# Hello: Chatbot & Shared Inbox — Contact Center for Business > Contact Center for Business (iPhone/iPad app by Walkover Web Solutions Private Limited.) - Source: https://appshunter.io/ios/app/hello-chatbot-and-shared-inbox/id1635375551 (this page in markdown: same URL + `.md`) - Developer: [Walkover Web Solutions Private Limited](https://appshunter.io/developer/793737585) - Category: Business, Productivity - Price: Free with in-app purchases - Age rating: 4+ - Requires: iOS 13.4 · 66 MB - Languages: American English - Released: 2023-01-23 - Data updated: 2026-08-04 - User reviews in markdown: https://appshunter.io/ios/app/hello-chatbot-and-shared-inbox/id1635375551/reviews.md ## What is Hello? Hello by MSG91 is an integrated digital communication platform that elegantly fuses the power of a contact center, AI-driven chatbot, and a shared inbox. With its comprehensive suite of features, businesses can offer a seamless, consistent, and efficient customer support experience across various channels. Key Features: Unified Dashboard: All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard. Interaction History: Access prior customer interactions, ensuring agents have context for every conversation. Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time. Contact Center Module: Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages. Smart IVR: A robust Interactive Voice Response system to direct customers efficiently. Agent Management: Easily assign, monitor, and manage agents based on workload and specialization. AI-powered Chatbot: Instant Response: Provide real-time responses to common customer queries, even outside business hours. Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction. Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required. Shared Inbox System: Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses. Categorization & Tagging: Sort and prioritize emails based on custom categories and tags. Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency. Integration and Extensibility: CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data. API Access: Extend the platform's capabilities by integrating with third-party tools and services. Data Analytics & Reporting: Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more. Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business. Security Features: Data Protection: All customer interactions are encrypted to ensure data privacy. Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc. Access Control: Define role-based access to ensure data integrity and limit exposure. Benefits of Hello by MSG91: Streamlined Operations: Multiple tools combined into one ensures reduced operational friction. Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted. Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs. Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly. ## Pricing and in-app purchases Base price: Free. **One-time purchases** | Purchase | Price | Type | | --- | --- | --- | | Consumable wallet balance | $17.99 | one-time | | Consumable wallet balance | $34.99 | one-time | | Consumable wallet balance | $5.99 | one-time | ## Version history (last 5 releases) ### 8.2 — 2026-07-17 Supporting read More for the longer chats. Now you can change phonebook of an inbox. Improvements. ### 8.1 — 2026-06-03 Now you can see the sources of the Bot replies. Supporting AI reply suggestions for mails(Beta). ### 8.0 — 2026-06-02 Supporting all inboxes in one place. Now assigned only person can manage filter. ### 7.9 — 2026-05-14 Now supporting RCS messages with inbox integration. Update client profile screen. Improvements and bug fixes. ### 7.7 — 2026-04-01 Bug fixes ## Apps similar to Hello | App | Rating | Price | Category | | --- | --- | --- | --- | | [MilkRide](https://appshunter.io/ios/app/milkride/id6593669109) | — | Free | Business | | [GLOBAL PANORAMA SHOWCASE](https://appshunter.io/ios/app/global-panorama-showcase/id1294593893) | — | Free | Business | | [EasyGoIVR](https://appshunter.io/ios/app/easygoivr/id1611324256) | — | Free | Business | | [AiSensy Business](https://appshunter.io/ios/app/aisensy-business/id6711351197) | — | Free | Business | | [YCloud](https://appshunter.io/ios/app/ycloud/id6745244974) | — | Free | Business | | [Fox-Taxi](https://appshunter.io/ios/app/fox-taxi/id1477180048) | 5.0 (2) | Free | Business | ## More apps by Walkover Web Solutions Private Limited - [MSG91](https://appshunter.io/ios/app/msg91/id981827687) - [Giddh: Accounting, Billing App](https://appshunter.io/ios/app/giddh-accounting-billing-app/id1491003438) - [Channel by SPACE](https://appshunter.io/ios/app/channel-by-space/id1570142433) - [Giddh Expense](https://appshunter.io/ios/app/giddh-expense/id6503641717) - [DocStar by Walkover](https://appshunter.io/ios/app/docstar-by-walkover/id6746317182) All apps by Walkover Web Solutions Private Limited: https://appshunter.io/developer/793737585 ## Related topics [shared inbox](https://appshunter.io/ios/topics/shared-inbox) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*