# HeimSmart — user reviews > 22 indexed App Store user reviews of HeimSmart by Shenzhen VanTop Technology & Innovation Co., Ltd., rated 1.05/5 from 19 ratings. - Source: https://appshunter.io/ios/app/heimsmart/id1508948885/reviews - App overview in markdown: https://appshunter.io/ios/app/heimsmart/id1508948885.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 18 ## Newest reviews (7 of 22) ### 1/5 — Buyer Beware *2024-04-08* Avoid this company. After just 3 years of using their cameras, they ended the service making the camera useless. No support after they switched the app service off. Shocking service. ### 1/5 — Disgusted *2024-03-31, version 2.1.3* Terrible app don’t waste your money on their products can’t even use the apps half the time anyways this company should be taken off the App Store have current law suit in progress because my house was broken into and can’t even access the footage because the app is constantly down ### 1/5 — Very unreliable app *2023-10-18, version 2.1.3* suddenly I can't get into the app, it won't accept the password. I deleted the app and reinstalled it but still can't log in. Now I can't see the camera. very bad app. ### 1/5 — Not use verification code *2022-06-22, version 2.1.3* Not sent mailbox code . Live greek ### 1/5 — Account Security issues *2021-11-17, version 2.1.3* Account will be hacked regardless of how crazy your password is. It can be 1hd&Ya$@86dwe3iS6!fg and still get “account logged in elsewhere” ### 1/5 — Heimsmart app *2021-03-25, version 2.1.2* App is not up to par with other apps. No setting of boundaries. Time is off by an hour with daylight savings time. Keeps going offline. I have no problems with picture quality. Not impressed. ### 1/5 — Cameras and app are useless *2021-03-13, version 2.1.2* The app doesn’t allow viewing of videos until a couple of minutes have passed rendering them useless if you need to check something on the fly..camera quality is terrible as well their (b1). Wouldn’t recommend you get or use either. ## Most critical reviews (10 lowest-rated) ### 1/5 — No funciona *2025-07-11, version 2.1.3* No funciona la cámara que compré, no se puede configurar ### 1/5 — Worst ever *2025-01-14, version 2.1.3* This camera was good for about a month and then it stopped connecting and then the app won’t work. No way to contact anyone. The creators should be fined and so should Amazon for allowing the sale of such products that are designed to scam people out of their money. ### 1/5 — La app no funciona *2024-11-10, version 2.1.3* Yo compré una cámara y no la puedo usar por qué no han actualizado la app y no funciona no permite ingresar para configurar ### 1/5 — Used to work *2024-11-01, version 2.1.3* Got notifications that another user is in the system. Reset the base station and camera. Unable to connect. Contacted customer support. They did not reply. ### 1/5 — Basura de cámaras *2024-06-09, version 2.1.3* Me arrepiento tanto el haber comprado cámaras de esta marca, desde hace más de 2 meses no puedo ingresar a la app, me aparece un error: Request timeout.:4039. Ya desinstale la app, volví a instalar, cambié contraseña y nada. En iPhone 15 Pro Max, IOS actualizado. ### 1/5 — Estafados *2024-05-27, version 2.1.3* Que estafa ya no te deja entrar a la app Lo repararan o ya valio para todos? ### 1/5 — Todas las cámaras inservibles *2024-05-08, version 2.1.3* Ya quedaron todas las cámaras inservibles para todos los usuarios ya que da el timeout error así que nadie se puede conectar a ellas . Estafados ### 1/5 — I can’t even log in no more in the app *2024-05-02, version 2.1.3* Hello can anyone help can’t even log in to my account ????? ### 1/5 — No funciona la app *2024-04-23, version 2.1.3* Me parece una leyenda al querer ingresar a mi cuenta: Request timeout.:4039 y no me permite hacer nada más. Habrá solución a esto? ### 1/5 — No deja entrar al app *2024-04-19, version 2.1.3* No deja entrar al app ## Most praised reviews (5 highest-rated) ### 5/5 — Amazing! *2025-09-25, version 2.1.3* Works perfect, quality is perfect, and when you check on the fly, you can perfectly see anything you need to see! ### 4/5 — Mugrero de app *2024-08-01, version 2.1.3* Inche mugrero de app marca el mismo error jamas volvere acomprar una camara de esta marca .i. ### 4/5 — Falla *2024-04-04, version 2.1.3* La app en momentos falla y no permite entrar por favor denle mantenimiento ### 2/5 — I can’t get in app . Request timeout 4039 *2024-04-05, version 2.1.3* I can’t get in app . Request timeout 4039 ### 2/5 — Share failure *2021-04-03, version 2.1.2* Tried to set up Share option with Assure B1 and keep getting Sharing Failure message. There’s not enough information on why is not working and how to use the Share option. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-26.*