# Helcim: Point of Sale — user reviews > 67 indexed App Store user reviews of Helcim by Helcim Inc., rated 3.30/5 from 108 ratings. - Source: https://appshunter.io/ios/app/helcim-point-of-sale/id1499525440/reviews - App overview in markdown: https://appshunter.io/ios/app/helcim-point-of-sale/id1499525440.md - Rating breakdown: 5★ 55 · 4★ 3 · 3★ 4 · 2★ 7 · 1★ 39 ## What do users think of Helcim? Overall sentiment: negative **Pros** - 💰 Low processing fees - 👍 User-friendly interface - 👨‍💼 Great customer service - 💳 Reliable card reader - 🚀 Efficient payment processing - 💡 Good for small businesses - ✅ Smooth on-boarding process - 💯 Excellent overall value **Cons** - 🐛 Frequent app crashes - ⚠️ Unreliable Bluetooth connectivity - ⏳ Slow fund deposits - 🚫 Account closures without notice - frustrating User interface issues - unresponsive Customer support - inconsistent Performance - 💸 Higher than advertised fees - 📱 App unusable on mobile - 🔒 Funds held without reason **Commonly reported bugs** - App crashes frequently - Bluetooth connectivity issues - App not opening or logging in - System malfunction errors - Inability to save device name - Internet connection errors - App glitches and won't create invoices - Crashing when uploading photos - Random "internet disconnected" errors - Latest version not working **Most requested features** - Option to tip a specific dollar amount - Ability to view customer's previous invoices (price and quantity) - UI remodel and beta testing feedback - Fix for iOS app update lag ## Newest reviews (12 of 67) ### 4/5 — Great low rates *2026-01-27* So far, so good with Helcim - app and card processing “block” are both easy to use and have had zero issues so far. Their rates are way better than what I had been used to and that’s definitely a win as I’m a small business and every dollar counts. Only two issues (small ones) are: 1) it takes a bit longer to see funds deposited than what I was used to; and, 2) when using the processing “block” (as I like to call it) there isn’t an option to tip a specific dollar amount - only % options. That has ended up costing me in some cases. ### 1/5 — Don’t Use This App *2025-05-31* I made a business account with this platform to better assistance my business. I’m in the midst of transitioning my accounting system and sales onto the platform. I’ve been reaching calls from this company saying let’s talk , let’s talk. I haven’t heard back from you that’s because I’m busy. Such a incompetent company in its entirety waste of time and an app. I’ll rate 0 stars if I had to just another predatory app claiming they will help business needs. STAY AWAY ### 1/5 — Total waste of time. *2024-12-28, version 20.2.7* This company is oddly incompetent. I am not even sure they are legit. ### 1/5 — Unusable *2024-10-13, version 20.2.3* Can’t log in. No customer support ### 1/5 — App is almost useless for me *2024-08-13, version 20.2.1* Invoicing barely works, half the time app just glitches and wont create the invoice I am working on. App is very limited, they expect customization to be done on a desktop, which is crazy in 2024. I barely use an actual computer anymore. ### 1/5 — Stay away *2024-06-15* It works when it wants to the app is horrible forces you to end up using there virtual terminal then your stuck paying higher fees. Takes way to long to get payments to account and the customer service is a joke only open for 8 hours a day so if you have problems out side their business hours your out of luck and can’t take payments and no help. **Developer response:** Hi there 100Auto, just checking in. We're sorry to hear about your experience with the app and customer service. We’re working on improvements and appreciate your feedback. Please reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246, and we’ll do our best to assist you. Thank you! ### 1/5 — Just scam *2024-05-28, version 20.1.5* Worst service. After one transaction for more than 600$ they closed my account, the money was not returned, when you call them they say the specialist for closing the account communicates only by e-mail ... scam of the year ### 2/5 — App is all bit useless *2024-02-03* New to this platform but so far the desktop application is ok to good, but the app is very dysfunctional. Once I navigate into some details of a transaction, there is no way to back out of where I’m at to get to back to main/home page. Very frustrating. Have to wait a frw hours and reopen and relogin to start over again. Fail. **Developer response:** Hello there, we're sorry to hear about your frustrations with the app. We’ve recently updated it to address navigation issues, but if you're still experiencing problems, please reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246, and we’ll be happy to assist you. Thank you! ### 2/5 — App is unusable on a mobile device *2024-02-02* I often use my phone or iPad to do invoices. Last year it was manageable. Now every time I need to do anything I need a desktop computer otherwise I’m dead in the water. This