# Heinemann — user reviews > 23 indexed App Store user reviews of Heinemann by Gebr. Heinemann SE & Co. KG, rated 4.85/5 from 48 ratings. - Source: https://appshunter.io/ios/app/heinemann/id474735793/reviews - App overview in markdown: https://appshunter.io/ios/app/heinemann/id474735793.md - Rating breakdown: 5★ 44 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 0 ## Newest reviews (5 of 23) ### 1/5 — Can’t get past sign up *2019-11-16, version 5.0.0* Read reviews. Tried it anyway, doesn’t send the verification email. Checked spam folders etc. Ah well... delete. Next. ### 1/5 — Sign up is not working *2019-08-31, version 4.2.1* The registration process is broken! You can’t get past the sign up process. ### 1/5 — Mmmm *2019-07-08, version 4.2.1* Can’t get past sign up stage. ### 1/5 — Won’t accept my login *2018-11-02, version 4.0.5* Even though I know the details are right. If I click ‘forgotten password’ it allows me to log in on the web site. Sigh! ### 1/5 — Can't login *2016-05-26, version 3.0* I can't even login to the app. It just constantly shows a "Loading" spinner. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-03-20, version 7.4.0* Useless app ### 1/5 — Never works *2024-11-12, version 7.1.0* Once again overseas trying to use this silly app it has never worked since day one they struggle to support this app I’ll not bother again to use it ### 1/5 — Your app doesn’t work *2024-09-12, version 7.0.1* Can’t log into your app. It Doesn’t work! Total waste of time! ### 1/5 — Get it together. *2024-05-01, version 6.13.0* This has got to be one of the worst apps I’ve used 😕. Always doesn’t work at airports. Go figure. ### 1/5 — Can’t join up *2023-09-29, version 6.13.0* My details are all correct, my password has the required 8 characters, my birthday is correct and I have read the terms etc. I have ticked all the boxes and yet my ‘filled in data is invalid’. Nowhere to go really. (Well actually I am neither Mrs nor Mr, but I chose the gender appropriate option.) ### 1/5 — Stupid app *2023-09-21* Stupid app, stupid programmer, even more stupid the guy who hired the programmer. Impossible to create account, states that input information is incorrect, without specifying what allegedly is incorrect, while everything is correct. ### 1/5 — Should be zero stars *2023-07-04, version 6.12.0* The worst app I’ve ever used. Unusable accepts my search but when item is selected it just goes into a loop trying to sell me something completely different. I’ve removed it and gone to Dan Murphy’s at least their app works! ### 1/5 — Outdated stock list *2023-06-04, version 6.12.0* Is not up to date with the stock I saw available in store. Only provided the option of Mrs and Mr for sign up options. ### 1/5 — Still can’t sign up *2022-11-20, version 6.8.1* Remains unable to verify sign up, with no email, Can’t proceed, useless. ### 1/5 — Non duty free products in this app *2022-05-28, version 6.5.0* Source your products elsewhere. Products sold here are marked up and are certainly not duty/tax free. DECEPTIVE and worthy of a complaint to the ACCC. ## Most praised reviews (8 highest-rated) ### 5/5 — Impressed *2023-04-06, version 6.11.0* I’ve tried a lot of apps with a similar purpose but this is by far is the best! Easy to use, highly informative and beautiful graphics! ### 5/5 — Convenience to life *2023-04-04, version 6.11.0* The Heinemann app brings so much convenience. No need to queue up as you can order and collect the order before you depart. You can even check what’s in stock… so good! ### 5/5 — It’s Good *2023-01-12, version 6.9.0* Before I travelled this month, I downloaded the app before leaving Australia. I found all the beauty products I needed and also saw there deals online prior to arriving at the airport! I l signed up at the airport & received $$ off of my purchase. ### 5/5 — They updated the App and now is great! *2022-12-27, version 6.9.0* This is a pretty cool App for Duty Free deals, noticed old bad reviews but downloaded anyway and pretty happy with it. Will use now that borders are open and os travel will kick on ### 5/5 — Cool product scanner feature *2022-05-19, version 6.4.4* Downloaded the app and was impressed with how easy it was to use. App has this handy product scanner feature where I can scan the barcode of the things I want to purchase (with my mobile phone camera) and it will show me what the duty free price is. I can also purchase before I travel too! Great app. ### 4/5 — Easy to use App *2023-01-13, version 6.9.0* The app was easy and simple to download and had no issues signing up. Also efficient to navigate! ### 3/5 — Slow app *2016-05-22, version 3.0* Navigation is slow on this app. Also the prices should be in the same currency as the persons selected airport or home country, not in Euros. If I am looking to make a purchase using this app from Sydney airport I want to know how much I will pay in AUD not Euros, and I certainly don't want to be charged in euros and have to pay a conversion fee. This app is also very euro-centric regarding the airline partners available. When you buy something in the store the receipt says to register an account and earn points with your favourite airline partner; however, the only airlines available are European ones. I don't live in Europe and my favourite airline partner isn't European either! ### 2/5 — Так себе *2019-05-14* Почему при обновлении приложение забывает и логин и пароль? **Developer response:** We're sorry that you had issues with our Heinemann App. If you need further assistance, please get in touch with us by email. Our address is service@heinemann-and-me.com --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*