# Helium Mobile — Break free with Helium Mobile.

> Wireless service utilizing a large 5G network and a community-built infrastructure. (iPhone/iPad app by Nova Labs, Inc..)

- Source: https://appshunter.io/ios/app/helium-mobile/id1640323514 (this page in markdown: same URL + `.md`)
- Developer: [Nova Labs, Inc.](https://appshunter.io/developer/1094886255)
- Category: Utilities
- Price: Free
- Rating: 4.80/5 from 14,768 App Store ratings · 598 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 177 MB
- Languages: American English
- Released: 2023-07-25
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/helium-mobile/id1640323514/reviews.md

## What is Helium Mobile?

Powered by the nation’s largest 5G network and a groundbreaking people-built network, Helium Mobile is a bold new way to connect.




Disclaimer:
By downloading the app, you are agreeing to the Helium Mobile App Terms & Conditions: https://hellohelium.com/terms-and-conditions

* Rewards are a function of network governance and depend on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues, and network governance. Nova Labs does not provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms and Conditions for details (https://hellohelium.com/terms-and-conditions).
* Taxes and fees apply

## Key features

- Nation's largest 5G network
- Groundbreaking people-built network
- New way to connect
- Potential reward opportunities

## What do users think of Helium Mobile?

Overall sentiment: mixed

**Pros**

- 👍 Excellent value
- 👍 Great phone plan
- 👍 Simple, reliable, and refreshingly honest
- 👍 Best phone plan on the planet
- 👍 True GEM
- 👍 Wonder app
- 👍 Works great
- 👍 Good stuff

**Cons**

- 🐛 Horrible, non-existent customer support
- 🐛 Not fully transparent or honest
- 🐛 Stupid app
- 🐛 No service
- 🐛 can't enable location sharing
- 🐛 iPhone too
- 🐛 Scam
- 🐛 Not the best customer service
- 🐛 I cannot even start
- 🐛 Was amazing but now I'm skeptical
- 🐛 Mapping not working
- 🐛 Poor Customer Service
- 🐛 Broken app
- 🐛 Mapping rewards are (STILL) hit or miss
- 🐛 Latest update
- 🐛 Buggy app
- 🐛 Claiming Rewards Unsuccessful
- 🐛 Service is terrible, mapping is garbage
- 🐛 App is glitched
- 🐛 Can't Log In
- 🐛 Invalid imei error even though the phone is unlocked
- 🐛 Great company but app needs work and more privacy!!
- 🐛 Rewards….sometimes
- 🐛 No support for new phones
- 🐛 Glitches
- 🐛 Doesn't work at all
- 🐛 Can barely open the app

**Commonly reported bugs**

- Login screen freezes
- Incompatible with older devices
- Discovery mapping feed isn't working after latest update
- Unable to claim rewards after recent update

**Most requested features**

- Unlimited data option
- Dark mode option
- Advanced analytics dashboard

## Recent user reviews (10 of 598)

All indexed reviews: https://appshunter.io/ios/app/helium-mobile/id1640323514/reviews.md

### 1/5 — WasTheirBiggestFan

*2026-08-14, version Version 4.2.8*

Shame they started baiting and switching.   

Do not give them your money.   They’ll change your plan without your consent and demand money to keep your phone active.  😡

### 5/5 — Great service

*2026-08-10, version Version 4.2.8*

I’ve had an excellent experience with the Helium Mobile app. It’s fast, easy to navigate, and makes managing my account effortless. Everything from checking my usage to paying my bill works smoothly. Reliable service, a clean design, and great value make this one of the best mobile apps I’ve used. Highly recommended!

### 1/5 — Horrible Service

*2026-08-10, version Version 4.2.8*

Had major issues trying to switch to helium, it didn’t work. Had no options for support so I cancelled my plan… a waste of $30.

### 1/5 — Updated and now I can’t connect to my Helium Mobile Hotspot

*2026-08-09, version Version 4.2.8*

Right after doing the most recent update I suddenly can’t connect to my helium mobile hotspot. Please fix this.

