# Hello Alfred

> In-home hospitality and services platform for modern living. (iPhone/iPad app by Alfred Club Inc.)

- Source: https://appshunter.io/ios/app/hello-alfred/id984606561 (this page in markdown: same URL + `.md`)
- Developer: [Alfred Club Inc](https://appshunter.io/developer/984606560)
- Category: Lifestyle, Shopping
- Price: Free
- Rating: 4.70/5 from 2,105 App Store ratings · 87 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 99 MB
- Languages: English
- Released: 2015-06-24
- Data updated: 2026-07-31
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hello-alfred/id984606561/reviews.md

## What is Hello Alfred?

The first in-home hospitality and experiences platform designed for the future of living. Alfred is changing the way you take care of your home and connect with your community. Through the app you can you easily book home services like grocery delivery and home cleaning while also getting access to exclusive events and virtual classes.

WHAT WE DO

Human-powered help: A team of people you know by name, dedicated to anticipating and fulfilling your needs.
Personalized services:  A range of in-home and on-request services designed to simplify and improve your life.
Technology to power your building: An industry-leading technology platform that keeps you and your building in sync.


HOW IT WORKS

1. Sign up in the app to see if you live in an Alfred building. (If you don't, let your property manager know!)
2. Use the app to ask us for help.
3. Come Home Happy with your to-dos done.


SOME QUICK STATS

- More than 1 million requests completed.
- Alfred Home Managers and Hospitality Specialists are W-2 employees of the company.
- Hello Alfred named one of Fast Company's Most Innovative Companies in the World 2018, 2019.
- Operating in more than 20 major U.S. cities, including NYC, LA, DC, SF, Chicago, Boston, and Dallas.


WHY HELLO ALFRED

- We combine the ease-of-use of an app with the ingenuity of a dedicated Hello Alfred team member.
- Our platform gets to know you better over time so we can anticipate your needs and personalize your service.
- We source, vet, and verify the best vendors for your area.
- We conduct rigorous background checks and best-in-class training for all Alfred Home Managers.


WHAT OUR MEMBERS ARE SAYING

"I don't know how you do it, but you make me look forward to Mondays!"
- Jona C., Alfred Member

"[Hello Alfred] has really changed our New York experience and our lives."
- Sarah T., Alfred Member

"Hello Alfred was there when I needed them most. I ended up in the hospital unexpectedly and my Alfred came to fill my fridge, get my prescriptions and took care of everything I needed without thinking twice."
- Kirsten J., Alfred Member

"Having my laundry, groceries, and packages taken care of for me allows me to maximize my weekends. I think one of the other reasons Hello Alfred is so useful is that it removes 100% of the cognitive load of chores."
- Josh C., Alfred Member


QUESTIONS, CONCERNS, FEEDBACK?

We want to know! hi@helloalfred.com

## Key features

- Home service booking
- Grocery delivery
- Home cleaning
- Exclusive events
- Virtual classes
- Human-powered assistance
- Personalized services

## What do users think of Hello Alfred?

Overall sentiment: negative

**Pros**

- 🙌 Helpful and friendly staff
- 🕰️ Convenient services
- 🏠 Useful for apartment living
- 📦 Reliable package delivery

**Cons**

- 🐛 Buggy and glitchy app
- ⏱️ Slow response times
- 💰 Overpriced services
- 🚫 Forced to use the app
- 📤 Unwanted marketing and spam

**Commonly reported bugs**

- Login issues and account setup problems
- Inability to view images and content properly
- Maintenance requests not being addressed
- Inconsistent and unreliable service delivery

**Most requested features**

- Improve app stability and performance
- Enhance communication and customer service
- Provide more transparent and fair pricing
- Allow alternative options to access building services

## Recent user reviews (10 of 87)

All indexed reviews: https://appshunter.io/ios/app/hello-alfred/id984606561/reviews.md

### 1/5 — Glitchy terrible

*2025-12-30, version 2.29.4*

Unusable takes 30 seconds to load messages, randomly doesn’t work. It’s been like this forever just a lazy clunky app. Hilarious.

### 1/5 — Nonstop issues

*2025-12-07, version 2.29.3*

Nonstop issues with this app.

### 1/5 — Image issue

*2025-09-09, version 2.28.0*

Cannot view images added to post in full size—top and bottom part of each image is cutoff. It has been like this forever and they don’t fix it.

