# Helium Wallet — user reviews > 214 indexed App Store user reviews of Helium Wallet by Nova Labs, Inc., rated 2.50/5 from 355 ratings. - Source: https://appshunter.io/ios/app/helium-wallet/id1609525848/reviews - App overview in markdown: https://appshunter.io/ios/app/helium-wallet/id1609525848.md - Rating breakdown: 5★ 115 · 4★ 9 · 3★ 10 · 2★ 26 · 1★ 195 ## What do users think of Helium Wallet? Overall sentiment: negative **Pros** - 🚀 Seamless set-and-forget experience - 🔒 Robust security features - 👍 Clean design, intuitive layout - 👍 Polished performance and attention to detail - 👍 Customizable settings - 👍 Integrated in-app browser for dApps **Cons** - 🐛 Crashes after latest update - 🐛 Constantly crashes - 🐛 Ledger not working - 🐛 Can't assert new location - 🐛 Wallet not showing balances - 🐛 Swap function doesn't work **Commonly reported bugs** - Unable to pair with Ledger - Crashes when trying to claim rewards - Balances not updating correctly - Transactions failing due to insufficient funds error **Most requested features** - Add credit/debit card option to add funds - Improve Ledger support - Provide more transparency around hotspot location and earnings ## Newest reviews (10 of 214) ### 2/5 — New updated App is tanked *2025-11-06, version 2.14.18* Way ta go. After all the Helium issue now the new update thanked the app. It tries to open even appears as though it does then app just seemingly closes itself. If I can withdrawal my stuff I’m going to finally pull the plug on this “project”. ### 2/5 — Update for iOS 26 *2025-11-06, version 2.14.18* As of the update today the app no longer works or loads just crashes on trying to open fix needed PLZ ### 4/5 — Works *2025-07-30* The app works fine for the most part. Haven’t had any real problems with, except the occasional bug here and there, but usually get fixed pretty quickly. I do wish it was easier sometimes to add funds to the account so it would be nice if they had a credit/debit card option to add funds that rather than having to transfer crypto into the wallet each time. ### 2/5 — I paid and still have not connected *2025-07-23* So haven’t used my Rak hotspot for a while. I got the message o had to pay additional cost to get it back on the network. I paid instead of waiting for manufacturer. Still get the same message and my crypto payment was taken by the app. How do we resolve this? ### 1/5 — Fee *2025-07-14, version 2.14.3* It doesn’t have the ability to deduct the fee from the fund i want to withdraw! ### 1/5 — Not working for seven months now *2025-06-08, version 2.14.1* I don’t understand what happened. My Helium was getting reward in the past three years and now only past seven months I got zero reward and it’s not working at all. I will be grateful if someone can explain why. ### 1/5 — Unable to pair with ledger *2025-05-07, version 2.13.0* Anytime I select pair with ledger the app just shuts down ### 1/5 — Ledger support totally broken *2025-04-28, version 2.12.3* Fresh install of the app, tap on “Pair with Ledger” app crashes immediately. Totally useless ### 5/5 — Great Wallet & Getting Better *2025-04-02, version 2.11.9* The Helium Wallet is a perfect wallet for the Solana ecosystem. Almost identical to Phantom Wallet but with a more polished forward facing appearance. ### 5/5 — Loving it! *2025-03-25, version 2.11.8* Smooth experience, no issues ## Most critical reviews (10 lowest-rated) ### 1/5 — Transfer fee issue *2026-04-19, version 2.15.3* Transfer fees aren’t user friendly, you should just deduct from any transaction instead of pushing people hold Sol ### 1/5 — Can’t swap HNT to SOL *2026-04-13, version 2.15.2* I have no balance of SOL so I can’t do anything? I thought it was meant to automatically swap some HNT to SOL so I can at least transact. ### 1/5 — Scam *2025-11-10, version 2.14.19* Scam like others apps from this company !!! Wired protection apps go live OMG ### 1/5 — Crashed after latest update *2025-11-06, version 2.14.18* Crashed after latest update, unusable. ### 1/5 — Constantly crashes *2025-11-06, version 2.14.18* On iPhone 17 and cannot get the app to open. All it does is open, face id or pin then force closes. ### 1/5 — Keeps crashing *2025-11-06, version 2.14.18* App is crashing. I wouldn’t update to latest. ### 1/5 — Version 2.14.18 Crashing on iOS 26.1 *2025-11-05, version 2.14.18* I just updated the app to v2.14.18 and now the app crashes on opening it. Please fix ASAP!!! ### 1/5 — Crashes *2025-11-05, version 2.14.18* Not working ### 1/5 — Doesn’t work *2025-10-23, version 