is worst app I’ve ever used for anything. I can’t even leave invoices with my customers before I leave their houses anymore. I have to wait tell I get back to my computer to do it. Also whenever I upload photos to invoices from the camera app the Helcim app crashes. Other than that the service has been “okay” for my needs. ### 1/5 — UNRESPONSIVE - SKIP THESE GUYS *2023-12-08, version 20.0.59* This company is a joke. It’s been 2 weeks I’ve been waiting to get approved. Sent two emails, never heard from them. They’re sleeping. Hard to take anyone seriously when they can’t even respond in a timely manner. Smh. ### 1/5 — View Prior Invoices *2023-11-28, version 20.0.57* Without the ability to view a customer’s previous invoices, specifically price and quantity, the app is pretty useless. Why show prior transactions, the CC on file, and the entire customer info file, but not have the order history available? Doesn’t make any sense. I will update my review to 5 stars if this is fixed. ### 1/5 — THE GRAVEYARD *2023-11-24* “My experience with Helcim has been extremely disappointing. Despite their claims to help grow businesses, my interaction with them has only served to cripple my operations. Their customer service is abysmal, as evidenced by a three-hour wait time for a response to a pressing issue. Even after requesting a return phone call, I received no such courtesy. To make matters worse, Helcim failed to process a significant $24,000 transaction and did not inform me directly. Instead, I received an email notification, which is wholly inadequate for someone processing substantial transactions. As a high-volume merchant, I expect more proactive and efficient communication, especially considering I had explicitly informed them of the nature and volume of my business from the outset. Their mishandling of the transaction has now necessitated an additional five-day delay in reversing the payment to the customer's account, causing significant inconvenience and potential damage to my business relationships. It's fortunate that the customer in question is known to me; otherwise, the repercussions could have been far more severe In conclusion, my experience with Helcim has been nothing short of detrimental to my business. Their incompetence and lack of consideration for high-value transactions are inexcusable. I strongly advise others to exercise caution when considering Helcim's services, as their ineptitude could have serious repercussions for your business ## Most critical reviews (10 lowest-rated) ### 1/5 — Arnaque *2026-07-02, version 20.6.1* Vende la machine et ensuite ils analysent s’ils vous acceptent…. Payé la machine inutilement et ils ne peuvent pas la reprendre. ### 1/5 — Scam *2026-05-23* I had an extremely disappointing experience with Helcim. The company allowed me to process customer payments for weeks, only to suddenly place my account under review afterward. I provided everything they requested, including proof that my business has been active since 2017, New York State tax inception documents, and additional verification forms. After submitting all requested documents, they decided to close my account and informed me they would refund all of my customers instead of releasing my funds. This caused serious damage to my business. I already delivered products/services, invested my time, and expected to receive the money from legitimate sales. What makes the situation even worse is that many of my customers are everyday walk-in buyers. I do not have direct contact information for every person who made a purchase, so there is no clear way for me to confirm whether refunds will actually be received. This process has been stressful, unprofessional, and financially harmful to my business. I would strongly advise other business owners to be cautious before trusting this company with their payment processing. ### 1/5 — Hold funds random, constant headaches, do not recommend! *2026-04-13* I started using Helcim and the concept was great in theory but then they started holding my funds and the amount of paperwork and headaches they continuously require makes it just not worth it! If they require knowing what kind of risk you pose to them, then they should disclose this up front and require this BEFORE you use the app. Instead, they waited until I used their platform, thinking it was a reliable way to invoice my clients with the selling point of passing off fees to customers. So I sent the invoice, the client paid, and then Helcim held my funds I very much needed to pay my staff and operate my business for over 2 weeks! After holding my feet to the fire, I provided paperwork, bank statements, and information they required and finally got the funds released. Thinking this was a one time thing, I went to use the app again. Now they are requiring even more compliance paperwork and protocol to continue use using the app! Again, this should be disclosed up front, but instead they get you to use the app then hit us with these things holding our funds hostage and