# Heine Bros Coffee — user reviews > 136 indexed App Store user reviews of Heine Bros Coffee by Paytronix Systems Inc, rated 4.70/5 from 3,690 ratings. - Source: https://appshunter.io/ios/app/heine-bros-coffee/id876039906/reviews - App overview in markdown: https://appshunter.io/ios/app/heine-bros-coffee/id876039906.md - Rating breakdown: 5★ 3,210 · 4★ 192 · 3★ 68 · 2★ 49 · 1★ 155 ## What do users think of Heine Bros Coffee? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 User-friendly interface - ☕️ Great for coffee lovers - 💳 Convenient payment options - 🎉 Rewards program **Cons** - 🐛 Buggy app updates - 💔 Rewards system issues - 🤔 Confusing navigation - 🔒 Login/account problems - 🤷‍♀️ Inconsistent app performance **Commonly reported bugs** - Tip button not functioning - Rewards points disappearing - Inability to log in or reset password - Order history not syncing - Rewards not applying correctly **Most requested features** - Ability to redeem rewards at drive-thru - More customization options for rewards - Improved app stability and reliability - Restore previous app features - Add Apple Pay support ## Newest reviews (17 of 136) ### 4/5 — Love It *2026-05-13, version 26.2.2026012801* I love the Heine Bros app. It’s easy to use, especially when ordering ahead, and it’s visually appealing. I wish they would add the ambassador program on the app so everything is all in one place! ### 5/5 — My coffee thoughts 💭 *2026-02-05, version 26.2.2026012801* Love love love the new app!!!!! Much easier to order quickly and love the saved orders so you can quickly reorder if need be!!! Would love to have the credit card linked like it was before the update but I understand the reasoning of hardships of having private info saved. ### 4/5 — Good but could use some upgrades! *2026-02-01, version 26.2.2026012801* Okay now that I have had some time to adjust to the app, I really like it! The only thing I will say I don’t like is that you get rewards through the app but you can’t use majority of them when you mobile order, you’ll have to use them in person. This is unfortunate because I do a lot of mobile orders so I don’t have to wait in line, I can just grab & go! If there is a way to fix that, I would highly recommend it! ### 4/5 — Much improved! *2026-01-28, version 25.28.2025112502* The app definitely had its issues when it first launched, making it inconvenient and disfunctional to the user and the employees. Within the past few months though, I haven’t experienced many issues thankfully! Its been easy to use order ahead and customize your drinks. I do wish they had descriptions (like a sentence/list of what is in the signature drinks). ### 5/5 — love it!! *2026-01-28, version 25.28.2025112502* love this app. the new updates have made adding/saving payments significantly easier! i used to have to add my my card multiple times for it to work. thanks for the update! ### 3/5 — Please update *2026-01-26, version 25.28.2025112502* Love Heine Brothers coffe but app is useless to me because I can’t see a menu without selecting a store and clicking a time of order. Update it to where we can see the menu without having to start an order. ### 5/5 — One click *2025-07-11, version 24.15.2024103003* I love this app and the set up of it. My favorite part is when you open it and your most recent order pops up for easy ordering! ### 4/5 — Love the app but miss some of the old features *2025-06-26, version 24.15.2024103003* I love this app but I miss the ease of adding rewards that the old app had. More specifically when it comes to emailed rewards. I can never seem to get them to actually apply to my account. ### 5/5 — . *2025-06-26, version 24.15.2024103003* Easy to use very user friendly and I love the pick up before arrival option where you can pick the time you need to have it ready by makes things a lot easier ### 5/5 — Coffee App *2025-05-31, version 24.15.2024103003* I am a regular at Heine and the app helps me save and gain rewards on items I love. I do find it easy to use and I don’t order ahead very often but when I do it’s always seamless. ### 5/5 — Great app experience *2025-05-24, version 24.15.2024103003* As a marathon runner, nothing is better than finishing a long run, finding the nearest Heine Bros on the app, placing an order, and picking up as I head home. I love the rewards system too. ### 5/5 — From bike ride to brew in no time 🚲☕️ *2025-04-25, version 24.15.2024103003* This app is my ride-or-die (literally — I bike everywhere). I order ahead, cruise up to Heine Bros, and boom: coffee in hand, helmet hair and all. It’s quick, easy, and honestly makes me feel like I’ve got my life together. Bonus points for tracking rewards so I can treat future-me to a free latte. ### 5/5 — Love the new app!! *2025-04-22, version 24.15.2024103003* The new app is so easy to use. I can easily use it for order ahead, checking out the seasonal drinks, using my rewards, and paying for my goodies. Love it! ### 5/5 — Great App! *2025-04-21, version 24.15.2024103003* This