memory card function doesn’t work. It’s like they don’t want to support the camera anymore. ### 1/5 — Don’t trust downloading this April 2026 update *2026-04-27, version 6.1073.191* December 2025 update added full page adds that’s hard to exit. This new update is released, and my 4 cameras don’t connect anymore trying to force the new update. Throwing these cameras away, not putting this dangerous App on my phone! ### 1/5 — Does not work *2026-04-24, version 6.1073.191* Worked for a year and now won’t load camera screen neighbours is the exact same. Don’t buy ### 1/5 — This is a very good app. Couple days has been down. I miss it so much. I’m so happy to have her back *2026-04-24, version 6.1073.191* This is an excellent app so happy to have it back ### 1/5 — App stop working *2026-04-23, version 5.1073.117.0288* Stopped working about a week ago in April. Now when you try to connect it won’t let you do it to your camera. DO NOT BUY. Software is efff up ### 1/5 — Doesn’t work *2026-04-23, version 5.1073.117.0288* App stopped working randomly and won’t work. Can access through laptop but not via app. There is no way to contact anyone for support. ### 1/5 — Have error code -999 *2026-04-22, version 5.1073.117.0288* I can no longer login into my app. I was having issues with it buffering about a week ago and couldn’t view my cameras. I deleted the app and reinstalled it, now it won’t let me login into. Keep getting error code -999. What can I do to get this resolved? Seems like people with Android phones found a new update on Samsung store but what about iPhone users? (Reddit post)They say there is an update 6 but where is that for iPhone users? Emailing support is useless! ### 1/5 — Don’t buy *2026-04-22, version 5.1073.117.0288* These cameras and app has always been more aggravation than they’re worth now you have ads that pop up when you try to go into the app that takes too long to get them out of the way when you’re trying to access your cameras to see what’s going on when you’re not home, I would give them less than a star, but I can’t ### 1/5 — Absolutely awful app *2026-04-22, version 5.1073.117.0288* This app always glitches. Doesn’t detect the camera out of nowhere. Soooo many ads alllll the time it’s frustrating! FIX your bugs! ### 1/5 — Don’t ! *2026-04-21, version 5.1073.117.0288* I am writing from New Jersey, USA. The cameras stopped working 15 days ago, and we are unable to receive any video feed. We checked both the Wi-Fi connections and the cameras; everything is active and operational, and there are no connectivity issues whatsoever. However, we cannot find anyone to speak to regarding this matter—we are unable to reach either customer service or technical support. We receive no replies to the emails we send, and our phone calls go unanswered; in fact, there isn't even a contact number available. Do not install this app; try other applications instead. Right now, every single camera in my home is completely blind. ### 1/5 — WORST APP I’VE EVER USED!!👎👎 *2026-04-20, version 5.1073.117.0288* Almost useless app, looking for a better alternative!! Nothing but headaches and now they’ve added multiple aggravating ads just to get into the camera! Drops wifi connection and takes forever to load! When reviewing recordings the time bar disappears every few seconds…..very frustrating!! Why not stay up so you can scroll continuously? Done with it👎👎 ### 1/5 — Company is closed *2026-04-20, version 5.1073.117.0288* The company is out of business and the app is no longer working ### 1/5 — Won’t let me log in *2026-04-19, version 5.1073.117.0288* It’s popping up error cancelled 999 this last update has messed it up I redownloaded it cause it was not loading up the camera when I get a notification now it’s not working at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Not for watching security feed in real time *2026-08-22, version 6.1073.191* The app was not bad except that it will lose connection to a connected device and no easy way to fix it. The worst part is if you have an alarm going on and wanted to watch it, the App opens are stubbornly shows advertisements and it take its time before you can connect and watch live feed. The say how to disable it but the instructions don’t work. ### 1/5 — Third party advertising *2026-08-11, version 6.1073.191* Can’t turn off advertising! Instructions on help page don’t work ### 1/5 — No longer works too many ads *2026-08-08, version 6.1073.191* It keeps crashing the app and showing a message that some sdk is missing ### 1/5 — Have error code -999 *2026-07-30, version 