# Helium Hotspot — user reviews > 151 indexed App Store user reviews of Helium Hotspot by Nova Labs, Inc., rated 3.10/5 from 358 ratings. - Source: https://appshunter.io/ios/app/helium-hotspot/id1450463605/reviews - App overview in markdown: https://appshunter.io/ios/app/helium-hotspot/id1450463605.md - Rating breakdown: 5★ 152 · 4★ 22 · 3★ 31 · 2★ 33 · 1★ 120 ## What do users think of Helium Hotspot? Overall sentiment: negative **Pros** - 🚀 Innovative technology - 👍 Straightforward setup - 💰 Earning potential **Cons** - 🐛 Buggy app performance - 🤔 Inconsistent data/information - 🤯 Frustrating user experience - 💸 Expensive hardware commitment **Commonly reported bugs** - App crashes and freezes - Syncing and connectivity issues - Unreliable earnings/rewards tracking - Onboarding and setup problems **Most requested features** - Improved app stability and reliability - Better data visualization and analytics - Remote management and troubleshooting tools - iPad app support ## Newest reviews (19 of 151) ### 3/5 — Help needed *2025-05-27, version 5.1.2* There is no place to get help on your app. I don’t have a plus sign to add a miner yet I see it on your samples. What am I doing wrong? ### 1/5 — Please help *2024-01-06, version 5.0.5* It says I need to pay a £5 fee to start mining but I don’t have a helium to start with ### 2/5 — Can not pair to Bobcat miner 300 *2023-12-09, version 5.0.5* Not working ### 1/5 — Doesn’t work iPhone 13 *2023-09-28, version 5.0.4* Freezes on Home Screen can’t progress at further so Nebraska hotspot is useless… can this be fixed …? ### 1/5 — “Error Wait” *2023-08-19, version 5.0.4* We’ll I try adding a new hotspot because I recently purchased a bobcat miner and I just keep getting spammed with those errors “Error wait” tried rebooting, resynching etc and nothing works it’s getting kinda frustrating because it says “Easy as 1 2 3” I wish it was but bc not sure if the app is buggy or not but it’s not as easy and it might take days to get a hold of support to be able to fix it lol. ### 1/5 — Helium miner won’t connect after updated app *2023-07-15, version 5.0.4* Can’t add my miner that was already loaded on last version of app. New version says there is already an owner, contact manufacturer. Ridiculous! ### 1/5 — Rugpull *2023-07-14, version 5.0.4* I bought five Bobcat miners, and never got anything of value out of it. Now they can’t even be hooked up. I’ve been had ### 1/5 — What’s going on?! *2023-06-24, version 5.0.4* There is no way anymore of seeing what is going on. I cant even tell which of my hotspots are not working?!?!? ### 1/5 — Helium is a garbage project. *2023-06-22, version 5.0.4* Thieves. That’s all I will say there are much better, more honest crypto projects to support. This one is garbage, a scam. Not to mention during migration to their wallet my crypto mysteriously disappeared. Despite the process being wholly in their hands. I.e where I didn’t put in an address the app encroached it and was supposed to handle it. Do not support them. They are nothing but piece of shot THIEVES. ### 1/5 — Doesn’t work *2023-06-20, version 5.0.4* Trying to set up my bobcat that was previously setup. We got new wifi at the house and it won’t connect to the new one. Every time I use Bluetooth to setup, I try to connect but get “error” after the Bobcat comes up. ### 1/5 — Has become completely worthless *2023-06-08, version 5.0.4* It’s so bad it feels like a rug pull. I’ve been had 😢 ### 1/5 — Horrible just all together a headache *2023-05-24, version 5.0.4* I did what the box said my address popped up my miner showed my location on the map and I was waiting for verification then one day I open the app my miner is not on the page it says add minner I go check the Ethernet all the cables are fine nothing moved so I did a Bluetooth search told it it’s connected with both wifi and Ethernet but I clicked Ethernet and it says it knows my router however I go back and my miner is still disappeared i sent maybe 100 emails nothing I mean I’m so mad right now and I had to wait MONTHS to get mine ### 1/5 — What's it for? *2023-05-06, version 5.0.2* Ever since they migrated wallets to a new app, this app literally has zero utility. Why is it still on the App Store? No explorer, no reward view, no wallet, no onboarding hotspots... ### 1/5 — Bring back overview *2023-04-17, version 5.0.0* Just updated and can no longer see how much my hotspots are all earning like before. I get migrating the wallet, but this feature was so nice to see it all in a space to see which hotspots were underperforming and which were doing well. Please bring it back ### 1/5 — Iphonex Flashback *2023-04-06, version 4.3.1* 😞 ### 1/5 — Not working *2022-12-09, version 4.2.2* 6 months ago it was great But since then I try to launch the app but it stucks. I even reinstal it several times, reboot the iphone but