### 1/5 — Doesn’t work

*2025-08-25, version 2.28.0*

I’ve been in contact with a representative because this app does not even open for me. Now I am told by my complex I have to use the app for maintenance requests per law. My AC does not work with no aid in sight. If we have to use an app it should be reliable and work. The interface itself is not aesthetically pleasing, most options are useless to me, and I do not like it at all.

### 1/5 — Horrible app that steals your data

*2025-07-29, version 2.28.0*

The building forces you to download this app to pay the rent. But then, you’re exposed to unwanted and unsolicited advertising from all the vendors. The building shares your phone., email without your consent and after that you can expect to be flooded by pushy offers.

### 1/5 — Clown World. Pay Amenity Fee to be Solicited for Services

*2025-06-08, version 2.28.0*

Recently my rental building changed over to this app & we are charged a new monthly amenity fee as a result. I did NOT want to download any app but was told by building management no other way to do basic things such as put in elevator or maintenance requests.

Upon downloading & opening this app I was OUTRAGED by the fact it obviously serves as a sales/revenue generating business NOT the typical building resident program. Why am I paying an amenity fee ($50 per month) to have a business (Hello Alfred) push various products and services on me? I have to PAY for this privilege to be solicited? Is this a joke?

The business model is primarily geared towards rental buildings where tenants have no choice and the cost is dropped on them in the way of amenity fees. Hello Alfred makes money off their services and the building makes a cut of that fee. I suspect without the costs being passed/forced upon the tenants Hello Alfred would turn into Goodbye Alfred.

I went back & forth on chat (no phone number) with Alfred rep which was more frustrating than helpful. I asked to speak to a supervisor in the United States. The rep claimed she/he/it was located in NYC. I was never connected to a supervisor as per my request.

It took the customer chat rep 2 days to come up with a solution to email Alfred directly in connection with normal building requests (elevator, maintenance) and also to remove my email from all of Hello Alfred’s sales solicitations. 

All of this would be frustrating if I wasn’t PAYING for this service but it’s worse because I am PAYING for Alfred. I should be able to perform building requests (building link) and pay my common charge/rent (Clickpay) as I do with my condo in NYC WITHOUT Alfred’s sales garbage and via a secure website with simple opt out function for sales solicitations on a website.

### 5/5 — Thanks a lot!!

*2025-06-03, version 2.28.0*

You are very friendly and helpful with your treatment and solutions for everything.
Thanks!!

### 1/5 — They describe this as the'future of living. That's one way to look at this..l

*2025-04-14, version 2.27.2*

It says (Alfred's) 'The first in-home hospitality and experiences platform designed for the future of living'.

I DOUBT m(ANY) would equate THAT self-penned blurb as the 'future' of how you contact your property's manager (a super, management, etc.).

Yeah, if this is ANYthing, it's how to put (yet ANOTHER🙄) layer (a wall) between 'them' and you.

I never heard of this (garbage) 'til I received a text from my building's management. It's so 'gushy', and knowing that they (building management) are most definitely NOT, it's far more likely that they 'spit out' this bit of PR regurgitation to all their tenants.

Let me now tell you a little about me and this management company. Prior to moving into this place, I lived in buildings where all one had to do if they had ANY problem was to let the building staff know (e.g., my kid's toilet was not flushing), and they would say, 'I'll take a look.'

Almost always, by the end of that same day, one could come back to their residence and find the problem had been solved.

That's FAR from this place.

From day one, there were issues. I first did what most people do—let the problem 'fix' itself. When that didn't work, I found the super. I again said (I'm ALWAYS polite. I'm NOT just saying that because it never benefits you to be 'mean'), 'I'm having a problem.'

His reply WASN'T, 'I'll take a look.'

His exact reply was, 'What did you do?'

I was a bit shocked at being spoken to as if I were this person's pre-adolescent child and not the 30-something adult who pays a lot of money to live where I do.

As this took me aback, I gritted my teeth and said, 'I'm sorry, what?!?!'

What this person continued to say was so 'devolved' that I immediately pulled out my phone, turned on record, and put it back into my jacket's breast pocket.

About right before Christmas (when everyone has their hand out - and I'm MORE than happy to 'gift' one for a job 'well done', but I won't be suckered into doing this with anyone who doesn't do what they're supposed to).