6.1073.191* I can no longer login into my app. I was having issues with it buffering about a week ago and couldn’t view my cameras. I deleted the app and reinstalled it, now it won’t let me login into. Keep getting error code -999. What can I do to get this resolved? Seems like people with Android phones found a new update on Samsung store but what about iPhone users? (Reddit post)They say there is an update 6 but where is that for iPhone users? Emailing support is useless! ### 1/5 — Awful *2026-07-25, version 6.1073.191* I’ve never seen another app where I have PAID for multiple devices, and yet the app INSISTS on showing 30 seconds of adverts before I can view my cameras. The FAQ on this directs to an obscure page and says you have to find a hidden button ‘to the lower right on the left’ 😅…It’s almost as if they don’t want you to switch them off. Devices work ok, but awful company. ### 1/5 — Don’t buy *2026-07-18, version 6.1073.191* Used to be ok. Now impossible unless you buy a subscription and I’m not sure if the subscription is even worth it. Additionally, I think people are watching behind the camera. The camera made zooming in sounds when I was in the bathroom ### 1/5 — I am Forced to Watch Ads to Access my Camera!? *2026-07-13, version 6.1073.191* This company has gotten progressively worse with time. Originally there were ads included in the app background, and I was accepting of that. But now the app forces ads on you without even letting you access the camera feed. Oftentimes, this causes the app to malfunction. Horrendous. Will be looking to switch systems. ### 1/5 — App is infested with ads *2026-06-21, version 6.1073.191* There is a barrage of ads to force closed before the app will open ### 1/5 — ADS ! *2026-06-12, version 6.1073.191* This app was fine before they started adding 2 minutes worth of ads before I can even operate my app….. by the time I check my camera after all the ads it pops up whatever I was going to check is already gone. If I could give this app a 0 star I would. Get rid of the pop up ads that you have to click x 20 times. ### 1/5 — DO NOT USE *2026-06-10, version 6.1073.191* This used to be a good app, but now you have two sometimes three ads you have to watch before you can look at your security camera display. What the heck good does that do? ## Most praised reviews (10 highest-rated) ### 5/5 — I can’t connect or see anything in my 6 camera. *2026-04-19, version 5.1073.117.0288* Hi there, can you please help me to fixed my account i have 6 heimlink cameras but i can’t get access! ### 5/5 — App not working properly with new software can’t get landscape screen anymore need a fix please *2022-09-14, version 5.1073.27.0156* Check app please ### 5/5 — Really Smart Product *2022-05-31, version 5.1073.2.0016* Everything you need for a safe and secure service. Cloud storage, SD Card supported, 360 vision, Night Vision, Zooming, HD recording, it’s few month’s I’ve been using it. it’s really nice product, has very strong Microphone and Speakers. ### 5/5 — HeimLink app *2021-06-06* This apps is great and easy to use but big things is need to update the app because so many things don’t work and not support the customer and smart phone too. It was not showing all settings and many. ### 5/5 — Great product *2021-02-11, version 4.1073.9.67* Good picture quality, exactly what i needed. App is easy and clear to use. ### 5/5 — Satisfied customer *2020-10-22, version 3.1073.54.733* For being a first time security on a budget camera user I love it. Just wish it had sound ### 5/5 — Review *2020-09-20, version 3.1073.39.148* I honestly loved this product... my old one I was unable to speak with my children or see was going on... I like the quality and audio ### 5/5 — Satisfied with performance/Features *2020-07-27* This video security system works perfect for my needs. I’ve even decided to purchase two more for other locations. The ability to monitor multiple locations is nice. ### 5/5 — Love it *2020-05-22, version 3.1073.39.148* I got this camera and I love it. It is easier to set up and is giving me peace when I am out of the home. I can even talk with my little boy and see his beautiful smile. I give you five stars because you understand the needs of a father 👨!! ### 5/5 — First time using one and it is amazing *2020-05-22, version 3.1073.39.148* This is the first camera I’ve purchased to monitor my puppy and it’s honestly the best. It has Wi-Fi connect and moves 350 degrees. I will be purchasing more for the rest of my home!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*