app is user friendly and the rewards system is great! I love getting my favorite coffee and tea drinks and also getting rewards for it! Supporting local is important to me, too! ### 4/5 — Heine Bro App *2025-04-19, version 24.15.2024103003* I have to be honest and say I liked the old app because of the rewards! The rewards were so much better and more worth it with the older app. But it’s still a great, easy app to use! I love getting my points and using it for rewards ☺️ ### 5/5 — LOVE IT *2025-04-19, version 24.15.2024103003* I love using the Heine bros app because I love being able to see the season options and pictures of all the drinks! It’s easy to navigate and being able to order ahead makes everything a lot easier. I’m able to take my time on my phone and look at the menu to figure out what I want! ### 5/5 — Great app *2025-04-18, version 24.15.2024103003* Super easy to use! You get rewards for ordering on the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even order anymore *2026-04-06, version 26.2.2026012801* App stalls out every time I try to make an order ### 1/5 — coffee is good but the app sucks, specially the reward system. *2026-02-22, version 26.2.2026012801* i went 7 times and used the app every time trying to gain points, i do this with every food establishment i go to so im familiar with a-lot of point and reward systems, taco bell actually has a really good one, but anyways, i went and on my 6th visit which i thought would be enough to qualify me for the 800 points finally, well they gave me 796 points, i went and got another coffee realized, the only reward option was drip coffee and id have to go enough times to get 1.5k points to earn 3$ off. thats over 100$ of coffee to earn 3$ off, and the point price only goes up from there. i do enjoy the coffee but already it’s expensive and theres absolutely nothing about the app encouraging me to continue paying extra and returning to the store. i actually end up driving past the location nextdoor to my house to go to other competitors, usually because they have a better rewards experience and hurt my wallet less. ### 1/5 — Y’all Should Be Ashamed of Ourselves *2025-09-18, version 25.21.2025090101* I’d give this app zero stars if possible because of one, crucial and critical failure. The tip button doesn’t work. I get all the way to the end of the order, press the tip button, and it takes me to the tip screen, like usual. Then, no matter what I do, whether I push one of the preset percentage buttons (which work) or type in a custom amount (which also works), the “continue” button at the bottom of the screen, which is greyed out and can’t be pressed until an amount shows up in the tip box, turns yellow (supposedly indicating that it can be pressed now), and then refuses to respond to being pressed. Just as if it were still greyed out (it’s not). I’ve tried multiple things to fix this. Restarting the order, restarting app, different combinations and permutations of pressing the preset tip amount buttons and typing in a custom amount. Nothing has worked. I even submitted this on the website, didn’t get a response. It’s bad enough Heine Bro’s tried to bust barista unions and act as if their baristas don’t deserve to get paid more, but then you push an app that doesn’t even allow people to put tips on mobile orders? Y’all should be ashamed of yourselves. It’s 2025, get it together. ### 1/5 — Terrible Update - also *2025-03-16, version 24.15.2024103003* Ever since you all formed a union, everything has gone downhill. ### 1/5 — App is bad *2024-12-08, version 24.15.2024103003* This app had gone through 3 different changes in the last year and each one gets worse, but once you finally get used to it they change it again. Also no Apple Pay. ### 1/5 — Terrible Update *2024-10-29, version 24.15.2024102502* 5/5 for in-store ordering. 0/5 for the app. ### 1/5 — Dysfunctional and Traitorous *2024-10-29, version 24.15.2024102502* Since the app underwent its initial change, it’s been borderline unusable. You can’t even use it to pay anymore…how hard could that be to fix when my card is literally attached to the account? Worst of all, the new update RESET all reward points. So screw any long-loyal customers, I guess. Hire an actual app developer and maybe don’t mess around with people’s account information. Bye Heine. ### 1/5 — give back my rewards points *2024-10-29, version 24.15.2024102502* taking away all people’s rewards points during an update that makes the app worse — heine brothers, you’ve lost a customer ### 1/5 — My account got reset to 0 rewards just as I was about to earn a reward! *2024-08-25, version 3.1.4* Somehow I am starting all over this app and I don’t know why. I was scanning my code with each order and accruing points and almost at the $6 award but now my account says 0 and no previous orders! ### 1/5 — This app is garbage *2024-07-18, version 3.1.4* What is happening? I have to buy 2000 coffees to earn enough points to get a Freebie. I don’t see how many