2.14.17* I was around when HNT was earned. Everything at that time worked great. Now, when I log into the app, it says I can’t assert my new location and errors galore are displayed. Fix that issue and I’ll update my review. ### 1/5 — Ledger not working *2025-09-15, version 2.14.11* Do NOT use this app if you have ledger ## Most praised reviews (10 highest-rated) ### 5/5 — Keystone. *2026-02-18, version 2.14.21* Fix the damn Keystone qr code issue already. ### 5/5 — It’s been a seamless set-and-forget experience! *2025-08-14* Honestly, it’s been a phenomenal experience with the few IoT hotspots that I’ve placed and setup. They just work and literally require zero interaction or maintenance (3+ years now). Before Helium migrated to Solana, there were a couple instances that required physical troubleshooting—but since the Solana migration—I’ve had zero issues and no downtime! A 2.5 rating is irrationally absurd! It genuinely deserves 5 Stars! It’s Set-n-Forget & just WORKS Five-9’s Uptime 🔥💯 ### 5/5 — XOXO Helium Wallet *2025-07-31, version 2.14.4* The helium wallet is my favorite. Swapping between coins are fast and cheap! This is my go to wallet… it’s much more secure than Coinbase! ### 5/5 — Works Just Like it Should *2025-07-30, version 2.14.4* App works great managing my hotspot, never had any issues. Wallet works seamlessly with JUP exchange in the explorer. Quick swaps, easy to send receive, 5 stars. ### 5/5 — Essential for Helium! *2025-07-30, version 2.14.4* Helium app is a must-have if you’re part of the Helium ecosystem. ### 5/5 — Clean design, intuitive layout *2025-07-29* I’ve been using the Helium Wallet for years, and seen it through many iterations. Since the Solana transition, this app has been rock solid, fast and responsive. If you are staying within the Helium ecosystem you don’t even need a separate Solana wallet, this does all you’ll need it to ### 5/5 — Web3 freedom *2025-07-29, version 2.14.4* Helium Wallet empowers users with intuitive design, seamless access to DePIN rewards, making decentralized connectivity and asset management feel effortless, secure, and tailored for everyday explorers. ### 5/5 — Earnings *2025-07-29, version 2.14.4* Great to see a wallet that protects one’s profit. Great to see it grow on the daily as well. ### 5/5 — Solid *2025-06-26, version 2.14.2* Dedicated developers and consistently updated as ecosystem evolves and grows stronger ### 5/5 — A Stellar Experience with Helium Wallet! *2025-04-25, version 2.12.3* The Helium Wallet app is an absolute game-changer for managing my HNT and other tokens on the Helium Network! From the moment I opened the app, I was blown away by its *sleek, intuitive, and top-notch user interface*. The design is clean, modern, and effortlessly navigable, making it a breeze for both crypto newbies and seasoned users like myself to dive right in. Setting up my wallet was seamless, with clear instructions for generating and securing my 24-word seed phrase. The ability to manage multiple accounts, send/receive HNT, and even connect to dApps on the Solana blockchain is pure brilliance. I love how the app displays my token balances (HNT, MOBILE, IOT, and more) in real-time, complete with fiat conversions for easy tracking. The QR code feature for requesting payments? Genius—it’s fast, secure, and makes transactions feel futuristic. What sets this app apart is its *polished performance* and attention to detail. The UI animations are buttery smooth, and the address book feature saves me time when sending tokens to my go-to contacts. I also appreciate the customizable settings, like choosing my preferred currency and language, which add a personal touch. The in-app browser for dApps is a fantastic bonus, letting me explore the Helium ecosystem without ever leaving the app. Security is clearly a priority here, with robust encryption and constant reminders to safeguard my seed phrase (which I’ve securely backed up offline!). The app’s regular updates, like the recent v2.12.1 release, show the developers are committed to squashing bugs and keeping the experience flawless. I’ve had zero crashes or glitches, and everything from swapping tokens to checking hotspot rewards feels reliable and responsive. In short, the Helium Wallet app is a *must-have* for anyone in the Helium Network. Its striking design, user-friendly features, and rock-solid performance make managing my crypto portfolio not just easy, but genuinely enjoyable. Download it now—you won’t be disappointed! 🚀 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*