# Helix Smart — user reviews > 56 indexed App Store user reviews of Helix Smart by KaHa Pte Ltd., rated 3.00/5 from 7 ratings. - Source: https://appshunter.io/ios/app/helix-smart/id1575182975/reviews - App overview in markdown: https://appshunter.io/ios/app/helix-smart/id1575182975.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 2 ## Newest reviews (18 of 56) ### 2/5 — Firmware update issue in iPhone 14 *2025-07-23, version 2.0* When I opening helix smart app then it suggest to update firmware popup but not able to update it because when I click update firmware button application crash. It would be appreciate if it is resolved asap. ### 3/5 — Suggestion *2024-11-09, version 2.0* Customise photo option not available ### 2/5 — Connecting issue *2023-09-06, version 2.0* I want to connect this watch to my new mobile but it is not found the device ### 2/5 — How to change watch face to my own custom wallpaper *2023-08-07, version 2.0* All smartwatches provide this feature to add any image as a wallpaper to the smartwatch but I cannot find this in timex helix app. Am I missing something or is it not supported ? ### 3/5 — Watch does not sync data *2023-01-21* Watch is good but data does not sync and is not regularly updating batches. If you see daily data it shows but since 17th Jan it is not even syncing it shows daily data and then vanishes and is not updated. You can check weekly and yearly data it will show dats synced 15 days back. I am discouraged please fix the bug. Rest okay. At least data should sync and update. ### 2/5 — Problem *2022-12-23* As soon as I open the app to update firmware it exits the screen. App is very slow and not able to update firmware. 2 stars as the watch is good. ### 2/5 — Helix MetalFit 3.0 not on the device list? *2022-09-01, version 1.9* I recently purchased a Helix MetalFit 3.0 but on Installing the app I am not sure if the app supports MetalFit 3.0. Could you clarify? ### 4/5 — Some issue in app. *2022-08-10* After updating with 1.7 ….app is not working with my IOS. Please check it… notifications are not reaching to watch till moment in iphone 11 **Developer response:** Hi Bhavesh, We offer our sincere apology for the trouble. We never want you to feel like you're stuck with a bad experience. Please write to us at customer.support@coveiot.com, along with the watch, iPhone details, relevant error screenshots, or a small video of the issue so that we can sort out the issue at the earliest. Thanks. ### 3/5 — Issues with app and watch sync *2022-06-08* Good watch in decent amount. Initially the steps and activities were syncing in perfectly with the app. But after approx in its 4th week of usage neither activity nor step counts are syncing with app. Reinstalled the app again switched on off the watch- done everything but still no help. Tough the watch is recording stats but not syncing with app is an issue as I cannot keep track of overall stats. This bug in software will not help fitness freaks to fall in love with this ( helix smart app or helix smart metal fit2.0) **Developer response:** Hi Jazz, We're sorry to know that you had an unsatisfactory experience with our product. We understand your disappointment. We request you write to us at customer.support@coveiot.com, along with the error screenshots, & we will connect with you immediately on this. Thanks. ### 3/5 — Activity records not available *2022-03-28* The app does not show the history of your activities. How much I walked / ran / worked out yesterday or days before is not available. App only shows the data for the current date. This is a major bug. So either I don’t know how to activate the features or the app is poor. In all other similar smartwatches / apps, data is available for a period running up to a year. **Developer response:** Hi User, We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customer.support@coveiot.com, along with the watch and iPhone details & we will connect with you immediately on this. Thanks. ### 1/5 — Not able to answer calls *2022-01-22, version 1.7* Unable to answer or reject calls as nothing is displayed on the watch screen. It’s just ringing ### 1/5 — App Crashes *2022-01-21, version 1.7* I just bought the metalfit 2.0 yesterday and everything was fine until the app just started crashing everytime i open it. I tried reinstalling the app as well as restarting my phone or whatever! It still crashes! I regret getting this watch now ugh. ### 1/5 — Please update your app *2022-01-05, version 1.7* Bought this watch today and have been trying since 2 hours to connect it with my iPhone buts it’s not happening ### 1/5 — App works only once in iPhone 11 *2022-01-01, version 1.7* When the app is installed it works fine. Once the app is closed, it doesn’t open next time, it opens tries to connect to watch and abruptly gets closed. So not able to use the app again. ### 2/5 — App does not stays in memory and I don’t get any call, notifications if the app is not open. *2021-12-29, version 1.7* The watch only works fine if the app is open or in memory. Otherwise you won’t be able to use the following features - 1. Find my phone 2. Camera 3. Notifications (call, messages) 4. Watch data won’t sync up I don’t see the point of the watch if none of the things are actually working properly ### 2/5 — Watch and App lags *2021-12-20, version 1.7* Watch shows wrong time and other stats several times Initially it was good but now it’s not doing well ### 2/5 — Bad experience from the big brand Timex ,don’t waste of money *2021-12-14, version 1.7* In 14.2 iOS this app is shutting down automatically in 2 seconds Watch is ok ### 3/5 — Unable to connect *2021-12-14, version 1.7* App is not recognising the band after deleted from the app. Let me know if there is any option to get this fixed. I have metal helix and it’s hardly a week or less this issue is cropped up ## Most critical reviews (10 lowest-rated) ### 1/5 — cant sync iphone 13 *2024-01-08, version 2.0* Hi I can not sync with my smart metal fit 2 the app doesn’t even detect my watch please assist ### 1/5 — Not able to synch *2023-07-08, version 2.0* App always ask for the new update but won’t load completely and it closes automatically without synchronisation ### 1/5 — Not able to configure my watch *2023-07-01* My smart metal fit is not able to configure in Canada. I did it before but not able to now. What's the issue? It was bought in India ### 1/5 — Firmware upgrade crash *2023-06-29, version 2.0* Trying to upgrade the firmware from the app but after a few moments, it simply crashes - no error, no feedback just boom - gone. ### 1/5 — Trouble *2023-05-16, version 2.0* This Watch asking for update if I start updating page goes back ### 1/5 — Useless *2023-05-14* I am unable to complete the firmware update process. Reason - app crashes every time. In last one year only 2 updates? Are the product managers sleeping? Is the app team even bothered people have invested money? I bought this watch only because of the brand bane timex but it seems the decision was a pretty bad one. You guys are fit for analog watches only. ### 1/5 — Crashing half of the time *2022-12-25, version 2.0* This is the worst app I have ever downloaded and please fix this ### 1/5 — Huge issues with data sync. *2022-12-17* Only reason I bought this watch because it’s made in India and it’s from Titan but disappointing to see watch having all kinds of issues. Firstly, Huge issues with data sync. Despite following the long list of precautions mentioned, part of data just doesn’t sync sometimes. For example, some days watch syncs all data except sleep data. Some days sleep data doesn’t get recorded at all in watch despite wearing it through the night. When battery is low is indicated, u can’t synch it and once charged the previous data May or May not be synced. It’s so random and so weird. Not sure if it’s water proof either hence don’t know if I can wear it while washing my face. Pls don’t reply with copy paste reply giving sermons of precautions to be taken. I already mentioned that the watch has sync issues & issues in recording sleep despite taking all precautions. ### 1/5 — This app is garbage *2022-10-09* Not sure who built this but they need new engineering processes that prevent them from release such crap in production. The first step literally does not work so it’s useless really. At this point in my opinion they don’t have an app. **Developer response:** Dear User, We offer our sincere apology for the trouble. We never want you to feel like you're stuck with a bad experience. Please write to us at customer.support@coveiot.com, along with the watch, contact details, relevant error screenshots, or a small video of the issue so we can sort out the issue at the earliest opportunity. Thanks. ### 1/5 — Bad organization *2022-03-30, version 1.8* I factory reset my watch and deleted the helix app to again connect my watch as it was not syncing the time properly but because I deleted the app I can’t connect my watch anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent watch *2022-08-26, version 1.9* It’s good watch and App. But you have to improve the customer care service call centre response time. ### 5/5 — Reviewing after 2 days of use *2021-12-14* The watch is so amazing and works perfectly fine. The watch comes with great features like heart rate monitoring, call rejecter, calorie tracker etc. it’s automatically connected to my phone and remain connected until I turn off the Bluetooth this watch has superb Bluetooth connectivity. Overall it’s an awesome package in this price range As per the quality. **Developer response:** Hi Mohit, We are incredibly grateful that you took the time out to leave us this wonderful review. Our company values customer satisfaction as a top priority, and we are committed to our customers. We look forward to serving you again. Thanks. ### 5/5 — A Great Buy *2021-12-10, version 1.7* Helix Smart Watch is a steal at this price. Absolutely love this and highly recommend this to everyone. ### 5/5 — Love this watch *2021-12-08* LOVE THIS WATCH SHARING THE BEST FEATURES BLUETOOTH CALLING Stay connected on-the-go Inbuilt dial pad, microphone & speaker Make and receive calls on your wrist directly Without phone calling via Bluetooth HEALTH SUITE Keep your health in-check with just one tap Monitor your body temperature, SPO2 levels, heart rate and Stress Monitor Combat your stress levels with the in-built stress monitor **Developer response:** Hi Dimple, We are incredibly grateful that you took the time out to leave us this wonderful review. Our company values customer satisfaction as a top priority, and we are committed to our customers. We look forward to serving you again. Thanks. ### 5/5 — Overall loved the app *2021-12-07, version 1.7* The interface is really great and easy to use. Completely handy and smooth ### 5/5 — Superb watch *2021-12-07* It's has become so much convenient to use the watch with this app . Works perfectly, well everything is mentioned clearly about usage. Such an amazing app **Developer response:** Hi Ishan, Thank you for your positive comments! Your satisfaction builds our reputation. We will continue to deliver excellent service for all your future orders as well. Thanks. ### 5/5 — Best affordable smart watch. *2021-12-06* I gifted the Helix Timex Metalfit SPO2 Smartwatch to my brother on his birthday and I'm so happy with the purchase. The smartwatch comes with many features like heart rate monitor, sleep monitor, call rejector, social media notifications and many more. You can check your messages without even getting your phone out with this smart watch. I went with the black one and it looks really cool. Also, the app works perfectly fine. The app interface is really nice. Never lags and easy to understand. The app guides really well and even a new user won't find any problem to operate it. **Developer response:** Hi Debaanjalii, Thank you for appreciating and rating us. We are glad to learn that you are enjoying using our app and service. We are grateful for your feedback and hope that you are associated with us for a long time. Thanks. ### 5/5 — beautifullyme16 *2021-12-03* Gifted the Helix Metalfit Spo2 Smartwatch to my husband on his birthday and couldn’t be happier about my choice. The smartwatch comes with many features like heart rate monitor, sleep monitor, call rejector, social media notifications and many more. You can check your messages without even getting your phone out with this smart watch. We went with the teal shade and it looks really cool. It is unisex and looks very sleek. **Developer response:** Hi User, We are incredibly grateful that you took the time out to leave us this wonderful review. Our company values customer satisfaction as a top priority, and we are committed to our customers. We look forward to serving you again. Thanks. ### 5/5 — Awesome *2021-09-30, version 1.4* Runs so smooth. It has all the helpful features. Easy to use too ### 5/5 — Best watch *2021-09-27, version 1.4* The watch is really good and the app is really compatible it works really good for me and the battery life is awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*