All the power in half of my residence suddenly went off. My natural thought was to check my circuit breakers, but it wasn't that. By the way, though I'm not 'cheap', I don't try to be purposefully wasteful. When I was very little, I remember the OPEC oil embargo, and my parents instilled in me the habit of turning off lights, etc., when not in use.

This particular day was about 10 a.m. Luckily, I was home, relaxing (trust me, that's a rarity, as I usually am up VERY early).

I was in my bedroom - in my bed, drinking coffee and eating breakfast as I read the paper.

I contacted the (idiot) super again.

He came in, and I said, 'Half the power's off, and I've checked the circuit breakers. It's not that.'

What was his reply?

'What did you have plugged in and turned on?'

My blood was boiling.

'Sir, I prefer to keep the lights low - it hurts my eyes. Additionally, as (he could) see, there was practically nothing plugged in in that part of the residence - I hadn't been able to move in, as I was swamped entirely.

'Whatever it was you plugged in overloaded it,' he said.

'Sir, short of me plugging in the transformer for an electrocution, there's NOTHING plugged in!'

Thank goodness I taped it all.

I immediately ended the conversation, called the property agent, and said I needed them to come over - and they did.

I told the agent precisely what I've just told you. The super yelled, 'That's a lie! I never said that!'

Without saying another word, I let the recorded conversations I'd had with him play - on the speakerphone.

'You called me a liar? Think I've made up things about you?!?!'

Yes, I know I'm venting a bit, but my point is this: Could you imagine how much worse the situation (for ME) would be if this Alfred thing was in use then?!?!?

My good news is I'm leaving this nightmare very soon, and I promise I'm taking him and this company to court.

Where I'm going is a place I'm going BACK to.

The thing about that place is that they don't use things like this, and it's a place they want me back (no, not just because of its cost, but the staff know me, and I've even had several come up to me when I was making preliminary looks at the place, and they said, 'I hope you're coming back').

I am. Who would want to spend money and time only to be treated worse than a tenant of a communist-era 'shtetl' (hovel)?

### 1/5 — Racist company

*2025-02-25, version 2.27.1*

Racist company run by racists, Apple should remove them from the App Store.

### 1/5 — Terrible app

*2024-09-27, version 2.26.0*

U can’t open the photos in forum posts. Please improve it! But I need to use it because of my building apartment. Just check all!

## Frequently asked questions about Hello Alfred

### What does Hello Alfred do?

Hello Alfred is an in-home hospitality and experiences platform that simplifies your life by offering a range of services. You can book home services like grocery delivery and cleaning, and also gain access to exclusive events and virtual classes. The platform aims to anticipate and fulfill your needs through human-powered assistance and personalized services.

### What kind of home services can I book?

You can book various in-home services through the app, including grocery delivery and home cleaning. The platform also facilitates access to exclusive events and virtual classes, contributing to a richer living experience. The goal is to handle your to-dos so you can come home happy.

### How much does Hello Alfred cost?

The app itself is free to download and use to see if you live in an Alfred building. Specific services booked through the platform will incur costs, as it is a service-based model. The exact pricing for individual services is not detailed in the provided description, but it operates on a free with in-app purchases model.

### Where is Hello Alfred available?

Hello Alfred is currently operating in more than 20 major U.S. cities, including New York City, Los Angeles, Washington D.C., San Francisco, Chicago, Boston, and Dallas. Availability is dependent on living in a participating Alfred building, and you can let your property manager know if you're interested.

### How does Hello Alfred personalize services?

The platform is designed to get to know you better over time. This allows the dedicated Hello Alfred team members to anticipate your needs and personalize the services they provide. They also source, vet, and verify the best vendors in your area and conduct rigorous background checks and training for their staff.

## Version history (last 5 releases)

### 2.32.0 — 2026-06-03

Bugfixes & Improvements

### 2.31.0 — 2026-04-14

Bugfixes and Improvements

### 2.30.0 — 2026-02-25

Bugfixes & Improvements

### 2.29.5 — 2026-02-19

Bugfixes and Improvements

### 2.29.4 — 2025-12-19

Bug fixes and improvements

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## More apps by Alfred Club Inc

- [Hello ACM](https://appshunter.io/ios/app/hello-acm/id1454705011)

All apps by Alfred Club Inc: https://appshunter.io/developer/984606560

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*