still not working!? ### 2/5 — My device hasn’t worked so far *2022-12-07, version 4.2.2* And thus, I cannot give a fair & just review. Help is appreciated. Or maybe I could send this device back and exchange it for a new or better one. ### 3/5 — The map is incredibly glitchy *2022-11-29, version 4.2.2* It basically doesn’t work-app freezes or crashes every time map is used. App is slow in general even on very fast wifi ### 1/5 — Worst App I’ve ever used *2022-10-24, version 4.2.2* App will not load 99% of the time. I’ve deleted and re-downloaded the app multiple times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Their linxdot don’t work it’s all a scam *2026-02-16, version 5.1.2* Purchased this stupid thing for so much money and it never worked in Toronto. No support nothing. I can’t even return this idiotic miner. Scam company ### 1/5 — I can’t even add my freedomfi router *2026-01-29, version 5.1.2* I haven’t been able to add my freedomfi router back on in months ### 1/5 — I feel we’ve been ripped off buy them *2025-06-08, version 5.1.2* We bought the helium’s reward devices and we was tried to mind and it was working then only sudden now stopped working past seven month and I think would be ripped off by this company ### 1/5 — Don’t! *2025-02-25, version 5.1.2* Very poor customer service. Is a scam ### 1/5 — Scam *2025-01-07, version 5.0.7* Hotspot App never work, it wase your time and money I set up everything with FreedomFi, but this app get stuck onboard Screen like forever. They don’t fix that problem. You can see many complaints on Reddit about that. That mean they know it, but never fix it. They sold everything for you but it never work on this app. Fk that shot ### 1/5 — Trash *2024-12-21, version 5.0.7* Maybe try producing a workable app before trying to completely reinvent the a cellular network. ### 1/5 — Waste of money *2024-12-04, version 5.0.7* Throwing 500$ on a device that makes 1$ a month!! ### 1/5 — Gives error when trying to add my hotspot *2024-09-09, version 5.0.7* Helium hotspot shows up via Bluetooth but gives “Error error” when I tap it ### 1/5 — No longer used I think *2024-06-27, version 5.0.7* I believe this app was depreciated and that it is recommended they you use the helium wallet app ### 1/5 — Seems to be dead? *2024-01-28, version 5.0.5* It’s on the App store, but tech support button shows error 401 server. Is it no longer supported? If so, shouldn’t Apple remove it? App hasn’t worked for over 2 years and absolutely useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Wish this came back! *2023-09-27, version 5.0.4* This app was much easier to setup miners with rather then the ones we got now. Yes the new Wallet is super good 👍 but our options to setup miners “bobcat” are bad compared to the ease of this app. Plz bring back 😅✅ ### 5/5 — Love the app *2021-12-04, version 3.8.4* I don’t know what can be improved sorry but I like it. Except it’s annoying when I look at the map then if I tap some sort of way it brings me all the way back to my hotspot location. ### 5/5 — Good but… *2021-12-02, version 3.8.3* I can’t find my wallet address could anybody help ### 5/5 — Helium app recent update fixed my issues! *2021-10-22* Was just about to write a someone upset review because my nodes would regularly take 3-5+ minutes to display rewards/ progress and things like that…. But with the most recent update it all seemed to be fixed! Good job guys! ### 5/5 — Sam zag *2021-10-22, version 3.7.0* Worst app ever always freezes i sold my miner because of the app don’t recommend ever . ### 5/5 — Helium Bitcoin IOT *2021-08-03, version 3.4.3* Great app works great ### 5/5 — Great App *2021-07-24, version 3.4.2* This is a amazing! Looking forward to continued development on the project. Great work to everyone involved, keep up the good work! ### 5/5 — Great flawless look *2021-05-25, version 3.2.1* Constantly adding never changing. 10,000 dollar coin one day ### 5/5 — I thought it was the app not loading but it’s a network issue *2021-05-20, version 3.2.1* Now that I realize there’s some temporary network issue going on, I do like the app. It takes a little while to find your way around it. I like that the earnings are now stated in dollars at the front end, (the rest of the time back to HNT, that’s fine) but it often doesn’t tell you which period of time is being used. You have to click between all of them to find out which one you’re looking out. I would like to be able to set a default period of time. As in to anybody else, check all stocks of dots. There are some horizontal dots and some vertical dots that lead to extra things. To favor the hotspot you need to select a flag to turn purple at the top. ### 5/5 — Amazing technology *2021-04-23, version 3.1.0* And the App performing much quicker since update --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*