### 2/5 — Unhappy

*2026-08-07, version Version 4.2.7*

They discontinued the zero plan and cancelled my service

### 1/5 — trash

*2026-08-05, version Version 4.2.7*

trash

### 5/5 — Excelente

*2026-07-27, version Version 4.2.7*

Muy buen servicio con un excelente precio

### 1/5 — Customer service is horrible

*2026-07-25, version Version 4.2.7*

I made the horrible mistake of having autopay and the account connected having no funds. According to their own rules and the pop ups on my phone we have a 3 day grace period where they retry the payment within 24 hours. Instead of giving me the 3 day grace period they shut my service off as soon the payment didn’t go through. SAME DAY. They said you have to update your payment which I did and it still did not take the payment. I’m not upset about that but why is my service off especially when you won’t let me pay. This is why people don’t gravitate to these lesser known services. I can’t even get a representative to help. I’ll be looking for new service for this line, my other line and my mom’s line that I convinced her to get. You lost a valuable customer. I’ve been with you since you were giving crypto for mapping out the area. I’m highly disappointed.

### 1/5 — Don’t do it

*2026-07-16, version 4.2.6*

I’ve been a user for more than a year and experience service disruption repeatedly that has me pull my hair out. 

Helium doesn’t throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and you’ll understand.

### 1/5 — Annoying

*2026-07-16, version 4.2.6*

I have already had this issue once where it saved the wrong card on file or it isn’t the right one. Fine I can get past this, but as soon as the payment doesn’t go through it throttles my internet immediately so I can’t actually solve the issue by myself and make my payment. Then on top of that to change my billing details I have to contact support instead of being able to change the info by myself. At least give me half an hour to actually fix the issue instead of just not giving me warning I don’t even need a whole day just a couple minutes so I can change the details. Genuinely frustrating as soon as my promo finishes up in December I’m switching to mint mobile done dealing with this.

## Frequently asked questions about Helium Mobile

### What does Helium Mobile do?

Helium Mobile provides wireless service powered by the nation's largest 5G network and a unique community-built network. It offers a new way for users to connect.

### What are the key features of Helium Mobile?

Key features include access to a large 5G network and participation in a groundbreaking people-built network. The app also mentions potential reward opportunities for users.

### Is Helium Mobile free to use?

The app itself is free to download and use, but it is a wireless service provider, implying costs associated with service plans. There are also mentions of taxes and fees applying.

### What are the potential rewards mentioned?

Rewards are a function of network governance and depend on various factors like individual activities, network usage, and technical issues. Nova Labs does not guarantee or refund rewards, and their value is not promised.

### Who is Helium Mobile for?

This app is for individuals looking for an alternative wireless service that utilizes advanced 5G technology and a community-driven network infrastructure, potentially offering rewards.

## Version history (last 5 releases)

### Version 4.2.8 — 2026-08-07

Bug fixes and improved deep linking experience.

### Version 4.2.7 — 2026-07-16

Updated wallet flow.

### 4.2.6 — 2026-06-11

Bug fixes and enhancements.

### 4.2.5 — 2026-06-10

Bug fixes and enhancements.

### 4.2.4 — 2026-05-19

Bug fixes and enhancements.

## Apps similar to Helium Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [Mix VPN - Fast & Unlimited](https://appshunter.io/ios/app/mix-vpn-fast-and-unlimited/id6463403383) | 4.2 (1,107) | Free | Utilities |
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| [VeWorld](https://appshunter.io/ios/app/veworld/id6446854569) | 4.7 (1,960) | Free | Utilities |

## More apps by Nova Labs, Inc.

- [Helium Hotspot](https://appshunter.io/ios/app/helium-hotspot/id1450463605)
- [Helium Tabs](https://appshunter.io/ios/app/helium-tabs/id1514989024)
- [Helium Wallet](https://appshunter.io/ios/app/helium-wallet/id1609525848)
- [Helium Mobile Builder](https://appshunter.io/ios/app/helium-mobile-builder/id6469056216)

All apps by Nova Labs, Inc.: https://appshunter.io/developer/1094886255

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*