draining our time and productivity. Such a headache and consistently unreliable. I will just add on the processing fee in my invoice moving forward and remove this awful company from being a very unnecessary middleman. ### 1/5 — Other Reviews are Right *2026-01-26* They approved our account, we checked customers out for about 3,000$ and then they they come back later and say they are not a good fit and our closing our account, not even a warning or anything. We process 1 million a year so good job on missing out. And instead of giving us our money they refund the customers. Now we have to hope they will pay us back for the stuff they already received ### 1/5 — Just Don’t *2025-11-21, version 20.3.9* Unless you’re strictly processing debit cards, the rates are higher than the people they advertise to be cheaper than. Costumer service is slow and the app itself is clunky compared to other services. ### 1/5 — They STOLE our money! *2025-10-22* Do NOT use this company! After three days of using them for over $20k in processing, they decided we weren’t a good fit for them, immediately closed our account and blocked our access to them, and all we get is an email saying they’re refunding all of our clients. What?? Then I call, a non-American answers and repeats what the email says as if I’m stupid, puts me on hold for ten minutes, all to tell me that the “trust and safety” team will email me back when they can. The email I sent them before said it would take 3 business days to get a response. So to be clear, they have over 20k in our funds (we can’t tell because they blocked us) and who knows if they’ve already refunded our clients so we have to chase that money down and hope our clients are kind enough to pay us. DO NOT USE! ### 1/5 — I can’t sing in on the phone *2025-10-21, version 20.3.9* I can’t sing in on the phone but online I easy sing in ### 1/5 — Fraud company *2025-08-05, version 20.3.7* Closed account without any notice or reason. Don’t trust them! ### 1/5 — Ghetto *2025-07-30, version 20.3.7* Don’t even waste your time ### 1/5 — Unprofessional *2025-07-23, version 20.3.7* Don’t even waste your time filling the application. ## Most praised reviews (10 highest-rated) ### 5/5 — So cool! Makes the competition look like squares. *2026-03-18* Completely surprised that this platform doesn’t have 4.5 to 5 star average reviews. Everything about this has been great. Also, everything is automated and digital and user-friendly they still reached out to me on a personal level to make sure everything was going as planned. With the money we’ve saved using Helcim me and my wife are gonna take a vacation. ### 5/5 — Great app and service *2025-12-03, version 20.3.9* Only problem I ever had with it was that each time somebody was buying something by card, it was sending 2 API calls, messing up my automations. I wrote to IT and they fixed it pretty quickly. Smooth sailing since then. ### 5/5 — Excellent service & Product *2025-10-12, version 20.3.9* I love everything about this system. The people are friendly. You do not talk to an automated machine. The fees are less than other POS systems and everything is user-friendly. ### 5/5 — Excellent Service *2025-06-28, version 20.3.7* The best point of sale equipment I have used yet, the machine works every time with zero issues. I connect mine to my cellphone via Bluetooth and works fantastic! ### 5/5 — PB Electrical Contractors, Inc *2025-06-17, version 20.3.7* This is the best credit card point if sale I have found! Thank you! Keep up the great work! ### 5/5 — No issues *2025-02-27* I’ve had no issues for customer support. Everything’s gone great however, looking at reviews I have to say I am disappointed when someone has put on a negative review that the company has not come back with a comment. I think that is not acceptable and I hope that their customer service changes their Waze. ### 5/5 — Excellent Support *2025-02-21, version 20.3.3* Helcim is outstanding in it fee structure and customer support. I always refer it to my friends and customers without hesitation. ### 5/5 — Good so far *2023-10-27* I’ve got a second generation card reader and it’s been smooth so far, my phone is on Wi-Fi when I use it but I’ve had no issues with the bluetooth connection **Developer response:** Hello there! Thank you for sharing your experience! We're glad to hear that you're loving the app. Thanks for being a part of Helcim! ### 5/5 — Excellent Product *2023-10-01, version 20.0.50* Have used Helcim products at multiple events and have been very happy with not only the efficiency of their terminals but their customer support. ### 5/5 — Great Credit Card Processor Tool *2023-07-28, version 20.0.48* We have been very happy with Helcim as a credit card processing company and having the App as an extra tool at our disposal has been very helpful. It is great to be able to process charges on the go and at the same time send invoices if required. We highly recommend the company and the App! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*