# Hele-On Kako‘o Paratransit — ADA Paratransit in Hawaii

> Paratransit ride booking and management for disabled passengers in Hawaii. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/hele-on-kakoo-paratransit/id6446815574 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.80/5 from 50 App Store ratings
- Age rating: 4+
- Requires: iOS 15.0 · 135 MB
- Languages: American English, European Spanish
- Released: 2023-05-17
- Data updated: 2026-09-04
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/hele-on-kakoo-paratransit/id6446815574/reviews.md

## What is Hele?

Hele-On Kako‘o Paratransit is a service provided by the Hawai'i County Mass Transit Agency for passengers with disabilities who are unable to reasonably access the fixed-route bus service. Complementary paratransit is an origin-to-destination service operated in wheelchair lift-equipped vans. Operators are able to provide additional assistance to help passengers access the service. Hele-On Kako‘o Paratransit is available within three-quarters of a mile of a fixed-route bus stop.

With Hele-On PT, passengers will be able to book rides, update their contact information, track their vehicle as it approaches, and review upcoming trip information. It will also be possible to cancel rides as needed directly from the app.

To sign up for the service, visit the Hele-On website or call 808-640-1020 to get more information about the application process. You can also visit the website for more information about the service hours.

## Key features

- Book paratransit rides
- Update contact information
- Track approaching vehicles
- Review upcoming trip details
- Cancel rides directly
- Origin-to-destination service


## Frequently asked questions about Hele

### How do I sign up for Hele-On Kako‘o Paratransit?

To sign up for the service, visit the Hele-On website or call 808-640-1020 for more information about the application process. You can also find service hours on their website.

### What devices does Hele-On Kako‘o Paratransit support?

Hele-On Kako‘o Paratransit is available for iPhone and iPod devices. It is designed for mobile use on these platforms.

### What is the age rating for Hele-On Kako‘o Paratransit?

The app has an age rating of 4+, making it suitable for a wide range of users. This indicates it contains no mature content.

### How often is Hele-On Kako‘o Paratransit updated?

The app was last updated on March 4, 2026, with version 4.26.10. This suggests regular updates to maintain functionality and introduce improvements.

### Does Hele-On Kako‘o Paratransit have ads?

Yes, Hele-On Kako‘o Paratransit contains advertisements. Users should expect to see ads while using the application.

### What is the user sentiment for Hele-On Kako‘o Paratransit?

The app has a strong positive user sentiment, indicated by a rating of 4.8 stars from 50 ratings. This suggests users are generally very satisfied with the service.

### Is Hele-On Kako‘o Paratransit free to use?

Yes, Hele-On Kako‘o Paratransit is available for free. There are no upfront costs to download or use the basic features of the app.

### What is the service area for Hele-On Kako‘o Paratransit?

Hele-On Kako‘o Paratransit operates within three-quarters of a mile of a fixed-route bus stop. This ensures accessibility for eligible passengers.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-20

Performance improvements and bug fixes

### 4.27.16 — 2026-06-28

Performance improvements and bug fixes

### 4.27.1 — 2026-05-11

Performance improvements and bug fixes

### 4.26.12 — 2026-04-26

Performance improvements and bug fixes

### 4.26.10 — 2026-03-04

Performance improvements and bug fixes

## Apps similar to Hele

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [HEA-TheBus](https://appshunter.io/ios/app/hea-thebus/id1564526536) | 3.0 (17) | Free | Travel |
| [GoHawaii App](https://appshunter.io/ios/app/gohawaii-app/id1571207067) | 2.7 (25) | Free | Travel |
| [holoholo Mobility](https://appshunter.io/ios/app/holoholo-mobility/id1558580591) | 3.1 (38) | Free | Travel |
| [Maui Bus](https://appshunter.io/ios/app/maui-bus/id1289319202) | 2.9 (16) | Free | Travel |
| [Hele-On Bus](https://appshunter.io/ios/app/hele-on-bus/id6448709247) | 2.3 (3) | Free | Travel |
| [Big Island Audio Tour Guide](https://appshunter.io/ios/app/big-island-audio-tour-guide/id1070893569) | 4.8 (3,978) | Free | Travel |

## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*