# Helcim: Point of Sale — All-in-one POS system for SMBs

> Affordable, cloud-based point-of-sale system for SMBs accepting all payment types. (iPhone/iPad app by Helcim Inc..)

- Source: https://appshunter.io/ios/app/helcim-point-of-sale/id1499525440 (this page in markdown: same URL + `.md`)
- Developer: [Helcim Inc.](https://appshunter.io/developer/1210218495)
- Category: Finance, Business
- Price: Free
- Rating: 3.30/5 from 108 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 56 MB
- Languages: American English
- Released: 2020-05-28
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/helcim-point-of-sale/id1499525440/reviews.md

## What is Helcim?

Designed specifically for small to medium-sized businesses looking for an affordable, yet powerful payment solution. Transition smoothly from traditional to modern point-of-sale without the hassle, thanks to our user-friendly and feature-rich platform.

Full Payment Flexibility: Accept all payment types with our cloud-based system. From credit card and debit payments, to mobile wallets (ApplePay and GooglePay) and split tabs, we got you covered.

Cost-Effective Hardware: Secure Tap, Chip, and PIN transactions with the affordable Helcim Card Reader—no hidden fees or equipment leases!

Universal Compatibility: Use Helcim POS on any internet-connected device, from smartphones to workstations, cutting hardware costs.

Unified Payments: Manage online and in-person payments with a single account, keeping all transactions and inventories in sync.

Free Unlimited Users: Give your team access without extra fees, boosting efficiency and accountability.

Inventory Control: Easily manage stock with alerts and updates through our integrated system.

Lower Processing Fees: Enjoy competitive rates with our Interchange Plus pricing, reducing transaction costs. No monthly fees!

Seamless Checkout: Support for third-party thermal printers and barcode scanners to enhance the checkout experience.

Exceptional Support: Get fast, dedicated assistance from our 5-star customer service team, ensuring your success.

## Key features

- Accept all payment types
- Cost-effective hardware
- Universal device compatibility
- Unified online and in-person payments
- Free unlimited users
- Inventory management
- Lower processing fees

## What do users think of Helcim?

Overall sentiment: negative

**Pros**

- 💰 Low processing fees
- 👍 User-friendly interface
- 👨‍💼 Great customer service
- 💳 Reliable card reader
- 🚀 Efficient payment processing
- 💡 Good for small businesses
- ✅ Smooth on-boarding process
- 💯 Excellent overall value

**Cons**

- 🐛 Frequent app crashes
- ⚠️ Unreliable Bluetooth connectivity
- ⏳ Slow fund deposits
- 🚫 Account closures without notice
-  frustrating User interface issues
-  unresponsive Customer support
-  inconsistent Performance
-  💸 Higher than advertised fees
-  📱 App unusable on mobile
-  🔒 Funds held without reason

**Commonly reported bugs**

- App crashes frequently
- Bluetooth connectivity issues
- App not opening or logging in
- System malfunction errors
- Inability to save device name
- Internet connection errors
- App glitches and won't create invoices
- Crashing when uploading photos
- Random "internet disconnected" errors
- Latest version not working

**Most requested features**

- Option to tip a specific dollar amount
- Ability to view customer's previous invoices (price and quantity)
- UI remodel and beta testing feedback
- Fix for iOS app update lag

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/helcim-point-of-sale/id1499525440/reviews.md

### 1/5 — Arnaque

*2026-07-02, version 20.6.1*

Vende la machine et ensuite ils analysent s’ils vous acceptent…. Payé la machine inutilement et ils ne peuvent pas la reprendre.

### 1/5 — Scam

*2026-05-23*

I had an extremely disappointing experience with Helcim.

The company allowed me to process customer payments for weeks, only to suddenly place my account under review afterward. I provided everything they requested, including proof that my business has been active since 2017, New York State tax inception documents, and additional verification forms.

After submitting all requested documents, they decided to close my account and informed me they would refund all of my customers instead of releasing my funds. This caused serious damage to my business. I already delivered products/services, invested my time, and expected to receive the money from legitimate sales.

What makes the situation even worse is that many of my customers are everyday walk-in buyers. I do not have direct contact information for every person who made a purchase, so there is no clear way for me to confirm whether refunds will actually be received.

This process has been stressful, unprofessional, and financially harmful to my business. I would strongly advise other business owners to be cautious before trusting this company with their payment processing.

### 1/5 — Hold funds random, constant headaches, do not recommend!

*2026-04-13*

I started using Helcim and the concept was great in theory but then they started holding my funds and the amount of paperwork and headaches they continuously require makes it just not worth it!  

If they require knowing what kind of risk you pose to them, then they should disclose this up front and require this BEFORE you use the app.  Instead, they waited until I used their platform, thinking it was a reliable way to invoice my clients with the selling point of passing off fees to customers. So I sent the invoice, the client paid, and then Helcim held my funds I very much needed to pay my staff and operate my business for over 2 weeks! 