points I get w purchases. The old app was 100% better. ## Most praised reviews (10 highest-rated) ### 5/5 — Much improved *2026-05-14, version 26.2.2026012801* This version is a great improvement on the previous app. Easy to use, great rewards and easy order ahead! ### 5/5 — Very user friendly! *2026-05-13, version 26.2.2026012801* I just used the app today for the first time and found it to be extremely user friendly. All the drinks are easy to navigate to and I like that you select all the choices as you order - milk type, ice, flavors, etc. I also really like the pop up message where you can reorder your last drink. Great experience with this app so far! ### 5/5 — Convenient and Easy *2026-04-13, version 26.2.2026012801* Super easy to navigate and use to order my coffee. I like that is saves my past orders but also shows me the seasonal drinks! ### 5/5 — AMAZING!! *2026-03-24, version 26.2.2026012801* i love heine bros so much! the coffee is the best and they are all so kind ### 5/5 — Great Coffee *2026-03-15, version 26.2.2026012801* If you are looking for the gold standard of neighborhood coffee, look no further than Heine. From the moment you pull the handle on the door, you’re greeted with the kind of aromatic embrace that only a truly dedicated craft coffee shop can provide. It isn’t just about the caffeine here; it’s about the culture of hospitality that flows as smoothly as their espresso. The Magic of the Honey Coffee The absolute crown jewel of their menu is the Honey Coffee. It is a masterclass in balance. While many shops rely on cloying syrups, Heine treats honey like the complex ingredient it is. The natural, floral sweetness of the honey doesn’t mask the espresso; it elevates it, pulling out the bright notes of the bean while providing a silky, velvety mouthfeel. It’s warm, comforting, and feels like a "hug in a mug." Excellence Behind the Bar Of course, a drink is only as good as the hands that prepare it. The service at Heine is nothing short of awesome. The baristas aren’t just "order takers"—they are genuine artisans who clearly love their craft. They manage that rare feat of being incredibly efficient during a rush while still making every customer feel like a regular. A great barista knows your name, remembers your "usual," and crafts every latte with precision—and that is exactly what you get here. Whether they are dialing in the perfect grind or etching intricate latte art into your foam, their passion is visible. The atmosphere is vibrant, friendly, and inclusive, making it the perfect spot to power through some work or catch up with an old friend. Heine isn't just a coffee shop; it’s a daily highlight. Between the liquid gold of their honey coffee and the world-class team, it’s easily one of the best spots in town. ### 5/5 — Love the Ordering Ahead Feature *2026-03-01, version 26.2.2026012801* I love this app and it has made my mornings 10x easier! Being able to order ahead so I can do a grab & go situation when I get there before work every morning makes it so smooth and easy. I’d love it if they added a barista recommendations section where you can click and just order it with auto selections for any modifications/ingredients. Overall, though, it is an easy interface and has made my life much easier! ### 5/5 — LOVE HEINE BROS💗 *2026-02-25, version 26.2.2026012801* I’m not going to lie, the app makes it so easy to order when I’m in a rush. It remembers your most recent order to quickly reorder! I would love to see the UI of the app evolve a bit more by maybe making the rewards screen more fun / appealing, or allowing the consumer to change the design of the app to different versions to fit their devices’ Home Screen. 💕 I do also wish there was an option to let my barista know i want to dine in on days i need to do my work. God knows i love drinking my coffee on in a cute mug. ### 5/5 — All the details in a convenient app! *2026-02-20, version 26.2.2026012801* The app has so much info! Like I have a secret pass to all the amazing things Heine bros offers. And it is all in a convenient app!!! If you’re in a time crunch ordering ahead. Is super helpful and convenient!! ### 5/5 — HeineBroApp *2026-02-10, version 26.2.2026012801* Local coffee lover here. The Heine Brothers’ app is easy to use and makes ordering ahead a breeze, which I appreciate when I need coffee fast. Everything is laid out clearly and getting my usual is quick and convenient. My only wish is Apple Pay, as entering card information feels like an extra step. I love supporting a local favorite, and adding Apple Pay would make this app even better. ### 5/5 — Easy to Navigate *2026-02-08, version 26.2.2026012801* This app is so easy to navigate. It’s really easy to browse drinks, make customizations, and see your points. I also really love that you can leave a note on your drink order in case you wanted to request something that did not pop up, like syrup ratio in a drink. Such a good coffee app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*