After holding my feet to the fire, I provided paperwork, bank statements, and information they required and finally got the funds released.  Thinking this was a one time thing, I went to use the app again.  Now they are requiring even more compliance paperwork and protocol to continue use using the app!  Again, this should be disclosed up front, but instead they get you to use the app then hit us with these things holding our funds hostage and draining our time and productivity.

Such a headache and consistently unreliable.  I will just add on the processing fee in my invoice moving forward and remove this awful company from being a very unnecessary middleman.

### 5/5 — So cool! Makes the competition look like squares.

*2026-03-18*

Completely surprised that this platform doesn’t have 4.5 to 5 star average reviews. Everything about this has been great. Also, everything is automated and digital and user-friendly they still reached out to me on a personal level to make sure everything was going as planned. With the money we’ve saved using Helcim me and my wife are gonna take a vacation.

### 4/5 — Great low rates

*2026-01-27*

So far, so good with Helcim - app and card processing “block” are both easy to use and have had zero issues so far.  Their rates are way better than what I had been used to and that’s definitely a win as I’m a small business and every dollar counts.  
Only two issues (small ones) are: 
1) it takes a bit longer to see funds deposited than what I was used to; and, 
2) when using the processing “block” (as I like to call it) there isn’t an option to tip a specific dollar amount - only % options.  That has ended up costing me in some cases.

### 1/5 — Other Reviews are Right

*2026-01-26*

They approved our account, we checked customers out for about 3,000$ and then they they come back later and say they are not a good fit and our closing our account, not even a warning or anything. We process 1 million a year so good job on missing out. And instead of giving us our money they refund the customers. Now we have to hope they will pay us back for the stuff they already received

### 5/5 — Great app and service

*2025-12-03, version 20.3.9*

Only problem I ever had with it was that each time somebody was buying something by card, it was sending 2 API calls, messing up my automations. I wrote to IT and they fixed it pretty quickly. Smooth sailing since then.

### 1/5 — Just Don’t

*2025-11-21, version 20.3.9*

Unless you’re strictly processing debit cards, the rates are higher than the people they advertise to be cheaper than. Costumer service is slow and the app itself is clunky compared to other services.

### 1/5 — They STOLE our money!

*2025-10-22*

Do NOT use this company! After three days of using them for over $20k in processing, they decided we weren’t a good fit for them, immediately closed our account and blocked our access to them, and all we get is an email saying they’re refunding all of our clients. What?? Then I call, a non-American answers and repeats what the email says as if I’m stupid, puts me on hold for ten minutes, all to tell me that the “trust and safety” team will email me back when they can. The email I sent them before said it would take 3 business days to get a response. So to be clear, they have over 20k in our funds (we can’t tell because they blocked us) and who knows if they’ve already refunded our clients so we have to chase that money down and hope our clients are kind enough to pay us. DO NOT USE!

### 1/5 — I can’t sing in on the phone

*2025-10-21, version 20.3.9*

I can’t sing in on the phone but online I easy sing in

## Frequently asked questions about Helcim

### What does the Helcim: Point of Sale app do?

This app provides a comprehensive point-of-sale system designed for small to medium-sized businesses. It allows businesses to accept various payment types, manage inventory, and unify online and in-person transactions through a single cloud-based platform.

### What are the key features of this POS system?

Key features include full payment flexibility (credit, debit, mobile wallets, split tabs), cost-effective hardware options like the Helcim Card Reader, universal compatibility across devices, unified payment management, free unlimited users, inventory control with alerts, and competitive processing fees with Interchange Plus pricing.

### Is this app free to use?

Yes, the app itself is free to use. The description highlights 'Free Unlimited Users' and 'No monthly fees!' for processing. Businesses will incur standard processing fees for transactions, but the platform and its core features are provided at no upfront cost.

### What devices is Helcim POS compatible with?

The system is universally compatible and can be used on any internet-connected device, including smartphones and workstations. This flexibility helps cut down on hardware costs and allows businesses to operate from various devices.

### How does this app help manage business operations?

It helps manage business operations by offering unified payment processing for both online and in-person sales, keeping transactions and inventory in sync. The integrated inventory control system provides alerts and updates, while free unlimited users can be added to boost team efficiency and accountability.

## Version history (last 5 releases)

### 20.7.0 — 2026-08-31

The latest version contains bug fixes and performance improvements.

### 20.6.2 — 2026-08-11

The latest version contains bug fixes and performance improvements.

### 20.6.1 — 2026-06-18

The latest version contains bug fixes and performance improvements.

### 20.6.0 — 2026-04-15

The latest version contains bug fixes and performance improvements.

### 20.5.0 — 2026-03-30

The latest version contains bug fixes and performance improvements.

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## Related topics

[helcim](https://appshunter.io/ios/topics/helcim) · [point of sale payment](https://appshunter.io/ios/topics/point-of-sale-payment) · [chase point of sale](https://appshunter.io/ios/topics/chase-point-of-sale)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*